Every review we hold for the Pinner office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNice experience! I would definitely recommend Gibbs Gillespie. Everything was really fast and easy when coming to papers and the communication was really good.
When finishing the contract we encounter a little issue with the landlord who wasn’t much willing to give us back £700- the residual rent, but Ellie Spencer was really helpful and got us back the money. She’s the most professional I’ve collaborate so far and I would really like to thank her for all the support!PositiveResponsiveness, Quality, Professionalism
Alexi · 20 June 2021
Agent replied · 19 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleVictoria at Gibbs Gillespie did an excellent job helping me let my property and get a secured offer within days! Very high levels of professionalism from the Gibbs team. Victoria and Joe have been amazing all the way through; Responses have always been extremely quick; On top of being very friendly and easy to talk to throughout! Thank you Victoria for all your help!
Gabriel · 30 April 2023
Agent replied · 29 July 2023
Dear Gabriel,
Customer care is massively important to us so we really appreciate you taking the time to leave a review, it is always nice to know that our efforts do not go unnoticed.
Thank you for entrusting us with your property and please do not hesitate to contact us if we can be of assistance in the future.
Take care!
★★★★★ 5/5
GoogleHad a fantastic experience working with Gibbs as we looked for a place to rent in Pinner. Charlie and Victoria were always helpful over the phone and easy to get hold of, and Joe similarly very prompt in dealing with our questions and any issues we had. Comfortably the best experience I have had as a tenant working with an agency.
Sam · 22 July 2023
Agent replied · 29 July 2023
Hi Sam, thank you so much for your positive comments is really nice to hear such kind words!
Thanks for taking the time to leave the review and we hope yourself and your partner enjoy your new home.
★★★★★ 5/5
GoogleMany thanks to Charlie Payne for her professionalism when I recently had to deal with her to get a property. She showed up on time at the property and got back to me on time and on the day she promised she would.
Sophia · 26 July 2024
Agent replied · 25 August 2024
Dear Sophia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Please don't hesitate to reach out if there's anything additional we can do for you.
★★★★★ 5/5
GoogleWe had a very positive experience dealing with Annalise. She was extremely helpful, responsive to our calls and emails, and made the whole process of finding the right rental property straightforward and stress-free. She was professional, efficient and supportive throughout, making the entire process smooth from start to finish.
Gabo · 20 August 2026
★★★★★ 5/5
GoogleI felt very well informed after the tour. Damil answered all questions patiently and made the process easy. Highly recommend him.
Sabha · 22 July 2026
Agent replied · 22 August 2026
Thank you, Sabha, for your fantastic five-star review.
We're delighted to hear that Damil made your property viewing such a positive experience. Ensuring our customers feel well informed and supported throughout the viewing process is a key part of the service we aim to provide, so it's wonderful to know Damil answered all of your questions with patience and made everything straightforward and easy.
Thank you for your recommendation. We'll be sure to share your kind feedback with Damil and the team at our Pinner office. We wish you all the best with your property search and hope we can help you find the perfect home in Pinner or the surrounding area.
★★★★★ 5/5
GoogleDamil guided me through the property carefully. He explained all details clearly and answered every question. A very smooth viewing.
Parvind · 25 July 2026
Agent replied · 22 August 2026
Thank you for your fantastic 5-star review, Parvind. We're delighted to hear that Damil guided you through the property so thoroughly, explained everything clearly, and answered all of your questions. It's great to know your viewing was such a smooth and positive experience. We'll be sure to pass on your kind feedback to Damil, who will really appreciate it. Thank you for choosing Gibbs Gillespie Pinner, and we wish you all the best with your property search.
★★★★★ 5/5
GoogleI had a wonderful experience with Gibbs Gillespie in my search for a rental property in London. The team, especially Joe Fermoy, provided exceptional service from start to finish. Despite ultimately renting through another agency, I want to express my gratitude for the assistance I received. Thank you for making the process so positive!
Arash · 11 November 2023
Agent replied · 25 November 2023
Arash, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future.
Best wishes,
★★★★★ 5/5
GoogleDid a second home viewing with Damil Dave. He arrived before time and allowed us enough time to spend at the property. He also gave us guidance on how to tend to some of the issues and questions we had about the house. Thank you Damil!
Sasikanth · 25 March 2024
Agent replied · 30 March 2024
Hello Sasikanth, thank you; we appreciate your feedback!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
★★★★★ 5/5
Google“I had a great experience with Gibbs Gillespie and joe. The team was professional, responsive, and always available to assist with any questions or concerns. They made the entire process, from finding a property and the further process.I really appreciated how they kept me updated and were always clear about the terms and expectations. The property itself was well-maintained, and I felt supported throughout my tenancy. Highly recommend their services to anyone looking for a reliable agency!”
Dhruvi · 15 January 2025
Agent replied · 22 January 2025
Dear Dhruvi,
Customer care is important to us so we really appreciate you taking the time to leave a review for Joe and for such positive comments.
Many thanks again and if you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
GoogleHad an amazing experience working with Grace from Gibbs Gillespie throughout my move. Grace went the extra mile throughout the whole process by regularly checking in and always answering any questions I had promptly. Grace was very organised and made the moving process as smooth a possible. I would highly recommend working with Grace
Eloise · 16 September 2023
Agent replied · 30 September 2023
Dear Eloise
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Grace such a glowing review!!!
We always do our best strive to provide top quality service to everyone we encounter, and are pleased to hear that you enjoyed your experience!
Thank you again!
★★★★★ 5/5
GoogleI recently had the pleasure of working with Charlie Payne for my tenancy process, and I couldn't be more impressed. From her responsiveness, patience and her proactive updates on new properties, Charlie consistently went above and beyond. I wholeheartedly recommend Charlie as a lettings consultant who truly has the customer's best interest at heart.
