Belvoir Peterborough reviews

★★★★★ 1/5

Google

they are evicting me from a shared accomodation because they have had noise complaints from next door, they wouldnt belive me when i said it wasnt me making the noise, so i had each member of the household write a letter too back this up say im a good resident and that it wasnt me making the noise but when i told them this they said its too late for that now, since my eviction i have found new properties to move into but no other letting agences trust me as belvoir have given me a bad reference, its a shame because i gave up my flat too live in a shared accomodation so i would be closer to college, but now i am homeless and living in a tent, ive had too sell all my possesions as i dont trust keeping them in the tent, they have ruined my life and i havent done a thing wrong. Belvoir lettings, cruel to be cruel, kind to be decieving!

Alexio · 2 January 2017

★★★★★ 1/5

Google

Absolutely disgraceful service! We were lied to about the property in the first instance telling us that it was like for like in comparison to another one we viewed... it was quite the opposite. Now one month since we left and no deposit back although we've been granted a full refund. Only now after chasing for the 5th time, we have to go to the landlord, even though they were sending a cheque last week to us? Diabolical. Will never use Belvoir again.

Abby · 2 January 2017

★★★★★ 5/5

Google

We have found Belvoir to be a very professional company. The staff have been very helpful and prompt in replying and dealing with any query we have. We chose Belvoir after being let down with our previous lettings agent, who really was not looking out for our interest and we are very happy to have Belvoir restore our confidence in management agents once more. I would recommend Belvoir to anyone that may be considering a professional letting agent to manage their property.

Lou · 2 January 2017

★★★★★ 1/5

allAgents

Most awful agent. Had awful

Most awful agent. Had awful experience with the so called director dealing with maintenance issues-being heating and hot water-to the point I had to call environmental health who stepped in- I was quickly told to leave the property by them and 2 weeks later still no final inspection, no deposit and there is now a formal complaint to the ombuddsman and is I am in the process of starting court proceedings-do not rent from these people- I have a child with health issues and they didnt seem to care there was mould, no hot water for a number of time and certainly a lack of heating and a dangerous hanging heater in my sons room-and also aparently illegal windows. *

Nb · 13 June 2016

★★★★★ 4/5

Google

Having given Belvoir an initially negative review on here, I am now pleased to say that the experience has improved massively and thus the revised rating of 4 star. After initial problems dealing with more junior staff my purchase has been assigned to Lottie who is an absolute professional. She is quick to repond, highly knowledgable (even in areas outside of her remit such as conveyancing process which is super helpful), and keeps me in the loop at all times. I am very pleased with the service

Brytanka · 3 January 2016

★★★★★ 5/5

Google

Agent Shannon was fantastic, friendly & made sure the place was right for me. Treating customers fairly they do! Very happy with all services so far :)

Y0shu · 8 February 2020

★★★★★ 1/5

allAgents

We have rented from Belvoir!

We have rented from Belvoir! for a couple of years, and the process of getting in is more expensive than most, so you expect better service. They do not actually provide good service though. Contacting Belvoir for any reason leads to a long wait on a phone line, followed by being cut off. When leaving Belvoir, they will take everything they can off you. We were told that they wanted to take away 80% of our deposit, so called the landlord, who said that he had told them that only 15% is was he asked them for. They then took it upon themselves to start charging us for other things that the landlord did not see as an issue, just standard wear and tear! Stay clear of these guys, *.

Berrycom · 9 December 2015

★★★★★ 1/5

allAgents

I used Belvoir as a first

I used Belvoir as a first time landlord. Initially everything was fine, but then one day I got a call stating that the cooker spur lead to the meter would need replacing at a cost of around £1,500 + VAT. I got a second opinion from an electrician, and they tested the lead, and found the problem was with the hob itself - solution replace the hob. At the end of the tenancy I paid Belvoir to put the property back in the condition it was at the start of the tenancy - this included the garden, but "due to the weather" this wasn't done. I had to pay another gardener £200 to sort out the garden which Belvoir have never reimbursed me for. They took the money and never organised the work. Belvoir use a property management company - Westone - The directors are the same 2 directors as Belvoir, but this conflict of interest is never pointed out to you. *

SL · 29 September 2015

★★★★★ 1/5

allAgents

I arranged to meet them at a

I arranged to meet them at a house. After an hours drive, I arrive and wait and no one shows up. I call them and explain what's happened - the first time I ring the person on the other line pretended she couldn't hear me. I then again on a private number and ask if they can hear me first and they said yes, so I explained again what happened. The woman told me that they tried to phone me earlier as the property was actually already sold and I had just come this way for no reason. She didn't even say sorry once, she didn't try and give me any other viewings she just said that someone tried to call me. I had no missed calls and no voicemails - so she was blatantly lying. So they arrange to show me a house, and when they don't show up they lie to the me about trying to contact me and what makes it worse it they don't even apologise.

