William H Brown reviews

★★★★★ 5/5

Google

I recently worked with Shamus when I was looking to sell my property, and I genuinely cannot fault him. From the very start, he was professional, knowledgeable, and incredibly helpful throughout the entire process. Due to some unique personal circumstances, I had to pull out of the sale myself, something completely outside of Shamus's control. He handled everything on his end perfectly, and none of this reflects anything other than exceptional service. If you're looking for an estate agent who goes above and beyond, communicates clearly, and makes what can be a stressful process feel straightforward, I would highly recommend Shamus. I'll definitely be coming back to him when the time is right.

Madasser · 2 April 2026

★★★★★ 5/5

Google

Muhammad Shamus was absolutely amazing. He was incredibly honest and an excellent salesman throughout the process. In the end, I decided not to go with William H Brown, but if Muhammad Shamus had his own company, I definitely would have trusted him to sell my home. I was very impressed by the quality of his customer service.

S · 26 March 2026

★★★★★ 5/5

Google

What an excellent experience, from the moment Beth answered the phone. Full of knowledge about the properties I was interested in. Amira was great at helping me with my mortgage options. What a great team of people. Many thanks Beth, Emma, Amira and Shamus! Highly recommend William H Brown

Rebecca · 2 April 2026

★★★★★ 5/5

Google

Shamus was fantastic from start to finish! He really knows the area and made the whole property valuation process so easy to understand. What I appreciated most was how clearly he explained everything, no stress, just honest and helpful advice. His local knowledge and professionalism gave me complete confidence in the valuation. I’d happily recommend Shamus to anyone looking for someone trustworthy, knowledgeable, and easy to work with.

Ervis · 18 October 2025

★★★★★ 1/5

Google

Sharp practice is the best that I can say of this outfit. Travelled 75 miles to view an inexpensive flat that was showed me by a very pleasant chap who suggested that I speak to the office about any questions I may have. The experience went downhill from here on. The Lady I spoke with explained that an offer had been previously accepted on the property but if I was prepared to make a better offer then I could be the one to buy it. Really ? I asked how much the Service Charges and the Ground Rent were but she was unable to tell me. This raises serious concerns on my part. Are they trying to tell me that some poor fool has agreed a purchase not knowing what the Charges are and that his "accepted " offer (if indeed there ever was an offer) was in fact worthless? If this is true then why are they offering the place to me knowing that it is already sold ? This is classic Gazumping which you would think was outlawed years ago yet clearly not where these people are involved. Truly devious behaviour on their part which leaves me wanting to run a mile once my anger has subsided. I can never believe a word they say again but I eagerly await their response to this review. Shake hands with this bunch and you'll need to count your fingers afterwards.

Jamie · 29 May 2025

★★★★★ 5/5

Google

My previous experiences with letting agencies have often been challenging, but this was truly exceptional. For the first time, I was able to secure a rental property in less than three hours, from the initial viewing to the final confirmation call. Naomi, the agent, demonstrated impressive knowledge, professionalism, and a clear understanding of the process. Despite being young, she handled everything with confidence and efficiency. I felt welcomed, supported, and well-informed throughout. Thank you for such an outstanding service.

Evija · 2 April 2026

★★★★★ 5/5

Google

I would highly recommend the lettings team in Peterborough, especially Danny. As a first-time landlord, I felt completely reassured from the very beginning. The entire process was seamless and stress free. …

Louise · 16 March 2026

★★★★★ 5/5

Google

Rebecca Green has been absolutely amazing! She helped us from the start to the finish in moving into our new home. My husband and I are very grateful to her as she answered all of our queries and made sure we understood everything. We can’t think Rebecca enough, she’s been amazing throughout this whole process of moving into our new home! I would 100% recommend Rebecca and William H Brown to anyone looking for a home.

Saedhia · 19 August 2024

★★★★★ 5/5

Google

Faizan was incredibly helpful throughout all process for our new rental property. He guided us clearly, kept everything moving smoothly, and showed genuine interest in getting us settled in as quickly as possible. Highly recommended!

