Trusted Agent profile · Peterborough, Cambridgeshire
Verified
★★★★★
665 reviews across 3 platforms
1022 Lincoln Road, Walton, Peterborough, Cambridgeshire, PE4 6AS
Part of Belvoir, see every office.
Belvoir's office in Peterborough, Cambridgeshire, at 1022 Lincoln Road, is rated 4.2 out of 5 across 665 reviews on three platforms, including 550 Google reviews rated 4.2.
550
Reviews on Google
This office
10
Reviews on Direct reviews
This office
105
Reviews on allAgents
This office
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleLottie took her time to answer all of my questions. Great customer service. Thank you!
Dear Megan, Thank you for your wonderful feedback! We're thrilled to hear that Lottie provided you with excellent service and answered all of your questions thoroughly. Warm Regards The Belvoir Peterborough Team
1/5
GoogleNot sure how it’s 1 in Peterborough considering how rude the staff are. Advise to stay awayNegativeQuality, Professionalism
Hello Shannan, I am very sorry to read that your experience with our team was not a positive one. We'd be so grateful if you would be willing to share the details of this with us so that we can understand where we went wrong and take steps to make sure that this doesn't happen again. You can write to me directly at emma.dighton@belvoir.co.uk. Best regards, Emma Dighton.
1/5
allAgentsAbsolutly appailing, when the
Absolutly appailing, when the end of ennancy was up, the amount of things that they tried to charge us for and the amount of money they quoted to do the work was absolutly disgraceful, and completley unecessery by anyones stretch of the imagination. they find it extremley difficult to communicate takes 2 days to respond to an email and even then they just keep repeating themselves !! They quite clearly only give a damn about the tennant when your paying the rent the minute the tennancy is over they dont care less and want to screw you for every penny that they can. distgusting service and attitiude by all staff involved. if it came to needing somewhere else to rent and Belvoir were the only agent that had property available id prefer to sleep in my car, they are that bad.
Dear Kerry, Thank you for your comments. We are extremely disappointed to read your comments and welcome you to contact the office directly so that we may discuss this with you and hopefully resolve any outstanding queries or concerns. Please follow our standard complaints procedure by writing to Belvoir Peterborough, 1022 Lincoln Road, Peterborough, PE4 6AS. We look forward to speaking to you Kind regards, Belvoir Peterborough
5/5
GoogleThis is for selling rather than renting our property out, Natalie handled our sale very professionally and never minded getting numerous calls from myself checking on updates. I would definitely recommend Natalie FitzJohn Peterborough branch she also managed to get higher than expected price which was a great bonus. Many thanks for your hard work Sarah and Rob Grundy
1/5
allAgentsFrom day 1 these are the
From day 1 these are the problems encountered - after two months, nothing has been rectified: 1. the damage to walls, 2. damage to the stairway ceiling, 3. stained ceilings in the bedrooms and kitchen, 4. leaking kitchen sink drain which necessitated a plumber to replace the drain connection on Tuesday 14th October. 5. holes in the lounge room floor, 6. loose outside garden fence (behind the garden shed), 7. missing instructions for the boiler programmer, 8. missing cover from the boiler programmer, 9. soiled kitchen walls (sticky grease that we had to spend 1 ½ hours removing), 10. peeling wall paper in the kitchen, 11. peeling wall paper in the stairway, 12. peeling wall paper in the main bedroom, 13. heat discolouration/damage to ceiling in cupboard in main bedroom, 14. broken right side hinge of the toilet set and cover, 15. loose towel rail and toilet roll holder wall fixings in bathroom, 16. loose staircase banister, 17. painted bathroom tiles, 18. loosing central heating temperature control unit in the lounge, 19. noisy central heating pump (which the Belvoir representative who visited on Thursday 16th October said is due to the pump requiring replacement), 20. radiator leaking in childs bedroom causing dampness in carpet, floor and in childs cot legs. 21. Garden shed leaking so that the place is soaked. ... and a new problem - mice droppings in the lower cupboards. Belvoir take the money but do nothing to fix any problems. The landlord said some nice words about being a responsible landlord, and does nothing.
Hello Danny, I are sorry that you have experienced issues since moving in to your new home. Belvoir Peterborough truly value feedback (positive & negative); without feedback we wouldn't know about issues and we appreciate you letting us know so that we can get issues resolved as quickly as possible. Belvoir Peterborough are voluntary members of the Property Ombudsman, ARLA, Safe Agent & the National Approved Lettings Scheme. We assure you that we wouldn't become members of these bodies if we wanted to provide a service which was any less than excellent. I am personally handling your case; and aim to work with your landlord to get most of the issues resolved as quickly as possible.
5/5
GoogleExcellent service received from Carrie on our recent purchase. It was a difficult purchase as there was a lot of vendors involved, but Carrie did a great job of keeping me updated. She’s a great asset to the Belvoir team
Hello Adam, Thank you for your kind review after your current house purchase. We understand that buying can be a difficult process and to hear that Carrie was able to assist you during this time is fantastic. Good Luck in your new home.
5/5
allAgentsCarrie from Belvoir has been
Carrie from Belvoir has been very helpful and proactive throughout our buying process. It was not a straightforward purchase but we made it to completion eventually. Highly recommend Carrie and Belvoir estate agent if you’re buying and selling property in Peterborough.
