Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey are racist
They (Watford/Rickmansworth branch) are racist, cheaters, and totally unprofessional. were extremely rude in showing properties and try everything to delay a deal in order to hoard it to cash buyers. Don't use them and be cautious when dealing, if you have to.
Mr · 7 May 2021
Agent replied · 7 July 2023
Dear Mr PS,We are sorry to learn of your comments and we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
★★★★★ 1/5
TrustpilotOver Priced and Very Hands Off
Their costs are much higher than most estate agents so I would have expected a superior service. But there is no communication - they don’t respond to emails or deal with any problems that arise. They just keep taking their 13 percent. Do not entrust your property to this company - you can find better and cheaper.
Sarah · 9 June 2023
★★★★★ 2/5
TrustpilotGibbs Gillespie scrape in with 2…
Gibbs Gillespie scrape in with 2 stars... simply because their responsiveness and help pre-letting the property to myself was sufficiently professional and painless... However.The inventory company they used was shoddy and didnt pick up the basics (they dont care as 'you' will pay at the end if you dont spot the obvious. Gibbs said a deposit had been 'actioned' when it hadn't, they held on to nearly £2000 for a further 5 days before releasing it.They really didnt care about the ridiculous estimate to fix what were fabricated faults. After negotiting down from £125 to £70 I just gave up. This £70 was for basically wiping down some kitchen cabinets! I am a landlord myself, so I understand how poor tenants can be, but a tenant that leaves a property in a much better state than when he moved in (the previous tenant was probably charged too) - is unforgivable.I realise that they are acting on behalf of the landlord, but being the managing agent, it is their responsibility to tell the landlord to get real.
Nigel · 6 February 2019
★★★★★ 5/5
TrustpilotGreat estate agents
Great estate agents, they seem to really care. The young man, that showed us the properties was helpful, friendly and passionate. Thank you Jack Ditch.
Shelina · 25 March 2021
★★★★★ 1/5
TrustpilotGerrards Cross Branch
This company promised me the earth the moon and the stars as well as indicating they would leave no stone unturned to find me a tenant. I had to do my own viewings, was fed unsuitable potential tenants, had next to nil contact from them to discuss how best to market my property. Overall they were unhelpful and the icing on the cake was when I sacked this useless and horrendous set up, the lettings manager had the nerve to say to me that I was too far out for them right from the beginning. Avoid at all costs.
JOHN · 16 July 2018
★★★★★ 5/5
Googlemy experience with nortfields was excellent,all because of the kindness,patience,warmth and human interaction with Jason Godfrey who,in his professional capacity , made me feel totally at ease.He took so much time to explain things and help me think things through,and i n ever felt pressurised.i felt extremely comfortable and safe with him,feeling that he could guide me through the business,without me needing to worry at all,as i totally trusted Jasons obvious professional competence and excellence in the 'field'.
thank you . ANNE LISE CLIFT
Paul · 8 June 2018
★★★★★ 1/5
TrustpilotAvoid this joke of a company !!!
We used josh from the Rickmansworth office, he told us a load of lies to get us to sign up and overvalued the property He also said there was no tie in and we could leave after 7 weeks which we now realise was another lie I guess he has no idea on selling as we haven’t received a single offer !!After the 20 week period we will find an agent that is professional and able to sell properties Avoid Gibbs at all costs if you have any sense just read all the other reviews ( I wish I had !!)
Andy · 12 February 2018
★★★★★ 5/5
TrustpilotOutstanding selling through Stephen he…
Outstanding selling through Stephen he was very proactive, professional and responded to me at all times. He kept a very cool head. I am very grateful to you for getting the sale over the line.
Rosni · 4 March 2022
Agent replied · 7 July 2023
Hi Rosni Prajapati, we are very happy to have provided you with such a positive experience, ee really appreciate your feedback! - Gibbs Gillespie, Ruislip
★★★★★ 2/5
TrustpilotIf you are satisfied by sales patter
If you are satisfied by sales patter, glossy brochures & flashy branch ofices then you are in the right place.However if you want an accurate & realistic valuation (not a fairy story one that is solely to get you under contract) & thereafter a planned sales strategy then you may be disappointed.My experience of a recent sale (or non-sale really) proved almost every stereotype. Wildly inaccurate valuation in order to influence instruction & suggesting poor knowledge of local market. Launched without further consultation on either price or target demographic. Thereafter a steady stream of unsuitable viewings, no shows & wasted weekends.It appears that simply publishing the details to the well known property portals & waiting for the phone to ring is the limit to sales skills. The ‘database of buyers’ yielded nothing & I would expect more from a ‘leading agent’Far from reasonable communication, poor quality viewings & no cohesive sales strategy other than suggesting regular reductions or to reconsider speculative offers. Any sale is better than no sale, seemingly the thinking behind this. Really?Fortunately we weren’t in a chain & in no urgent rush so simply saw out the prohibitive 20 week contract (check the smallprint!) & will move to a more pro-active agent on a shorter tie in.Without the sharp suits, glossy booklets & slick presentations it is just the same as any other agency relying on Rightmove & Zoopla to make the phone ring.If you want a sale in good time & at the right price though you will be better off somewhere that the sales staff are a little hungrier to work with you.
