Trusted Agent profile · Penzance
★★★★★
147 reviews across 2 platforms
3 The Green Market, Penzance, TR18 2SG
Miller Lettings's office in Penzance, at 3 The Green Market, is rated 3.5 out of 5 across 147 reviews on two platforms, including 92 Google reviews rated 4.4.
Every review we hold for the Penzance office, from every platform, shown as written. First names only.
5/5
GoogleMiller have been very professional and helpful in all aspects of selling my mother's house. I fully recommend them.
Thank you so much for your kind words and recommendation! We're dedicated to providing top-notch service and are thrilled to hear about your positive experience selling your mother's house. It was a pleasure working with you. Kind regards, Maggie, Customer Relations.
5/5
GoogleAlex has been the best, so accommodating trying to sort things around my odd working hours but also helping me to get things sorted quickly,, much appreciated x
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlex and Laura were amazing with the rental of our new property in Cornwall. I would highly recommend there services and the agency. Very professional and knowledgeable
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFantastic staff very helpful…
Fantastic staff very helpful understanding always ready to advise and listen and understand and explain everything
5/5
GoogleVictoria Beresford was really thorough and professional. She was very knowledgeable about the area and was very easy to deal with and talk to. Victoria and her company gave us a brilliant service from start to finish. I would happily recommend her to anyone wishing to sell their property.
Thank you Sian for recognising our hardworking Miller Countrywide team with your 5* review! I will make sure your kind words are made known to our local team. Kind regards, Scott
5/5
GoogleWonderful personal service from Ellie and the team throughout the process and even after completion! Highly recommended
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional, genuine, kind and supoortive, Ellie restored my faith in the real estate industry! The whole team are wonderful - responsive and friendly, refreshingly honest and helpful: I wouldn't hesitate to recommend. Thank you.
Thank you for your kind words! We strive to provide exceptional service and it's so rewarding to know we have restored your faith in the real estate industry. Our team takes pride in being professional, genuine, and always ready to support our clients. Thanks for recommending us! Kind regards, Lucy, Customer Relations.
5/5
GoogleEllie and John were professional, helpful and reliable throughout my sale, and genuinely cared. I'd recommend them,they kept me upto speed in all areas, and always answered any queries.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleThe team in Penzance have been exceptional and we cannot recommend them enough. Ellie and Rebecca in particular have been thorough, attentive, supportive and particularly empathetic when matters got a little tense. First class service from an amazing team. Thanks for everything guys. You are stars!
Thank you for leaving us your superb 5* review and recommendation. Thank you Matt for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUNPROFESSIONAL AND MISLEADING
My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested. The main concern was the cavalier attitude they demonstrated to somebody who was vulnerable and living alone, hundreds of miles from family. On one occasion the house was left unlocked and the garage wide open after a visit and on a more serious note the agent allowed a purchaser to take photos of valuable items in the property and only on alerting them did they visit them to remove them from the purchaser's laptop. We have a made a complaint on these and other issues but have been underwhelmed by their response. They are investigated themselves and therefore, it is not independent.
5/5
GoogleA really great service notably from Ellie and Rebecca, after countless issues (not their fault) with solicitors etc, we felt very lucky to have this team on our side. Without them chasing daily I’m not sure we ever would have got to completion but Ellie and Rebecca took so much of the stress out of this for us. We can’t thank them enough!!
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleLaura and James were brilliant at handling the rental of our Penzance cottage Everything was taken care of in an efficient manner We also bought the cottage from them 2 years ago ThanksPositiveProfessionalism
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleLaura has been great all the way through. If you are looking for a lettings agent in Penzance go with these guys. Really responsive and helpful. 5 stars
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAggressive cold calling me trying to…
Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!
5/5
GoogleI have been really impressed with the service Miller Penzance has provided. I was particularly impressed with Kenan and his approach. He’s very straightforward, helpful and proactive, as well as friendly and knowledgeable. He is a real credit to Miller! Thank you to all the team with your help with my property search.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA really great service notably from Ellie and Rebecca, after countless issues (not their fault) with solicitors etc, we felt very lucky to have this team on our side. Without them chasing daily I’m not sure we ever would have got to completion but Ellie and Rebecca took so much of the stress out of this for us. We can’t thank them enough!!
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
1/5
Trustpilotpoor
Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.
5/5
GoogleCan recommend from experience both Sales and Lettings of small residential property with Miller, for both I've found management of communications to be best in class. Using experience with another major UK Letting Agent, the service is good value and a useful range of management service level options are available. In 2021's property market, Agents have been limit-tested, but pre-pandemic service levels seem to have maintained at Miller PZ.PositiveResponsiveness, Professionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
GoogleI appointed Miller Country Wide to manage my properties in Penzance, but it was the worse experience in my life. Miller Country Wide do not select tenant professionally, they only think of a quick return. In my case, the agent Courtney took advantage of he position and put one of her friends in my flat that stopped paying rent immediately after 3 months and left the property in complete mess with broken main entrance door. Michelle the branch manager refuses to deal with any problem claiming that she is busy and the company is short of staff. Michelle got me to sign for sign zero deposit which was not a very good option. I suffered lots losses. Please please do yourself a favour and avoid this agent. It is wildly known in Penzance that this agent is absolutely useless. All landlords end up switching to other agents after having bad experience like myself.NegativeResponsiveness, Quality, Professionalism, Value
I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
1/5
TrustpilotI’ve unsubscribed multiple times to…
I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.
5/5
GoogleExcellent experience of purchasing our house. Thorough & professional. Dealt with difficult issues & progressed the process well, keeping us informed throughout. Many thanks to all the team but particularly Nick & Victoria
Thank you Matilda for your glowing 5* review of our local Miller team. It is always great to read such positive reviews from our clients. Kind regards, Scott
5/5
GoogleJohn, Ellie, Rebecca and the whole team were thoroughly professional and personally very warm and friendly throughout the covid-blighted sale of our house in West Cornwall. Estate agents sometimes get a bad press, but I have to say that the Penzance team more than earned their commission and did everything they could to inform and reassure us and to expedite the sale. Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally helpful team in general, with Courtney George and Livia Morant being terrific points of contact. One of the best ways to experience customer service is when things go wrong and I had a little hiccup at one point which was dealt with thoughtfully and patiently by the both of them with an emphasis to simply fixing matters and helping ensure that it didn't happen again. Great overall attitude and I couldn't want for a better agency to be managing my tenancy. Thanks both.
Thank you Matt for taking the time to share your kind words and 5* review. Glad to know that the local Millers branch assisted so much. Best wishes, Mark
1/5
Trustpilot-1 if I could
-1 if I could Please can a manager contact me before I have to take legal action. The Local branch is useless and have left us over Christmas with disabilities in our household with serious maintenance issues. I need it done no one will listen no will pay for it, its making us iller and no one at millers cares. I'm contacting my local mp, shelter and legal advice if nothings done. Im sick of being ignored because I rent
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