Every review we hold for the Penylan office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a wonderful experience with Hogg & Hogg who went above and beyond to help me complete my purchase in a short period of time. The team were always available to answer any queries and guide me through the process all the way.
Huge thank you to Helen, Ceri and the rest of the team. I do not think there are any more experienced, kind and professional Estate Agents available.
Jiawen · 10 August 2022
Agent replied · 6 July 2023
Jiawen, thank you so much for your review it was very kind of you and much appreciated. Thank you for being such a proactive and pleasant client!! Good luck and best wishes to you in your new home. :) Helen
★★★★★ 5/5
GoogleMy home purchase was quite challenging but throughout the whole process all staff at Hogg and Hogg were very professional, very helpful , very friendly and always dealt with any issues swiftly and kept me well informed throughout the each stage of the purchase. Special thanks to Ceri Drewitt who went over and above for me. Very much appreciated and would definitely recommend.
Paul · 7 April 2023
Agent replied · 6 July 2023
Hi Paul thank you so much for your lovely review and special mention to the wonderful Ceri! Good luck for the future. Helen
★★★★★ 5/5
GoogleI have the highest praise for the work that Hogg and Hogg conducted on the sale of our house. It was an extremely challenging sale as we were 9th in a chain of 10. The Agent contacted all other agencies in the chain immediately upon our accepting the offer on our property and ensured that there was regular contact between all parties. I have no doubt that without the sterling work of Hogg and Hogg this chain would have collapsed. I highly recommend their services.
GRENVILLE · 18 December 2024
Agent replied · 25 December 2024
Hi Gren thank you so much for this fantastic review! It certainly was a challenging sale but due to all the excellent communication throughout with all the chain we got there 👍🏻. It’s been an absolute pleasure selling your gorgeous home and I know the new owners are so happy. Wishing you all the very best for the future and a Very Happy Christmas from all of us! 🎅🏻
★★★★★ 5/5
GoogleHogg & Hogg were acting for the seller when I bought my flat, so thought it made sense to use them when selling it too. Helen, Rhiannon and Ceri were all fantastic. Easy to deal with and go above and beyond. Would definitely recommend!
Rhodri · 26 May 2024
Agent replied · 24 August 2024
Hi Rhodri thank you so much for your lovely review! It was great to work with you again. We all wish you all the luck and happiness in your new home far far away!!! Helen & team 😀 …
★★★★★ 5/5
GoogleHelen and the team were amazing when dealing with the sale of our family home, following a sudden bereavement. She was on call whenever needed for reassurance and did everything she could to get the house sold. She never gave up, even when buyers suddenly pulled out. I cannot recommend this company enough. Professional, caring and truly customer driven. If you want to feel like someone genuinely cares about your sale, use Hogg and Hogg
Lisa · 6 July 2021
Agent replied · 6 July 2023
Thank you Lisa for your lovely review. We are just so happy that you and Mum can now at last move on. Wishing you every happiness x
★★★★★ 5/5
GoogleHelen and her team were amazing! I can only reiterate the 5* reviews below. Helen seemed to be there exclusively for me 24/7 providing solid advice, support and reassurance, so even more impressed (but not surprised) that Helen and Rhiannon somehow managed to provide equal support to all their other clients too!
Truly professional service and would highly recommend Helen and her team
Thank you Helen - very much appreciatedPositiveResponsiveness, Quality, Professionalism, Value
Gaynor · 25 August 2021
Agent replied · 6 July 2023
Hi Gaynor, well we got there in the end!! Thanks so much for your very generous review. It was our pleasure to help and provide support. Very best wishes Helen x
★★★★★ 5/5
FacebookTruly amazing, professional, thoughtful and caring estate agency. Don’t go anywhere else, Helen is tremendous in every way. We sold our house within two weeks, in three months it was all completed. All other houses in our area of Caerphilly in the same price bracket are still on the market! Helen is attentive, listening to all our ideas and then finding the perfect solution. Rhiannon is equally professional and attentive...and takes fabulous photos!I couldn’t recommend them highly enough...look no further, put your house up for sale or lease with Hogg & Hogg!
Julie · 19 August 2019
Agent replied · 8 June 2023
Thank you so much Julie, what lovely comments! I hope the move to Tenby was seamless and you are all settled in now and you all had a wonderful holiday. It was an absolute pleasure selling your home and meeting you and your family and your furry babies Please do keep in touch!
