Every review we hold for the Penwortham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOn my second attempt on trying to get the property ladder, Taylor has been going above and beyond with customer service to make sure I had an easy time searching for the right place to be. She has helped me through all the stages and it has been a pleasure dealing with her as my case manager.
I was very apprehensive in regards to estate agents, but she has made my life so much easier and I am now in process on getting my own place!
PS- David, who showed me around a few properties, was also great help and always willing to give me advice at any time.PositiveResponsiveness, Quality, Professionalism
Christina · 24 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Taylor, David and our Preston team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWhere to start ... Do NOT go anywhere else to sell your property. Everything about this estate agents was top drawer. Prompt, courteous, professional, genuine, trustworthy and knowledgeable. Really, I could go on but they were faultless. The branch manager Chris was superb and his knowledge of the market was excellent. He was patient, honest and thorough and although he told us about the talented photographer they used we were blown away by the quality of their sales package for our property. Each member of the team I spoke with had great communication skills and nothing was too much trouble. In the interest of balance I was trying to think of something they could of done better, but I can't. I'll be advising all my friends and family to do business with Chris and the team at Farrell & Heyworth. OUTSTANDING.PositiveResponsiveness, Quality, Professionalism, Value
Ste · 24 August 2021
Agent replied
Thank you for taking the time to leave feedback. I'm extremely pleased we have met our own very high service standards when dealing with your property.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent service from start to completion. Natalie and her team were outstanding in their customer service. Efficient helpful and always in regular contact. The whole selling and buying experience was stress free. Natalie is extremely confident having the ability to reassure her customers. Outstanding knowledge of the property market business. 100%
i would recommend them for buying selling and letting all properties they were great really great.
Suleman · 12 February 2023
Agent replied
Thank you for taking the time to leave us this amazing review! We are thrilled to hear that Natalie and the team provided you with such excellent service from start to finish, and that you found the whole experience to be stress-free. We are proud of Natalie's confidence and knowledge in the property market, and we're glad she was able to reassure you throughout the process. Your recommendation is greatly appreciated and we hope to work with you again in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 1/5
GoogleDealt with Jonathan regarding moving to our new house. Very friendly and helpful, process completed swiftly. Highly recommended 👍
*update june 2022*
Very frustrated with farrell heyworth as getting them to confirm our tennancy so we may move into another property is proving very difficult. Cannot get a single response via email and no-one on the phones for over two weeks now.
Willing to update review upon completing our refernwcw request
Matt · 17 June 2022
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I'm pleased to hear your move in last year was handled in a professional manner by Jonathan and our lettings team. If you have any questions about your tenancy they would be pleased to help.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleNatalie and the team have been so lovely and helpful with all my questions as a first time buyer, they were always at the end of the phone whenever I needed them and they're so quick at replying to emails, their customer service is great. I am so thankful for all their help!! Would definitely recommend Farrell Heyworth to everyone and anyone. Thank you again :)
Lauren · 14 December 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our Preston Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleYour comments were : Comments left were : Glen was punctual and polite. He was very professional and gave me a very comprehensive and fair appraisal of my property along with a detailed presentation of the services and costs. I was very impressed with his knowledge of the financial market place and he came across as a very honest and upstanding individual.
Janine · 28 February 2023
Agent replied
Thank you for your positive review! We're thrilled to hear that you had a great experience with our team, and specifically with Glen. We strive to make sure that we provide our clients with the best possible service, and we're glad that we were able to meet your expectations. If you need any further assistance, please don't hesitate to get in touch. Thanks again for choosing our team! Jeremy Collins - Director
★★★★★ 5/5
GoogleWe had a traumatic experience with our last move and Gareth (plus team in Penwortham) were very sympathetic. This turned our experience around on the present sell and buy. From the start Gareth was kind and curteous. Daniel was really supportive and took time to really listen. Daniel and Gareth cared about the challenges faced by us with buying this new home.
Other team members: Jenny, June and Alex also made this difficult journey more enjoyable.
We cannot thank you enough for what this move has meant to my husband and I, as well as the rest of the family!!
Huge gratitude in helping us to now relax and smile!!
Marguerita and Michael Colley
Marguerita · 30 July 2019
Agent replied
Dear Mrs Colley,
Thank you for taking the time to leave such a kind review, I am sure the team will be delighted to see it. We know that not all property transactions are simple but the team always work hard to ensure all obstacles to get you the right result.
