Every review we hold for the Peter Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOlivia was an absolutely fantastic…
Olivia was an absolutely fantastic estate agent and made the whole process feel effortless from start to finish. She kept me consistently updated at every stage, was always quick to respond, and proactively chased solicitors and other parties to keep everything moving. Her communication and dedication really made a difference and took a lot of the stress out of the purchase. I always felt confident that things were in hand because she genuinely cared about getting everything over the line. I would highly recommend Olivia to anyone looking for a reliable, proactive and supportive estate agent.
Hilda · 20 February 2026
★★★★★ 5/5
TrustpilotJess was very helpful and patient…
Jess was very helpful and patient throughout as I battled to get my computer connected for the Zoom session. Despite my limitations she gave a very clear explanation of your offer and strategy for my flat sale.
Roger · 12 May 2026
Agent replied · 26 May 2026
Thank you so much for your thoughtful review Roger.
We’re delighted to hear that Jess was so helpful and patient, we understand that technical issues can be frustrating, and it’s great to know she was able to support regarding your flat sale.
We really appreciate your kind words and your trust in us.
Many thanks,
Jen 🏠
★★★★★ 5/5
TrustpilotNo pressure sales
Lana was professional, well informed and prepared, give me some valuable information to sell my house that would improve my chances of selling it within 30 days. It was a relaxed, informative and pleasant chat.
Joseph · 20 May 2026
Agent replied · 26 May 2026
Thank you for your review Joseph. We’re delighted to hear that Lana provided such a professional, well-informed, and prepared service.
Creating a relaxed, informative, and pleasant experience is something we always strive for, and it’s great to know you found the advice valuable and helpful during your discussion about selling your home.
We truly appreciate your feedback.
Kind Regrds,
Jen 🏠
★★★★★ 5/5
TrustpilotRihanna was knowledgeable professional…
Rihanna was knowledgeable professional and was really helpful with letting us know the options available to us.
MrsClaireCarter · 8 September 2026
Agent replied · 22 September 2026
Thank you so much for your lovely review Claire. We’re really pleased to hear you had such a positive experience with us.
We really appreciate you taking the time to share your feedback and will will be delighted to pass this onto Rhianna.
Best wishes,
Jen 🏠
★★★★★ 5/5
GoogleFirst class service from express estate agency. They acted for the house I was purchasing and Georgia Corrigan was amazing. Returned every call, regular updates and any info I required was supplied in a timely manner. Thank you so much Georgia.
Neil · 19 March 2026
Agent replied · 16 April 2026
Thank you so much for your review Neil.
We’re delighted to hear that you received first-class service throughout your … More
★★★★★ 4/5
TrustpilotDaniel was clearly well informed and…
Daniel was clearly well informed and answered any questions well
Shirley · 25 September 2026
Agent replied · 10 October 2026
Thank you so much for your review Shirley. We’re delighted to hear that Daniel was helpful, knowledgeable and able to answer all your questions.
We’ll be sure to pass on your lovely feedback to Daniel, it’s greatly appreciated.
Best wishes,
Jess 🏠
★★★★★ 5/5
TrustpilotOverall really friendly and helpful
Overall really friendly and helpful. Daisy was lovely and helpful visualise the overall roadmap.
Kay · 27 August 2026
Agent replied · 22 September 2026
Thank you so much for your lovely review Kay. We’re delighted to hear your overall experience was a positive one. We’ll be sure to pass your kind words on to Daisy and thanks again for taking the time to share your feedback.
Best wishes,
Jess 🏠
★★★★★ 5/5
TrustpilotElliot was polite
Elliot was polite , professional and responsive
Rebecca · 5 October 2026
Agent replied · 10 October 2026
Thank you for your lovely review Rebecca.
We’re really pleased to hear you had a positive experience and you found Elliott helpful. Your feedback means a lot to us.
Best wishes,
Liv 🏠
★★★★★ 5/5
TrustpilotRichard made the experience of putting…
Richard made the experience of putting an offer in very easy and straightforward.
Owain · 26 August 2026
Agent replied · 22 September 2026
Thank you so much for your review Owain.
We’re delighted that Richard was able to support you through securing your new home. Buying a home is a big moment, and it’s fantastic to know that Richard helped to make the experience a straightforward, positive one
We’ll be sure to pass your lovely feedback on to Richard, thank you again!
Best wishes,
Jess 🏠
★★★★★ 5/5
TrustpilotGreat service
Beth was excellent. She regularly checked in with me and kept me up to date with what was going on. She was actually the one who informed me the sale had been completed- rather than my own solicitor!
Amy · 9 October 2026
★★★★★ 4/5
TrustpilotDan was helpful and efficient
Dan was helpful and efficient, explaining everything clearly. Promptly responded to questions.
