Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJo has been really helpful throughout the process of viewing properties. She provided all the information I needed and made everything easy to understand. I really appreciate her professionalism and support, would definitely recommend!
Lesi · 30 October 2025
Agent replied · 29 December 2025
Dear Lesi K
We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotWe had our rent increased and stared…
We had our rent increased and stared from 2 of December 2022. This happened in November. The agency didn’t check the contract and they assumed I should have paid the increase from November. The contact states clearly December. So for 50£ they didn’t even bother to contact me first or email me or anything. They went straight to debt collectors. And because their mistake now my credit score it’s ruined. That for 50£ and because they are to lazy to pick up the damn phone and ask kindly, mr x you have paid 50£ less for rent, do we have any issues? Why is the reason? Can you pay or we will call debt collectors… we’re disappointed with them.
Eleanor · 12 November 2022
★★★★★ 5/5
TrustpilotEsther is an asset
Esther in the accounts team is diligent, helpful and very understanding. Her attention to detail gave me confidence where others had failed.
She is an asset!
HT · 10 September 2026
★★★★★ 5/5
TrustpilotOutstanding!
David Hewinson and his team at the Uxbridge branch have been absolutely.brilliant from start to now. They have achieved in one week (getting our property under offer even before it was advertised) what the other estate agent could not do in twelve weeks. Well done David and your team! Their communication levels have been exceptional even whilst we were abroad on holiday. Can’t speak highly enough of David and his team.
Roz · 10 August 2023
★★★★★ 5/5
TrustpilotAbsolutely superb service
We are absolutely delighted with the service we received from Danny and his team in your Pinner branch. From our first meeting all the way to completion we have continually received a polite professional service from all in the Pinner office.It's nice to know customer care and professionalism still exist !
Dani · 15 June 2022
Agent replied · 7 July 2023
Dani S, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Gibbs Gillespie Estate Agents Pinner
★★★★★ 5/5
TrustpilotGreat service
Simeon, Danielle and the team were amazing from start to finish of selling my property.
Staci · 15 November 2024
Agent replied · 27 December 2024
Dear Staci
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Danielle, Simeon and the team a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleWe just exchanged and completed on Thursday! Hurray!
We dealt with Heather and Jason in our recent purchase. They have been really prefssional, absolutely pleasure to work with. If were not for Heather being so flexible to arrange viewing next day for us, if were not for Jason recommended our position to seller, we would have missed out on this perfect house.
From viewing to putting down offer, all the way to completion, they have been really helpful, on top of everything, flexible with our requests on viewings, which has made the whole process speedy and stress-free. We got our keys last Thursday, 8 weeks from putting down offer! We couldn't have been more happier.
Big thank you from us and thank you for your champagne! Perfect for our celebration!PositiveResponsiveness, Quality, Professionalism
Wen · 24 August 2022
★★★★★ 5/5
TrustpilotThomas
Thomas, from the Stanmore office, did a great job on the sale of my house. Always kind and considerate and very good at communicating with helpful advice. Always felt he was on top of things. Thank you very much.
L · 21 August 2025
Agent replied · 10 October 2026
Dear L F We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat performance by Leah and her team
Successful completion of a difficult transaction would not have happened without the tremendous energy and support from Leah in the Ealing Broadway office. In particular she worked so well with the seller to reassure her that I was doing all in my power to resolve issues further down the chain. Leah also v efficient - rapid responses to emails and calls.
Martin · 19 November 2024
Agent replied · 27 December 2024
Dear Martin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleFantastic estate agent in West London with friendly and professional staffs. Specially Patricia, who is a star in that team. I wanted to visit the property several times event after the sale was agreed, she happily accomodated my every request despite her busy schedule. I highly recommend Gibbs Gillespie services.
Sumantra · 14 April 2025
Agent replied · 23 August 2024
Dear Sumantra Bhattacharyya
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotRollercoaster Journey but Positive Ending
Recently exchanged contracts on a house advertised through Gibbs Gillespie, our journey hasn't been the smoothest but Luca has always kept us updated with the latest information and chased up relevant third parties when required. I hope the need to do this again is a long way off but when the time comes I would happily use Gibbs Gillespie again.
