Every review we hold for the Pinner office, from every platform, shown as written. First names only.
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5/5
GoogleWe are very much impressed and grateful of the support Charlie Payne has give us. From our initial conversations and throughout the whole process, Charlie was very professional. She was highly knowledgeable within her profession and experience, combined with her patient approach, made this otherwise stressful event a smooth and successful process.
Beyond her expertise and professionalism, Charlie was amicable and kind throughout, helping us to find our perfect home to rent.
We would highly recommend Charlie Payne (Gibbs Gillespie - Pinner) to support anyone looking to rent a property.
Qendrim Β· 20 May 2024
Agent replied Β· 19 June 2024
Qendrim, we are so happy to read such a great review about Charlie Payne, one of the most satisfying parts of our job is finding the right Tenants the right home and we are so happy that we have been able to assist in your search!
Our team strives to deliver an excellent experience, and are glad you found this to be the case! If you have further needs or questions, please reach out!
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5/5
GoogleDamil made the viewing easy and stress free. He was knowledgeable, friendly and professional throughout. I would definitely recommend him.
Shyqyri Β· 11 April 2026
Agent replied Β· 13 April 2026
Thank you, Shyqyri, for your excellent 5βstar review. Weβre delighted to hear that Damil made your viewing easy and stressβfree. At Gibbs Gillespie Pinner Lettings, we pride ourselves on knowledgeable, friendly and professional service, so itβs great to know this was reflected in your experience. We appreciate you recommending our Pinner estate agents team.
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5/5
GoogleThe viewing went perfectly thanks to Damil. He was organized, professional, and friendly throughout. I felt well taken care of.
Shubham Β· 6 April 2026
Agent replied Β· 13 April 2026
Dear Shubham Khandelwal
We greatly appreciate your 5-star review and the time you took to share your experience with Damil. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleDamil was calm, polite, and efficient. He explained all features clearly and made the process easy. A very positive experience.
Sajjad Β· 6 April 2026
Agent replied Β· 13 April 2026
Dear Sajjad Khan
We greatly appreciate your 5-star review and the time you took to share your experience with Damil. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleThanks to Damil for the smooth property viewing experience. He was organised, friendly and helpful in answering all our queries!!
Tanaya Β· 6 April 2026
Agent replied Β· 13 April 2026
Dear Tanaya Doshi
We greatly appreciate your 5-star review and the time you took to share your experience with Damil. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleEverything went smoothly thanks to Damil. He was calm, organized and provided a complete walkthrough. I felt confident about the property afterward.
Alina Β· 13 March 2026
Agent replied Β· 13 April 2026
Hi Alina !
Thanks for the great review and we are glad that your experience with Damil was β¦ More
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5/5
GoogleWe had a virtual tour with Damil. He was excellent with his work. Even if it was a virtual viewing, he didnβt miss a single bit and everything was well explained and as a bonus he showed us the neighbourhood.
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Editing review after moving to our new house. Thanks Joe Fermoy, who took care of every details we were looking for and helped to get a house of our choice within our budget. Thank you
Krishna Β· 29 May 2024
Agent replied Β· 19 June 2024
Krishna, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!
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5/5
GoogleI recently moved to a new area and found a rental property through Gibbs Gillespie. They made my house-hunting journey so smooth, A big thank you to Charlie Payne for staying in touch through out the process, from viewing the property to completing everything in just 10 days! I also appreciate Mr. Joe for his support. Gibbs Gillespie has a great selection of properties, and I highly recommend them.
Purab Β· 23 September 2024
Agent replied Β· 23 October 2024
Dear Purab Bhandari
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleExcellent service from Gibbs Gillespie Pinner Branch - from Charlie Payne and the two Joes and others! Particularly appreciated was getting back promptly after we made an offer to let a property. Charlie deserves special commendation for being especially helpful in tenaciously guiding us through the challenging technological hoops and obstacles after our letting arrangement was agreed in principle. Many thanks Team GG Pinner!!!
