Trusted Agent profile · Peterborough
★★★★★
417 reviews across 1 platform
7-9 Cowgate, Peterborough, PE1 1LR
William H Brown's office in Peterborough, at 7-9 Cowgate, is rated 4.3 out of 5 across 417 reviews on 1 platform, including 417 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Peterborough.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleI am very happy with the service. The tenants were found super fast to my property. Excellent customer service, great communication. I would highly recommend this Estate Agency to choose. Its a 5 Stars!!!!! Especially agent Liveta was fantastic, really helpful! I am so grateful for her help. Many thanks!
5/5
GoogleNaomi is very patience 👍 …
Anastasia Asiedu thank you for your 5* review.
5/5
GoogleOlivia was amazing! She had made the process so much easier than we thought it would be! She has done an amazing job and has answered all of our questions. She was lovely which just made us want the home even more. Thank you Olivia for the positive experience.
1/5
GoogleEdited: Never been treated with such a lack of human decency. Absolutely do not recommend. My flat flooded (no-ones fault), and I ended up homeless for a week because they refused to assist in any way. They arent obliged to (check your contracts folks!) but the complete and utter lack of sympathy or kind nature of any sort just astounded me. In my opinion, if you pay rent every month, you're paying to have a roof over your head.. so if that roof disappears.. they should help you get a new one. Not completely dismiss you because its not their legal responsibility. Contract got terminated and they agreed to refund me the pre-paid rent.... 11 months later and I'm still chasing them for it. Absolute disgrace of a company.
Hello, thank you for taking the time to provide feedback for our team. These reviews are essential for us to further improve our customer service and to ensure we provide the best possible work for every customer. We are very pleased you found a member of our team to be pleasant and if there are any other services you require from our team then we will be more than happy to help. I will pass on your concerns for the branch manager to review.
5/5
GoogleMy agent Naomi has helped me with finding place to rent and describe all the process. She has helped me to arrange at every stage of the process. I really appreciate the good level of customer support providing by William H Brown to its customers. They are very friendly staff.
Many thanks Mohit Trivedi for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were visited by Sammy Linsey of William H Brown and we were very impressed with his knowledge of the company and his professional manner. He made us quite at ease and was very informative regarding the questions asked by us. We were happy with the fees and the service that they offered. We would thoroughly recommend them.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleStacey was a pleasure to deal with throughout the lettings process. She was always helpful, extremely polite and professional and kept me informed at every stage. Would highly recommend her.
Hi, thank you so much for taking the time to provide our team with a 5-star review. We are so happy to hear Stacey and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleIn the space of a few days, I have gone from viewing to renting. Naomi has made the process simple and stress free. Thanks
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleRyan was fantastic. Really friendly, very professional and was able to answer all of my questions about the property. After I found that the property wasn't the right fit for me, Ryan helped my by providing lots of better suiting alternatives to help me find my forever home. Thanks to Ryan and the Team!PositiveResponsiveness, Professionalism
5/5
GoogleWhat an amazing Estate Agent They have sold two properties for me now Very professional and was kept up to date all the Way and the bonus was I got the full asking price on both properties Great team led by Tracy.
Thank you for taking the time to leave us this great 5* review David. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould highly recommend, great service and staff!
Thank you for recommending us! Our team is dedicated to providing excellent service and we truly appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOlivia has been brilliant. I found a property to rent on right move and within 48 hours I had a call from her self arranging a viewing for the property. Always keeping me updated on any situations and is really lovely to talk to.
5/5
GoogleRenting for a long time, always supportive, recently had a front door issues, Charlotte who is looking after our property, been very prompt and supportive, send a contractor very quickly and issue been resolved. Very good service
5/5
GoogleWe had the best experience when applying for a property through WH Brown. Rockina was extremely helpful and the process was smooth and quick. We are so happy with how it went and are counting down the days until move in day all thanks to Rockina. Highly recommend her if you’re looking for a new property 😀PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service, would thoroughly recommend!
Thank you so much for your kind words! We are delighted to hear that you had an excellent experience with our service. It means the world to us to have your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery impressed with the level of service at William H Brown. The variety of properties shown to me was remarkable with regular updates given on the latest properties available. I would recommend William H Brown to anybody searching for a new property whether looking to buy or rent. Tasmin and the team were amazing and reassuring throughout what is normally a very stressful time in moving home.
5/5
GoogleGreat agency. When I was on the look out to rent a property, the agent, Mr Brisley was kind enough to actually drive me around personally between the properties offering advice, etc. Once we settled on the property of my choosing, the office agents acted professionally, qickly and efficiently, also keeping me constantly updated on the progress of the on-goings such as paperwork, etc.
5/5
GoogleI have been very impressed with the service and with Danielle who has been my property manager over the last few months. The service has been very efficient and I am always met with a friendly voice at the end of the phone
5/5
GoogleWe used Lucy Owen as our mortgage advisor who is based at the Cowgate branch and she provided outstanding service to us. Her knowledge of products was great and there was no pressure or selling tactics used. We will 100% use her again in the future without hesitation. Thank you Lucy.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRecently looked to rent a property in peterborough and was helped by Rockina. Super friendly and went out of her way to arrange viewing times that suited my heavy work schedule. Found properties that matched our price range and we were the first to be offered it which was great! 10/10 would recommend requesting her!
5/5
GoogleSammy came round and looked at a property I am remortgaging and talked me through the process as well as expectations, Sammy was extremely pleasant, professional, knowledgeable and has given me great confidence in William H brown's service.
2/5
GoogleProfessional valuation service provided by Sammy. Thank you Edit - valuation great but after this service very poor. No updates despite promise of regular marketing updates. Info only shared after I called and requested it. Would not recommend
5/5
GoogleOlivia was amazing in helping with all our questions we had. She was always tentative to everything we proposed and made us feel at ease when looking at a property. Olivia made the process easy and stress free.
5/5
GoogleWilliam H Brown did an amazing job around buying my first home. Everything went so smoothly. I received top service from everybody. Massive thank you to Karl who managed organise most of the things I had to do.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Peterborough.