Samy · 29 November 2024
Agent replied · 27 December 2024
Dear Samy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Luca a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
Googlegreat service by jo godfray at Gibbs Gillespie in both selling and buying a new property, would highly recommend, hands down best estate agents experience I've ever have
Michael · 29 November 2025
Agent replied · 29 December 2025
Dear Michael S
We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotWe are extremely lucky to have worked…
We are extremely lucky to have worked with Mr. Thomas Carroll as our home listing agent. Mr. Carroll and his team (Mr. Tom Furber particularly) are very professional and hardworking- we appreciate it greatly. He has given us very helpful advice about our home and provided a right price for the market. His marketing team has also done a very good job on marketing and staging the home, as well as taking really nice photos and writing amazing descriptions. He puts a lot of attention to detail and is great at communicating with clients effectively, which made selling our home a smooth process. Overall, we are very happy due to the service which Mr. Carroll has provided. Mr. Thomas Carroll and his team are my highest recommendation.
Dr.Shokri · 17 June 2022
★★★★★ 5/5
GoogleWould definitely recommend! Jo was very knowledgeable and helpful throughout the viewing answering all the questions we had. Very friendly and patient (and less pushy than other estate agencies we’ve used!)
Naima · 30 October 2025
Agent replied · 29 December 2025
Dear Naima M
We greatly appreciate your 5-star review and the time you took to share your experience with Jo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJo helped us find a beautiful house which we are very excited to move into.
Thank you Jo!
Lauren · 9 October 2026
★★★★★ 5/5
GoogleJo has been wonderful. Prompt, helpful and professional.
Ana-Maria · 11 May 2026
Agent replied · 11 October 2026
Thank you for your kind feedback. We’re delighted to hear that Jo has been so prompt, helpful, and professional. She’ll be really pleased to know her efforts have made a positive impression. Thank you for taking the time to share your experience.
★★★★★ 5/5
GoogleLeah was the most professional agent I had the pleasure of dealing with. If you are selling I would certainly want her acting on my behalf and if you are buying Leah will certainly help you find the perfect home.
I have had the pleasure of both sides of this equation.PositiveResponsiveness, Quality, Professionalism
N · 24 August 2021
Agent replied · 23 August 2024
Thank you Nick, that's really amazing to read, we agree Leah is a superstar and we know how much she loves helping people to move home.
All the very best for the future!
Jane for Northfields
★★★★★ 5/5
TrustpilotAmazing team of people
Amazing sales team, fantastic support & effort to sell our home. Wouldn’t hesitate to recommend. Fresh, dynamic, energetic sales team, radiating positivity throughout. Danny Caulfield, Sales Manager is the man to speak to, transparent, supportive & guided us through it all. Without a doubt, would 100% recommend.
Dee · 11 June 2022
Agent replied · 7 July 2023
Dear Dee,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotPunctual, responsive and fast
We bought a house that was offered by them, they helped us complete very fast by chasing different parties for us, we completed in less than 1.5 months!
They also helped us get more information and were clear with us from the beginning, would definitely recommend dealing with them.
Mohamed · 4 April 2025
Agent replied · 10 October 2026
Dear Mohammed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotGibbs Gillespie did a fantastic job…
Gibbs Gillespie did a fantastic job selling my home in Harrow. I received an acceptable offer within 2 weeks of listing. Clear communication and implemented my requests for specific details on the listing details. They provide a great after sales support too, ensuring your buyers proceed without delays. Would highly recommend.
Kenan · 3 March 2025
Agent replied · 10 October 2026
Dear Kenan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotBuying a house through Gibbs
Our experience of buying a house has not been an easy one. We dealt with various Gibbs branches through our search but thankfully landed on the Gerrards Cross branch on our 3rd attempt! James was extremely helpful and accommodating, knowing our working hours made it difficult to view properties during the week he arranged a late afternoon appointment that could work for us. He was open, transparent and helpful. Dominic would regularly check in and offer his support too. The whole process was smooth and timely in the end and as a result, we managed to land our forever home!
Sara · 19 March 2022
★★★★★ 5/5
GoogleWe recently bought a house in the Pitshanger area and Patricia was fantastic. Always available and helped us navigate the process with ease.
Chris · 14 April 2024
Agent replied · 2 January 2024
Dear Chris O' Neill
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you to all the team, particularly Patricia who found me my new home and made my move so seamless. Great service :)
Siwan · 14 April 2024
Agent replied · 2 January 2024
Dear Siwan Thomas-gibson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleVery bad experience. dishonest and pushy. wasted our time more than a month until we found out the documents needed are not in place yet for us to purchase the flat and costed us a lot for nothing plus lots of headache for no reason. Not recommended.
Ali · 14 April 2025
Agent replied · 14 April 2026
Dear Ali Tarkian,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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