Miller Lettings Penzance reviews

★★★★★ 1/5

Trustpilot

Torpoint Branch are terrible letting agents

Well where do I start, they fail to return calls and emails. They pass the buck, they have "managed" a rental property for several years for me. The agreement requires two inspections a year. Well I have had a gap of 19months between gaps and 7 weeks between inspections. They keep telling me this year it is government guidelines that mean the inspections have not happened this year. I have shared with them the legislation that says they can. I have now had a "virtual" inspection well the pictures are of a poor quality and it is 12 months since the last inspection. The current manager keeps saying it is not my fault I didn't work here then. It is tiring to deal with such a company. They used to be a little private letting agent when I started before being taken over by this shoddy outfit. I changed bank account for the rent to be paid into so they withheld the payments!!!! Well if you wish to have stress and aggravation use this. I certainly would not trust them to sort out a party in a brewery.

David · 17 December 2020

★★★★★ 1/5

Trustpilot

BUYER BEWARE...

BUYER BEWARE...Ensure anything promised or intimated, especially by the manager, is confirmed in writing.During your viewing make sure you document an inventory, sold as seen properties means nothing to this estate agency as vendors will be allowed access to remove whatever property has been displayed to entice your offer.Should you wish to discuss any issues, the manager will no longer be available and your emails will be ignored.The Property Ombudsman can only act on documentation, none of which will be forthcoming from the St Agnes branch.

Greg · 29 November 2020

★★★★★ 5/5

Google

Excellent service thank you for finding me ideal tenants and your clear assistance in preparing for rental

Frank · 18 March 2024

★★★★★ 1/5

Google

One word.....embarrassing.

Mike · 27 November 2024

★★★★★ 5/5

Google

Ellie helped us to sell my stepdad's house after he sadly passed away and she was completely brilliant. She kept me well informed throughout, gave really useful advice and helped to keep things moving along with the solicitors. Would 100% recommend.PositiveResponsiveness, Quality, Professionalism

EJW · 17 June 2021

★★★★★ 1/5

Trustpilot

The Torquay office is just awful

The Torquay office is just awful! Full of young girls who don’t know the basics of sales. decided to leave our nanny cam on one day to see why we weren't getting anywhere and one of the girls there barley said a work other than ‘hmmm’ ‘yeah’ ‘oh my god’ and spent most of the time giggling. Considering their quite pricey for the area I was expecting real quality but if you into their Torquay branch you’d think you were behind the counter at top shop. Really unprofessional, they need to find a good training program for all these girls or get some staff with knowledge and experience.

Amy · 24 September 2019

★★★★★ 5/5

Google

Laura and Alex, were extremely helpful in setting up our new Venture. Excellent communication and regular updates.

Loretta · 19 December 2023

★★★★★ 5/5

Trustpilot

New rental.

We decided to entrust our property to Millercointrywide, Falmouth office. The level of service given by Cameron Wallis the branch manager has so far been excellent. The office team I understand is a relatively new and this is in there favour, which shows in their enthusiasm. They keep you informed what is happening at each stage and Cameron certainly represents the company extremely well and is very knowledgeable. We have every confidence that our property will be rented at the anticipated price. I would not hesitate in recommending them.

Philip · 14 December 2018

★★★★★ 5/5

Google

I purchased tenants insurance from Alex, very informative and friendly. Very good price for the cover it provides:) Thank you

Amie · 22 July 2023

★★★★★ 5/5

Google

We received a great service & all the staff were very helpful!

Katie · 18 January 2024

★★★★★ 4/5

Google

Friendly and very responsive e service. The team was extremely helpful and the Apps and support made for a soft landing in a new town. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Anne · 17 June 2022

★★★★★ 5/5

Google

Laura helped find me the perfect apartment in Penzance. Not only was she organised and helpful, she was very friendly. I’d recommend her to anyone looking for their next rental / purchase. Thanks again Laura!PositiveResponsiveness, Professionalism

Jack · 17 June 2021

★★★★★ 1/5

Trustpilot

Cant get the address right on a tenancy agreement

Just had a tenant give me notice, Saying the agreement has the wrong address on it so she is not bound buy it.Hundreds in fees and they cant even get the address right on the agreement. No doubt they will say I should have checked it. but if you cant get something that basic correct its probably best to do what I am going to do and go to a different agent when this tenant has left.

Adrian · 20 October 2016

★★★★★ 5/5

Google

Lovely staff, very efficient and found me a great place to live!

Kenan · 20 October 2023

★★★★★ 4/5

Google

I purchased tenant's contents insurance through Michelle in Penzance. She was knowledgeable on the products offered and the insurance is excellent value for money. I highly recommend the service and the insurance.

Livia · 26 August 2021

★★★★★ 1/5

Trustpilot

If I could have given a zero stars I…

If I could have given a zero stars I would have as that how much they care about service. No show for an appointment, no phone call nothing. Can't speak to a person as the phone is never answered in the Plymouth branch.

Unhappy · 11 October 2023

★★★★★ 5/5

Google

Without the help of your assistant manager Ellie we would still be waiting in the system exelent service .PositiveResponsiveness, Quality, Professionalism, Value

Sid · 17 June 2022

★★★★★ 5/5

Google

What brilliant company so efficient and helpful this would be the second property that we are rented through them could not be happy with the service they give.

Alana · 18 June 2019

★★★★★ 5/5

Google

Great service and professional - lettings and sales, full legal services for landlords and excellent fast advice.PositiveResponsiveness, Quality, Professionalism, Value

Samaya · 17 June 2021

★★★★★ 1/5

Trustpilot

Criminals

Asked for proof of funds Asked for £700 up front for mortgage application All about the money, nothing else Scamsters!!! Rude

Jonny · 19 April 2024

★★★★★ 1/5

Trustpilot

I wish I could give a zero

I wish I could give a zero, because as of yet they haven’t done anything to sell our house! Can’t even get photos done! Useless!!

P · 11 January 2024

★★★★★ 1/5

Trustpilot

Manager of Torpoint branch is a bully.

Manager of Torpoint branch has harassed and belittled my vulnerable Mum who lives alone. Despite cancelling her contract she was daily contacted nearly daily and has now been told she has to still pay him commission if she sells with another company.

Mrs · 4 May 2022

★★★★★ 3/5

Trustpilot

Be careful with your deposit if your renting.

It was complicated for me to get my deposit back, it took 7 months, a lot of emails and phone calls. I recommend you to be careful with that, and to use the protection if you can (which only lasts 3 months). Some employees of the companies are very nice and helpful though.

Edwige · 18 November 2019

★★★★★ 5/5

Google

Lovel helpfull down to earth and experienced, we will rent again and cant Raitt highly enough, Karen and Ross

Karen · 17 June 2020