Trusted Agent profile · Peterborough

Century 21 Peterborough reviews

★★★★★ Great

316 reviews across 3 platforms

4 Cowgate, Peterborough, PE1 1NA

Century 21's office in Peterborough, at 4 Cowgate, is rated 4.0 out of 5 across 316 reviews on three platforms, including 254 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.5 / 5

254

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

61

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Century 21, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Peterborough office, from every platform, shown as written. First names only.

5/5

Google

Ben, Perry and team have been excellent in supporting us from start of the sell to through to the completion. A very professional approach by C21 team.

Jignesh · 13 June 2023

Agent replied · 12 June 2024

Thanks for the review Jignesh. Fantastic purchase and congratulations on completing yesterday! All the best, Ben Symonds Century 21 Peterborough

5/5

Google

Excellent property, wish nobody misses if there are rooms available. Give it a try and you too would feel comfortable and worthy for the pounds you pay. Ben and his team, thanks for providing me the property.

Krish · 13 June 2022

Agent replied · 12 June 2024

Hi Krish, Thank you for the great review. You're most welcome! Enjoy your new home. Ben Symonds Century 21 Peterborough

5/5

Google

Highly recommend Agent Ben and Lisa couldn't have been more helpful during some problematic issues with Solicitors excellent communication they sold my property within 10 days loved the fact that Ben attended every viewing and did the selling very professional please don't hesitate to consider Century 21,

Angela · 13 June 2020

Agent replied · 12 June 2024

Thanks for the kind words Angela. Was a pleasure helping you! Ben - C21

5/5

Google

Been working with Ben and his team since 2015 and they are great, professional, informative glad to have found them. Keep up the good work

Benji · 13 June 2023

Agent replied · 12 June 2024

Thanks for leaving us a review, Paul. Much appreciated from me and the team. Thanks for your continued business and loyalty to Century 21! :) All the best, Ben Symonds Century 21 Peterborough

5/5

Google

An absolutely fantastic service received from all at Century 21, especially Ben Simons , who delivered a very professional , smooth transition in selling 2 properties for us. We would definitely recommend to anyone looking to sell or buy.PositiveResponsiveness, Professionalism

Greg · 13 June 2021

Agent replied · 12 June 2024

Hi Greg, Thanks for the review. It was a pleasure helping you with both properties and what a cracker you've now got!! Hope all is well. Ben - C21

5/5

Google

Fantastic! Lisa was a great help every step of the way and took the pressure off trying to achieve a quick sale. Lisa was professional, proactive and easily contactable throughout the entire process. We can't recommend the service highly enough!

Ben · 13 June 2021

Agent replied · 12 June 2024

Thanks for the great review, Ben! All the best, Ben - C21

1/5

Trustpilot

Avoid

Just recently rented a property with century 21 (peterborough) trying to get Information, housing issues sorted or even trying to talk to the one person you need to is impossible. Everyone just fobs you off you wait days for a call back or reply. I regret getting a rental through this company and at the point i have been moved in a week and ready to find a new house due to the service. It's shocking.

Chloe · 20 December 2022

Agent replied · 12 June 2024

Good morning Chloe, i have spoken to the office about your review and they have assured me that they have made contact with you. They have sent their apologie as the property manager was out on inspections and couldn't come back to you sooner than he did.

5/5

Google

Ben and the team were so professional throughout the purchase of the property and renting it out within short period of time

Santhosh · 13 June 2023

Agent replied · 12 June 2024

Thanks for the great review Santhosh. Absolute pleasure helping you with the purchase and rental of your new property. Onto the next one...:) All the best, Ben Symonds Century 21 Peterborough

1/5

Google

We applied for a house more than 3 weeks ago. We sent pictures of all our documents and waited for an answer. Everytime I was calling they were blaming the landlord saying he hasn't make a decision, after few days, they stopped picking up the phone and reply to the emails. Fair enough if the landlord didn't want to go forward with our application, but at least have the decency to pick the phone and inform your clients and don't ignore them.NegativeResponsiveness, Quality, Professionalism

