Miller Lettings Penzance reviews

★★★★★ 1/5

Google

I have been appauled at the service from this agency the Penzance. They never get things sorted and they need to be chased constantly. They NEVER call back when they should a d have no idea what is going on regarding repairs and maintenance. The member of staff whom I have been dealing with (L) is hopeless. My landlady ha e notice to terminate her contract with them after them taking 6 months to (not) get a leak sorted. Our deposit should have been returned within 10 days of her contract termination a d we have still not received it almost two months later. This is after numerous phonecalls and emails I would advise anyone to steer well clear of this agency. Utterly shocking service. As the previous reviewer said I am only giving one star as it is not possible to give zero.

Claire · 18 June 2018

★★★★★ 5/5

Google

Ellie and Rebecca were excellent. They communicated quickly, answered all my questions and offered helpful advice.

Harry · 17 June 2022

★★★★★ 5/5

Google

Outstanding service. Make you feel very welcome, supportive and they're very understanding. Highly recommend and would no doubt use again (if we ever leave our current household, big if).

Harrison · 16 October 2024

★★★★★ 1/5

Trustpilot

Conditional Selling

Would not allow us to view a property without providing proof of funds to purchase - just to view, not when making an offer. Funny how this only came up when they were plugging their mortgage services and were desperate to book an appointment. Company interests above those of the seller and buyer. If you are thinking of selling with this company, just think of all the buyers they won’t allow to view your home. Can’t be in your best interest can it?

Anon · 6 September 2023

★★★★★ 5/5

Google

Ellie, Rebecca & John from Sales and Laura and Alex from the lettings dept. Have all been thoroughly professional, helpful And friendly. I would highly recommend their services to anyone considering buying, selling, or renting a property in the Penzance region. It's been a pleasure dealing with you. Thank you all James & ElianaPositiveResponsiveness, Quality, Professionalism, Value

James · 17 June 2022

★★★★★ 5/5

Google

Thank you for contacting me so promptly, Livia was very professional and I feel sure you can help me find a property.

Linda · 18 June 2019

★★★★★ 1/5

Google

Asked for a valuation on my property, came but never ended up giving me a price. 3 weeks later and still dodging my calls saying they’ll ring me back. Very poor communication.

Luke · 17 May 2024

★★★★★ 1/5

Trustpilot

Scum

Scum! In a nutshell, they'll say what they need to until they have your money and then you don't exist. Estates agents remind me of politicians, lying, sleezy and generally not nice people. They all take money for doing nothing and the world would be a better place if they all just disappeared, a bit like they do after taking your money.

Stopstalkingme · 1 June 2024

★★★★★ 1/5

Trustpilot

absolutely hideous company

i recently left a property unfortunately "managed" by millers. every single aspect of my time renting via them was absolutely hideous, they may as well have not even been there because they ignored everything from me... unless getting extra money was involved! now I've happily left after giving them adequate notice as stated in the tenancy agreement and handing keys back (all evidenced)... they're still causing BIG issues for me.in a sleepy haze i accidentally sent them my rent for my current property. initially they said not to worry and they would send it straight back. then later in the day they left a voice message to say they couldn't give it back as i owed them rent until the 5th of december!i had no previous knowledge of this until this very moment! I am now down 725 and have no way of paying my current rent and putting my small children and myself at risk of homelessness! i have re sent all of the evidence i have, they are point blank refusing to send it back to me and now just blatantly and shamelessly stealing from me.they are vile human beings and when i phoned again yesterday i was told by 'Travis' to ask him nicely and he'll think about looking into it and then laughed down the phone to me!avoid, avoid and avoid again!!! bunch of parasitic scumbags

Hana · 8 January 2023

★★★★★ 1/5

Trustpilot

I lam a landlord I paid millers to fully…

I am a landlord I paid millers to fully manage my property in stangray avenue it was last inspected November 2019 I had to get bailiffs to remove tenants in August I could write i huge list of incompetence by millers they have cost me thousands of pounds but terrible just sums them up totally. I’m now spending huge cost on repairs and will never have anything to do with millers again .go for anyone but millers is my advise they are a real disgrace and I’ve been letting property since 1983

Jack · 29 October 2022

★★★★★ 1/5

Google

Corrupt. Literally turned a buyer away and did not tell us as sellers. Suggested a developer or auction. Never advertised on line. Kept it in house. Put forward fake buyers who pulled out. Do not trust them. Ombudsman notified.

