Every review we hold for the Penwortham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKaty Heslop came and valued our property. She valued it higher than other agents I had come round to value the property. I felt that she really knew the area and trusted her judgement. We sold for full asking price and I am so grateful we went with her and the Farrell Heyworth team. Liam our sales negotiator was also amazing. The whole team have been really supportive and helpful.
Claire · 31 May 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and the opportunity to provide you with the support you required. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleAmazing help from Maya L, made our moving process so easy and smooth!
Jade · 13 March 2026
Agent replied · 13 April 2026
Thank you for your lovely feedback.
We’re delighted to hear that Maya made your moving process feel so easy and smooth. It’s great to know her support had such a positive impact on your experience.
We’ll be sure to pass your kind comments on to Maya.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleIncredible service and Katy was a true credit to Farrell Heyworth. Ensured that I was informed, answered all of my questions and it was truly a seamless process
Jake · 30 November 2023
Agent replied · 30 December 2023
Thank you for your positive feedback regarding the incredible service you received, and we appreciate your kind words about Katy. We're thrilled to hear that Katy was a true credit to Farrell Heyworth and that she ensured a seamless process for you, keeping you informed and addressing all your questions.
Providing excellent service is a top priority for us, and it's great to know that our team member made a positive impact on your experience.
Thank you for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMyself and my partner have been dealing with Taylor at Farell Heyworth. Taylor has been professional to deal with and very responsive to any questions we may have. Taylor has kept me in the loop during this time of buying a property and we can't thank her enough.PositiveResponsiveness, Quality, Professionalism
Hannah · 24 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear that Taylor and the Preston team were so helpful during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAbsolutely fantastic service from start to finish. Would like to do a special mention to Natalie Eccleston who helped so much to get things over the line.
Damien · 30 November 2023
Agent replied · 30 December 2023
Thank you for your kind words! We're delighted to hear that you had an absolutely fantastic experience with our service. Natalie Eccleston and the entire team appreciate your feedback. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleCouldn't be more happy with the service provided by Farrell Heyworth, especially Natalie. Excellent customer service from start to finish. Always kept informed and updated throughout.
Gill · 30 November 2023
Agent replied · 30 December 2023
Thank you for your kind words! We're delighted to hear that you had an excellent experience with Farrell Heyworth, especially with Natalie. Providing excellent customer service is our top priority, and we appreciate your feedback. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI have spoke to a few members of staff at Farrell Heyworth throughout my house searching process. Each time they have been extremely friendly, professional and knowledgeable. I have been lucky enough to now find a property through FH and Taylor who is now dealing with our sale has already got things through very promptly and has advised us of the next steps straight away. Taylor was very happy for us and her enthusiasm really had a positive impact, especially when our offer was accepted! Thank you and I look forward to continuing the process with Farrell Heyworth.PositiveResponsiveness, Quality, Professionalism, Value
Beth · 24 August 2021
★★★★★ 5/5
GoogleHi I have found Katie Ward to be friendly and most welcoming individual . I have requested information from her and she has dealt with it promptly and most efficiently. Also with the Tenancy find for suitable tenants she has been very Professional Thank you
Mohamed · 27 March 2025
Agent replied · 3 June 2025
Thank you for your kind review. We are thrilled to hear that you had a positive experience with our team. Katie, along with the rest of the team, is dedicated to providing efficient and professional service, ensuring that everything runs smoothly and promptly. We truly appreciate your feedback and are glad we could assist you in finding the right tenants.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 4/5
GoogleSome people will look for a service that offers everything and requires no input from the landlord...you don't get that anywhere!
Farrell Heyworth offers proactive and helpful, they will need your decisions on matters over the tenancy and input to placing new tenants. Work with them to help you make your property work for you.
Seek to work with them, build a relationship and they will work with you to get win-wins!
I've gone from having no one in the house to it being filled within a week...
Ben · 30 May 2023
Agent replied · 29 July 2023
Thank you for your feedback about your positive experience with Farrell Heyworth. We understand that as a landlord, it's important to be actively involved in the decision-making process and working together with our team. We strive to provide proactive and helpful service, ensuring that your property is effectively managed and tenants are promptly placed.
Building a strong working relationship between landlords and our team is crucial, and we appreciate your recognition of our collaborative approach. We are pleased to have been able to quickly find tenants for your property, resulting in a successful outcome for you.