Michael Β· 24 November 2024
Agent replied Β· 8 December 2024
Dear Michael Dodd
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleDamil made the viewing smooth and enjoyable. He was friendly, thorough and patient with all questions.
Ilayaraja Β· 11 April 2026
Agent replied Β· 13 April 2026
Thank you, Ilayaraja, for the fantastic 5βstar review. Weβre glad Damil made your viewing experience smooth and enjoyable. The Gibbs Gillespie Pinner Lettings team is committed to delivering helpful, professional service, and weβre pleased this came through.
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5/5
GoogleThe viewing was well-organized thanks to Damil. He explained everything patiently and made the process simple. Highly recommended.
Riya Β· 23 March 2026
Agent replied Β· 13 April 2026
Hi, Riya! Thanks for the great review!
All the best,
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5/5
GoogleJoe Fermoy was my lettings consultant at Gibbs Gillespie. I found Joe to be very professional, approachable, and supportive.
He took care to make application and referencing process straightforward and hassle-free.
Despite being incredibly busy, he was always available to answer any questions that I had.
It was really a nice experience working with Joe Fermoy at Gibbs Gillespie Pinner branch.
Arun Β· 1 December 2024
Agent replied Β· 8 December 2024
Arun, thank you so much for the positive review!
Please don't hesitate to reach out if there's anything additional we can do for you.
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5/5
GoogleWe had a great, reassuring experience with Annalise.
With professionalism, Annalise made the tough task of finding a new rental home easy, and efficient.
Great work.
Abdellah&Samira
Sam Β· 21 August 2026
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5/5
GoogleAnnalise has been a great help while looking for somewhere to rent. Knowledgable, professional and prompt!
Spencer Β· 13 March 2026
Agent replied Β· 13 April 2026
Hi Spencer! Thanks for the great review!
All the best,
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5/5
GoogleI had a virtual viewing booked for a flat in Pinner
Damil was thorough amd very helpful
He clicked a video of outside area and sent me before calling.
Also he went out and showed me the location satisfactorily.
Inside the property he explained in detail about the dimensions and details of the room from different angles.
Thank you
Durgesh Chandra
Durgesh Β· 23 September 2024
Agent replied Β· 23 October 2024
Dear Durgesh Chandra
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleMy moving home process was dealt by Joe Fermoy, he is a very good representative of Gibbs Gillespie which has a good reputation within itself. He helped assist through all stages of the process from arranging viewings to courtesy calls making sure everything is okay after moving and throughout the stages he goes the extra mile to make sure things are going in the right direction. I would highly recommend Joe as a representative and Gibbs Gillespie as a high quality and caring estate agent. I will definitely be referring to them when it's time for me to move home again.
Ross Β· 27 July 2023
Agent replied Β· 29 July 2023
Ross, thank you for your kind review; we are happy to pass along your comments to Joe! We always strive to provide top quality service to every Landlord and Tenant and are pleased to hear that you enjoyed your experience here at Gibbs Gillespie Lettings!
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5/5
GoogleTop experience from the beginning! Charlie is a fabulous person, polite and helpful. Had the move from Belgium to the UK. Went very smoothly. Warm welcome at the office in Pinner and a very nice welcome gift from the company. Felt very appreciated. Thank you and keep up the good work.
Ghiurau Β· 19 December 2024
Agent replied Β· 26 December 2024
Dear Ghiurau Bogdan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleNothing but a smooth journey with Gibbs Gillespie which heavily contrasts the experience I had when I first moved out earlier in the year through a different company. Danielle and Joseph made it super easy for my fiancΓ© and I to move out and start our journey together at such short notice. Should also be noted that Danielle is the individual I dealt with the most and is one of the most supportive people Iβve come across and would hope she gets her merits in such a demanding job. Joseph was great in showing us the flat and getting our feet in the door with an offer almost immediately.