Κατερίνα · 13 June 2022

Agent replied · 12 June 2024

Afternoon, I am very sorry to hear about this experience you had with our team. I would like to investigate the matter further and ensure that this is dealt with appropriately and doesn't happen again. Please could I ask that you contact me directly to discuss the above review so I can raise it with the correct department and find out what's happened here. If you could email me; bensymonds@century21uk.com with all of the information relating to the above, that would be most helpful. I look forward to hearing from you. Ben Symonds Area Manager Century 21 Peterborough

5/5

Google

Currently through the process of renting a place through Century 21 and I don't even care if I don't get the property as they have been a pleasure to deal with. Of the 6 estate agents we have dealt with, they were the only ones who communicated promptly and offered up properties that I could've been interested in. Respect in every interaction and unbelievably a quick replies to any queries I had. Honestly, everybody needs to come to these guys first before anyone else.

Jonathan · 13 June 2022

Agent replied · 12 June 2024

Thanks for the review Jonathan. Delighted to hear that you've been happy with our service so far...Not long until you will be getting the keys to your lovely new home!!! Many thanks, Ben Symonds Area Manager Century 21 Peterborough

5/5

Google

I am currently going through the process of selling my house with Century 21 and i can only say that their service is extremely good and dealing with Perry Katesmark in particular was an absolute pleasure. They are very professional, their knowledge and understanding of the area is very good and i have to say that i was pleasantly surprised by the amount of viewings organised in such a short space of time. I would definitely trust them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Alex · 13 June 2022

Agent replied · 12 June 2024

Thanks for the great review Alex. It's been a pleasure helping you so far and hope that we get to work together again in the future!! All the best, Ben Symonds Manager Century 21 Peterborough

5/5

Google

I can't recommend Century 21 Peterborough highly enough. Perry and Lisa guided me through the sale of my father's house, providing invaluable support as I do not live in the Peterborough area. From providing a valuation for the probate application through to taking final meter readings for me on the day of completion, they provided a professional, friendly service that made a difficult process much easier to bear. Their advice and communication was faultless and I simply cannot thank them enough.

Fiona · 13 June 2022

Agent replied · 12 June 2024

Hi Fiona, Thank you for the lovely review. I am pleased to hear this feedback. Kind Regards, Ben Symonds Branch Manager Century 21 Peterborough

3/5

Google

Ben and Century 21 were definitely the best sales team that valued our home and didn't make us feel pressured into selling with them. However they did recommend us far from satisfactory solicitors (who they had never used before) who have made both our selling and buying process more stressful than usual. We wish we would have used a company that we researched ourselves but trusted the advice from Century 21 at the time. We also found our estate agent sided and communicated further with our buyers and were asking for information regarding the solicitors and I didn't like being the middle man. We were given false information from the buyers side in a bid to make the sale go quicker and overall didn't find the team to have been very supportive towards their clients (us) during this time. Nevertheless the sale has finally gone through and we've learnt valuable lessons for next time.

Emma · 13 June 2022

Agent replied · 12 June 2024

Hi Emma, Thanks for the honest feedback. All of which has been noted. Whilst I personally don't agree with some of the comments above, I'm pleased that the sale has completed and you've been able to move into your next home. I can only apologise if you were made to feel this way, but I can assure you this wasn't the case. Our team is very experienced and have dealt with a high volume of house sales over the years. As you can see from previous reviews, communication is key for us and it's a shame to see such rare reviews like this. I wish you all the best with your next home and hope that we can play a part with your next move also, whenever that may be. All the best, Ben Symonds Century 21 Peterborough

2/5

Google

Am leaving this review because it might be of value to some. After living in my studio apartment for six months I had some issues arising where one of the house occupants stole a package that was delivered when I wasn't at home to receive it. No worries I got a total refund from the company. Following that incident the tenants above me started making my life a living nightmare to the point where, when they knew that I was at home they would walk extremely heavy and slam doors etc. I emailed the landlord severally of which he wasn't able to pacify the situation or just wasn't too concerned because he didn't have to put up with the craziness, he was getting his rent way ahead of time every single month anyways. I was paying 20 quids shy of 700 for a small space. I just decided to find another apartment all together. My tenancy started on the 9 of the month however I was only able to give notice on the 19 of that same month after paying my months rent for that same month. It was hell trying to find a place within budget whilst at work five days a week. I even asked the letting agent if they had another apartment available, I would be happy to relocate of which they weren't to keen to help, I guess they were happy receiving so much money for so little. I left on the 9 of the following month and had to pay a grand total of 268.27 to compensate for the 10 days that I wasn't even there. I left the apartment very clean probably cleaner that I met it. It was not even a situation where I broke anything and they felt the need to be compensated adequately. Thanks Century21 🙂 The short of the story be aware of the dates you give when u are ready to vacate a property.

