Every review we hold for the Peter Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFabulous experience
Very professional service from the very start of the process. James has been helpful throughout.
Diane · 19 March 2026
Agent replied · 21 March 2026
Thank you for your wonderful review Diane!
We’re so pleased to hear you had a fabulous experience and found the service professional from the very start.
It’s great to know that James was helpful throughout the process, we’ll be sure to pass on your kind feedback to him.
Wishing you all the best, and thank you again for your recommendation!
Jen 🏠
★★★★★ 5/5
TrustpilotScott was very professional and…
Scott was very professional and explained everything well
Glenis · 11 May 2026
Agent replied · 26 May 2026
Thank you for the 5-star review Glenis.
We’re delighted to hear that Scott was professional and took the time to explain everything clearly.
Your feedback is greatly appreciated.
All the best,
Jen 🏠
★★★★★ 5/5
TrustpilotAll members are absolutely brilliant…
All members are absolutely brilliant especially Lola.
Joby · 18 May 2026
Agent replied · 26 May 2026
Thank you so much for your wonderful 5-star review Joby.
We’re delighted to hear that you had such a positive experience with our team selling your home.
Your kind words mean a lot, and we’ll be sure to pass on your special mention to Lola.
We truly appreciate your support and look forward to seeing you again in the future.
All the best,
Sam 🏠
★★★★★ 5/5
TrustpilotI recently sold my flat
I recently sold my flat, in London with Express Estate Agents. Although it took awhile, their services were impeccable, particularly, the help, advice and support I got from Georgia Corrigan and Richard.I will certainly recommend them.
Henry · 24 September 2026
Agent replied · 10 October 2026
Thank you so much for your review Henry. We’re delighted to hear that you were so pleased with the service you received, and we really appreciate your patience throughout the process.
We’ll be delighted to pass your lovely feedback on to Georgia and Richard, who will be thrilled to know that their help, advice and support made such a positive difference.
Thank you for your recommendation and for choosing us to help sell your home.
Wishing you all the best,
Liv 🏠
★★★★★ 5/5
TrustpilotAmy was very polite
Amy was very polite. Knowledgeable and helpful
Brian · 15 May 2026
Agent replied · 26 May 2026
Thank you for your 5-star review Brian.
We’re delighted to hear that Amy was polite, knowledgeable, and helpful throughout your experience.
Your feedback is greatly appreciated and will be passed on to Amy and the team.
Many thanks,
Jen 🏠
★★★★★ 5/5
TrustpilotGreat online zoom meeting
Great meeting with Leva online zoom.meeting. she explained options for me and gave me all the info needed to inform my partner and included prices etc. also emailed straight after meeting confirming these details.
Jane · 1 October 2026
Agent replied · 10 October 2026
Thank you so much for your review Jane.
We’re delighted to hear you found the meeting helpful and that everything was clearly explained, including the options and pricing. It’s great to know the follow-up email was useful too.
We really appreciate your feedback.
Best wishes,
Liv 🏠
★★★★★ 5/5
TrustpilotWe liked your work as how you did it so…
We liked your work as how you did it so fast and even waited for us to send all the details that was needed for you to continue the process thanks for all you have done for us.
Minashri · 1 September 2026
Agent replied · 22 September 2026
Thank you so much for your wonderful review Minashri.
We’re delighted to hear you had such a positive experience with us. We really appreciate your kind words and are so pleased we could make the process as smooth and straightforward as possible.
Thank you for choosing us!
Best wishes,
Liv 🏠
★★★★★ 3/5
TrustpilotTo me they seem like it's just another…
To me they seem like it's just another estate agent at double the price, or apparently they will buy the house for cash only at a greatly reduced price of approx 30%
Neil · 6 October 2026
Agent replied · 10 October 2026
Thank you for your feedback Neil. We appreciate that selling a property is a significant decision and that there are different options available depending on individual circumstances.
We’re always happy to explain our services clearly so customers can make an informed decision about what’s right for them. We’re sorry that you didn’t feel our service offered the value you were expecting, but we appreciate your feedback and wish you all the best.
Liv 🏠
★★★★★ 5/5
GoogleWill Kenny has been great. Very professional, friendly and knowledgeable. Highly recommended.
Steve · 19 March 2026
Agent replied · 16 April 2026
Thank you so much for your review Steve.