We will definitely be using this lettings company again when we move again in a few years.
Sophie Β· 23 March 2023
Agent replied Β· 22 March 2024
Sophie, we're so glad that we were able to go above and beyond your expectations and we hope your stay is an enjoyable one!
Your recommendation means so much to us and we're so happy to have earned it.
I will share your comments with the team!
Best,
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5/5
GoogleNothing but a smooth journey with Gibbs Gillespie which heavily contrasts the experience I had when I first moved out earlier in the year through a different company. Danielle and Joseph made it super easy for my fiancΓ© and I to move out and start our journey together at such short notice. Should also be noted that Danielle is the individual I dealt with the most and is one of the most supportive people Iβve come across and would hope she gets her merits in such a demanding job. Joseph was great in showing us the flat and getting our feet in the door with an offer almost immediately.
We will definitely be using this lettings company again when we move again in a few years.
Sophie Β· 22 March 2023
Agent replied Β· 21 March 2024
Sophie, we're so glad that we were able to go above and beyond your expectations and we hope your stay is an enjoyable one!
Your recommendation means so much to us and we're so happy to have earned it.
I will share your comments with the team!
Best,
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5/5
GoogleAs someone in the property industry I very rarely feel compelled to write a review for an agent, however in this particular instance I was so thrilled at my experience and interaction with Victoria and the team at Gibbs Gillespie that I wanted to take time out of my day to share and pass on how I felt.
I can honestly state that I will be using them in the future and highly recommending them to my contacts. Just to put some context to this review, they went above and beyond any agent I have ever dealt with to ensure the stress was low and that the best interests of their clients was upheld to the highest level.
Thank you so much Victoria.
Neil Β· 1 March 2023
Agent replied Β· 29 July 2023
Hi Neil, thank you for taking the time to leave a review for Victoria!! As an office we are happy we could meet your expectations and as an individual Victoria will be delighted to know that you have appreciated her efforts!!
Your recommendation means so much to us and we're so happy to have earned it. Thank you again and we genuinely wish you all the very best going forward.
We are always here should you need us.
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1/5
GoogleShockingly poor agent to use if you are a landlord. Multiple people manage different aspects of the property. There is no internal communication. The staff don't read inspection reports nor inform the landlord of issues. They have no clue of services that I pay for (eg Homecare) and then try to flog exorbitantly expensive services of their partners. They are an absolute disgrace of a company and will be dumping them the moment my tenant leaves.
Jatin Β· 29 June 2023
Agent replied Β· 29 July 2023
Dear Jatin T,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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5/5
GoogleWe had an outstanding experience with Gibbs Gillespie in finding our new rental home. Joe Fermoy, our letting consultant, was a wonderful gentleman who assisted with great professionalism in completing our processes as swiftly as possible.
I always recommend Joe Fermoy and Gibbs Gillespie for their expertise in finding your dream home.
Thank you
Dr Deepu
DK Β· 4 August 2024
Agent replied Β· 25 August 2024
Hi Deepu, thank you for taking the time to leave a review for us and we are delighted to hear your kind words of Joe!
We're happy we could meet your expectations! Thank you, and have a fantastic day!
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5/5
GoogleMonil was of great help in arranging property for viewing in a short notice.
Have had the pleasure to meet Damil Dave for our property viewing. We found him to be very knowledgeable, friendly and professional, which gives us great confidence in working with Gibbs Gillespie.
Rahul Β· 23 December 2024
Agent replied Β· 19 June 2024
Dear Rahul Sharma,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleDamil is a very hardworking and dedicated professional individual, with tremendous passion to serve his clientele. We were pleased to view a house with him. As he shown us around and was able to answer most of thd questions put too him. Thanks mate much appreciated foe your hard work and dedication.
Richard Β· 23 September 2024
Agent replied Β· 23 October 2024
Hi Richard, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
All the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.