DBseven · 7 December 2017
★★★★★ 1/5
TrustpilotExtremely disorganized and dishonest
Extremely disorganized and dishonest. Their left hand doesn't speak to right hand. Took ages to organize a viewing on a million pound plus property because they have two agents who don't care to coordinate with each other. Lied to us about the state of the property - saying its new refurbished when the property is actually a dump that hasn't been touched for 40 years as the owners there confirmed. Extremely rude when challenged on why they lied and wasted our time. Never going to buy or sell anything through these cowboys.
Aroma · 27 July 2017
★★★★★ 1/5
TrustpilotBad communication and unprofessional
I went to buy a property through this agent and all good to start with. Put an offer on the property and waited 2 weeks to hear back to say it had been accepted. A month passes with the agent avoiding my calls despite me chasing, leaving messages and even putting an ultimatum to the only person who would speak to me which was the trainee they had showing me round when I viewed the property. I ultimately pulled out despite all the work done by brokers, solicitors and mortgage provider which left me in an awkward position to deal with the aftermath. I wouldn't trust them as far as you can throw them. AVOID THEM and definitely don't believe anything they say.
Jennifers · 27 July 2016
★★★★★ 5/5
TrustpilotI really can't thank Gibbs Gillespie…
I really can't thank Gibbs Gillespie enough for all their hard work and unending patience. The house we were selling wasn't exactly the easiest property to market but they've done a fantastic job and we're now on our way to completion. Thank you.
Lynn · 31 January 2024
★★★★★ 1/5
TrustpilotPoor customer service and company
Non-existent. Have been emailing for weeks about properties and get no reply. When calling I get told I will get a call back and no one ever does. Awful estate agents and will be letting others know to avoid.
Jessica · 28 November 2020
Agent replied · 7 July 2023
Dear Jessica,We're sorry to hear about your recent experience and we would like to make things right. Could you please let me know which office you have been dealing with and I will look into this?Kind regards,Jo
★★★★★ 5/5
TrustpilotExcellent service from David Hewinson
Excellent service from David Hewinson. Very professional, great communication and helped move the whole process along smoothly to completion. Will definitely do more business in the future.
Bhupinder · 26 October 2022
Agent replied · 7 July 2023
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat letting service and advice (Satyen Lakhani - Rickmansworth branch)
I just wanted to post a few lines about Satyen's help in negotiating a favourable Lettings contract for me.He has always been super helpful and tenacious; and happy to go above and beyond in order to help out a client.
Quinton · 26 March 2024
★★★★★ 3/5
TrustpilotA decent sales team let down by a poor…
A decent sales team let down by a poor Lettings team especially a certain CT; she thinks she knows better than her customers.
Jon · 14 February 2023
Agent replied · 7 July 2023
Hi Jon Arno, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
★★★★★ 1/5
TrustpilotPoor Service
I was a tenant in Hatch End and had very poor service. Very slow to deal with issues, especially if they involved the building management company. But very quick to take every pound they can justify off your deposit.
Graham · 18 August 2020
Agent replied · 7 July 2023
Dear Graham,We can see we responded to your complaint in January and we explained we could not find fault in our handling of these matters and cannot fault the customer service provided to you.We empathise you are frustrated, however your dissatisfaction relates to actions/non-action from Mayfords Block Management which we are not in a position to comment on. We are satisfied we followed up with Mayfords on your behalf and we updated you accordingly.Finally, I can see you have agreed the deposit deductions and the deductions proposed are inline with the TDS guidelines and Landlord's request.Kind regards.
★★★★★ 1/5
TrustpilotUnauthorized deductions of rental…
Unauthorized deductions of rental without prior notification or agreement, and they carried on for three months before getting resolved despite complaining on day 1 when illegal deductions was made.Avoid it if you don't want sub-standard Services from estate agent.
Vincent · 28 March 2024
★★★★★ 5/5
TrustpilotI would recommend Gibbs Gillespie with…
I would recommend Gibbs Gillespie with confidence.My sales manager at the company was excellent and there with any advice that I needed. I couldn't fault my experience with Gibbs Gillespie.
Sheila · 4 May 2022
Agent replied · 7 July 2023
Dear Sheila,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
GoogleProfessionals, reliable and supportive in my research of a new home. Good evaluation considering the various aspects of area, market and real property possibility. highly recommended. Leah especially from the Pitshanger Lane office has been outstanding in her job.
Emiliano · 7 June 2020
Agent replied · 7 June 2023
Thank-you Emiliano. Leah has a lot of knowledge and experience and we're so pleased that you have found this helpful. Thanks again for your review.
★★★★★ 5/5
TrustpilotDanny Bedborough helped me out a lot…
Danny Bedborough helped me out a lot with my want to move into a new property. He was patient and explained the process very clearly to me, as well as giving me good advice on how to approach moving in
Nadi · 19 February 2024
★★★★★ 1/5
TrustpilotI with I could give 0 to a guy called…
I with I could give 0 to a guy called Mark and a girl called Georgia. Awful, unprofessional human beings!!!
Lydia · 29 March 2023
Agent replied · 7 July 2023
Dear Lydia White,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotI am very satisfied with the service…
I am very satisfied with the service received and big thanks to sell manager David and moving Manager Kasha for their dedicated service all the way.
Omar · 26 July 2022
Agent replied · 7 July 2023
Dear Omar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 2/5
TrustpilotPoor comms after appointing the agent.
Good comms up until we signed for the agent to sell the house. After that things went downhill. Right now I’m trying to talk to the agent about a low ball offer we received. Still waiting (3 hours) for them to call back.
Paul · 6 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
