Trusted Agent profile · Peterborough
★★★★★
316 reviews across 3 platforms
4 Cowgate, Peterborough, PE1 1NA
Century 21's office in Peterborough, at 4 Cowgate, is rated 4.0 out of 5 across 316 reviews on three platforms, including 254 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
254
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
61
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Century 21, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleI had very professional and prompt response from agent Matthew.. Our viewing was on time and everything has been handled the way I would expect.. Thank you MatthewPositiveResponsiveness, Professionalism
Hi Peter, Thanks for your kind words. Enjoy your new home!! Ben - C21
1/5
TrustpilotDon’t use this company
Don’t use this company. Their dishonesty with invoicing when challenged resulted in an unprofessional response from a very rude woman.
Good morning, I am sorry to hear this has happened. All our offices are franchised and we take poor service seriously. Could you please send an email to info@century21uk.com with your details and the office you dealt with in and i can look in to this. Regards, Sam
5/5
GoogleRecently sold my house through Century 21. Lisa done absolutely amazing work!
Thanks for the great review Mindaugas. All the best with your new home! Ben Symonds Century 21 Peterborough
5/5
GoogleHave used C21 for a number of purchases. Their highly skilled team and professional service is second to none. Highly recommend!PositiveResponsiveness, Professionalism
Many thanks for the review Luke. All the best! Ben - C21
5/5
GoogleThey have been managing my property for about 2 years, I am happy with the service. They have always been professional and efficient. I would highly recommend.PositiveValue
Hi Dale, Great to hear from you. Thanks for the 5 star review! All the best, Ben - C21
1/5
TrustpilotAwful and unprofessional
Awful. Arranged a viewing. Called up the day before to check the viewing was still going ahead and was told that it was. I arrived at the property, waited over an hour calling the office. It went straight to answering machine. Next day no apologies - nothing! Completely unprofessional and a waste of time. Avoid at all costs.
5/5
GoogleVery helpful, and great communication throughout; would definitely recommend. Look forward to working with Ben and Daniela for the future.
Hi David, Thank you for the great review. I am pleased to hear that you were happy with our service and the team managed to deliver a move-in so quickly for you! Thanks again for the instruction. Ben Symonds Branch Manager Century 21 Peterborough
1/5
GoogleVery incompetent, gave me an appointment to view a house which has been sold,very poor communication with clientsNegativeQuality, Professionalism
Good Afternoon, I have responded to the previous review from your partner regarding this complaint. Please see my response in the previous message. Kind Regards, Ben Symonds Manager Century 21 Peterborough
5/5
GoogleProfessional throughout. Kept us up to date at all times and always felt like they were going ‘above and beyond’ to keep the process running smoothly. Thanks guys! :)
Thanks Charlotte :) Ben - C21
5/5
GoogleDaniela helped us move into our new home today. Very friendly, professional and great service!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the great review Kurt. I'm pleased to hear that you were satisfied with Daniela's service throughout your move. Enjoy your new home! Ben Symonds Area Manager Century 21 Peterborough
5/5
GoogleThey are very nice staff and very good service 👍 and sort out problem quickly. …
Thank you for the review Sirwan. I'm pleased to hear that you were happy with our service and that we found a new Tenant quickly for your home. All the best, Ben Symonds Century 21 Peterborough
5/5
Googlewe had a difficult conveyancer but with the help from Ben and Rhys it went through eventually, without them it would have gone on and on and on...5 stars!
Thanks Sam, enjoy your new home! Many thanks, Ben Symonds - C21
1/5
TrustpilotTried renting 2 properties from them
Tried renting 2 properties from them. Dont have a clue what they are doing. never ring you back and ignore emails. i even paid a deposit and they cant tell me when i can move in!!! Very poor service and its very annoying that i have to chase them up 3 times a day to get anywhere
1/5
GoogleWaste of time advertised my property without my knowledge Had to report to zoopla to get it removed Rang on many occasions and got no where. Avoid at all costs
Hi Sasha, We take these matters very seriously, unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact Rhys Mayers immediately at peterborough@century21uk.com so that we can resolve this issue immediately Kind regards Century 21 UK
1/5
TrustpilotMaidstone Branch Poor Customer Service
Briefly used Century 21 in Maidstone to try to sell my flat. No feedback on any viewings and no follow up when contacted. Very disappointing overall service. Unfortunately as I was talked into going with them as a multi agent sale it cost me with no return on my money. I wouldn’t consider ever selling with Century 21 again!
5/5
GooglePerry & Ben offered a Personal,informal and professional service with fantastic communication. No sales approach just driven on customer service.Thank youPositiveProfessionalism
Hi Andrew, Thanks for your review. I'm pleased to hear this! Kind Regards, Ben - C21
5/5
GoogleWell done Century 21 for selling my home, not once but twice! Hard working and friendly staff. Would highly recommend!
Hi Andrew, Thanks for the review. All the best with your new home! Ben - C21
5/5
GoogleWe have received excellent service from Century 21, Ben in particular is very professional and knowledgable, when the time comes we will definitely return.
Thanks Chris. We wish you all the best with your new home! Ben - C21
5/5
Googlegreat agency. very fast process. thank you very much to agent Matt for the great service.PositiveResponsiveness, Quality, Professionalism, Value
Hi Leonardo, Thanks for the lovely review. Pleased to hear that you were happy with Matt's service during your move. Ben Symonds Century 21 Peterborough
5/5
GoogleHappy with the service. They will definitely sell your house! Their working methods are different from the traditional British agents but so much more effective.
Thank you for your kind words. We loved hearing your feedback! Many thanks, Ben Symonds - C21
4/5
GoogleJust completed! The agents were prompt and very supportive which makes a huge difference when buying!
Hi Katherine, Thanks for the review. Enjoy your new home! :) Ben Symonds Century 21 Peterborough
4/5
Googlevery professional, and quick to response to tenants needs.PositiveValue
Thanks for the review Ernest. I'm pleased to hear that you were happy with our service and enjoying your new home. Ben Symonds Century 21 Peterborough
1/5
GoogleAVOID AVOID AVOID AT ALL COSTS.NegativeResponsiveness, Professionalism
Good Morning Donna, I've taken the time to search through our CRM System and previous records to find what property this relates to and can't seem to link your details on the system? I have also looked through all recent enquiries, viewings and possible exchanges with my team but no one has any correspondence with you. If this review has been made in error, we would appreciate it removing from our site. If you would like to discuss further or have a genuine complaint, please send it via email to: bensymonds@century21uk.com Kind Regards, Ben Symonds Century 21 Peterborough
4/5
GoogleMost staff are very helpful & friendly ! It makes the business going well!PositiveProfessionalism
Thank you for leaving a review Sue. All the best! Ben - C21
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Century 21, Peterborough won Trusted Agent.