Aravinda · 16 September 2023
Agent replied · 30 September 2023
Aravinda, we're glad you had such a wonderful experience with us and your comments with regards to Charlie have been greatly received!
Your recommendation means so much to us and we are genuinely thrilled to have heard of your positive experience.
Have a great day!
★★★★★ 5/5
GoogleStefan went above and beyond! He was so helpful in my search. I was looking for very specific features in a flat. He worked tirelessly and showed me so many amazing places. He is incredibly hardworking and communicative and got to know me in order to help find a great match. I would recommend Stefan to anyone as an asset to both support your search and make it genuinely enjoyable.PositiveProfessionalism
Jude · 13 January 2022
Agent replied · 29 July 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 1/5
GoogleI recently purchased a flat through Gibbs, and while the initial buying process went smoothly, the experience since moving in has been very disappointing.
I’ve now been living here for two months, and several issues have arisen. We've experienced sudden power outages caused by the contractor, there’s still no direct communication with the developer, and basic amenities like letterboxes are still missing, even though the contractor is on-site daily, including weekends.
Additionally, during construction, I purchased a shower head and gave it to Gibbs to pass along to the contractor, but it’s since gone missing. I’ve been told it’s with the developer, yet there’s no clarity on when I’ll be able to contact them directly as a landlord.
Unfortunately, Gibbs appears focused solely on sales, with little regard for addressing post-purchase issues or effectively communicating residents' concerns to the developer. Overall, it has been a poor experience dealing with Gibbs, and the mystery developer only adds to the frustration.
Omar · 27 October 2024
Agent replied · 10 November 2024
Dear Omar Almazouni,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI am really impressed with the service provided by Damil Dave during my visit to the property. He was ready to answer all the questions I had to ask, and explained different options for me in detail. Thank you Damil!
Mali · 15 June 2024
Agent replied · 19 June 2024
Mali, thank you again for taking the time to let us of your experience. We hope you have a great day and if you have any further questions, please don't hesitate to reach out!
★★★★★ 5/5
GoogleDamil was good in communicating with me and gave me all the information.
He is handsome
He is nice
He should get 50stars not 5 stars
He is the best staff in the world
Chester · 23 September 2024
Agent replied · 23 October 2024
Dear Chester Ng
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt was nice and easy with Gibbs and must say that Damil Dave is an example of great customer service not only he made it easy but also explained all queries positively.
Anil · 16 October 2024
Agent replied · 10 November 2024
Anil, thank you so much for your high rating and kind words!
We can't wait to see you again, have a great day.
★★★★★ 5/5
GoogleDamil Dave was in charge of showing us a property today. He even came to a nearby location to receive us as we couldn’t find the place. He gave us the initial information which was very useful.
Tejas · 26 July 2024
Agent replied · 25 August 2024
Dear Tejas Patel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt was a wonderful experience working with Joe Fermoy and team , he is very responsive and flexible, always looking out for you , calling us whenever a house that matched our requirement came up, set up a quick viewing ! It was a pleasure, thank you !!
Sumit · 23 December 2023
Agent replied · 30 December 2023
Thank you again for taking the time to let us know how well Joe did. We hope you have a great day!
We do hope we can be of assistance in the future. Take care!
★★★★★ 5/5
GoogleKelly P was very helpful and tried her best to find a property for me. She provided timely updates and was very professional, transparent and honest.
Although the landlords chose someone else to let their property but I couldn’t help give a very good review to Gibbs Gillespie especially Kelly P although no one from the agency asked me to give a good rating/review.
Girish · 29 July 2022
Agent replied · 29 July 2023
Dear Girish,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWith a friend we had dealings with this agency via their agent Charlie from lettings showing us around. She was lovely and professional, gave a very good impression of herself, the property and her representation of the agency, with good knowledge and a lovely personality. Should be 10 stars but it only lets me give five for her professionalism and delivery, credit where credit is due. It made me feel it is a good reputable agency and she was informed too, not pushy, not forceful or pressuring but had the balance just right. I wasn't sure what to expect but it has definitely made me feel this is a very good agency for the area, not just their known name locally, but also I trusted her. I would definitely recommend this estate agency, Charlie herself, and that it gives the standards of service I would like from any agent in such important transactions and services. Thank you.
Samantha · 2 October 2024
Agent replied · 23 October 2024
Samantha, thank you ever so much for your kind words! Reviews like this give us motivation and help us ensure we provide high-quality care and in seeing your comments Charlie certainly had a huge smile on her face. We're so glad that we were able to go above and beyond your expectations!
We always strive to provide top quality service to all Landlords, Tenants and Applicants and we are delighted to hear that you enjoyed your experience with us.
★★★★★ 5/5
GoogleWhile looking for a flat or house to rent recently I was lucky enough to have been looked after by Annalise. Pleasant efficient,professional an to the point. Very pleasant experience
Maxwells · 30 March 2026
Agent replied · 13 April 2026
Hi,
Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
★★★★★ 5/5
GoogleIt’s been an amazing experience with Gibbs Gillespie. They’re quick, responsive, transparent and trustworthy, I would highly recommend them. Special thanks to Joe Fermoy, he is very professional and empathetic. Keep up the great work!
Sajal · 11 August 2024
Agent replied · 25 August 2024
Dear Sajal Rastogi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleEllie Spencer is brilliant. I don't admire her role of being the one to deliver the bad news of how much a landlord may owe HRMS in taxes but the clarity with which she does it, presenting the figures in a simple understandable manner, even to me whose relationship with figures is not easy, is commendable. Thanks Ellie for the professionalism and patience!
Rosette · 29 July 2022
Agent replied · 29 July 2023
Dear Rosette,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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