If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We are here to support you and make your property investment journey a positive one.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
★★★★★ 5/5
GoogleFlawless service. Taylor was tremendous in her communication as the property going for sale was an ex rental and was being renovated. She kept her promise and called me bi-weekly. The handover to valuer was also seamless. Richard called and sent us a valuation report on time. And tonight Nicola told us we had a cash offer from an investor. Cannot express how impressed I am from initial contact to market. I can't say a bad word. Very professional. Shame people only report negative experiences mine was outstandingPositiveResponsiveness, Professionalism
Ariana · 22 June 2021
★★★★★ 5/5
GoogleI have had the pleasure of dealing with a number of Staff at Farrell Heyworth who have provided me with an excellent service. I would like to give my upmost praise and sincere thanks to Taylor Townsend for her excellent work in dealing with the sales negotiation of a property on my behalf. Her efforts have been outstanding. I would thank David for his superb work in relation to viewings, and Richard who was my first contact with Farrell Heyworth and he really impressed me by his knowledge and the overall quality of service Farrell Heyworth could offer me, an excellent Team. Many Thanks Patrick Kelly.PositiveResponsiveness, Quality, Professionalism, Value
Patrick · 22 June 2021
★★★★★ 1/5
GooglePhoned up to find out what percentage they charge to sell property they said they don’t know they’re have value it .
Harry · 13 November 2025
Agent replied · 13 April 2026
Thank you for your feedback. At Farrell Heyworth, we don’t advertise a single flat fee because we provide an extensive, tailored service that can vary depending on each individual property and the level of marketing support required.
To ensure our pricing is accurate, transparent and reflects the best approach for your specific property, we always recommend a free valuation first. This allows us to provide you with clear, comprehensive advice on the costs and services involved.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleDexter, from Farrel Hayworth valued our 4 bed home a few weeks ago. He was knowledgeable, friendly and couldn’t be happier to answer all of my questions. …
Brucie · 13 September 2025
Agent replied · 13 April 2026
Thank you for your kind review and recommendation. We’re delighted to hear that Dexter provided such a knowledgeable and friendly valuation service and was happy to answer all of your questions. … More
★★★★★ 5/5
GoogleGreat experience with Natalie Eccleston, so helpful and looked after me.
Highly recommended ⭐️⭐️⭐️⭐️⭐️
Mehmet · 13 January 2026
Agent replied · 13 April 2026
Thank you for your five-star review. We’re delighted to hear you had such a positive experience with Farrell Heyworth and that Natalie Eccleston was able to support you so well throughout the process. Providing a helpful, reassuring and well-looked-after service is exactly what we aim for, so your recommendation is very much appreciated.
Kind regards
Farrell Heyworth
★★★★★ 1/5
GoogleFarrell Heyworth have sent me the same email with a link about 10 times. I don't know what it is for. I have tried to contact them to find out what it is through email, phone, Facebook messenger and Twitter, but none of these have been answered. Not quite sure what's happening there!
Theodore · 20 October 2024
Agent replied · 10 November 2024
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced and we take this matter seriously. Unfortunately, we cannot locate your details in our system based on the name provided, but we would very much like to investigate this further to ensure it does not happen again. Please could you contact us at marketing@farrellheyworth.co.uk with your name and contact information, and we will look into this as a priority.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAnil was an amazing mortgage advisor who would give extremely fast response times. He took the time to know us and scenario and found us the best possible options across the board. Very happy with the service received.
Tina · 17 June 2022
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 1/5
GoogleAVOID AT ALL COST
Forget about maintenance for minor repairs, you have to do it yourself
For major and emergency repairs again do it yourself unfortunately, because they can leave you without a heater for all your stay in the house, i fixed the smart meter in the house myself.
In particular , avoid PR2 2RT 4 Francis street, the house is full of mould , The house looks repainted when i got it, never knew it was full of mould, i got to know when i started seeing signs during winter, my health was in danger, i left my apartment to squat with a friend,i informed this agency , they said they will inform my landlord and nothing was done…only for my deposit to be deducted for redecoration after i left…
Avoid at all cost, i read reviews , saw the negative result but I went ahead to give them a trial thinking i will have good things to say ….. They are the Worse if not Worst..
PS: i will keep dropping reviews anytime I remember how the said building affected me.
