Farrell Heyworth Penwortham reviews

★★★★★ 5/5

Google

I was in search of my very first rental property but I was living abroad which meant I had to send a third party to view flats for me. After a few failed attempts at finding my 'perfect' home through private landlords I found a lovely little flat advertised by Farrell Hayworth. A couple of days later my parents had arranged a viewing which I attended through Skype. We all instantly fell in love with the flat, it was perfect for my needs and Russell was very accommodating to my large and unusual viewing party, patiently answering questions being fired at him from 3 generations of Doyles. From that moment I knew that I wanted to make my home in the property but as I was abroad at the time it was going to be difficult. Russell worked long and hard to find the way to make it happen for me and that hard work paid off. After 1 week of being back in the U.K. I got the keys to my beautiful new home, I am now settled in and I am happier than I ever thought I could be. My landlords are as wonderful as Russell said they were and my flat is perfect. Russell and his colleagues at Farrell Hayworth went above and beyond to help me, they could have taken an easier tenant for the flat but they decided to work extra hard to get me my dream. I would recommend Farrell Hayworth to anybody who wishes to receive A highly professional service by wonderfully down to earth people. A massive thank you to all who were involved!

Michelle · 15 March 2019

★★★★★ 1/5

Google

Chose these estate agents because they're local and established, but extremely disappointed with the lack of customer service. We don't get updates on our house sale, feedback is minimal when we ask for it and we are fobbed off with 'I'll chase it next week' all the time. We are basically left in limbo with no information with regards to what is going on. When we ask for info we are told they will look into things in another week, so the cycle continues. Delay. Delay. Delay. We'll be glad when it's all done with so our stress levels can return to normal. We will never use them again. We regret choosing them as our estate agent. We would never recommend them. Update 1: I was contacted by the branch manager about my one star review and was asked if I'd change it. I said if he could get things moving and get me some info I might do. He didn't respond to me so I didn't amend my rating. Update 2. After finally completing and moving house we....heard absolutely nothing from Farrell Heyworth. No phone call or email. Nothing. The estate agent of the house we were buying kept us informed all morning and even gave us a card and a bottle of fizz, but our own estate agent Farrell Heyworth didn't even speak to us. It's like we didn't exist. Update 3. After completion this estate agent have been trying to say we haven't paid them the right amount of money. We paid them via our solicitor exactly what it says on the cost breakdown they provided. What an absolute joke. If you need a recommendation for a good estate agent try...ANY OTHER ONE JUST NOT THESE. Just check they will acknowledge your sale and that they know how much to charge you first!

John · 15 September 2022

★★★★★ 1/5

Google

I tried to book a viewing for a property but they first told me i need to do an online viewing and see if we like the property. The online viewing comprised of a shoddy video made by amateurs and i would not really call it a viewing. Anyway, we were still interested in the property so i called the agent and asked if we could book a traditional viewing. I am a cash buyer and i was told that i cant view the property without showing proof that i have the cash ready. What a ridiculous notion!!! i have viewed several properties recently with other agents and not one has asked me for proof of funds, so why is Farrell Heyworth being so awkward. Moreover, why would i view a property if i know i cant afford it. Its simple maths, i either have the cash or i do not, its not like a mortgage where there is a chance it may be rejected. Absolute shocking service from these people and i would advise everyone to stay well away. In this difficult climate, they are making things tougher for buyers and i cannot believe they are turning potential buyers down. STAY WELL AWAY!!! NEW REVIEW: I had my second contact with this estate agent 2 weeks ago. i left an enquiry to purchase a flat and was told they will contact me to arrange a viewing. 2 weeks later i still didnt receive a call or email to arrange the viewing so i called them today. They told me that there was a block viewing last week and the property has now been sold. What a joke!. Nobody bothered to call me to view the property and now the seller was forced to accept an offer which was way lower than ours because he didnt even know we wanted to make an offer. Customer service at this company is non existent. Worst experience ive had with a estate agent and second time this has happened with them. So frustrating!NegativeQuality, Professionalism, Value

Hassan · 24 August 2022

★★★★★ 5/5

Google

Really impressed with the company, friendly and easy to deal with. Dexter showed around and was super helpful!