Safiya · 13 June 2022

Agent replied · 12 June 2024

Morning Safiya, I wanted to respond to this directly as I feel the review is extremely harsh against our office. Firstly, the initial part of your review has no relevance to the performance of our office? Whilst I appreciate you had some problems with the neighbouring Flats in the building, none of them are managed by C21. Having spoken with the Lettings team, all of your complaints about the neighbouring properties were dealt with immediately and passed onto the relevant Agent/Landlord to deal with. Secondly, you served us notice to vacate (via email) on 20.04.2022 - As per your Tenancy Agreement, we require no less than 1 months' written notice to terminate the Agreement. The very same rules apply for the Landlord, if they wished to end the tenancy. (Only 2 months, rather than 1) You voluntary opted to vacate the premises early on the 9th May 2022, however it was clearly explained to you that the tenancy would not officially terminate until the end of your notice period; 20.05.2022. I am sorry that you felt this is unfair, but we have to adhere to the terms of the Agreement and these are quite clearly set within the documents that were signed. The amount of £268.27 was charged as your final rent balance which was rightly owed. If you wish to discuss further, please don't hesitate to contact me; bensymonds@century21uk.com or 01733 889988. Kind Regards, Ben Symonds Century 21 Peterborough Ben Symonds Manager Century 21 Peterborough

5/5

Google

Great agency to work with to get my property marketed. Quick, professional and have a great wealth of knowledge of the market. I met with Ben, who understood my requirements immediately, offered sound advice and was honestly a pleasure to deal with. The property was marketed promptly and by the weekend we had alot of interest, settled for a tenant the following day and left the team to arrange everything else. Glad I made the decision to work with Century 21, and look forward to working with them in the future.PositiveResponsiveness, Quality, Professionalism, Value

Keval · 13 June 2022

Agent replied · 12 June 2024

Hi Kev, Thanks for the great review. Very pleased to hear such positive feedback - It was a pleasure working with you on this one. Hopefully the first of many!! All the best :) Ben - C21

5/5

Google

I took appointment today to view a property and I was there on time. No Agent turned up. The Agent called me and said that he is at wrong address. I ended up wasting 1 Hr waiting near the property. Very unhappy with todays experience. Update: 19 Mar 2022. I got an immediate reply from Ben. I was given next appointment based on my convenience. The property was very nice and Ben explained me everything in detail. He was considerate on the aspects such as the day i would like to move in and few other requests. Very happy now with the way they have treated the incident. Looking forward to renting property via Century 21. :)

Rehan · 13 June 2022

Agent replied · 12 June 2024

Morning Rehan, Thank you for making me aware of this incident. Firstly, I would just like to apologise for what happened yesterday. I have consulted with the team to see what's happened here and it was an error on our part. The gentleman that was due to meet you is extremely sorry for wasting your time. We had a very busy schedule yesterday and several appointments were swapped over in the afternoon, this had been mis-identified by my colleague as a different appointment. Hence, why he was at a different address. Nevertheless, the mistake wasted your time and we apologise for the error. I would like to personally offer you the chance to view this property again with myself, if you would like to call or email me on: 01733 889988 / bensymonds@century21uk.com. I would be happy to arrange a viewing for whatever time is most convenient for you. Again, we apologise for the mistake and hope that you will give us a second chance to rectify the error. Kind Regards, Ben Symonds Branch Manager Century 21 Peterborough

5/5

Google

Lisa recently helped us sell our 1st 2 bedroom home and find the most perfect family home. Without her support and recommendations, we wouldn't have found our dream house or sell ours so smoothly. She also pointed us in the right direction with regards to solicitors and gave us the best customer service from start to finish. I highly recommend Lisa and the C21 team!PositiveResponsiveness, Quality, Professionalism, Value

Laura · 26 August 2021

5/5

Google

Perry and his team are simply the best! Sold my difficult property quickly and advised me wisely. Very happy man!!!