Sarah · 22 July 2023

★★★★★ 5/5

Google

The service I have received over the years from Victoria Nicholls and the Letting team has been second to none! I let my house and then a number of commercial properties and garages with Victoria's help and every time it has been swift and smooth. A very professional and efficient service. I have no hesitation in recommending this team, in fact I have.

Tim · 18 June 2019

★★★★★ 1/5

Trustpilot

What a despicable LYING VILE .company

What a despicable company. As lovely as they can be while telling you that they will send you a viewing, chatty chatty chatty, yes you will have the first refusal, then keep you waiting for days, they actually screen their calls and flick it to the answerphone when they see it is you. Ring on a different number and the answer and sound really sheepish and make up a total load of lies as to why they haven't sent the video. In the meantime, you have let other properties go due to their optimism about getting the one you asked about. The fact that lucy and Simeone sounded so nice makes them that much slimier. I have family members with businesses in Torquay and will make it my first mission when I do move there to have the name of this tinpot company spread as far and wide as I can for being the disgraceful, duplicitous liars they are. ESTATE AGENTS ARE KNOWN AS FILTH FOR A REASON....................... THEY ARE

Oxofamilydad · 18 August 2022

★★★★★ 2/5

Trustpilot

Bad bad and bad

I met Nesha at the property, who told me to "not pay too much attention to what comes up in the surveyor's report. Take what they say with a pinch of salt." I was then told by manager, Shawnie, at various times that share of freehold flats "properties don't need Fire Risk Assessments on communal areas". MillerCountryWide have no idea what they're talking about. They strung me along and would say whatever they can to get the sale to go through with no regard for my time (or money). The sale fell through in the end, after 6 months and a lot of money wasted. Absolute salespeople. The biggest joke is that they relisted the property to the market 1 week after the sale fell through. Clearly they hadn't made any of the changes that needed to be done. This is probably more due to the seller, although they're still listing properties they know people are going to have problems with. The property was a 2/3 bed flat - Flat 2, 12 Wyndham Square in Plymouth. Just be careful if you're looking at buying this flat as there are LOADS of problems with this property and it has not been kept up to regulations over the years.

Matthew · 24 June 2022

★★★★★ 5/5

Google

We have used their “let only” services twice now and have found them to be friendly, professional and hard working. They moved very swiftly to market the property, took good quality photos and communicated very well in regards to potential tenants. We would definitely use their services again.PositiveProfessionalism

Joanna · 17 June 2022

★★★★★ 1/5

Google

Service is very poor, as a landlord I continually have to call, send e-mails etc. Still waiting for a reply to my question posted to letting manager on 28th Feb, again on 28th Mar, 30th April, called office on 4th May and still nothing. I only gave it a star because you cannot post otherwise and there are no negative or black stars

Simon · 18 June 2017

★★★★★ 1/5

Trustpilot

Terrible. Would not recommend

Would not recommend this estate agent. We applied for a property and the took a £200 holding deposit from us and now refusing to give it back. In the current housing crisis where people and families are desperate for homes, have nowhere to go and are facing homelessness - all these people are concerned about is lining their pockets. We have emailed them numerous times and now they just don’t reply and ignore us. The process from start to finish was disorganised and nothing was explained properly. To just take peoples money and not even bother to communicate with them is disgusting.

Laina · 12 February 2022

★★★★★ 1/5

Trustpilot

Yet another 1 star review, unsurprisingly.