We wish you all the best for the future.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleWe recently purchased a property with them and they have been very helpful. Our first point of contact was Jessica. She was extremely supportive and provided excellent service. Highly recommend them.
M · 6 April 2026
Agent replied · 13 April 2026
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the team helpful throughout your property purchase and that the service met your expectations.
Jessica will be delighted to receive your kind comments. Her supportive approach and commitment to delivering excellent service are qualities we value highly, and it’s great to know this made a positive impression.
Thank you for your recommendation and for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI would like to express my deepest appreciation for all the help you have given to my partner and I during this period of looking for rented accommodation.
As someone who is a first time tenant, it can be quite a daunting experience when going through the process to rent a property. You’re colleague Hannah Bass has been a great help from first enquiring about the property to moving in. Hannah is a very bubbly, approachable individual who has made my experience with Farrel Heyworth an enjoyable one (and also stress free!).
Hannah went above and beyond to help with any and all enquiries both my partner and I have had, we both has feel as if we have been very well looked after. Although I have given Hannah my thanks, please could you give Hannah my thanks again. You have a very valuable, competent employee there!
Dan
Daniel · 15 March 2019
Agent replied
Hi Dan,
Thank you so much for your kind comments. We are delighted you've received such fantastic customer service from our colleague Hannah. We really do try to ensure that all our clients get the very best outcome, whatever service we provide, and that we are able to exceed your expectations. Hannah is a fantastic example of our passionate, professional and committed team members and we have happily passed on your lovely comments. Thanks again, and if we can be of any further help please don't hesitate to get in touch.
Kind regards,
Laura Gittins
Marketing Manager
Farrell Heyworth
★★★★★ 1/5
GoogleUnder a section 21 and they are currently advertising my rental while I am here with my kids. 5 years with this company and they have no limits with bullying on the behalf of their landlords
Lynsey · 13 February 2026
Agent replied · 21 March 2024
I’m sorry to learn that you’ve found renting to be stressful. We appreciate your feedback, and we’re here to assist. If you could provide more details about your specific concerns, we’d be grateful for the opportunity to address them and enhance our services. Please feel free to reach out directly so that we can better understand your experience.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 4/5
GoogleKatie Ward rented my property in a very professional way and was impressed with her communication skills throughout the process. Definitely recommend Katie for any property matters.
Hasmukh · 6 December 2024
Agent replied · 27 December 2024
Thank you for your wonderful review! We’re so glad to hear that Katie Ward provided you with professional service and excellent communication throughout the process. We greatly appreciate your recommendation and are pleased to have been able to assist you.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleListed my property with FH and had an asking price offer within 12 days! Very professional process throughout, starting with Katy and the valuation meeting, all the way through to photography etc. and listing the property., then ultimately fielding offers. Very pleased, just hoping now that the move goes through smoothly.
Adam · 13 September 2025
Agent replied · 13 April 2026
Thank you for your fantastic review. We’re delighted to hear that you received an asking price offer within just 12 days and that the whole process has felt professional from start to finish. … More
★★★★★ 5/5
GoogleThis is for Richard who values the properties he was amazing from start to finish and handled the situation exceptionally.
Richard was sensitive to the nature of the valuation and had a super personal touch. Thankyou Richard.
Ian & Gill
Gill · 20 February 2024
Agent replied · 21 March 2024
Thank you for taking the time to share your positive experience with Richard. We're delighted to hear that he provided excellent service throughout the valuation process. If there's anything more you'd like to share or if you have further feedback, feel free to let us know. We appreciate your kind words!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThere are times in life that you may face some struggles and those are the times when you are in need of friendly support enlighten guidance and professional advice. I have just come out from one of those moment of despair Thanks to the FARRELL HEYWORTH FAMILY trough the caring hands and loving hearts of Katie and the Farrell Heyworth entire Team. You All guys are the best that I have met since I arrived in the UK. On behalf of my family - wishing you ALL, all the very best. Thank You.
Adrian · 20 June 2024
Agent replied · 21 June 2024
Thank you for sharing your heartfelt appreciation for the Farrell Heyworth team, including Nel, Nathan, and Danielle. We are honored to have been able to provide you with the support, guidance, and professional advice you needed during a challenging time.
At Farrell Heyworth, we strive to create a caring and supportive environment for our clients, and we are glad to hear that you felt the warmth and dedication from our team members. We understand that navigating through difficult moments can be overwhelming, and we are committed to offering the best assistance possible.
Your kind words mean a lot to us, and we will make sure to pass on your gratitude to Nel, Nathan, Danielle, and the rest of the team. If there is anything else we can do to assist you, please don't hesitate to reach out. We are here for you.