We’re delighted to hear that Will provided such a professional, friendly, and … More
★★★★★ 5/5
TrustpilotMy experience of dealing with Lucy…
My experience of dealing with Lucy Deyermond at Express Estate Agency was 5-stars in arranging the first and 2nd viewings of the property and then putting forward our offer to purchase the property at a price agreed by both the vendor and my wife and I as the buyers. The negotiations included obtaining agreeing to investigate possible asbestos in the detached garage roof, which was covered with cement corrugated sheets and if they contained asbestos to have the roof removed and disposed of safely and any dust or debris in the garage or the contents cleaned and bagged and safely disposed of by specialist contractors. Then put on a new roof and repair the up and over garage door and ensure it would shut and be secure for our contents when we move in. Lucy was able to get the vendor to agree this at his expense and as a condition in the contract of sale on exchange. All this for a £2,500 increase to our initial offer, which was at the minimum sale price the property was being marketed for, which is very competitively priced compared to other similar properties by local estate agents in the same market area. Good promotion of the property on Rightmove, but couldn’t find how to download a printable colour property brochure. The property has been renovated and improved by the vendor to a high standard and will enable us to move in without needing to do too much to meet my needs as a disabled person . I am confident that Lucy will ensure the valuation by the surveyor for the home equity release provider and porting of our mortgage is approved by the mortgage underwriter. We will also ask Lucy to arrange a 3rd viewing of the property with an occupational therapist for possible alterations needed under local authority grant and government grant schemes. E.g. widening doors and changing the downstairs bathroom to a wet room . It’s a shame that we will have to do this as the vendor has done a great job renovating it. But, there is a. 2nd bathroom/shower room em-suite on the 1st floor, which Lucy pointed out before our. 1st viewing. Great service Lucy. We are looking forward to moving and speak soon.⭐️⭐️⭐️⭐️⭐️
Nigel · 22 March 2025
★★★★★ 1/5
GoogleI should of taken the time to read the reviews first, however I believe in giving people the chance to put things right as well.
This is a no sale no fee company seems like it's run by ill trained immature staff, by the laughable street slag they used in telephone calls..".initt boss"! and random informative text.
Mr · 9 April 2026
Agent replied · 16 April 2026
We’re sorry to hear your experience didn’t meet your expectations, particularly regarding the professionalism of our communication. The language you’ve described is not in line with the standards we aim to uphold, and we would like to address this.
However, after reviewing our records, we do not recognise you as a customer of our company. We’d welcome the chance to clarify this further and discuss your concerns. Please feel free to contact us directly so we can assist you personally.
Many thanks, Jen
★★★★★ 5/5
TrustpilotOlivia Baynes has been amazing 🤩 the…
Olivia Baynes has been amazing 🤩 the whole team have been fantastic and I would definitely recommend
Jonathan · 22 September 2026
★★★★★ 5/5
TrustpilotI would like to provide positive…
I would like to provide positive feedback regarding the telephone conversation I had with Abbey Molly. She were extremely friendly, courteous, and supportive throughout the call. She listened carefully, communicated clearly, and ensured that all my questions were answered in a helpful and respectful manner. Her professional and approachable attitude made the experience very pleasant, and I truly appreciated her assistance.
Kiren · 18 February 2026
Agent replied · 22 February 2026
Thank you so much for your kind words and for taking the time to share your experience Kiren.
We’re delighted to hear that Abbie provided such friendly, courteous, and supportive assistance. We will be delighted to pass on your feedback to her, we truly appreciate it and it will mean a great deal.
Many thanks,
Jen 🏠
★★★★★ 5/5
TrustpilotVery Professional
It was on time, to the point with very little waffle. Rhianna Clarkson had done her research and spoke with good knowledge of the market and the process
Tim · 1 October 2026
Agent replied · 10 October 2026
Thank you so much for your lovely review Tim. We’re delighted to hear that you found the service punctual, clear and informative.
We’ll be sure to pass your kind comments on to Rhianna. We really appreciate you taking the time to share your experience.
Best wishes,
Jess 🏠
★★★★★ 5/5
TrustpilotYour adviser I spoke to was Amy very…
Your adviser I spoke to was Amy very helpful and the advice I was given was very good so I am very pleased with everything thank you
Mrs · 5 October 2026
Agent replied · 10 October 2026
Thank you so much for your lovely review Heather.
