Trusted Agent profile · Peterborough
★★★★★
320 reviews across 3 platforms
4 Cowgate, Peterborough, PE1 1NA
Century 21's office in Peterborough, at 4 Cowgate, is rated 4.0 out of 5 across 320 reviews on three platforms, including 258 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
258
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
61
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Century 21 hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Peterborough.
The Trusted Agent 2026 results for Century 21, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleGreat Estate agents, professional, knowledgeable and understanding. Curtis, Ben and there team do a great job for us.
Thanks for leaving us a review Shama. Your feedback is much appreciated. All the best! :) Ben Symonds Century 21 Peterborough
5/5
GoogleThe team & Perry Katesmark in particular went more than the extra mile for us with our house sale. They were knowledgeable professional & communicative throughout. They clearly care about what they do & it shows. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the review Andy. It's been a pleasure! Kind Regards, Ben Symonds Century 21 Peterborough
1/5
TrustpilotLeft awaiting an answer
Wanted to view a property they had for rent, we have a pet and just wanted to know if the owners would allow. Never got an answer, just ignored - RUDE. This then makes you wonder if you did rent from them and needed assistance how quickly they'd react. Even if a call to us had said we cannot get an answer to your question from the owners at least that would of been better than being ignored. Based on this I'd say avoid - Peterborough branch.
5/5
GoogleWe received best service with Century 21 at Peterborough, Ben Symonds did great Job with finding tenant. We got replied on all our queries straight away. We got higher rental income for our property and comparatively low fees. I strongly recommends Century 21.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for leaving us a 5 star review Heena!! I'm pleased to see that you were happy with our service when finding a tenant for your rental property. All the best, Ben - C21
5/5
GoogleWhat a brilliant service, Century 21 Peterborough led by Ben handled the sale of my Fathers house with a professionalism seldom seen in todays market. They guided us through a tricky sale with great advice and expertise and we always felt they had our best interests at heart. Would highly recommend
Thanks for the kind words Seelan. It was a pleasure working with you and your family over the past few months and we wish your Father all the best with his big move! Ben - C21
5/5
GoogleCentury 21 and Ben in particular were excellent throughout our selling process. They were very good at notifying us of impending viewings and managing the potential buyers afterwards. We particularly liked that they were not too pushy as some of the larger national/regional chains have a tendency to be. Strongly recommended!
Thanks Alex. I'm glad we were able to help you move successfully into your new home! Ben - C21
1/5
TrustpilotReading brunch! No quality, just excuses!
Reading brunch! So agent assume that previous tenants did not know how to use central heating (well as he), so is fair to not maintenance it (just switch it on) and be sure that property is in right condition for tenants and landlord. As he said I’m not engineer. He inform us that everything is fine it’s just tenants can’t set it. People who live in that flat before was an older couple with poor English so they betrayed their trust. Now we 3th months during winter without help from them carrying the radiator from room to room. Unprofessional low quality sad stain on company opinion. In contract you got duty to maintenance the garden and take responsibility for all equipment which they do not check.I’ll believe it’s a scam.
5/5
GoogleVery professional from start to finish kept us informed with everything thank u Ben and lucy
Afternoon Leigh, Thanks for the 5-star review. Much appreciated. Wish you all the best with your new home! :) Ben Symonds Century 21 Peterborough
5/5
GoogleI spoke with Daniela at Century 21 and she was so helpful! I am not local to the area and she really took her time to show me different options she is really knowledgeable. Lovely girl, would 100% recommend!
Good Afternoon Maisie, Thank you for your great review. I'm very pleased to hear the positive feedback!! All the best with your property search. Ben Symonds Branch Manager Century 21 Peterborough
1/5
TrustpilotBedford Branch Absolutely Useless
Absolutely useless. Bedford branch under new manager but remain completely void of organisational skills, fail to respond to phone calls, or emails. Still sending quite threatening sms demands for rent payments, despite the fact property was vacated and appropriate notice given at the end of tenancy. Have tried repeatedly to get them to stop but they ignore all efforts. They just don't give a damn. Do NOT use these agents. Read the reviews, they are almost universally slated!
1/5
Trustpilothouse was left absolutely spotless and…
house was left absolutely spotless and in perfect condition I have a video as proof because I know what these company's are like, but yet this poor excuse of a letting agent have provided for keeping my disposit is disgusting I would not recommend using century 21 as they up the rent when your tenancy is up and pointing out pathetic things to keep your deposit, my mother is a landlord with multiple propertys and would be more than happy if she received her property back in the way i left century 21s property they give poor excuses like the smoke alarm battery is dead and a missing light bulb and dust on radiator cap and just general wear a tear which they higher a trade man from a third party company instead of letting have access to the property to fit a new battery and replace a light bulb and wipe dust of radiator cap avoid at all costs
5/5
GoogleHaving moved several times within the city over many years I had despaired of ever finding a good Estate Agent. It was with trepidation we recently put our house on the market and what a pleasant surprise to find a hard working, reliable, easy to get hold of and above all a honest Estate Agent. Ben you have been an absolute diamond as have your support team and I would thoroughly recommend you to anybody who asks. Many thanks. Adrian and Louise Woolley
5/5
TrustpilotCentury 21 Hinckley
We’re delighted to present to you Century 21 Hinckley. The team are proud to represent Century 21 in the Hinckley & the Bosworth Borough area, offering professional, property related advice. We are dedicated to continually providing buyers and sellers of homes with the highest quality service as we fully understand that the buying and selling or properties will be one of the most vital purchases you will make in your life.