Michael · 13 June 2023

Agent replied · 12 June 2024

Thanks for the great review Michael. It was a please helping you sell your property. Wishing you all the best. Ben Symonds Century 21 Peterborough

5/5

Google

Choose Century 21 every time when selling your home!! I cannot recommend them highly enough. Their entire team seem focused on giving you the best possible service. They do everything they say they will, when they say they’ll do it. We experienced a top class, friendly service which resulted in Century 21 selling our house in less than three weeks!! Thank you to you all for everything 😃

Sue · 13 June 2023

Agent replied · 12 June 2024

Thanks for the feedback Sue - Lovely to hear!! :) Ben Symonds Century 21 Peterborough

5/5

Google

Thank you Lisa Fraylich for all the support in helping to move into new home. Appreciate your support

R.MUKESH · 18 July 2023

Agent replied · 12 June 2024

Thank you for leaving us a review. Pleased to hear that you were happy with our rental services. Wishing you all the best with your new home. Ben Symonds Century 21 Peterborough

5/5

Google

Lisa is an absolute legend and sorted out a complex query for me in less than 24 hours !!

Elliot · 13 June 2023

Agent replied · 12 June 2024

Thanks for the 5-star review, Elliot! All the best, Ben Symonds Century 21 Peterborough

5/5

Google

Fast responses, great communication, friendly staff. Faye has been a great help with getting our application in!

Louis · 13 June 2023

Agent replied · 12 June 2024

Thanks for the 5-star review, Louis! I'm delighted to hear that you were impressed with our services. All the best. Ben Symonds Century 21 Peterborough

5/5

Google

Century 21 couldn't have given us a better service. We debated using an online agent but we definitely wouldn't have gotten the quality of service that we did with these guys. We'd like to mention Lisa in particular, who throughout a lengthy, stressful process was absolutely brilliant! She went above and beyond for us and we really can't commend her enough, outstanding service and without her help, impeccable communication and support I honestly don't think we'd have moved this year! I would highly recommend these estate agents :)PositiveResponsiveness, Quality, Professionalism

Amy · 26 August 2021

Agent replied · 12 June 2024

Hi Amy, Thank you for the kind words. A lovely review and we are delighted that we got you moved before Christmas. Enjoy it in your new home!! From myself & the team at C21...All the best with your new home and have a lovely Christmas. Ben Symonds Branch Manager Century 21 Peterborough

5/5

Google

We have recently exchanged with our property. Ben's work ethic and professionalism is impeccable he has a great team. Perry thank you for being so patient and for your professionalism your support and regular feedback. Lisa, I must not forget you, thank you for following up. Ben we were so blessed to have knocked on Century 21's door for support with the sale of our house. You are an amazing manager so professional and both you and your team are so dedicated so professional. We will highly recommend you to anyone who is looking for support in sale or lettings. We wish you all the best of success for your future. Keep up the excellent work you do 5*is not enough 10* more fits the service you and your team deliver. Thank youPositiveResponsiveness, Professionalism, Value

Maria · 26 August 2021

Agent replied · 12 June 2024

Hi Maria, Thank you for your lovely review. It was an absolute pleasure helping you and your family with the sale of the house! We all wish you the very best in the future. Kind Regards, Ben Symonds C21

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Century 21's Google reviews

Questions about Century 21 Peterborough

How many reviews does Century 21 Peterborough have?

Century 21's Peterborough office has 316 reviews across three platforms: 254 on Google, 1 on Facebook (across the whole business), 61 on Trustpilot (across the whole business).

What is Century 21 Peterborough's rating?

Century 21 Peterborough is rated 4.0 out of 5 across all 316 reviews, and 4.5 out of 5 on Google from 254 reviews.

Has Century 21 won any awards?

Yes. In The Trusted Agent 2026 awards: Century 21, Peterborough won Trusted Agent.

Where is Century 21's Peterborough office?

Century 21 Peterborough, 4 Cowgate, Peterborough, PE1 1NA.

The Trusted Agent

Is this your office? Claim your page.