Trusted Agent profile · Ealing
★★★★★
747 reviews across 2 platforms
1 Albert Terrace, Ealing, W5 1RL
Gibbs Gillespie's office in Ealing, at 1 Albert Terrace, is rated 4.2 out of 5 across 747 reviews on two platforms, including 243 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
GoogleVery professional estate agents!
Dear Weixi Xing Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotQuick sale
Quick sale and efficient to have separate Move manager to see through process to exchange.
Dear Alison Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
GoogleDuring my search for buying a property, I was in touch with Ms Leah Verasammy from Pitshanger Lane branch. I was impressed by her professionalism and unlimited support she offered throughout my search. Wish her all the best and there is no doubt that she will be successful in her career path. Good luck Leah!PositiveProfessionalism
Hello Majid, Thank you very much for taking the time to write a review for Leah at our Northfields Pitshanger Branch. It is great to hear your comments and I shall delight in passing them onto Leah at the office meeting. All the very best, Jane for Northfields
5/5
GoogleCan’t say enough THANK you to Jo Godfray ! Absolutely amazing agent! Very professional! Brilliant service! Recommend 1000% Thank you to help us with new flat
Dear Igor Makarov Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWORST service for Rentals
WORST service for Rentals. Do not use .They claim to be professionals but there’s no empathy towards tenants and nothing done swiftly. Communication is horrendous. Being such a big company surely they should have this nailed to the T. Letting handler keeps changing for whatever reason but never gets communicated to us. This is the Gibbs management team based in Uxbridge
5/5
TrustpilotSale of our property
Excellent service with Gibbs from start to finish. All the office staff were fantastic especially Sinead and Jo. Dominic is such a great negotiator and worked really hard to complete the sale of our property in difficult times. Would highly recommend.
5/5
TrustpilotGibbs Gillespie - the very best in the High Street
Sam Robbins has an excellent reputation for giving honest and reliable advice, which is based on his deep understanding of the local area and current market conditions. He never gives false hope by overvaluing and then disappointing. Rather, he helps you understand what is realistically achievable so that you can maximise the value of your home and make the move that you wish to, without hassle.
5/5
TrustpilotHarry Rai was very helpful.
Harry was very kind and helpful showing us the flats around Uxbridge. It’s always nice to deal with a sales person that seems to want to sell you what you’re after rather than what they think you want. Harry was great!
5/5
TrustpilotHarry was extremely professional
Harry was extremely professional. Understood our requirements from the first meeting and showed us the right properties of which we immediately bought one. Very patiently describes all the facts related to the property.Highly recommend Harry to anyone. J&V Bharadia
5/5
TrustpilotKnowledgeable sales agents
Knowledgeable sales agents. We’ve recently met with Harry Rai who helped us with questions in regards to a property. Harry has also been very helpful with general questions which for first time buyers are life changing. Many thanks Harry!
5/5
GoogleStaff were very helpful and going the extra mile to conclude matters. Persistence and focused with clear and direct approach. Very help with outcome. Sabah
Dear Sabah Abed Customer care is important to us so we really appreciate you taking the time to … More
2/5
TrustpilotIrritating and confusing systems.
As a tenant my only interaction with Gibbs Gillespie is the signing of annual contracts; the landlord deals with all day to day duties, including rent collection. This means that G-G need only offer the most basic of services on an average basis; they don't.They use a contractor who operates their document signing service on a policy dictated by G-G. This means a very quick reminder if you haven't dealt with the documents even if they are straightforward and well inside date parameters.I recently received two documents on separate emails on a Friday afternoon, I left these until Monday morning only to find four email reminders awaiting my attention. This is confusing and irritating and I was told it was "Gibbs Gillespie process" with no hint of an apology.
5/5
TrustpilotHad a great experience with Gibbs…
Had a great experience with Gibbs Gillespie, whose help and support through my purchase was invaluable. Many, many thanks.
Dear B Gordon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
4/5
TrustpilotStarting from paper work
Starting from paper work, reliable and attentive, to all complaints 👌, they good. They need to make the property clean and conducive for the tenants.