5/5
allAgentsThanks to Emily Holmes at
Thanks to Emily Holmes at Belvoir, Peterborough…A great help with recent bureaucracy of Selective licensing…..Emily made the whole thing much easier, ???
4/5
allAgentsExcellent viewing team and
The sales team and viewing team are very energetic and prompt in response. Specifically I would like to personally thank Shannon for the excellent service she provided throughout the letting process. The after sales service team may need to speed up a little, specifically during first few weeks, but I understand their busy schedule too.
5/5
GoogleI purchased my first property with Belvoir and they have done a great job with the purchase! Eloise in particular has been amazing through the whole process - she helped and supported me every time I needed it. She's been wonderful!
Dear Stefania, Thank you for your 5* review for Eloise at Belvoir Peterborough. We are so happy that you have had a positive experience whilst purchasing your new home. We wish you all the best.
5/5
GoogleThanks for all the help while moving from overseas, although the time difference was a pain, all came together on the day.
Dear Paul, We're thrilled we could assist with your international move and are delighted everything aligned for you on the day. Your patience with the time difference was greatly appreciated. Welcome home! Best wishes, The Belvoir Peterborough Team
1/5
allAgentsDO NOT use this letting
DO NOT use this letting agency. Slow to response to house maintenance problems or issues. Not Tenant-friendly. It will take a long time to refund back your deposit and will give you excuses when you call them to inquire about your deposit. The agency expect you to abide with the Tenancy Agreement but they don't abide by it and disregard the Agreement when it's to their advantage. Stay clear and find some other letting agency.
Dear Jermiah, Belvoir Peterborough is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. Belvoir Peterborough is passionate about customer service and is deeply committed to solving genuine complaints. The vast majority of tenants understand that a property will require remedial maintenance at some stage during a tenancy, and specialist maintenance contractors are often unable to attend a property immediately. We have a duty of care to both landlord and tenant to ensure a maintenance query is responded to quickly and promptly wherever possible. There are situations where we have to wait for landlord approval for works and are unable to release the deposit to either party until we have agreement from both the landlord or tenant to do so. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. You can write to me at emma.falco@belvoir.co.uk Kind regards Emma
5/5
GoogleAlways helpful and polite. Helped me out when I've been locked out, with my stolen bike, and car parking issues. Particular thanks to Luke Clarke.
Thanks Charles for your positive review.
5/5
GoogleMichelle is responsive and helpful throughout the renting process.
5/5
GoogleMichelle has a very positive attitude, she presented the properties well, I am very pleased and grateful
Dear Stefan, Thank you for your glowing review! We are thrilled to hear about your positive experience with Michelle and her property presentations. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. Looking forward to serving you again in the future. Warm regards, The Belvoir Peterborough Team
1/5
Google@BelvoirPeterbor. Worst letting agency.. would not recommend it to anyone. moved out of a property on the 17 Sept was promised my deposit back within 10 days but up to now am still waiting for my money back. very poor and pathetic service. don’t know when i will get my money back.
5/5
GoogleVery pleasant team members, Michelle and Liam have been great; responsive and accommodating. Offering expert advice from mandatory and legal requirements through to market value and blinds in windows. Thank you very much for such a nice and swift transition that you have made possible between our journey from buying to letting.
Hi Hari, thank you very much for the shining review! We're really pleased to hear that Michelle and Liam were able to assist you so well :-)
5/5
GoogleMichelle at Belvoir has been an absolute life saver! Not only has she helped source accommodation for a desperate situation, she has managed and guided us through the whole rental process. Nothing has been to much trouble for her, even through our constant questions having never rented before. Thank you so much.
Hello Danielle, we are so pleased to hear that Michelle was able to come to your rescue and give you a positive first experience renting a home. We hope you are all settled and enjoying your new place!
5/5
GoogleMichelle at Belvoir has been nothing short of amazing. Her clear and responsive communication and her knowledge of the end to end process has been great so far. Really great to see an estate agent going above and beyond to provide a great quality service for landlords! Keep up the great work!
5/5
GoogleHad a very good experience with Belvior Estate. Michelle, has been very helpful and kind in helping me find a home. She has been very professional and always been prompt in replying to messages. Appreciate her hard work.
Dear Snehal, Thank you for your 5* review for Michelle here at Belvoir Peterborough. We hope you are happy in your new home.
5/5
allAgentsEloise was very helpful, she
Eloise was very helpful, she always answered my questions and emails straight away.Very friendly easy to have a conversation with. With her unforgettable help the whole buying process went very smoothly. Overall she was very, very professional with her job.
5/5
Direct reviewsThe team was so helpful especially Jill and Rebecca throughout the whole process. They kept me well informed throughout and responded to me very quickly to get me in the property.
5/5
GoogleCan’t fault Carrie Kemp at Belvoir, she was so efficient all throughout our purchase and made us feel valued. Nothing was too much effort. Thank you again for all your help.
Hello Aisha, Thank you for your kind words, especially for Carrie. We are very happy she has been able to help you throughout your purchase and made it a great experience for you. Good Luck in your new home
5/5
GoogleThis was my first experience of letting out a property and I'm pleased to say Michelle and Jasmine ensured the whole process ran smoothly throughout. Great communication and a friendly but professional service. Thanks to you both!
Hi Nick, congratulations on becoming an official Landlord! We are pleased to hear Michelle and Jasmine were able to provide you with a smooth and positive experience. We hope you enjoy this new chapter in your life as we continue to work with you.
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