Warm regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThey are such great agents with very competent team of staff who help you throughout the tenancy.thank you Katie and Yasmin for all your wonderful support and help .
Ash · 9 August 2024
Agent replied · 23 August 2024
Thank you for your wonderful feedback. We're delighted to hear that Katie and Yasmin provided you with exceptional support and assistance throughout your tenancy. Our team takes great pride in offering top-notch service. If you need anything else, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKatie ward has been absolutely brilliant throughout the whole process. She Answered my 1 million questions/emails and phone calls and helped me so much with everything. So grateful for her professionalism and work she has shown and done for me. Thank you very much - Ashleigh
Ashleigh · 13 September 2025
Agent replied · 13 April 2026
Thank you for your lovely review, Ashleigh. We’re so pleased to hear that Katie provided such brilliant support throughout the process and that her professionalism and commitment made such a difference for you. … More
★★★★★ 5/5
GoogleI highly recommend Farrell Heyworth, the staff are super friendly and welcoming, I felt at ease the moment I entered the building! I would like to say a big thank you to Chris and the team, they have been giving me all the up to date information I needed and guided me through the process to buy my home. Thank you to everyone involved, you've been a great help!
Raj · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleWe have recently started getting a bigger house and Farrel Heyworth had a beautiful house available, which we applied for. The application process was smooth and during the viewing our agent Jonathan was helpful, nice and Supportive. Subsequently the estate agent continued to support us in a fast, efficient and most importantly caring way and therefore I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Robin · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleFarrell Heyworth did a very quick and professional job of selling my property at a busy time in the housing market, and Taylor Townsend was most efficient and personable in all her dealings with me. She liaised very effectively between buyer, seller and solicitor, keeping everyone informed of progress and next steps.PositiveResponsiveness, Professionalism
Eileen · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI would like to thank Katy and the rest of the team at Farrell Hayworth for their super help and advice. Katy was very knowledgeable and was able to answer all our questions while viewing the property!
CarMonkey247 · 31 October 2023
Agent replied · 30 December 2023
You're very welcome! We're pleased to hear that Katy and the team at Farrell Heyworth were able to provide you with helpful information during your property viewing. If you have any more questions or if there's anything else you need in the future, please don't hesitate to reach out to us.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWould highly recommend! I was looking for a very specific property with many “must haves”. Lauren has left no stone unturned to find me a property meeting all of my demands. The patience and determination showed by her was second to none, she is a valuable asset to this estate agent.
Lewis · 2 May 2025
Agent replied · 30 May 2025
Thank you for your wonderful review! We’re so glad to hear that Lauren was able to help you find the perfect property. Her dedication and attention to detail are what make her such a valuable part of our team, and we’re thrilled that she was able to meet all of your requirements.
We appreciate your recommendation, and if you need any further assistance in the future, we’re always here to help!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI had a fantastic experience with our estate agent, especially with Katy, the valuer. She was professional, friendly, and spot-on with her valuation, giving us clear insights into the local market. Katy’s attention to detail and warm …
D · 13 September 2025
Agent replied · 13 April 2026
Thank you for your fantastic review and recommendation. We’re so pleased to hear that Katy provided such a professional and accurate valuation, with clear insights into the local market. … More
★★★★★ 4/5
GoogleWe had several complications with our Sale, but Alison Ainsworth and Alison Whiteside have been absolutely amazing! They relentlessly liaised with Solicitors and Estate Agents to ensure progress was made in a timely manner, as well as keeping us updated on a daily basis - professional, transparent and effective. We cannot stress how much we appreciated having these two in our corner. Thank you for all your hard work!
Naomi · 24 July 2024
Agent replied · 23 August 2024
Thank you for your kind words! We're delighted to hear that Alison Ainsworth and Alison Whiteside provided you with such exceptional service throughout your sale, despite the complications. They truly went above and beyond to ensure everything progressed smoothly and kept you informed every step of the way. We'll make sure to pass on your appreciation to them.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKaty at Farrell Heyworth has been brilliant throughout the sale of our house. From the meet and greet completing the initial valuation to introductions to our buyer. She is professional, knowledgeable, and incredibly supportive. Her …
Calum · 13 September 2025
Agent replied · 13 April 2026
Thank you for your excellent review and recommendation. We’re so pleased to hear that Katy provided such professional, knowledgeable and supportive service throughout the sale of your house. … More
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