William H Brown Peterborough reviews

★★★★★ 1/5

Google

I have just purchased a property and been so disappointed with the service from WHB. It took six months to complete, despite being chain-free and at no point did I feel there was any sense of urgency or desire to speed things up / help the process move along. I sent multiple emails along the way, feeling like I was desperately trying to move things forward. There was over a month’s extra delay due to a heating check I stipulated I wanted to be carried out when making my offer, and despite mentioning it many times over the six months, WHB only arranged this with the seller as we were ready to exchange, causing a further month delay. The property didn’t complete on completion date due to paperwork missing from the seller, and when it did complete, I was handed keys with not even a ‘congratulations’ or ‘hope you’ve been happy with everything’ etc. I left the office genuinely shocked that it’s seen as nothing to them. Kirsty was away when it finally completed and I’ve heard nothing over a week later, and just had to chase for information the sellers left for me which hasn’t been forwarded on. This is the smallest, only chain-free property I have purchased and it was the most lengthy and stressful process of them all.

Helen · 16 June 2022

★★★★★ 5/5

Google

Having used WHB as my property management company for many years now and having recently taken on another property for management I have felt compelled to leave a review. I have had many different members of staff with WHB assist over the years but have found Rockina Wright, Lettings Negotiator and Julie Craig, Lettings Administrator in particular to have been persistently supportive and more than helpful with assistance in all situations. Their friendly approach coupled with very speedy responses and actioning of email enquiries have proved time and time again to be of absolute top quality customer service that you would hope for. Never have I felt unable to make contact either via phone or email and receive instant advice and guidance. Robin Brisley is also another great member of staff who has assisted brilliantly over the years too. All this has helped massively to support me and aid in decisions which in turn has allowed me to be able to get the best out of Letting and provide a clean, safe and happy environment for all my Tenants. I am very proud of my journey to become a double Landlord and being so new to it all 6 years ago with no prior knowledge or experience it has been aided so seamlessly along the way with the fantastic help and support of all staff of WHB at all times. However, the help and support most notably over this time provided by the very experienced Julie and Rockina have developed me to a point of great experience in the world of letting. I am very grateful and impressed with the service and therefore have no hesitation in highly recommending WHB and both Julie and Rockina for all their great work they do! Thank you very much!

Andrew · 16 June 2022

★★★★★ 4/5

Google

I found them to be a great letting agency all the way through the application We usually dealt with Olivia one of the property managers, who I always found to be helpful, informative and responsive to any emails and phone calls. While we complete our tenancy application during any concerns we had were dealt with very quickly allowing quick and clear communication links with the landlord. Thanks again 😁

Adeyemo · 16 June 2023

★★★★★ 5/5

Google

From start to finish was hassle free! Would definitely recommend and would use again.

Frank · 16 March 2026

★★★★★ 5/5

Google

Naomi is an exceptional representative of your organization. She is caring, wonderful and cares about how to help clients. She deserves an accolade.

Philip · 16 April 2024

★★★★★ 5/5

Google

Highly recommended as it was a straightforward and stress free process from viewing the property to rent and completing all the required paperwork online to be able to move in. Thank you also to Naomi who took me through each step of the process to move into the property in an easy to understand and straightforward manner.

Mike · 1 December 2024

★★★★★ 5/5

Google

I met one of William H Brown staffs name Daniel who always gave me positive response all the time, he worked with passion he always keep time, I find it difficult to solve any issues with other staffs but if I will be able get in touch with Daniel the solution will come out, he is straight forward and honest , he always call back and give feedback I think he's one of the best among all

Israel · 18 November 2023

★★★★★ 1/5

Google

Thoroughly disappointed with the service by William H Brown and in particular, Sammy. I put an offer for a property and the offer was accepted. The property has been sold to someone else, which is fine. However I was not informed of this at any time and when I mentioned this to Sammy that William H Brown could have at least let me know, he responded by saying 'with all due respect, our responsibility is with the seller and we don't have to let the buyer know'. I think Sammy needs to learn a bit of common courtesy. If this is the attitude of your assistant manager, I don't know what the situation would be across the team.

