Trusted Agent profile · Penzance
★★★★★
147 reviews across 2 platforms
3 The Green Market, Penzance, TR18 2SG
Miller Lettings's office in Penzance, at 3 The Green Market, is rated 3.5 out of 5 across 147 reviews on two platforms, including 92 Google reviews rated 4.4.
Every review we hold for the Penzance office, from every platform, shown as written. First names only.
5/5
TrustpilotVery welcoming service.
Very welcoming service. things where sorted very quickly arrangements where fairly easy. Olivia from the Penzance branch was very kind enough to assist me with moving into a place in Towednack! Very peaceful just what I’d been looking at for a few years now. 👍
5/5
GoogleJohn and his team have provided excellent service since the first day we met them until completion. Very friendly, helpful staff. Nothing was too much trouble. Response time was excellent. We highly recommend them to anyone selling a property in the Penzance area. Thank you to the whole team for your support, help and advise throughout the whole process.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe’ve been meaning to write this review for a while now. We can’t thank Laura enough for all of her help, she really went above and beyond to help us. Professional and kind and always got back to us when she said she would. Thank you again!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNo customer service.
Placed my property for sale with MillerCountrywide Penzance back in April 2023 with an ‘Offers Over’ notice on the price, and a guarantee from the staff that any potentials will have been checked to ensure they had funds. First visitors said they did not have the budget, so do not know why they visited. Second made an offer below price, which I turned down as was told the price was based on offers over. Since then there has been 1 visit, over a week ago, I am still waiting after calling the agents 3 times for an update on how the visit went.
5/5
GoogleSo happy to recommend Ellie and the team at the Penzance office. Professional, friendly service at each stage of the process, and great support as we battled through some stressful conveyancing.
Thank you for your glowing 5* review and recommendation Prusue. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMiller Truro
The initial meeting discussing mortgage options went well, but after learning of our income and budget and what could be lent, all interest in helping us dwindled. There was no enthusiasm or help in getting us a mortgage. My partners pregnancy was used against us as a reason that we may not be able to get a mortgage due to maternity pay. We were told we could only borrow a small amount from lenders and it had to be now as closer to the due date we would most likely be declined. We had a large deposit and yet we were not taken seriously. We were sent only one property to look at which was not even suitable to our needs. Emails went unanswered and we just got the feeling that we weren’t valued as potential customers, so we went elsewhere and secured a mortgage with no issue. Terrible service, would not recommend.
5/5
GoogleAbsolutely brilliant. Big thanks to Ellie and Rebecca for working so hard to get the sale through, they were fantastic and so was the overall experience. Can't recommend this branch highly enough.
5/5
GoogleI had the great pleasure of Courtney George being my agent. Courtney was a very happy professional that made me very relaxed when going through a stressful time in my life. She made everything as easy as possible for me. She kept me informed from start to finish, for that I'm very grateful. So Courtney George thank you so much for what you have done for me.10/10. X
Really great to read another 5* review for our Millers branch. Thank you so much for taking the time to leave this wonderful review. Your comments will be passed on to the team. Kind regards, Lucy.
2/5
TrustpilotSt Austell. Poor response times and lack of interest
Put our house on the market and initially were very happy with the service we received. Luke was very welcoming and professional and then he left the company. We weren’t informed if this and had no contact telling us who our new point of contact would be. After this it was a shambles. Emails and calls not returned. Got the impression that they weren’t really interested in our sale, quite a lazy approach. I don’t feel that we received a professional service compared to other estate agents we have used. We even considered pulling the sale and re advertising with a different estate agent. All sorted now but I personally wouldn’t deal with this company again in the future.
1/5
TrustpilotWould not recommend this company if…
Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot
1/5
TrustpilotAwful Estate Agents
Awful Estate Agents. Dont recommend them at all. I sent numerous online requests about a property to let, I phoned and left voicemail and couple more emails and nothing!! Dont bother wasting your time!
5/5
GoogleEllie was fantastic from the very first phone call right up until completion. The level of service was outstanding. I felt supported throughout. I am convinced that the sale would have fallen through without Ellie's calm and dedicated approach. 100% recommend!
5/5
Google5 Stars are not enough. Ellie and the team were amazing, persistent, professional. Our sale had a few twists and turns (not the teams fault!), but they kept going, chasing everyone in the chain until the job was done. Can't recommend them highly enough.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe service was very good and Kenan was very responsive and supportive guiding me through the process.
5/5
GoogleLaura and Alex were brilliant in helping me rent out a property. Making sure i had all the information needed to make it a quick and easy process. I can highly recommend them from a landlords perspective . Thank you again
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleI recently moved from London and the team have been nothing but exceptional in their service and support. I highly recommend them to anyone looking for an agent in the area.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe couldn't be more delighted with the service we got from Ellie and the team at Miller. Ellie kept us well informed and positive during a long and sometimes frustrating house purchase and sale. We'd have no hesitation in using them again and would recommend them without reservation. Amanda and Andrew Segal.PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery pleased with my letting experience. Courtney and her team really listened to my needs and desires to help me find a lovely flat. They not only were brilliant during my search, but have also been helpful since my move in. I appreciated that they do not forget clients once they sign a contract. Thank you for everything!
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
1/5
TrustpilotTerrible service
Terrible service Lost all the keys to property. Set up a utility service without permission or paperwork leaving me a bill of £500 even though property was vacant for a year. Customers service not helpful. I would strongly advise against using this company whether it be for rental or sales.
5/5
GoogleAlex was very professional in our first home check, he was very helpful with some of the issues in house and offered advice with new heating schemes. Thank you! Great service as always.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotGazumped on exchange date...
I am writing to express my profound disappointment regarding my recent experience with the property purchase process of 53 Runway Road, Plymouth, PL68DT, with Miller and Countrywide, Plymouth, who are the vendor's agent. After months of searching for a property, I was thrilled when my offer of £325,000 was accepted for the property matching the property offer as advertised (325,000 pounds). I invested not only my time but also considerable financial resources, over £1,000, into this endeavour on surveys and searches, only to face an unexpected and disheartening situation on the exchange date. To my astonishment, I was informed that my initial offer was no longer acceptable and that I needed to increase my bid. This request came as a complete shock, especially given that my offer had been accepted two months prior. It is incredibly frustrating to be gazumped at such a critical juncture, particularly without any substantial reason provided for the sudden change in circumstances. As a buyer relying on a mortgage, I had budgeted and planned my finances carefully. The callousness of the vendor and the rogue attitude of the estate agent in this situation have left me feeling bad. It's hard to understand how they could expect me to simply increase my offer with no justification, especially at such a late stage in the process.
1/5
TrustpilotSleazy, Tacky Tactics
I have received several mailshots from this estate agent. All are unsolicited. In order to stop these unwelcome mailings I have to contact a third party- editmy info- and give my full details, including my email address. No doubt this will then lead to more unwanted rubbish. I appreciate that Miller has many poor reviews and no doubt is trying to increase business, this is not the way to achieve this! Should I wish to move house in the future they can be sure that I would not consider using them.
1/5
TrustpilotRecently rented a property from the…
Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day. Property owner makes false allegations of damages and staff dealing with the matter were unhelpful, rude and abrupt - clearly having the Landlords side who is their customer. Worse agent I have ever used.
5/5
TrustpilotKetan at Falmouth
Ketan was amazing for me throughout my experience. Always helpful and a genuine person. Felt like he was always invested in me getting my house. As I’m a first time buyer I had very little knowledge on how this works but Ketan was knowledgeable and supportive.
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