5/5
GoogleThank you both Ben and Matt with their effective and efficient work. Only took 16 days to rent out my property from our first meet. All process are user friendly and relax! High recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the review Winnie. Pleased it all went smoothly and you're happy with your new tenants! :) Ben Symonds Manager Century 21 Peterborough
5/5
GoogleI have recently given some of my properties to Century 21 to let and manage. The service has been great, very responsive, proactive and helpful. I would highly recommend them to other landlords and investors. Many thanks!
Hi Natasha, Thanks for the great review. Pleased to hear you've been happy with our service so far...Look forward to working on more properties together in the future!! All the best, Ben Symonds Century 21 Peterborough
1/5
GoogleThis is not a fake profile and I have all right to disclose my identity, just thought I’d leave a honest review.
Dear ANONYMOUS REVIEWER, Based on your name, lack of information and 'fake' Google profile, that you are linked to the 4 false reviews we received at the weekend. Again, I am unsure as to why this is happening and your review has been reported to Google as it's not genuine. In my previous response, I invited you to contact me via email or telephone to discuss, but have not had any contact from you. This is really unnecessary and we have reported all reviews to Google, as they are coming from 'fake' profiles. I hope that they'll soon be removed and Google can notice the fake profiles that are being created in order to leave these reviews. Ben Symonds Century 21 Peterborough
5/5
GoogleFantastic service again from Matt and Ben at C21 Peterborough. Really helpful, professional and they make things easy for you as a client. Would highly recommend them to anyone looking for highly competent managing agent or if you are buying/selling.PositiveResponsiveness, Quality, Professionalism, Value
Hi Dal, Thanks for the great review. Happy to help as always! Ben - C21
5/5
GoogleMoved into our property a month ago and dealt with an agent called Matthew Askew he was very professional and easy to talk to. Showed us around and they got us sorted out to move in the next week, would recommend to anyone.
Hi Adam, Thanks for your review. Pleased to hear that you were happy with Matt's service during this move. Enjoy your new home! Ben Symonds Century 21 Peterborough
5/5
GoogleWe recently purchased a property from Century 21. We couldn't fault the professionalism throughout the whole process, Ben and Perry are so hardworking and always got back to you. There work ethic is excellent and happy to help and support , Great team
Hi Katie, Thanks for the review...Onto the next one!! Ben - C21
2/5
TrustpilotAmateurs
My partner emailed regarding a property to let, they said they would contact her, they didn't. She rang them a few days later, still no contact from them. I emailed them and got a response within the hour. Working 12 hours, 5 days a week Its hard to view a property on an estate agents 9-5, the first person i dealt with weren't willing to accommodate this saying that 5pm is the last time they can really do and they don't work weekends. Booked for 5pm on a weekday. got the time off work to only get a call 15 minutes before saying that no one would be available as the viewing wasn't booked in properly. Re-arranged for a Saturday at 11am (even though they don't work). it got re-arraned again for the afternoon and the agent was still late. I understand that you might not make commission on a letting. but we definitely won't be going to Century21 for buying. amateur
5/5
GoogleThis is a trustworthy agency to go with. Effective and honest service. Thank you
Dear Teresa, Thank you for the review. We appreciate your kinds words and I'm pleased to hear you were happy with the service our team provided. Ben Symonds
1/5
TrustpilotFiona 07488715525 rogue landlord…
Fiona 07488715525 rogue landlord in Bedford Century 21 I have contacted as a professional on behalf of a tenant, initially answered my call and then refused to answer any calls or messages, has been reported to the police for harassment and discrimination, withholding access to the gas and electric meter for tenants. Extremely corrupt.
1/5
GoogleUse these incompetants at your own risk .I had a real bad experience with them...they cost me time and money .
Morning 'New App' As you have not provided me with a name, property address or genuine 'Google' profile, I am unable to verify this review and deem if it's even a real one? Which I don't believe it is. I have no idea as to which property this could relate to, so if you could provide me with some additional information, I will happily look into this further, should this actually be a genuine review. If it's been left in error, please proceed to removing immediately. Should you wish to discuss further, please email me on - bensymonds@century21uk.com Kind Regards, Ben Symonds Century 21 Peterborough
5/5
GoogleWithout a doubt, Century 21 is brilliant. I have been their tenant now for 2years and counting and they have been extremely professional, prompt in rendering service and fixing issues. Thanks for been different and standing out from the crowd.PositiveResponsiveness, Quality, Professionalism
Thanks for your kind words Kamal. We are pleased to hear that you're satisfied with your rental accommodation through us! Take care, Ben Symonds Branch Manager Century 21 Peterborough
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Century 21, Peterborough won Trusted Agent.
Tell us what you need and we'll put you in touch. Century 21 hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Peterborough.