Adil · 20 August 2023

★★★★★ 5/5

Google

Excellent experience in the branch with Beth, would highly recommend

Sofia · 16 March 2026

★★★★★ 5/5

Google

Have rented my property in Walton with William H Brown for over 10 years now and all of the time I have dealt with professional and polite staff. I have always been impressed with how quick they have worked to make sure my property was not standing empty and their robust vetting has given me good tenants. Rockina has been my most recent contact and her and the team were great once again in getting my re-let completed.PositiveResponsiveness, Quality, Professionalism

Giuseppe · 24 August 2021

★★★★★ 5/5

Google

I had a great experience with William H Brown,very quick and easy process.Stacey it’s a hard worker ,she was very efficient ,polite and keep me up to date and informed every step of the way .I get my house let in 2 weeks.I would definately recommend them.Thank you Stacey!!!PositiveProfessionalism

Dorina · 16 June 2021

★★★★★ 5/5

Google

We had Sammy providing a valuation for our mother's property. He was incredibly professional throughout and gave us a number of options on how to proceed. Sammy was very knowledgeable and had supporting details to enable us to choose the best option for ourselves. I would unreservedly recommend using Sammy and William H Brown, they have a number of options to suit all situations.

Mark · 16 June 2023

★★★★★ 5/5

Google

Danny & Olivia were both very welcoming and friendly, which as first time renters was very disarming and put us at our ease. Danny was especially knowledgeable about the property and Olivia was full of helpful tips about use of space. We have previously found looking for somewhere to rent very frustrating but this was a very much more positive - thank you both

Selvin · 16 June 2023

★★★★★ 5/5

Google

Our experience has been fantastic. We used their services when looking to rent a property. They were extrememly helpful with and our application went through very quickly. We dwere helped by Rockina who was superb! She was super friendly and happy to answer all our many questions as first time renters. Everything was explained to us via email and they are really quick to answer the phone - no holding and clicking through options, they answer straight away. 10/10 would recommend!

Katie · 16 June 2021

★★★★★ 5/5

Google

Had a viewing with Robin and was very happy with everything. He was very friendly, personable and made us feel very comfortable, especially with covid precautions. The flat was beautiful and Robin allowed us to walk around in our own time and signed us up straight away once we'd made our decision. We then dealt with Rockina who has been absolutely lovely through the lettings process. I felt like we were bugging her every day but she really put us at ease and has been there every time we have contacted her to help with our questions. The whole process has been very friendly and personable throughout. Very happy with everything!PositiveProfessionalism

Chloe · 16 June 2021

★★★★★ 5/5

Google

After a viewing fell through, Danny took me to see a different property which he felt would suit my needs on the same day. He was right and the following day, I put in an offer which I was notified had been accepted a few hours later. The process was smooth and efficient, and Danny was excellent! I would highly recommend for lettings.

Sarah · 16 June 2023

★★★★★ 5/5

Google

Thanks for all your help! Would definitely recommend

Millie · 16 March 2026

★★★★★ 5/5

Google

Naomi from the Peterborough, Cowgate is such a pleasant, consistent person to work with. Keep up the good work!!

Aud · 17 March 2024

★★★★★ 5/5

Google

Naomi was amazing with the rental process start to finish. Made the process stress free and was very efficient.

B · 17 March 2024

★★★★★ 5/5

Google

Had Shamus round to value a property last week, his knowledge of the areas was fantastic and I was very happy with the valuation.

Mo · 18 October 2025

★★★★★ 5/5

Google

Faizan your excellent thank you for making my life easier, as a very stressed landlord. Appreciate your hard work.

Steven · 25 November 2025

★★★★★ 5/5

Google

Great estate agents. Sold property in record time and we received excellent service from the whole team. Thank you

Jamie · 25 November 2025

★★★★★ 5/5

Google

Really helpful! And fantastic customer service!

Tyla · 16 March 2026

★★★★★ 1/5

Google

Terrible agency. Extremely rude people. Stay away. I though I had a booking at one of their locations, just a normal person looking for a property. They made the most ridiculous dramatic thing about me ringing someone else doorbell and kindly asking if it was the place for the viewing. I was a potential customer and now they ruined their image for me completely. This is not how you build a business.

Lucas · 19 October 2023