Belvoir Peterborough reviews

★★★★★ 5/5

Google

Great attentive client service. Luke Clarke has been a great help to ensure my move in goes as smoothly as possible by providing the needed assistance and help on late weekend nights as well as a Sunday. Recommended!

Afif · 2 January 2018

★★★★★ 5/5

allAgents

A credit to the

Sophie is an incredibly helpful person, and will always help promptly whenever I have any issues or queries. I have always found when dealing with her that issues are sorted quickly and efficiently, a real credit to the team.

Jordan · 13 October 2023

★★★★★ 5/5

Google

Belvoir has been a great help to us! Our letting agency was Hafsa! At every process hafsa has helped us, hafsa quickly responds to our questions and doubts! we had a great experience with hafsa. Hafsa's behaviour towards us was incredible,very kind! Thankyou Hafsa! I recommend Belvoir and Hafsa!

Jahed · 17 June 2025

★★★★★ 5/5

Google

Very professional and helpful. Quick responses. Would definitely recommend!

Erika · 9 September 2025

★★★★★ 5/5

Google

The staff at Belvouir Peterborough are very helpfull and it has been a pleasure dealing with them there here day and night for you and really put in the extra effort i would reccommend them to any one

Carl · 9 February 2013

★★★★★ 5/5

Google

Really good customer service

Chinthaka · 25 October 2025

★★★★★ 1/5

Google

As a previous client I am very upset with the work of this company, which, by giving all my information, was unable to report the price rise in the middle of the contract, behaved and talked disrespectfully, never responding in a timely manner, I really do not recommend having to deal with this company because any mistake of them will be seen as your own mistake. I remember first day when we had to sign the document for the property. We payed over £750 and when we had to sign the document company refused to do that because we were working in an agency, my girlfriend cried then, but nobody cared about it, we thought what we will do now, and the company lady was constantly repeating “guarantor, guarantor”. We had to pay for half year in front, lost one working day just because on that day company refused to give us the keys. Company also refused to give back the deposit on the first day when we had to sign tenancy agreement and they refused that we would sign it. It is hard to forget because it was real nightmare. Now I am sure nobody will contact me. People be careful with this company.

Marius · 8 February 2020

★★★★★ 1/5

Google

Almost drove from Norwich to Lincolnshire to view a property we had rang twice to confirm we were booked to view. My boyfriend noticed it was no longer on the website and called to see what was going on (merely hours before we were supposed to view it) and was told it had been let out with barely an apology. This is sheer incompetence and would have been a complete waste of our time and money if we hadn't spotted it. This estate agents clearly do not care about potential customers and now we will avoid if possible.

Emma · 11 January 2020

★★★★★ 5/5

Google

Incredible customer service. You won't find a kinder and lovelier staff group as good as them. They are fast-responding, patient, understanding and hard-working group of individuals who are always on a mission to see that their customers are at optimum satisfaction. Within my experience with them, they are exceptional company, a good laugh and potent in their service. I would like to highlight two very gorgeous and talented girls named Kayleigh and Rosie. Equivalent fortune as winning the lottery if you find yourselves with them. Okay maybe that's a stretch as winning the lottery is profoundly unlikely but my point still stands. 12/10 service. I may have promised them this review of this kind of depth not going to lie...plus they kind of won me over when I was given a creme egg and a cup of coffee. And forgiveness when I surprisingly forgot about one of the most prominent part of my viewing. What an evening that was.

Abraham · 2 January 2020

★★★★★ 5/5

Google

Honestly I couldn’t have done this exchange without Eloise and the whole of the sales team! I had a difficult time with communication with solicitors and Elois offered to much support and really helped smooth the process out! She’s was informative and understanding that we were clueless ahah!! 100% recommend

Chloe · 1 January 2024

★★★★★ 5/5

Google

From my first initial enquiry and viewing up until gaining the keys to my property Michelle, who I dealt with, was very helpful and professional. She answered all of the questions that I had quickly and effectively, was always available through the application process and also supported me following completion with information regarding utlities, parking, landlord etc. Overall a very complete and professional experience with Michelle being really helpful throughout.

Daniel · 7 February 2022

★★★★★ 5/5

allAgents

We would like to especially

We would like to especially thank Carrie Kemp/ Sales Manager for doing an excellent job at selling our property - she knew exactly what to do. Since the beginning of our process, she never let us down. We will definitely recommend Carrie, and will be contacting the company again in the future.

Jennifer · 15 May 2022

★★★★★ 5/5

allAgents

Carrie has been

Carrie has been supportive and kept me up to date throughout the whole process. Its been a frustrating sale as it took longer than expected but that was not down to Carrie. She managed to keep the buyer on side so that we could complete as quickly as possible.