Olami · 13 December 2024
★★★★★ 5/5
GoogleThank you Farrell Heyworth for the professional manner in which you marketed and sold my property, including doing all my viewings for me.
Due to the difficult nature of my purchase, I am grateful that I had such a strong team on my side. Without the help of the team at Farrell Heyworth I would have probably lost my purchase.
I am now happy in my new home and would like to personally thank Russell, Shaun, Olivia and Amanda for all their help.
Mike · 14 March 2020
★★★★★ 5/5
GoogleAt first I was a bit skeptical and nervous about selling my property, but from day one I dealt with Olivia, she made me feel comfortable and confident. Olivia has been nothing short of professional and has been a pleasure to deal with throughout the whole sale. She has always been at the drop of a line to help me out and has gone above and beyond of what she has needed to. After having previously dealt with other estate agents I can easily say Olivia has been far the best and I would 100% look to coming to her in future sales.
Aaron · 14 March 2020
★★★★★ 5/5
GoogleKaty was brilliant with me. My first time dealing with a home valuation and she helped me tremendously!!! Highly recommend.
Laura · 30 November 2023
Agent replied · 30 December 2023
Thank you for sharing your positive experience with us! We're thrilled to hear that Katy provided brilliant assistance during your home valuation. We appreciate your recommendation and are here to help with any further needs you may have.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleDo not sign up with this agency!!!! Response for any issues you have inside house will be in years . I have been in a house through them for almost 3 years . In my first year my boiler broke it took them to come and fix it 6 months . Later same year , my electric shower broke , it took them weeks to come and fix it . If you email the agency and ask for help they will not do anything they will ask you to fill in a form on their maintenance website and go from there and wait weeks . NOW my meter broke I have no heat inside house , landlord doesn’t fo anything to fix it , it has been days since I am staying in cold I have emailed the agency telling them everything and I have been ignored and I am still ! I have complained about my issues with neighbours fighting all the time not being able to sleep , police is always on that street because of how bad they are !! It ‘rains’ inside house because of landlord not doing anything !! I have called the agency and raised this issue and they have said they will send a plumber to sort this out and nobody turned up ! By leaving this here I hope to get the attention of this agency and I will take this matter further !!
Nu · 14 December 2022
Agent replied
Thank you for taking the time to leave a review. We have investigated this matter but have struggled to identify your tenancy with accuracy as your Google display name doesn't correspond with any of our records. Typically a utility meter will be the property of the utility company your property is connected to. When issues like this are reported to our team we will do everything we can to assist the tenant and landlord to liaise with the utility company to get this issue resolved as quickly as possible. Our tenancy and maintenance teams are here to help. Customer service is extremely important to us, please contact us if you have any further issues so we can assist you.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI dealt with Stevie Hook on a commercial sale which was bought through my company. Stevie was professional, polite, a great negotiator and most important for me she kept me informed throughout the purchase. No complaints from me and would definitely recommend. Thanks Stevie
John · 14 March 2021
Agent replied
Thank you for taking the time to leave a review. I'm delighted to hear that Stevie and the Preston team were able to help you with your commercial property purchase in such a professional manner.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleEstate agent Liam is very professional, friendly and helpful and a credit to his team. Always happy to help with a smile on his face !
Kirsty · 30 May 2023
Agent replied · 29 July 2023
Thank you for your positive feedback! We greatly appreciate your kind words about Liam. It's wonderful to hear that he provided you with professional, friendly, and helpful service throughout your experience. We agree that having a dedicated and approachable team member like Liam can make a significant difference.
At Farrell Heyworth, we take pride in delivering excellent customer service and ensuring that our clients have a positive experience. We will make sure to pass on your compliments to Liam for his outstanding work and for being a credit to our team.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help. Thank you once again for your feedback, and we look forward to serving you in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleAbsolutely amazing service from start to finish.
Vicki who came to my house to give me the valuation of my property was very professional and explained everything clearly then Natalie from the office could not be any more helpful. I had spoken to a few other members of staff when I came into branch who went above and beyond. I would highly recommend this estate agents and its worth paying that little bit more to get the job done!
Sarah · 14 December 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to provide you with all the information and support you needed to feel fully informed. I know the team will be doing everything they can to ensure your property reaches the maximum number of interested buyers and I look forward to hearing about the success of your sale. If we can be of any assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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