Firstname · 13 October 2025

★★★★★ 5/5

Google

Want to say a massive thank you to Katy! Amazing service and very friendly whilst valuing my home

Gillian · 31 October 2023

★★★★★ 1/5

Google

Utterly terrible! I would agree with the other one-star reviews on here. One review states that they would not recommend this agency to my worst enemy! Wholeheartedly agree!! The all-white agency is full of awkward, problem-identifiers who aren't very knowledgeable of the local market and seem deliberately unhelpful. Chris Plumpton, the branch head, is laughable as the head of the office. He's also unresponsive and difficult, as are his very unhelpful team, including Blake. Not surprised if this branch doesn't close down soon.NegativeResponsiveness, Quality, Professionalism

Sarah · 22 June 2022

★★★★★ 5/5

Google

Taylor has been outstanding from the word go. Her professionalism, communication and expertise in handling a collapsed sale to completing the next has been nothing short of outstanding. @taylortownsend we cannot thank you enough.

Carl · 14 March 2022

★★★★★ 5/5

Google

Friendly, reliable and extremely professional, Taylor has helped me find the perfect property. She has been courteous, knowledgeable and extremely reliable throughout. Thank you so much Taylor, I really do appreciate all your help!!

Geoff · 14 March 2022

★★★★★ 5/5

Google

From the start, you have been efficient and hardworking, provided a excellent service and we are delighted you have agreed a sale on our home. Special mention to all the team especially David, Chris, Nicola & Angela Thanks Again Cathy & Ian

Cathy · 29 July 2020

★★★★★ 5/5

Google

OMG what can I say. From the valuation on Friday , photographer Monday, on the market Tuesday and sold with 2 weeks 😀 The farrell heyworth team worked so well. Liam and Natalie on the phones answering my every query. David on the back to back viewings and Chris on the ball . I cannot recommend this firm enough with 5 stars as they the most friendly team I have come across x

Hayley · 28 February 2023

★★★★★ 1/5

Google

Absolutely shocking company, I would not advise anyone to use them. What the person that come out to value says is not how they work at all. We had to do all the chasing up and they are just bad at communicating with client. They had property 4 weeks and one inappropriate viewing later we terminated our association with them. Been with new company 10 days and had 2 viewings and a few more booked In this weekend.

Alan · 17 July 2022

★★★★★ 5/5

Google

Jonathan was really welcoming and friendly, helpful in providing guidance through the application processes and checked in with us to see if we had any questions or needed anything. Thanks for all your help!PositiveResponsiveness, Quality, Professionalism, Value

Grace · 22 June 2021

★★★★★ 1/5

Google

Absolutely shocking service from this so called estate agency, we made an offer on a property (asking price) and was told the offer was accepted and the vendor was taking it off the market, once the estate agent knew we were not using them to sell our property we were told another offer had been made, obviously it was not taken off the market, and we could make a higher offer, they then denied their claims of taking it off the market, would not use these people again for buying or selling, avoid them at all costs

Sheila · 14 March 2022

★★★★★ 4/5

Google

Very unpleasant experience with anticipated move in being cancelled at last minute without us being kept informed. However subsequent to this Jonathon has been very helpful in finding us a replacement flat.

Mary · 14 March 2022

★★★★★ 5/5

Google

Excellent agency and would highly recommend. After seeing a video of the property my partner and I instantly knew it was for us and jumped at the opportunity to view the property in person that very same day. Within a few hours the application process had started and has run seamlessly throughout. The contract and inspection reports have been very well done and the team have been very efficient at answering our questions. Jonathan and Mandy have been great throughout the process. Thank you for finding us a lovely home. 😊

Natalie · 14 March 2022

★★★★★ 5/5

Google

I really commend Jonathan Grundy for the amazing job he did. He helped my family to secure a lease within three days of initial contact, the same property we were unable to secure with a different agency. He interceded for us with the landlord and followed it up personally and kept updating us on progress. Jonathan Grundy and Farrell Hayworth were really amazing. Thanks.