★★★★★ 5/5
FacebookHelen and her daughter just helped us sell our apartment. From the initial meeting all the way through to completion they have been absolutely outstanding! Communication was great and they clearly know what they are doing. They were better priced than any of the other estate agents we looked in to and they helped us get our full asking price within about 10 days. if you want a friendly service from a company that truly cares about you this is the right company for you. If you follow the instructions from them you will guranteed get the best price possible. Thank you so much Helen and Rhiannon. From me and Jo and the 2 kitties
Emmi · 5 April 2019
Agent replied · 8 June 2023
Hi Emmi thank you so much for this lovely testimonial. I hope you are your babies are settling in well? x
★★★★★ 5/5
GoogleWe couldn't recommend Hogg & Hogg highly enough. Following a house sale fall through with a different agent, we have now sold with Hogg & Hogg. Throughout the process the communication has been excellent. We have been kept fully informed about every booking, viewing feedback, tips on selling, offers and negotiations, right through to an excellent liaision with the solicitors to push the sale through in a timely manner. Helen, Rhiannon, Ceri and the team have been highly professional, very personable and thoroughly helpful every step of the way. Thank you!
Julianne · 25 December 2023
★★★★★ 5/5
GoogleWe recently purchased a flat where Hogg and Hogg were the agents. It was a complex purchase but Ceri was amazing in helping to sort out any issues along the way.
We would highly recommend buying or selling using them.
David · 26 May 2024
Agent replied · 24 August 2024
Hi David it was indeed a complex purchase! But we are so glad it all came through in the end and your Mum is now happy in her new home. Thank you so much for the review and for the mention of Ceri in particular. As always she goes above and beyond :). Thanks also for the lovely chocolates!! They wont last long!
Wishing you and family all the very best. Helen
★★★★★ 5/5
GoogleHelen and team have been fantastic from the first visit to all the way through to completion. They have gone out of their way on some occasions which not many people or estate agents do nowadays. Cannot recommend them enough. We know where we need to look if we do think of moving again.
Wish you all the best Helen and team.
Regards
Prashant
Prashant · 6 July 2022
Agent replied · 6 July 2023
Hi Prashant, many thanks for your lovely review. Its great to get such positive feedback. Wishing you every happiness in your fabulous new home!
★★★★★ 5/5
GoogleIn short, Hogg and Hogg have been excellent every step of the way. We used them once before and we’d use them again in a hear-beat. I would thoroughly recommend them based on the 12 month journey we’re just about to finish.
In August 2023 we saw a house that had just been delisted from Rightmove. We agreed a price with the vendors then had to quickly put our house on the market. Thanks to advice from Helen and Rhiannon and the superb selling skills of Ceri we sold our house for asking within a week. The photos Rhiannon took were superb and we were delighted and looking to move before Christmas. That’s when things started to get bumpy!
Our buyers pulled out in December and so we had to relist and resell over Christmas. By the time we sold the onward chain had broken down so our sellers had to start again!
Fast forward 8 months, 3 chains later and we’re about to exchange! Ceri has singled handedly managed both our buyers and sellers (they had no agent) and agents and solicitors up the chain. If it wasn’t for her I don’t know how this would have happened since solicitors and agents didn’t seem to know what was going on and didn’t appear proactive.
Our buyers, sellers and we owe a lot to Ceri for her hard work over a number of months. She’s always been positive with a can-do attitude and we always felt in safe hands through the chaos.
We used high and Hogg again (during all this) to sell another house of ours. Again, great photos, good advice and sold within a week. That one is going a lot more smoothly fortunately.
If you’re looking for a great service, excellent value for money and a friendly and approachable company I cannot recommend them more highly. Which if you knew me, is saying something.
I’d use them again without even thinking of going elsewhere but I won’t be moving house any time soon after this one!
Rob · 22 September 2024
Agent replied · 22 October 2024
Rob from all of us thank you so much for your wonderful review! It’s been a real pleasure helping you and your lovely family move homes over the years. Yes this one wasn’t the easiest to say the least but thanks to Ceri’s determination and diligent efforts she held it all together and got it through! We all wish you all the joy and happiness in your new home. ❤️
Helen
★★★★★ 5/5
FacebookFantastic Agency offering a professional service whilst having a personal touch. Property launched and within a week, two offers, with the house achieving full asking price. Helen and the team kept us informed at every stage from start to finish and was always available to answer any questions we had. We have finished the process now and hope to keep in touch. I can not recommend Hogg and Hogg enough, will use again if we ever move.
Andrew · 21 February 2019
Agent replied · 8 June 2023
Thank you so much Andrew. It was a pleasure to sell your lovely home and we wish all the very best in your new home. Helen
★★★★★ 5/5
GoogleA massive thank to Helen and her team in dealing with the sale of our property. Helen was always available to help and deal with any queries we had, notwithstanding an awkward and challenging solicitor acting for the purchasers. Really glad we decided to go with our gut feeling and choose to have Helen on board.