Mrs · 26 August 2026
Agent replied · 22 September 2026
Thank you so much for your review Tracey.
We’re really pleased to hear that Dan was helpful and efficient throughout, and that he took the time to make sure everything was clearly explained. We’ll pass on your kind feedback to Dan.
Thank you again for taking the time to share your experience.
Best wishes,
Liv 🏠
★★★★★ 5/5
TrustpilotAdam was clear in the details he gave…
Adam was clear in the details he gave me. No bullsh*t and I wasn't pressurised. Let's just hope that you can do what he says you can.
Christine · 11 May 2026
Agent replied · 26 May 2026
Thanks for the great review Christine.
We're pleased to hear Adam kept things clear, straightforward, and pressure-free throughout. We really appreciate you taking the time to leave your feedback, and thank you again for choosing us.
Many thanks,
Liv 🏠
★★★★★ 2/5
GoogleI have recently agreed a sale with Express Estate Agency, and I would like to begin by acknowledging that booking the first house viewing was straightforward and efficient.
Following this, as the seller conducted the viewing themselves, we liaised directly for a second viewing without issue.
However, my concerns arose when we moved forward with submitting an offer. The purchase price had already been agreed directly with the seller, after which I received a phone call from Express Estate Agency. During this call, I was immediately asked to pay a £150 deposit for a solicitor, without any prior explanation or discussion. I found this confusing and unprofessional, as no information had been provided about who this solicitor was, what services were included, or whether I wished to use them.
I explained clearly that I had already chosen my own solicitor, but was open to receiving information about their recommended service. Despite this, I received an email requesting proof of ID, which was expected, but it also included bank transfer details for the £150 fee, again without any supporting information about the solicitor, their fees, or terms of engagement.
In my experience, it is highly unusual to be asked for an upfront payment before formally instructing a solicitor or receiving any details about their service. This approach felt presumptive and lacked transparency.
Additionally, I was told that using their in-house solicitor would make the process “quicker.” While I understand the intention, I do not feel this was presented in a balanced or informative way. As someone familiar with the property buying process, I am aware that timelines can vary and are not solely dependent on solicitor choice.
I am also concerned to learn that the seller is using the same in-house solicitor. I do not believe it is appropriate for both parties in a transaction to be encouraged toward the same firm, as this raises questions about independence and whether both parties’ best interests can be fully represented.
Overall, I found this part of the process lacking in professionalism, transparency, and customer care. I would expect clearer communication and proper disclosure of services.
SamanthaJayneBeauty · 2 April 2026
Agent replied · 16 April 2026
Thank you for your review Samantha.We'd like to reassure you that you are under no obligation to use any recommended solicitor. You are free to choose your own and seek alternative quotes if you wish.
While both buyer and seller may use the same firm, they are always represented by different solicitors, as the same individual cannot act for both parties. Some clients choose recommended firms as established communication can help the process run more smoothly, though it does not guarantee a faster timescale.
Details of any solicitor, including their fees and services, should and can always be provided before any commitment is made. At present, we have been unable to verify you as a customer. We kindly ask that you contact us directly, where we will be happy to look into this further.
Many thanks,
Liv 🏠
★★★★★ 4/5
TrustpilotJess was very knowledgeable and open
Watercraft · 29 September 2026
Agent replied · 10 October 2026
Thank you so much for your kind review. We’re delighted to hear that you found Jess knowledgeable and open.
We really appreciate you taking the time to share your feedback and wish you all the best.
Liv 🏠
★★★★★ 5/5
TrustpilotI thought Jamie was very personable and…
I thought Jamie was very personable and pleased that she was honest and didn’t try to push me into changing from my current estate agent
Jennie · 20 May 2026
Agent replied · 26 May 2026
Thank you for your lovely review Jennie.
We’re so pleased to hear that Jamie made such a positive impression and that you appreciated her honest and personable approach.
Providing genuine advice and ensuring clients feel comfortable and supported is incredibly important to us, so your feedback means a great deal.
Thank you again for taking the time to share your experience, and if you require anything else in the future, please don’t hesitate to get in touch.
Sam 🏠
★★★★★ 5/5
TrustpilotStacy was very clear and concise about…
Stacy was very clear and concise about the company and what services they provide. She also answered any questions I had in a polite manner.
Thomas · 12 May 2026
Agent replied · 26 May 2026
Thank you for your lovely feedback Thomas.
We’re so pleased to hear that Stacy provided a clear and concise explanation of our services and answered all your questions politely and professionally.
We really appreciate your review and are glad you had a positive experience with us.
