Trusted Agent profile · Ealing
★★★★★
745 reviews across 2 platforms
1 Albert Terrace, Ealing, W5 1RL
Gibbs Gillespie's office in Ealing, at 1 Albert Terrace, is rated 4.2 out of 5 across 745 reviews on two platforms, including 242 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Tell us what you need and we'll put you in touch. Gibbs Gillespie Pitshanger Lane hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommend Gibbs Gillespie
We have used Gibbs Gillespie for over 15 years. To sell properties but more recently to let our property and they have always delivered. The team are reliable, communicate consistently and very approachable. Victoria and Kelly in the Lettings office have always gone above and beyond to ensure our needs are met. Highly recommend Gibbs Gillespie.
5/5
TrustpilotGood reasons to choose Gibbs Gillespie
A great team who work in synergy with each other, excellent communication policy of keeping you informed at all times and operate at a consistent professional level.
Dear Steve,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotHarry Rai was an excellent professional…
Harry Rai was an excellent professional when showing me around Bourne Park on two occasions recently. Was informative and honest.
5/5
GoogleWhat lovely people. I first met with Leah in her office at Pitshanger, she was efficient and knowledgeable. All forms signed on first visit and all subsequent enquiries and negotiations dealt with in a professional manner.
Thank-you Phillippa. We're so pleased that you've been happy with everything.
5/5
TrustpilotI am very grateful to the whole team…
I am very grateful to the whole team for their help, patience and understanding at all stages of our work. Thank you very much.
Dear Olga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHarry Rai- Great professional
My boyfriend and I just started our search for a house, and we were fortunate to meet Harry Rai. Harry has shown us a couple of apartments in Uxbridge an area we were not familiar with. During the viewing, he was very insightful and shown a great amount of knowledge about the flats and the area. We wish all our viewings were with someone like Harry.
1/5
TrustpilotI am appalled by the unprofessional
I am appalled by the unprofessional, terrible and rude service which was provided by this company over the years. They do not know how to respect tenants in any way. Their customers are nothing for them and they have very little professionalism and respect for these within their office. Avoid at all costs if you want to keep your sanity!
1/5
TrustpilotSimply Rubbish
Rubbish agents.. if you want to combine the definitions of: lack of ethics, lack of customer service, and unpredictable dishonest untrustworthy and employees, you will come up with Gibbs Gillespie literally.
Dear Zaid,We are sorry to learn of your comments and we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
2/5
TrustpilotToo expensive
Too expensive. No involvement of the landlord They told me no one can rent my flat except them Once I ended the contract with them The rent is higher after I left them I would not recommend using them again as a landlord.
5/5
TrustpilotPriceless Service At Gibbs Gillespie
As always, Sam gives clear, thoughtful and valuable advice about all the options which we have. Selling and buying homes are the biggest decisions and investment most of us make and knowing that Sam has our best interests at heart is priceless.
5/5
GoogleExcellent service from Leah and team at the Pitshanger branch. Their assistance during my purchase in Hanwell was greatly appreciated.
1/5
Trustpilotunresponsive and rude
Completely unresponsive and unhelpful. The representative I spoke with on the phone multiple times was incredibly rude. Do not recommend.
Dear Sofia M.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotProfessional, Informed and friendly
We had 3 Estate Agents view and value our property. Lucy from Gibbs Gillespie was by far the most professional, informed and friendly.
Dear Peter,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotBrilliant
Brilliant, friendly, professional service throughout the whole process. George & the team were there to make the whole process as smooth as possible
Dear Tina, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotHad about 25 viewings & obtained offer…
Had about 25 viewings & obtained offer above asking price. The branch kept chasing to ensure exchange took place.Great service all round
Hello Alexander Guberman, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleLeah Verasammy helped us sell our house in Perivale. She is very friendly and extremely professional. She made the whole process run smoothly, was easy to reach and was very quick to respond. We could not have been happier with her and it was pleasure doing business with her. Re:Leah Verasammy, Pitshanger Lane office. Leyla AlmanovPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHighly recommend the Rickmansworth Branch
I’m very pleased I chose Gibbs to sell my property. I highly recommend the Rickmansworth branch. I was regularly updated with updates on the progress and they went above and beyond to help me. Thank you.
1/5
TrustpilotDear Mr Paul from Pinner Branch hoping…
Dear Mr Paul from Pinner Branch hoping to speak with you as nobody seems interested from your branch to get back to me in spite of every staff knowing about my greviences Regards Agnelo
Dear Agnelo,Thank you for your feedback. Please email your complaint to customerservices@gibbs-gillespie.co.uk to enable me to look into this further. Which office have you been dealing with? What does your complaint relate to? Who have you been speaking to about this matter?Once we have the above information we will be able to revert back to you.Kind regards,Paul Gillespie
1/5
TrustpilotIt's the first time I've rented a house…
It's the first time I've rented a house for this agency and I don't recommend it. It's a terrible agency it doesn't help Tenants when it's in trouble my house caught fire and I never had support, and they're an agency that only sees the owner's side of the house The Tenants have no right to anything
1/5
TrustpilotWorst ever
If I could give half star I would. They are extremely rude. This is the feedback for their pinner sales team.
Dear Ankita Sinha,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotPerfectly matching buyers and sellers
Very impressive. Gibbs targeted the right buyer and created the interest and experience. It is all about knowing the buyer and seller and matching their respective needs, which Gibbs handled very well. Thank you, job done well and quickly.
4/5
GoogleVery friendly staff and they are a pleasure to work with. I bought a property through them and they have been very helpfulPositiveQuality, Professionalism, Value
Thank you for you review and delighted that you found a home with us. All the best, Jane for Northfields
1/5
Trustpilotabsolute worst experience
absolute worst experience. they are rude and irresponsible staff who do not care about tenants but rather just see the money. they charge money for any and all services for the tenants and never support tenants for any issue.
5/5
TrustpilotHarry Thornhill (GIBBS-GILLESPIE)
Harry(Uxbridge) has been extremely helpful in every step of the way in my search for a property to rent. His manner of doing business convinced me he’s pretty experienced at what he does. Good work and keep it up.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
Tell us what you need and we'll put you in touch. Gibbs Gillespie Pitshanger Lane hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