Liene · 11 December 2025

★★★★★ 1/5

Google

Hate writing bad reviews but as a Landlord of just one property, the service we received was really poor, despite us trying to stay with them 3 years. Overpriced feels and VERY POOR communication...would take fees without approval, not explain why they were taking them and when we contacted them, would promise to call back and never would. Repeatedly had to waste time and needless effort trying to get them to reply to queries or rectify their errors. The various staff across all sites we would be pinged to, took no accountability and always tried to make us feel we were to blame, despite the fact we were paying THEM for a service. Just poor all round. Had we known how easy and more cost affective OpenRent was, would have used them sooner - our advice would be to not waste your money and use another service like we are doing now - will save you money and stress.

Karen · 11 December 2025

★★★★★ 5/5

Google

I had a really positive experience with WH Brown with my house purchase. I highly recommend this firm to others when looking for a property. A special thank you to Shamus, Farhan and Beth who all looked after me and made the process hassle-free from start to finish

Awais · 18 April 2025

★★★★★ 5/5

Google

Jacob was brilliant today in giving us a second viewing. Very patient. The staff are great.

Susan · 16 February 2026

★★★★★ 5/5

Google

My whole experience has been nothing but amazing. Fazian was very professional, answering all my questions thoroughly. I would certainly recommend William H Brown.

Shelly · 25 November 2025

★★★★★ 5/5

Google

Rebecca has been an absolute star with us in this exciting process. She showed us multiple apartments and really got us so excited to start the process of moving in! She stayed late for us to make sure we know all the information and showed us all the flats we wanted to see. What a superstar!!!

Patrycja · 9 November 2024

★★★★★ 5/5

Google

Excellent service, great team!!! Emma was extremely helpful.

Natalie · 16 March 2026

★★★★★ 5/5

Google

excellent service as always. Thank you Emma!

Zainab · 16 March 2026

★★★★★ 1/5

Google

I had a retirement property. Had an offer in April 2025 which I accepted. I then looked for a shared ownership property to buy. Found one which was perfect in location and size. Allocated solicitors paid for a management pack. On July 11th I was informed by my house purchaser who has been chasing for proof of funds that my purchaser did not have a mortgage in place, which was news to me. I called william h brown straight away and was promised a call back. This never happened. I have now lost my house and 3 months with my property being SSTC

Tanya · 19 July 2025

★★★★★ 5/5

Google

Faizan was excellent it was overwhelming but he did everything he could to get me moved in so smoothly and quickly

Girts · 21 October 2025

★★★★★ 5/5

Google

What an experience!! Rebecca was just amazing, so accommodating and didnt hesitate to show us everything she could offer us!! She helped us get so excited for our new chapter in our life, something that’s extremely important for us in an agent. Couldn’t recommend her more!! :)

Alba · 9 November 2024

★★★★★ 5/5

Google

Fantastic experience with William h Brown Peterborough branch regarding my new rents. Naomi is absolutely amazing! She helped me from the start of the process to the finish in moving into the new home. She is very helpful and supportive and has been amazing throughout this whole process of moving into our new home! I would 100% recommend NAOMI and william h brown to anyone looking for an accomodation.

Win · 17 March 2025

★★★★★ 5/5

Google

I had a problem today which was quite in depth. Shani on the Lettings Team went above and beyond to find a solution to the problem, the whole time remaining professional and assuring me it would be dealt with and kept me updated with the progress. Shani is an absolute credit to your team and has given excellent customer service today. Thank you Sharni

Natalie · 18 November 2023

★★★★★ 5/5

Google

Jacob was very helpful and knowledgeable, would recommend using again

Samantha · 25 November 2025

★★★★★ 1/5

Google

Really poor customers service. Fiona is extremely rude, unhelpful and unprofessional. We did fall in love with the house and unfortunately we did have to go through WHbrown and that was unbelievably frustrating. It seems like they Dont want to sell it to us. To all vendors, please choose agent carefully! Would safe you a lot of trouble and money. Avoid this agent!

IPhone · 19 September 2023

★★★★★ 1/5

Google

Don't even deserve the 1 star!!! Let me a property at 37 weeks pregnant. House was covered in mould. Windows fill with water. Taken over a year to get someone out to fix it. I reported the lack of repairs to citizens advice and was served a section 21 48hours later!! Second time I've wrote this after the first was removed! Looks like I'll leave it on teust politics where you can't delete it!! Avoid these at all costs!!! Black mould No electrics Flats covered in damp. The electrics buzz. They put car filler in a bath that was supoosed to be replaced when I moved in. Stop removing my review honesty is the best policy right!!!

Emma · 16 June 2021