Trusted Agent profile · Peterborough
★★★★★
417 reviews across 1 platform
7-9 Cowgate, Peterborough, PE1 1LR
William H Brown's office in Peterborough, at 7-9 Cowgate, is rated 4.3 out of 5 across 417 reviews on 1 platform, including 417 Google reviews rated 4.3.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleMy sister Dani and I dealt with Robin last week and it was an absolute pleasure. He made us feel very at ease, was very professional and extremely knowledgeable. Robin answered all our question regarding both sale and lettings and we will certainly recommend him and the Agency.
5/5
GoogleIt was mine and my partners first time viewing houses and going through the application process so we had loads of questions and Shani at William H Brown was always willing to answer all our questions and giving us clarity as well as reassuring us.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from anyone I spoke to in branch. Fiona was especially helpful in explaining the buying process to us. Also sorted our mortgage and conveyancing out which relived a lot of work on our part. Again if we needed anything explaining the office were really good at doing so.PositiveProfessionalism
5/5
GoogleEarly days as my property has been on the market for just a week. Even so, William H Brown’s team has kept me informed and is ensuring the sales process has picked up speed really quickly - something I particularly need. Great job to date!
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFive stars for William H Brown, all staff were friendly, helpful and very patient. Was helped by all staff, Rockina was super helpful and very knowledgeable, rang me back to give updates on properties which is always good, has great communication skills and very friendly. Very highly recommend them.
5/5
GoogleSammy was very polite , very professional and Very knowledgeable too. Sammy answered all the questions i had and explained in detail. Sammy was dressed very smart in a very nice suit.
1/5
GoogleReally disappointing company to work with. Would put 0 stars if we could. Have never done a bad review in our lives and we are nearly retired. My wife and I have successfully ran two separate businesses for 35 years happily with no complaints. This has been the most stressful times of our lives and so grateful to move away to a fantastic caring company whom we have had another rental home with for over a year. Chalk and cheese, guided us through problems with a really supportive caring attitude. W H Brown/ Sequence offers, bad communication between departments, inconsistent advice, aggressive advice particularly on the telephone from Tamsin Hunt who comes across as arrogant, knows everything but somehow we are left picking up the pieces Took 6 months to receive rental payment to our building society initially with no contact ever from anyone ever to see if we are happy with the service, no feedback and mistake after mistake made, they brush over questions on emails and pick the ones to answer always delayed responses as they are at lunch or on holiday. We have been left in the three years we worked with them thousands in debt. Our last rental tenant has managed to play their system leaving arrears, dilapidation to the value of £2000 and no forwarding address to chase arrears payments. No sorry ever been acknowledged. The most unprofessional company we have ever encountered and we not ever recommend them to anyone. Their prime insentive is money and customer relations is 0 Steer clear!
5/5
GoogleI'm really pleased with the helpful and amazing customer care we have had from Olivia she has helped us making our move into our new rented comidation as easy as possible. She had answered all of our questions and reassured us everything a problem has came up and sorted it out as quickly as she could. She's friendly,polite ,bubbly and has went above and beyond for us. She's a great member of the william h brown team and they are lucky to have a hard working person like her could not thank her enough. Keep up the amazing work Olivia
1/5
GoogleHorrible people colluding to make your life miserable. I dont recommend
Thank you for bringing this to our attention. We pride ourselves on providing exceptional service and will address this immediately. We apologise for any inconvenience and hope to earn back your trust. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe service we received when we were looking to rent a property in Peterborough was flawless and pain-free start to finish. Rob in particular has been fantastic, always going above and beyond to ensure we are happy. Brilliant attitude and manner and would definitely recommend him and William H Brown as a whole
5/5
GoogleBradley was so efficient and helpful in sorting our issue with our boiler! We got the user manual within minutes and got it sorted within the hour of our first call. We only moved in yesterday but are so far, very impressed with the polite and friendly customer service given. Thank you!
1/5
GoogleStay away if you want to live hassle free! Everything will be fine until you face any issue(s). Once you start facing any issue they are simply incompetent to resolve your issue. Stay away!!
Hello, I am sorry you feel this way please email me at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
4/5
GoogleSammy Lindsay was very professional and instilled us with confidence. Unfortunately when I rang at 10am to chase the valuation no one was available to take my call.
5/5
GoogleI recently used these William h brown when moving and it was a casual breeze from start to finish. Highly recommend. Big shout out to Rockina especially who made sure my move went smoothly. Thanks so much. James
5/5
GoogleAbsolutely amazing service regarding a house we put in for and got.. couldn't recommend Stacey at the agents enough she kept us up to date every step of the way and went above and beyond to help us. Thank you so much for everything.
5/5
GoogleHad a really easy experience letting an apartment with William H Brown. Rockina was helpful throughout the process, responding to my questions and giving me updates via WhatsApp and making sure I had all the info I needed. Really appreciate it, thanks again!PositiveResponsiveness, Professionalism
5/5
GoogleFaizan, thank you for all your hard work. Moved me into my house so smoothly.
5/5
GoogleReceived such professionalism and genuine help and advise from the staff going beyond that extra mile especially Robin , what a lovely genuine person could not do enough to help . All the staff are lovely and polite and extremely helpful .Would DEFO recommend .
5/5
GoogleThank you so much for helping us to find our first home together! Had absolutely amazing experience. A special thank you to Rockina who helped us to all the way through and kept us updated with all the information!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleKarl F. was superb and a massive help throughout my process, he was always on hand to provide assistance, advice and support to ensure I was getting the best rate possible in the current market. Thank you
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleFriendly and responsive, they helped us move in during uncertain times and I’m very glad they have been able to help us move despite the third lockdown. Social distancing was maintained and the staff were helpful and professional. Thank you Stacey.
5/5
GoogleRockina has been prompt to deal with. She is very friendly and professional. She found us tenants for our rental property within days of us completing! Thank you Rockina, Denise and JohnPositiveResponsiveness, Professionalism, Value
1/5
GoogleI recently got a property through W H Brown and my first viewing was not done by an estate agent but by the current homeowner whilst there toddler was running around and there was also another two families present at the time of my viewing wanting to see the property as well. As this was during COVID-19 my partner and I didn't feel comfortable viewing the property at this time so we left. The viewing was moved which I agreed with an estate agent, then arrive at the property only find no estate agent in sight, finally get through to the office to be told they had moved the time back an hour and half and had no informed myself or my partner. Finally see the property later on that day and decide to go for it. After we get accepted and payment has been taken, the estate agent stops responding to my emails with questions regarding to the property and extra damage found at the property. This was mine and my partners first property together and we both feel extremely let down.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleThank you Rockina and Robin for the excellent service you provided during my recent move. You went above and beyond your required duties and your service is very much appreciated. All the best!
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