Trusted Agent profile · Ealing
★★★★★
745 reviews across 2 platforms
1 Albert Terrace, Ealing, W5 1RL
Gibbs Gillespie's office in Ealing, at 1 Albert Terrace, is rated 4.2 out of 5 across 745 reviews on two platforms, including 242 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Tell us what you need and we'll put you in touch. Gibbs Gillespie Pitshanger Lane hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
GoogleWe recently went through a house purchase through Gibbs Gillespie and were impressed by the level of service and responsiveness of the team. Special thanks to Bryan for making the process smooth and partnering at all stages. Highly recommend!
Dear Rakesh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleI’ve enjoyed working with Gibbs Gillespie to sell my flat and they have been super helpful with finding properties to buy. I’ve found them to be refreshingly straightforward, open, honest and easy to work with and this is coming from someone who is not easily impressed.
Dear Panna Chauhan, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLeah was the most professional agent I had the pleasure of dealing with. If you are selling I would certainly want her acting on my behalf and if you are buying Leah will certainly help you find the perfect home. I have had the pleasure of both sides of this equation.
Thank you Nick, that's really amazing to read, we agree Leah is a superstar and we know how much she loves helping people to move home. All the very best for the future! Jane for Northfields
5/5
GoogleJo has been excellent to work with, she has been very helpful in our search for a home and very knowledgeable on the area.
Dear Ashkan Hariri We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotAmazing experience with GG
Harry Rai from GG was amazing. He showed us our (hopefully soon) new flat. He went through every single detail and answered all our questions which as first time buyers we had a few. Also the team in the office was always attentive and friendly. I would highly recommend GG and thanks a lot again, Harry!
Dear Ana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Harry and the team a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotAqib in the Stanmore office was…professional and supportive from start to finish.Thank you for making the sale go through smoothly.
Aqib in the Stanmore office was professional and supportive from start to finish. Thank you for making the sale go through smoothly.
Dear Customer Margaert We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGreat experience working with Patricia at Gibbs Gillespie. She was very friendly and provided excellent service from the beginning through to the completion of our purchase. Communication was great, she answered all our calls and kept us up to date on the progress. Highly recommend!
Dear S R Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI would like to thank Grant and his…
I would like to thank Grant and his entire team making my purchase happen. I don’t think my purchase would have gone through without help of Grant. He simply made it happen 😊Thank you so much Grant & team at Stanmore!
Dear AnuCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI would like to say a special thank you…
I would like to say a special thank you to Paula Chapman my Move Manager for all hard work and support she give me into this long journey. She was a fantastic lady and a kind person!!! Thank you Paula ( Gibbs Gilespie)
HelloWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
4/5
TrustpilotOverall a good service
This review is for the Ruislip branch, where we were helped by Matt and Elaine in the sale of our property. Initially our experience was a little shaky. Gibbs were excellent at organising everything very quickly - we signed the contract at the beginning of the week and before the week had ended our home was listed with some beautiful photos. We were looking to sell during the height of the stamp duty holiday and our property was very overvalued, which probably hurt us a little in the beginning and caused us to miss a few opportunities. However, once the price was corrected we got some good offers in and felt well supported and informed at all times. We appreciated the consistent and regular updates. Elaine in particular was a great support during this time - especially when we were in the final stages of trying to complete and I will always be very grateful for her sympathetic ear. A little bit of kindness and understanding can mean the world to anxious sellers/ buyers. Many thanks for all your help in seeing our sale through to the end.
1/5
TrustpilotDocument everything
Document everything! It's taken 5 months to get our deposit returned
Dear Nic Henry We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotSale with Gibbs Gillespie- Aqib
I have sold my property and GG were the selling agent, the whole sale process was so stressful due to delay from solicitor and one after another hiccups and it took almost 7 months to complete the sale. Aqib Hamid was dealing with my property, I must say he is man with lots of patience. If it was someone else, he/she would have gave on this sale long time back. But Aqib made sure the completion happens. I will definitely recommend Gibbs Gillespie to anytime.
1/5
TrustpilotSlow and hang onto your money.
Slow and hang onto your money. My mum used this company as an agent to manage this property. When they want something from you they expect it instantaneously. But………..when it comes to returning money that is not theirs, they drag their feet and take a very long time. I have found the attitude of Mima Begum to be astounding, now having to raise a formal complaint to get things moving along. I value my time and I feel it’s being unnecessarily wasted by Gibbs Gillespie.
5/5
GoogleGreat estate agents, Jo Godfrey helped us immensely finding exactly what we were looking for. With great knowledge of the area and each property we viewed. She helped us find the perfect place and helped walk us through the process. Cannot recommended more highly.
Hello Stephen Cornish Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
TrustpilotGreat professional service
Great professional service from Esther Macedru. Thank you for the clear communication and service.
