Trusted Agent profile · Peterborough, Cambridgeshire
Verified
★★★★★
665 reviews across 3 platforms
1022 Lincoln Road, Walton, Peterborough, Cambridgeshire, PE4 6AS
Part of Belvoir, see every office.
Belvoir's office in Peterborough, Cambridgeshire, at 1022 Lincoln Road, is rated 4.2 out of 5 across 665 reviews on three platforms, including 550 Google reviews rated 4.2.
550
Reviews on Google
This office
10
Reviews on Direct reviews
This office
105
Reviews on allAgents
This office
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleI've been dealing with Jasmine for the last few weeks about my rental property. She has always been courteous and prompt to respond to any of my questions whether through phone or email and provide me with information I need.
Hi Kirstie, it's fantastic to hear that you've had a good experience with Jasmine and that she has been able to help you with your property. We look forward to continuing working with you in the future.
5/5
GoogleProfessional and dedicated Team, highly recommend letting agents.
Dear Ian, Thank you very much for your kind words and the 5-star rating. We're thrilled to hear about your positive experience with our team. Your recommendation means a great deal to us. We look forward to continuing to provide you with professional and dedicated service in all your letting needs. Warm regards, The Belvoir Peterborough Team
5/5
GoogleGreat service from Natalie and the team. Thanks
Thank you Dominic for your positive review! Belvoir!
4/5
GoogleI think that Belvoir do an amazing job.The staff are likable, efficient and a pleasure to know. They have to deal with some difficult issues where I am based. Quite a bit of antisocial behaviour, and they handle it brilliantly. I hope that the landlords know how hard they work and effective their managing agent is. KJ
Hi Katherine, Thank you for taking the time to leave us a review. We really value our client’s feedback and are so pleased to hear that you have had a positive experience. Thanks again from all of the team at Belvoir Peterborough.
5/5
GoogleRosie has been great and helpful. Keep it going!
Hello Thank you for taking the time to leave us a review. We really value our client’s feedback and are so pleased to hear that you have had a positive experience. Thanks again from all of the team at Belvoir Peterborough.
4/5
GoogleI had a very pleasant experience with Belvoir ,to rent an apartment, after moving to UK. They helped me with all the queries that I had and made my move easier and quick!! I would definitely recommend them. The team is very responsive and supportive!!PositiveResponsiveness, Professionalism
Hello Shilna, thank you very much for your feedback. It was a pleasure helping you find a new home, we hope you'll be very happy there.
5/5
allAgentsGreat service provided. Very
Great service provided. Very straight forward process will definitely use belvoir to sell our next house. Thank you Carrie for going over and above
5/5
GoogleGreat service and easy to contact. Huge help through the whole process as we were first time buyers, Eloise in particular we would reccomend!
Hi Katherine. Thank you for taking the time to leave us a review between buying a property and moving in! We hope you are enjoying being new homeowners!
5/5
GoogleI had a pleasant experience with Michelle. She was friendly and helpful throughout the entire process. I appreciate her customer service and like to thank her for all!
5/5
allAgentsCarrie was excellent,
Carrie was excellent, helpful, positive, cheerful and always willing to help with any queries or solicitors. Refreshing to work with. ***** 5 star review.
1/5
GoogleThe agency left my 62 year old mother with Arthritis to go without a boiler for nearly a month in the middle of winter. Since it's replacement have followed up on several property repairs without any result when they were raised over four months ago.
Hi Aiyanna, we are sorry to hear about your mother and her experience during the tenancy. Please could you email rhiannon.halliday-pegg@belvoir.co.uk if there are any outstanding issues so I can pass your comments onto the relevant department and look into improving our services in future.
5/5
allAgentsCarrie was fantastic and was
Carrie was fantastic and was a pleasure to work with and was really helpful, made the buying process a lot more stress free
1/5
allAgentsIf I could put less than 1
If I could put less than 1 star I would! Telling me I can't access my own electricity meter but wont give me my meter reading which means I have now been charged an obscene amount due to their incompetence, things have broken and have been promised to be fixed, yet I've had nothing but cancellations from them and months on problems still have not been fixed. I paid a huge amount in agency fees and they have caused nothing but stress and problems
5/5
GoogleNatalie in one word Fantastic!!! Belvoir provided a great service, which ran smoothly and our move happen fairly quickly. Thank you to Natalie and Lottie who stood in for Natalie when she was on annual leave...