We’re delighted to hear that Amy was so helpful and that you were pleased with the advice you received. We’ll be sure to pass your kind feedback on to her.
Thank you once again, we’re very pleased we could help.
Best wishes,
Jess 🏠
★★★★★ 5/5
TrustpilotJamie Lee was professional and…
Jamie Lee was professional and informative
DAVID · 11 March 2026
Agent replied · 21 March 2026
Thank you for your review David.
We’re delighted to hear that Jamie Lee provided you with a professional and informative service. Delivering clear guidance and a high standard of support is something we always strive for, so it’s wonderful to know your experience reflected that.
Your feedback is greatly appreciated and will certainly be shared with Jamie Lee. Thank you again for taking the time to leave a review.
Many thanks,
Liv 🏠
★★★★★ 5/5
GoogleFrom start to finish of the purchase of my property went very smoothly. Olivia Baynes- Ritchie was very competent in her work, she would email me if there was any updates. If I had any questions she would email me straight away. She is a credit to your company. Thank you for all your help
Julie · 4 October 2025
★★★★★ 5/5
TrustpilotDaisy was very clear and concise….Spoke…
Daisy was very clear and concise….Spoke throughout with a confident tone
Michael · 14 September 2026
★★★★★ 5/5
GoogleExpress Agency and Lola Fantom were fantastic to deal with. I was selling my UK property from abroad in Vietnam, but they made this a very easy process. I was able to do it all on email and by phone without any issues.
I was previously dealing with a local Estate Agency who had had the property on the market for 9 months without much interest. Express Agency got it listed and sold within 3 and got me the price I wanted in a tough market.
Very impressed with the process and staff at Express Agency and would defo recommend. Thanks Lola and team!
Matthew · 27 November 2024
★★★★★ 5/5
TrustpilotRyan was very efficient and…
Ryan was very efficient and communicative
Simon · 13 February 2026
Agent replied · 22 February 2026
Thank you so much for the 5-star review Simon!
We're pleased to hear that Ryan was efficient and communicative throughout your experience.
We truly appreciate you taking the time to share your feedback and will be sure to pass along your kind words.
Many thanks,
Liv 🏠
★★★★★ 5/5
TrustpilotExpress by name express by nature
Express Estate Agency certainly live up to their name from the start very responsive kept up to date on all areas
Yvonne · 5 October 2026
Agent replied · 10 October 2026
Thank you for your fantastic review Yvonne.
We’re absolutely delighted that we were able to get your home sold so quickly and make the process a positive experience for you. It was a pleasure to help and thank you for choosing us.
Best wishes,
Jess 🏠
★★★★★ 5/5
TrustpilotVery professional easy to work with and…
Very professional easy to work with and georgia absolutely amazing on the ball from start to finish highly recommended *****
Mr · 7 October 2026
Agent replied · 10 October 2026
Thank you so much for your fantastic review Mr Dean. We’re delighted to hear you found the experience professional and straightforward, and we’ll be sure to pass your lovely comments on to Georgia.
It’s great to know you felt well looked after from start to finish. Thank you for the recommendation, it's truly appreciated.
Best wishes,
Liv 🏠
★★★★★ 1/5
TrustpilotAvoid!!! Awful is the summary.
Awful is the summary! This company talked the talk and sold me a brilliant dream of service but the reality was totally different. I was misled by the team who convinced me to switch to them from my previous agent. I was told all viewers would be vetted and proceed-able. This was absolute nonsense. The whole system is automated and I had the worst experience, my sales negotiator never communicated with me or let me know what was happening and I had to chase them up for details after viewings constantly. I was told to put a mixed between x-y “guide” price but this actually just lowered the price of what was expected by buyers and again felt misled on this. People viewing the house complained that they couldn’t get hold of anyone. People wanted to ask questions and couldn’t get through. I had several issues with the service and requested to make a complaint and was completely ignored. Even now over a month later since this request I’ve had no response and am now having to go through the property ombudsman. That’s how bad it is. In the end I had to negotiate the sale myself because they couldn’t be relied upon. Avoid them at all costs! Awful, misleading, terrible communication, deceit, poor customer service, poor procedures.
Jon · 14 October 2024
★★★★★ 5/5
TrustpilotGreat communication skills.
While my house was up for sale I often got really downhearted when I had no viewings but Lola was absolutely lovely and understanding for weeks on end. Thank you so much.
Anon · 20 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