5/5
GoogleI've been very impressed with Gibbs Gillespie, especially their sales consultant Jo Godfray: very prompt with setting up viewings and answering questions; kind and considerate; and v. knowledgeable about properties in the Pitshanger/Ealing area.
Dear Andrew Regan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI used the Pitshanger Lane office to sell my house on the Brentham Estate. Leah Verasammy was extremely professional, very patient and always there to answer my queries and take the stress out of the process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAlways available
The purchase has gone really smoothly, aqib stepped in for grant at the vital point to get a deal done due to unforeseen circumstances. He portrayed him self deserving his new role. Overall it’s been a great experience and everyone including the sales team have been great.
Dear Bansi & Shriya Vakani,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHarry Rai is one of the best property…
Harry Rai is one of the best property agents I have ever met. He is friendly, objective, and supportive. His honesty and transparency was very refreshing, we trust his opinion and we highly recommend him. Thank you. -Raveen.
5/5
GoogleJust want to give a HUGE thank you to Leah at Pitshanger for her dedication and persistence in achieving our sale. Leah gave us first rate customer service, always had a smile and a cheery "can do" attitude, whilst being very professional.
1/5
TrustpilotTerrible!
It has been a few times the house, flat etc ı want to or attend to rent unfortunatelly comes with this agency. Ones when ı moved from Essex to pinner and the second time these days ı am looking to move another house. When some one looking for a house with this agency they need to know as far as ı contact them any time ı could not get a proper response or ı just get a non sufficiant reasons and cancellations with any homes. There are too many houses to let but the agent say none of them available. This mean non of them available only for me this mean because they did not like my name and ı am from somewhere else this is very clear. This is the second time o knock their door and get the same ridicilous result. Anyone from somewhere just do not attend them anyway they will find too many reasons not to let you a house or flat the landlords they are working with are seems like the same. This is my two big and clear times experiances with this agency. A few minutes ago in the phone he cancelled the viewing with the reason even he cannot explain clearly totally created.
1/5
TrustpilotDay robbery
I have lived in a house rented through Gibbs Gillespie and recently moved out. When we were in the house, most of the things was very professional and premium service. However when we moved out, we they were trying to take a lot of money from our deposit. We have received a bill for more than £300.00. the point is almost every dilapidation they mentioned was present even when we moved in. one funny example is we were billed for a beige shade, which was not there when we moved in. I had to send spent a lot of time to compare check in images and even with detailed images, they were refusing to agree that we were not responsible, I had to put images side to side to make them understand. I don't know how they have such kind of staff who cannot understand even simple comparison. after several back and forth emails, they brought down the bill to around £50. As I was tired of their email conversion, and did not have time for their non sense, We agreed them to deduct that money so at least we can get the rest of the money. They use a stupid third party company called Hinch property management. the staff who did the check out was, I would say a real stupid. He did not check the check photos or report and it seems He imagined a new build house and billed us for all the missing things which was not there even when we moved in. If you are going in, take photos of each millimetre, otherwise forgot your deposit.
5/5
TrustpilotChris and Kasia were very helpful and…
Chris and Kasia were very helpful and patient through out of the process.Very friendly people.Thanks
5/5
GoogleA very friendly and knowledgeable estate agency, with lots of useful information about the local area and the buying/selling process. Leah Verasammy from the Pitshanger Lane branch was particularly very helpful, knowledgeable and generous with her time and expertise. Always with a big smile on her face.PositiveResponsiveness, Professionalism
Thank you Itz for your very kind words about Leah and the Pitshanger office, we love Leah's smile it certainly is infectious, just what you need at a stressful time such as moving home. Really appreciate you taking the time to write and let us know! Jane for Northfields
5/5
TrustpilotDanny Caulfield was professional and…
Danny Caulfield was professional and impressive throughout the selling process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gibbs Gillespie Ealing won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Gibbs Gillespie Pitshanger Lane hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
Yes. Gibbs Gillespie Pitshanger Lane won Gold in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Pitshanger Lane branch at EA Masters 2022.