5/5
TrustpilotHappy Camper
I would like to say a big thank you to David and his team from sales at the Uxbridge branch for all the hard work, effort and time they put into selling my property. A HUGE SHOUT OUT TO Dareen, the sales progressor who went above and beyond to ensure the completion of my property. It was a tough few months of waiting with my buyers solicitor responding slowly to the sale file but thanks to Dareen, who was on the case, I managed to finally complete! Dareen remained professional throughout. She always responded to all my calls and emails. Many thanks, from one happy customer :)
5/5
GoogleWorking with Heather has been great. She has been super kind, reassuring and professional. We had some negative experiences in the past with other agencies but this time we have been very happy.
Dear Riccardo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotA brilliant service from Suhur
A brilliant service from Suhur, after many changes in the Gibbs team and some issues, we have found a lot of stability and an always willing-to-help attitude from Suhur thanks Gibbs
Dear Miss ! We greatly appreciate your 4-star review and the time you took to share your experience with suhur. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotAmazing
Firstly I would like to say a big thank you to Sinead from the sales team for all of her hard work assisting with my purchase! Such an amazing girl, she remained professional throughout and went above and beyond at times when she didn’t have to. Also thank you so much to Elaine for her help and bubbly character that lifted my spirits at the stressful moments experienced with this purchase. Great team & I would definitely work with them again in the future.
1/5
TrustpilotPinner Branch - Incompetent & Unapologetic
First things first, no Estate Agent is perfect (I have only ever found one that was); however, Gibbs Pinner Branch is one of the worst we have experienced - and this is after living in various parts of the country and renting for over 20 years.The 'minor' issues - being harassed for monies allegedly owed for a renewal of contract. Proof provided by us that money had been paid in good time resulted in a response that this had been allocated to the wrong account by Gibbs.... that was it, no apology.Contacting the Landlord to state that we had not paid the rent increase - proof provided that the right amount of rent was paid and Gibbs were attempting to extract additional rent from us a month early. This was blamed on an 'administration error' - although by this point we were on our 7th year in the property and 4th contract, with rent increases coming into force in the same month previously. On this occasion we did receive an apology for the 'inconvenience'.The following month, informed the landlord once again that we had not paid the rent, this time the full amount - again proof provided that the right amount of rent was paid. No contact from Gibbs regarding this at all, it all went via the Landlord, even though Gibbs had informed LL they were attempting to get in touch with us.The next month, Gibbs contacted the landlord AGAIN to state that the full rent had not been paid by us - Gibbs did NOT contact us at all. Proof provided AGAIN that full rent had been paid. NO contact from Gibbs at any point, so no apology.The major issue is that Gibbs seem to happily represent Landlords who do not follow the correct processes in regards to ending tenancies - no doubt as they believed that they would be the sole Estate Agents used to market the property as the LL wanted to sell. One does wonder if they would have been so quiet about this if they knew the LL always planned to use another agent.We found out that the 'No Fault' eviction was not done correctly part way through the notice period given to us, but decided not to pursue this any further with anyone at that time as we just wanted out. However, BE AWARE - Gibbs Gillespie, Pinner Branch - STAY AWAY IF A TENANT
5/5
GoogleThanks to Jo we have purchased our first house in Ealing . She has been very professional and responsive through out. She has been extremely helpful and kind . We hope we can buy our second house through Jo and team ONLY
Dear Sonia Ahmadiani Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExceptional service
It has been extraordinary experience of purchasing a property through Gibbs Gillespie, Amersham branch. Very friendly and professional team. Special thanks to Daniel Hemsley. Daniel truly cared about my requirements and he went above and beyond to make sure I had secured right property on time, amidst volatile and ludicrous market conditions. This does not just end here, Daniel also supported me throughout the journey until completion. I would highly recommend Gibbs Gillespie for house purchase or sale.
5/5
TrustpilotGreat, attentive Service!
Really pleased with the service that I received from Sophie Hayes regarding maintenance issues. She listened carefully to the situation and acted professionally in a short space of time and keeping me updated on developments. Thanks Sophie!
Dear Jason CarterCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case with Sophie f you have further needs or questions, please reach out! Kind regardsProperty Management
5/5
TrustpilotGibbs Gillespie Uxbridge - Joe Hill great service
We purchased our first property through GG Uxbridge and had a positive experience. As first time buyers, we had a lot of questions and our agent, Joe Hill was very patient and helped answer all of our queries via email and phone. We were kept updated with progress and were also grateful when Joe stayed behind late on our moving day so we could collect the keys. Also thanks to Jake Owen for arranging initial viewings. Recommend and would use again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold; Gibbs Gillespie, Ruislip won Gold.
Tell us what you need and we'll put you in touch. Gibbs Gillespie Pitshanger Lane hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