Delight · 14 March 2022

★★★★★ 5/5

Google

Katie Ward recently rented my newly purchased house out for me within days of it going on the market. She was extremely professional, efficient in organising the deal, and always available for any queries I had throughout the process, top job! I would highly recommend her for any property related services you require.

Colin · 22 April 2024

★★★★★ 4/5

Google

We was pleased with James as he was the first person we met and he went out of his way to help us, we know there were a few snags over the moving in date but after talking with Nathan it was very promptly resolved. Overall we were happy with the service, we are so happy in our new home, thank you all as a team God bless.

Alan · 31 March 2023

★★★★★ 5/5

Google

Cannot recommend Simon highly enough. He was excellent and I am not exaggerating when I say that my property was sold in record time for the full asking price. 3 days upon it going live and I had an offer for the full asking. I'm the first to admit that I wasn't the easiest to work with, but Simon and the rest of the team were brilliant. Head and shoulders above the competition.

Idris · 15 March 2019

★★★★★ 5/5

Google

Excellent service so far and I have no doubt this will continue to the conclusion of our sale and purchase. We were both very impressed by the speed, marketing, the quality of the video tour and photos on the two properties as well as the way in which all of the documentation is held within the My FH portal. Looking forward to seeing more timeline stages go green on our journey to completion and our new home.

Simon · 14 March 2022

★★★★★ 5/5

Google

It was an absolute delight to have KATY HELSOP value my property. KATY was extremely pro-active, professional, knowledgeable and clearly very skilled in her role when she visited. In addition to these skills, KATY was very personable. I was confident from the outset that Katy would do everything within her power to market my property to a very high standard and in a speedy manner. Within less than 24 hours of my property being placed on the open market, my For Sale sign was errected. I received and accepted an offer within 10 days of going live. The morning after the offer was made and accepted, the Sold sign had gone up . I am truly grateful to KATY for her expertise. Without it, I would not have received an offer in such a speedy manner. KATY has encouraged me to contact her if I have any concerns or problems at any point throughout the moving process. All Workplaces would be privileged to have KATY HELSOP on their Team with the energy, passion, dedication and strong work ethic she enthuses. Very, very impressive service.

Helen · 24 June 2024

★★★★★ 1/5

Google

I can't understand why they are demanding details of our finances before we even view a property - any property!! They claim it's a Covid precaution - yet it gives them an unfair amount of information to enable them to push you to higher levels of offer - very very unethical..... Jeremy Collins, I can't reply to your response so I've edited my review to address your points. You say: 'Unfortunately we still receive many requests to view properties from individuals who have no intentioned of buying....' So, you have just admitted that you are using a medical situation to screen finances? And it is false to say that agents require proof of funds at the point of offer - this is usually required once an offer is accepted. You also do not offer any reassurance (unequivocal committment) that you do not pass on details of a viewer's finances to your customer so they can misuse that information. This is all highly unethical and I think the ICO would be interested in your inappropriate gathering of financial information (in pretence that this relates to health in some way) and your potential misuse of this, and lack of guarantees around the use to which it will be put.NegativeProfessionalism

Colette · 24 August 2021

★★★★★ 5/5

Google

Excellent agency and would highly recommend. After seeing a video of the property my partner and I instantly knew it was for us and jumped at the opportunity to view the property in person that very same day. Within a few hours the application process had started and has run seamlessly throughout. The contract and inspection reports have been very well done and the team have been very efficient at answering our questions. Jonathan and Mandy have been great throughout the process. Thank you for finding us a lovely home. 😊

Natalie · 29 July 2021

★★★★★ 5/5

Google

Michelle, the Mortgage and Protection Adviser, based at Farrell & Heyworth in Penwortham is brilliant. I would 100% recommend her to anyone in need of help and guidance when buying a property. Thank you Michelle, Emma

Emma · 29 July 2020