Geoff & Catherine 22 June 2021
Geoffrey · 6 July 2022
Agent replied · 6 July 2023
Hi Geoff & Cath, thank you very much for the kind review. Really glad to know how well you are settling into your fabulous new home. It was a pleasure to be your agent for both selling and for your purchase. All the very best! Helen & Rhiannon
★★★★★ 5/5
GoogleHogg and Hogg were excellent when helping us sell our house, they communicated with us often and openly and helped us feel at ease. Would recommend them to anyone selling or buying a house
Aoife · 14 January 2026
Agent replied · 14 April 2026
Hi Aoife, thank you so much for your kind words and for trusting us with your property sale. It’s always rewarding to hear that our efforts have made a difference, and the team will really appreciate your feedback. Best wishes for the future.
Warm regards,
Helen
★★★★★ 5/5
GoogleWhat can I say but thank you! It was so nice to find a super professional, friendly estate agent who made the whole process of selling my house so much easier.
From start to finish the communication was outstanding and any queries answered day or night.
Helen and her team are total professionals and I cannot recommend highly enough.
Linda · 6 July 2022
Agent replied · 6 July 2023
Hi Linda, Thanks so much for your lovely review and thanks for recommending us!! It was an absolute pleasure to sell your gorgeous home. Pop in and see us in our new office if you are passing. 20 Maryport Rd CF23 5JX.
★★★★★ 5/5
GoogleHonestly the best moving experience I've ever had, I viewed a few places with them and it was lovely to have the same people each time and they were all so sweet and so supportive. Moving is so stressful and honestly Rhiannon and Lynn made it so easy. Can't say how thankful I am!!
Elin · 6 January 2023
Agent replied · 6 July 2023
Hi Elin thank you very much indeed for your review. Reviews mean so much to us as a small business. I am glad we made your experience a pleasant one!! All the very best from all of us.
★★★★★ 5/5
GoogleCould not be happier with the experience I’ve received from Hogg & Hogg, from start to finish they’ve exceeded expectations and have really gone out of their way to provide incredible customer service. A very special thankyou to Tracey and Ceri for all their help and hard work, you’re very lucky to have them! 😊 …
Alex · 14 March 2026
★★★★★ 5/5
GoogleHogg and Hogg are absolutely incredible, they were not even my estate agent, but that of someone further up the chain. I would highly recommend them to anyone looking to buy or sell.
Ceri in particular was amazing from day one, very understanding of how stressful our move had gone perviously. Ceri supported any worked so hard to meet a very tight deadline and her commitment and communication really got us through. Thank you ❤️
Samera · 25 July 2024
Agent replied · 24 August 2024
Hi Sam, thank you very much for your kind and much appreciated review. Its so good to be recognised for our hard work. We agree, Ceri is amazing :)
★★★★★ 5/5
GoogleHogg & Hogg were recommended to me for my recent flat sale, and I am sincerely very grateful for everything Helen and her outstanding team did to achieve the sale for me. I would particularly like to highlight the hard work of Ceri in progressing the sale and her brilliant communication, and Helen for her valuable advice and guidance. I would highly recommend Hogg & Hogg as I felt extremely looked after as a client, and their service excels all other agents in the area.
James · 27 March 2024
Agent replied · 24 August 2024
James thank you so much for your lovely review. Feedback is greatly appreciated and as you know our clients are our utmost priority. Thank you again for trusting us with the sale of your property and we all wish you every happiness for the future. Helen
★★★★★ 5/5
GoogleCeri was very helpful throughout the process - quick to respond and follow up on any queries I sent. It was not a straightforward purchase but I felt Hogg and Hogg did everything they could to make it as smooth as possible.
Mark · 29 July 2023
Agent replied · 31 July 2023
Hi Mark Thank you very much for your 5 star review, its is very much appreciated and all the very best for your new home. Helen.
★★★★★ 5/5
GoogleHogg and Hogg helped me with the sale of my property and I must say, their service was excellent from start to finish. The whole process, from listing the property to completion, was handled with professionalism and care. I wouldn’t hesitate to use them again in the future and would highly recommend them.
Sioned · 14 March 2026
★★★★★ 5/5
GoogleWe bought our new house through Hogg & Hogg estate agents. They fit us in for a last minute 2nd viewing, they were so accommodating. Ceri was brilliant at keeping us informed throughout the process and chasing up the solicitors either side of the purchase. Highly recommend. The whole team are really friendly and helpful. They were great throughout the stressful moments and incredibly understanding.
Joanna · 21 November 2023
★★★★★ 5/5
GoogleMy experience with Hogg and Hogg has been absolutely exceptional. From managing the rental of my property to listing and successfully completing its sale, their customer service, support, and responsiveness have been outstanding. The team, including Rhiannon, Ceri, and Helen, has been incredibly helpful, going above and beyond to assist in every possible way. I cannot recommend them highly enough!
Steven · 27 November 2024
Agent replied · 11 December 2024
Hi Steve thank you so much for your very kind review. It is hugely appreciated! Thank you again for trusting us with your rental & subsequent sale. Warmest regards Helen
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