Sue · 6 September 2022

★★★★★ 1/5

Google

Booked a viewing for a property. Had a phone call on the morning of the viewing to confirm that I still wanted to see the property I said yes. I went to the property at the confirmed time and no one was there. I rang them to be told that their colleague said that I was no longer interested in viewing the property and I had to explain that wasn’t the case and hadn’t been said and I still wanted to view it. The lady on the phone said she would speak to her colleague and put the phone down without saying bye. The viewing was rearranged for an hour later which was handy as I travelled a long way for it. I turned up to the viewing the second time for the lady to not even have the key. Totally unprofessional and in my opinion unbothered. She did offer to go and get the key from the office and be back in 10-20 minutes but I was viewing other properties and the lack of organisation and care made me uninterested to deal with the agency.

Chloe · 8 February 2019

★★★★★ 1/5

Google

My landlord switched from the old agency to this stupid one, and when I moved to a new address, they gave me half of the deposit, without any proofs or something. They charged me 100£ for rear garden cleaning (the work that was needed would have taken about 10 min grass scissors cut!), but instead the landlor build a fence on my money! Belvoir except being polite, they can't be trusted. They were asking me to offer them pictures of how the house was before, which is annoying. Doesn't look like a professional agency, but more like thiefs. I left the house in very good shape, but there was some cleaning needed at the window rubbers, so they charged me 150£ for that!!!! They didn't even knew how the house looked when I moved in 4 years ago. So DEFINITELY NOT RECOMMENDED!

Ciocalau · 8 February 2019

★★★★★ 1/5

Google

Belvoir is worst agency ever: - they haven't helped me in case of emergency - a wheel from my cycle was stole because they haven't arranged repairing of main gate(it should be locked) - it took 3 months to repair washing machine - they don't manage the building properly so you may here fire alarm(when battery get uncharged) for a weeks - their maintenance portal doesn't work at all - they don't help you in any way with suppliers and insurances - they can don't respond you for a week

Igor · 8 February 2019

★★★★★ 1/5

Google

Very bad agency. My family had an issue because of a neighbour in our block, and the agency won't help with it, they won't provide a number to the landlord, and they are basically telling us to shut up about it when we're just trying to defend ourselves. Not only the moving in process was long as hell, but when we moved in, the apartment looked like a mess! It was dirty, we found random pieces of clothes at various places in the apartment, and we had to clean it ourselves. They never provided code to the backdoor of the block, we had to ask a neighbour. Inconvenient and awkward. They are rude, just avoid belvoir if you can.

RiRi · 2 January 2019

★★★★★ 2/5

Google

Below average at best and I wouldn't use them if I had a choice in the matter. The property we moved into is lovely but the processes and staff we dealt with at Belvoir were mostly incompetent and couldn't care any less about tenants less if they tried. I only wrote this review because they sent me a request to do so after finally refunding me the money they owed, which was significantly late and was very challenging to receive back. Wasn't all bad but mostly it felt like I was banging my head against a wall to move a step forward with these guys.

Anthony · 2 January 2019

★★★★★ 1/5

Google

Belvoir lettings agency have the worst customer service. If I could zero I would. I have an ongoing issue with a neighbours house and they say they are unable to contact land lord since 11th April. Why not send recorded delivery letter. They promise to ring you back and never do. A total useless company I feel sorry for their tenants.

Luna · 1 January 2023

★★★★★ 1/5

Google

I have used 8 different letting agencies in the past 10 years and Belvioir is the worst by a significant margin. Incredibly poor communication and rude and uncooperative staff is a company policy designed in order to frustrate and exasperate clients, with the sole objective of Belvior skimming as much money as possible for themselves. Shockingly bad. Its a shame you can't rate zero stars

Alastair · 2 January 2018

★★★★★ 5/5

allAgents

Excellent, professional

Excellent, professional service throughout. We have dealt with Belvoir both for letting and selling. In both regards that have always been very helpful and acted in the best interests of all parties concerned. Carrie was particularly helpful and went above and beyond to make things go smoothly.

Stuart · 27 September 2022

★★★★★ 5/5

Google

BELVOIR went out of their way to make sure our whole process end to end was completely well managed. We had a few issues on our side but the helpful can do attitude made everything so much easier. The step by step approach allowed us to really understand what we needed to do at each step and flexibility with an earlier move date really helped us. The person that really made the experience was Kayleigh Prowen. She was on hand from our first contact to checking everything was ok after our move. An absolute shining example of how proper customer service should be done and a real asset.

Rachael · 8 February 2018

★★★★★ 5/5

allAgents

Thank you Lottie, Hannah

Thank you Lottie, Hannah and Michelle at Belvoir Peterborough for being so helpful and knowledgeable while renting with you over the last 2 years. Communication through you and the landlord has been prompt at every step. Thoroughly recommend talking with the team to see how they can help if you're renting in Peterborough.

Damien · 20 October 2021

★★★★★ 5/5

Google

Been with belvoir for years! Rosie is outstanding and always goes above and beyond. Everyone is so professional and always warm and friendly x

Natasha · 7 February 2021