Much like the other 82% of reviews, I too have had bad experiences them from both a buyer and a seller's point of view. TLDR: They are incompetent, uncommunicative (even within their own offices) and just generally awful to deal with. The trouble is that there are too many chumps to rip off, which explains why a company can get 82% of reviews giving 1 star and still be in business. Seems wrong.If you're a buyer and want to book a viewing, you'll have to give them far more data than they need, and far more than any of their competitors ask for. They'll want to know everything about you, and to be honest I'm almost suprised they didn't ask for a DNA test, a stool sample and for me to slice off a sliver of my kidney to give to them. To even book a viewing with them you'll need to provide proof of mortgage offer, I'm assuming so they can try and rinse more money from you by offering vastly overpriced mortgage deals with their 'partners'. For a viewing only, there is no reason why you need proof of a mortgage offer, other than to force people into giving the company their details, which MillerCountrywide can then give/sell to their partners.As someone who currently rents, I found out the very day I moved into the flat that they put the property on the market, then started hounding me by email, text, phone calls and voice mails practically demanding entrance for prospective buyers less than a week after I'd moved in! The trouble is that they have Sales and Rental departments, and neither of them talk to each other, at all, so one hand literally has no idea what the other is doing and they all just pass the blame and responsibility over to the other side. It's bad enough business is greedy and incompetent staffed by people with shoulders so slippery I believe their clothing is made of teflon, and so incompetent I suspect if brains were dynamite most of them would have trouble blowing their own noses.Oh and additionally, when I moaned about them to my landlord, he said he has also had nothing but trouble from them and was considering taking a property he has listed with them off the market entirely his experience has been that bad. Personally, I feel like their company name would be more accurate and suitable if you removed the 'o' from it, added and 's' to the end and then removed all the other letters before 'c' and after 's'.Avoid.

Ryan · 29 January 2022

★★★★★ 5/5

Google

We were very pleased with the efficient and professional service from Ellie Reynolds during our recent house move. She worked really hard on our behalf when things became complicated. Many thanks also to John Mazzeo for his input. Best wishes to all the team for their hard work. Paul and Sue.

Martin · 17 June 2021

★★★★★ 5/5

Google

Lovely people and got things done swiftly

Jake · 4 December 2025

★★★★★ 5/5

Google

Victoria Beresford was knowledgeable, efficient and professional .

Julie-Anne · 27 August 2019

★★★★★ 5/5

Google

Victoria Beresford was knowledgeable, efficient and professional .

Jules · 18 June 2019

★★★★★ 1/5

Trustpilot

They forged my signature!!

They forged my signature and locked me into a fixed term contract. Do not go with this company.. I'm in the process of fighting my right to leave.. it has taken for me to withhold my rent to finally get some response.. Me and two others at the house we rent have been addressing a number of issues with the property for over a year.. nothing has been done about it at all, our kitchen has water pouring in every time is rains.. we have windows that don't even fit the frame so draft comes in. We have rodent problems .. those issues over a year and a half later are still issues. They will quite happily blame the landlord for these problems but ky final problem with them is the tipping point. I called mid November to tell them would no longer like to love there because my housemate is stealing from me.. I was told y email their main email address to get the issue escalated.. no response.. I emailed the lady in charge of the property, Fiona at your Plymouth branch who called me and said that I cannot move because I was on a fixed term contract and that she would like to invite me to the office to sign the tenancy agreement. They let my other housemate move no problem. A week or two later I get an email saying that I still cannot move because I'm in a fixed term contract... a contract they have admitted that I've not even signed yet. I call them mid December to ask if they think it's acceptable that I've not had any response and I spoke to a young lad who clearly had NO idea what he was doing and said he'd call me back around lunch time... nothing. I called them back up to ask them f I'll still get a call back and was told, oh sorry, he'll call in 10 minutes.... NOTHING. I them left them a voice mail, with my name, the property, my issue and my number... just like preamble said.. nothing, no response. I then eventually got a call back in JANUARY!!? Was it because of my issues? ... no.. it was because I'd withelf my rent which I gave them full notice to the young lad I'd spoken to that I'd be doing. Obviously he hasn't relayed the message to anyone. Fiona in the Plymouth mutley branch called me about this.. I'd said to her that I've already called and emailed numerous times and that not only am I not living with my thieving housemate, they haven't done a single thing we asked.. I've been waiting 5 months for a lock on my door because of said thieving housemate, and that I've waited 3 months for any response. During that conversation I pointed out that I've not actually signed the contract and I'll be moving out before the end of February whether they like it or not.. it was at this point she said "you have Esigned it" .. WHAT?!?! I didn't sign your contract, check your emails.. you NEVER sent me the contract to sign. Do not go with this company, complete liars, will use delay tactics and will commit unlawful acts to get/do what they want. A complete disregard to the reasons I want to move and only care about lining their pockets. You can keep my deposit, I'll actually pay to make sure I'll never have to hear their name again.FYI, signing something on someone's behalf without their knowledge is ILLEGAL

Charlotte · 4 March 2021

★★★★★ 5/5

Google

Our experience has been very good with Alex & Laura - providing a very efficient ,helpful and professional service .We would not hesitate to recommend . Jill & Steve .

Jill · 17 June 2023