5/5
Direct reviewsExcellent , Staff at Peterborough office were very friendly and supportive . All contracts , handling of keys etc was sorted out very quick .
5/5
allAgentsEloise was very helpful with
Eloise was very helpful with my purchase. Communicated effectively throughout the process and was helpful with chasing up the other party!
5/5
allAgentsI have been with Belvoir for
I have been with Belvoir for over 14 years and their service has always been excellent. I live abroad so their efficient, timely and professional assistance has always been of great help. All staff are always friendly and keen to help. Regardless of any issues they always suggest a quick solution and keep my mind at peace.
5/5
GoogleWorked with Belvoir on both letting our property and subsequently selling it. Great to work with and highly recommended.
1/5
GoogleI wouldn’t give any stars if I could. Worst letting agent I ever dealt with. All they care about is keeping their clients - home owners happy and forget about tenants. Whatever you approach them for takes ages, especially repairs. End of tenancy is also appealing, they will look for anything not to give you your deposit back. I’m happy I don’t need to deal with these guys anymore as moved out :). Customer service and professionalism aren’t your strongest points and this includes the manager who’s clueless about housing in general not to mention housing law. All I can advise is to avoid the bunch of cowboys; most staff is young and inexperienced. If there was no tenants you’d be out of your jobs , why don’t you start looking after them properly ? And stop lying to your tenants thinking they know nothing about lettings and how the whole thing works.
1/5
GoogleMost disgusting service I've even seen. I was told that they will contact me on the last day of my tenancy contract to arrange property check and key handover. No one contacted! After I contacted them on that day (afternoon time) asking how about ending a contract they said the agent will visit my property later on today. I took a day off just to find out that no-one cares about it. You know what happened next? They charged me a rent for that last day saying that keys handover hasn't been arranged and I vacated the property on that day!!! I gave them a month notice as per contract and two week before that day I called them saying that I vacated the property already and can give them the keys back but they said they can't accept the property before the end of the contract. This is not the end, if you are still with me. They said that dust on the window celling is not acceptable. Dust on the floor is not acceptable. Dead fly on the window frame is not acceptable, imagine that? The property was vacated for two weeks and I left top frame slightly opened as it was very hot summer time - hence why the dust and dead fly body. A month after I had nothing to do with that property I received an email from my energy company with a bill for gas/electricity I used, allegedly, during a week AFTER the end of the contract! I emailed them back asking how it's possible and they said that they received meter readings from Belvoir for that week. I told them that I handed the keys back to agent a week BEFORE and had no access to the property. The energy company apologised and waived the bill. Belvoir - never. Belvoir, do you want me to post images as well? Do you want a screenshot of that email?
5/5
allAgents"These guys are top drawer,..."
These guys are top drawer, consistent in their communication, committed in their delivery by going the extra mile and human in how they look after you
5/5
allAgentsLetting
Shannon is such an amazing young girl. She was very helpful throughout the whole process, emails, phone calls, messages and advice was very helpful. She's good at her job and she does it well.
5/5
GoogleMichelle Gordon very helpful, very professional. Made it A very smooth and easy transition for us. … More
1/5
GoogleIt is a pity the option to give a zero rating does not exist. These are a bunch of profoundly dishonest and unprofessional people from the property manager, to the branch manager and certain letting agents. Venture there at your peril, if you haven't been bitten yet just give it time.
Dear Marigold. I am sorry you have left us a 1* review. We pride ourselves on the service we provide all of our clients; were very disappointed to read your comments about the team. We certainly are not dishonest or unprofessional so would welcome a discussion to understand what has gone wrong. We would invite you to contact Robert Shortland on 01733321500 ext 2004 to discuss in more detail so we can help reconcile your grievance. Many thanks Luke Clarke Belvoir
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