Many thanks,
Sam 🏠
★★★★★ 4/5
TrustpilotBeth was very responsive and helpful
Dorothy · 14 September 2026
Agent replied · 22 September 2026
Thank you so much for your wonderful review Dorothy, and congratulations on completing the sale of your home.
We’re delighted to hear that you found Beth so responsive and helpful throughout the process. We’ll of course make sure we pass your lovely feedback on to Beth.
It was a pleasure helping you with your sale, and we wish you all the very best for the future!
Best wishes,
Jess 🏠
★★★★★ 4/5
TrustpilotOverall a good experience
Overall, a positive experience. Not quite as slick as promised. Was told I would be appointed a person to be my single point of contact, who would remain with me until the house sold. It started really well. Lola was appointed to be my personal contact. She was on annual leave for the first week but Rhianna was still available. I was contacted by Lola, back from holiday but have not spoken with her since. 2 calls from people about in house solicitor service. Great value, speeds things up. Done. Then Max took up the reins. He has been great and we have moved to an offer.
Ann · 20 October 2025
★★★★★ 5/5
TrustpilotOutstanding
Our property was on the market with a local estate agent for some time, but we were not kept informed about whether potential buyers were in a position to purchase, and we received no feedback after viewings despite our efforts to follow up. Initially, I was hesitant to use Express, but I am so pleased that we did. The house was sold within a week of being listed, and I found the online portal to be very informative. Ryan Dillon was outstanding; he secured a sale at the asking price and provided regular updates by phone throughout the process. I would highly recommend Express Estate Agents, as their level of service exceeded my expectations, even though they were not a local agency.
Mrs · 17 October 2025
★★★★★ 4/5
TrustpilotHonest and helpful
Polite, professional and honest advice provided by Rhianna. Ultimately the service on offer was not suitable for our situation but appreciated the candid advice offered to allow us to make the right decision. Would recommend to anyone who is looking to explore alternative routes to selling their home.
Michael · 6 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to share your experience Michael. We’re pleased that you appreciated the honest and professional advice. While our service wasn’t the right fit for your particular situation, we’re glad we could offer candid guidance to help you make the decision that was right for you.
We really appreciate your kind words and recommendation, and we wish you all the very best with the sale of your home.
Best wishes,
Jess 🏠
★★★★★ 1/5
TrustpilotGDPR Rule Breakers
This company is unbelievable. After complaining about them breaching my previous estate agents contract by advertising early they have now responded to my Trustpilot review by saying 'if i am a genuine customer of theirs, then please call and talk to a manager'. I called and they greeted me by calling me by my first name, how have they still got my personal details after asking them to delete my account in line with GDPR. This company cannot be trusted to apply by any legal rules.
Martin · 28 September 2026
★★★★★ 1/5
TrustpilotTerrible experience from start to…
Terrible experience from start to finish. I was talked into putting our house on the market by on of their sales agents, despite the fact I told her it was a bad time to sell, I was assured that they were selling lots of properties and should put it on. During the time we were on the market we had one viewing with no feedback. I tried countless times to reach our “dedicated agent “ who mostly ignored my emails and calls. When I finally asked them to take it off the market, it took 10 days to get it off rightmove. Then they emailed me telling me if we sell in the next three months, we will owe them the full commission. My advice would be to steer well clear of this awful firm
Mr · 22 September 2026
★★★★★ 1/5
GoogleI was totally taken in and reading other blogs on this company I should have cancelled when I could.all the promises never materialised and basically conned. What there act is to promise the earth and under price your house to get a cheap sale quickly but all there interested in is there commission full stop .do not trust them at all a complete bag of cheats and that's being nice .
Chris · 10 April 2026
Agent replied · 16 April 2026
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This certainly isn’t the level of service we aim to provide, and we take concerns like yours very seriously.
We’d genuinely like the opportunity to look into what happened and address the issues you’ve raised. Our intention is always to provide honest guidance and achieve the best possible outcome for our clients, so it’s concerning to hear you feel this wasn’t the case.
We will contact you so we can review your situation and work towards a resolution. Your feedback is important in helping us improve our service.
Many thanks,
Liv 🏠
★★★★★ 1/5
TrustpilotThe worst estate agent I’ve ever used
The worst estate agent I’ve ever used, terrible communication, Anderson Bailey eventually stopped replying to my emails. Out of interest I submitted an enquiry to see what a potential buyer got (answer - nothing, no phone call no follow up at all). We had one viewing who turned up at our door without us being told. Despite only ever having one viewing with them in our final email from Anderson apparently there were 5 people to whom they introduced the property, one of whom was myself who was never contacted, but clearly there were 3 other leads who never converted. Useless company, don’t waste your time like we did
Lani · 15 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