Kevin · 16 August 2015

★★★★★ 5/5

Google

Michelle Gordon has done an excellent job managing my rental property for me. Any issues raised with her have been dealt with promptly and efficiently.

Kevin · 7 February 2023

★★★★★ 5/5

allAgents

Fantastic

Agent Shannon was fantastic, friendly & made sure the place was right for me. Treating customers fairly they do! Very happy with all services so far :)

Sean · 10 December 2019

★★★★★ 5/5

Google

We've been dealing with Belvoir for the past 8 years and they've always delivered. I would highly recommend them because we're always happy with their service.

OLATUNJI · 1 December 2024

★★★★★ 5/5

allAgents

I was a first time landlord

I was a first time landlord when I came to Belvoir some years ago now and found their knowledge and advice to be invaluable when starting out. I have always found the staff to be helpful, fully trained and polite with excellent knowledge of the local area. Overall the tenancies have gone without a hitch- I did have an issue with one tenant who fell into rent arrears and refused to vacate the property however thankfully Belvoir had set up a rent and legal insurance policy for me so the process was much easier, they managed the claim for me and I was able to recover the funds owing. I would definitely recommend Belvoir to anyone looking for a managing agent, whether you're an experienced landlord or just starting out.

PaulaT · 19 July 2012

★★★★★ 5/5

allAgents

Great

The service I received from Belvoir when purchasing my first home was fantastic, Eloise in particular was always happy to help answer any queries I had and made the entire process alot clearer as well as resolving any queries I had quickly and efficiently. Based on the service I received I would recommend them when looking for a new home.

James · 12 August 2022

★★★★★ 3/5

Google

I have been a tenant with belvoir 16 years ….. the service is great when the property managers are doing fantastic in their role

Starlit · 1 December 2024

★★★★★ 5/5

Google

Tara was very helpful and quick to answer our questions, unfortunately we found another place but happy with Tara’s services

Denis · 1 January 2021

★★★★★ 1/5

Google

If I could put 1 star I would. Worst company I’ve ever had to use for anything in my life. They’re rude, ignorant, useless and plain greedy. Anyone thinking of buying, selling, letting or renting through them, seriously, DONT DO IT.

Kirsty · 8 February 2019

★★★★★ 1/5

Google

If you live in there flat make sure you make video before enter otherwise they will change you extra money when you leave very bed service will never be back with them and staff they don’t care 👎🏻👎🏻👎🏻👎🏻👎🏻 …

Harp · 7 February 2024

★★★★★ 5/5

allAgents

Shannon has been a delight to

Shannon has been a delight to deal with. Answering all of our questions and dealing with everything very promptly. I couldn't be happier.

Hazel · 27 September 2019

★★★★★ 5/5

Google

I am very happy with service. Always been very polite and kind to me .I really appreciate it for everything

Magdalena · 7 February 2023

★★★★★ 1/5

Google

I have had a bad experience with them. I am paying for an expensive property which has faults. the roofs are dripping like a shower and they would not care about customer but only the rent. No support at as only property owner seems to be a customer and not the tenent. If u deal with them and end up in a situation, god help u.

Vinayakk · 7 February 2021

★★★★★ 1/5

allAgents

I have had 4 properties with

I have had 4 properties with them for over 10 years. In each property I have had issues, that ended up costing me money. They don't check properties often (in one I had a butterfly mural painted on an entire wall, which they failed to spot). Overall every property ended up damaged and costing me money each year - I estimate Belvoir cost me between �30,000 - �50,000 in repairs - don't touch them!!

Upset · 21 November 2016

★★★★★ 5/5

allAgents

Recommend

Shannon was very helpful, great communication, fast responding, all the process went so easy. Very happy with the service we received from Belvoir.

Vilma · 5 June 2019

★★★★★ 4/5

allAgents

Agents were usually prompt in

Agents were usually prompt in fixing any issue. Company could've been a bit better about passing information between ourselves and the landlord, but overall service was good.

JS · 16 March 2013