Trusted Agent profile · Penwortham, Lancashire
★★★★★
410 reviews across 1 platform
50 Liverpool Road, Penwortham, Lancashire, PR1 0DQ
Part of Farrell Heyworth, see every office.
Farrell Heyworth's office in Penwortham, Lancashire, at 50 Liverpool Road, is rated 4.3 out of 5 across 410 reviews on 1 platform, including 410 Google reviews rated 4.3.
Every review we hold for the Penwortham office, from every platform, shown as written. First names only.
5/5
GoogleA sale agreed today. Thank you Taylor and the Team for all your hard work and support with the sale.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best with your search. Kind regards, Jeremy Collins, Director
1/5
GoogleI have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I paid an £150 fee for a reference check on the 15th August, and only now just signed a tenancy agreement to begin the 9th November (nearly 3 months). It took 2 weeks for FH to even send me the application form. Over the course of the tenancy application I had to call them on average 2-3 times a week for updates. They were very polite on the phone (would love to share a pint with Stuart), but they lack any sense of urgency and rarely call back on request (perhaps a fifth of my calls were returned). Please note that their agency fee is non-refundable.
Dear Mr Merivale, Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy. All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control. Communication with our clients is very important to us. Our lettings team are constantly working hard behind the scenes to ensure all matters are dealt with as quickly as possible and are in contact with clients as and when they have information to share. Our lettings team at Preston would be more than happy to discuss your concerns further. Please feel free to contact them on 01772 888012. Kind regards, Laura@FarrellHeyworth
5/5
GoogleDan and his team fully appreciate the type of investment properties we are looking for and has delivered within 24 hours to my requirements, long may this continue.
Thank you for taking the time to leave feedback. I am so pleased our Penwortham team were able to provide you with a great service. We know how important communication is to investors and Dan and the team make it their top priority to ensure customers are always well informed. We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you. All the best, Chris Heyworth, Director
1/5
GoogleHad appointment to view a property. Agent did not turn up. Contacted agent, they said I could no longer view the property as a financially qualified offer was made. Not accepted by the vendor as vendor was out of country, offer was simply made. Katrina Chinn can be VERY rude on the phone and needs to work on her telephone manner. I'm quick to give credit when its due. For me to leave a negative review, you really have to push my buttons. This is exactly what they have done.
Thank you for your kind review. Our fantastic Penwortham team work hard to provide our clients with the very best service and will be thrilled by your kind comments. If we can be of any further assistance please don't hesitate to get in touch. Many thanks, Laura @FarrellHeyworth
5/5
GoogleGreat service, thank you Natalie for all your help.
Thank you for leaving a positive review! We're glad to hear that Natalie was able to provide great service. If you have any further property needs in the future, please don't hesitate to contact us. All the best, Jeremy Collins - Director
5/5
GoogleGareth came to value our bungalow and straight away reassured us of the service he could provide. We were not disappointed, we were kept informed of the progress with regular updates from Sophie.....and plenty of contact. They really pushed our bungalow and we had plenty of viewings and sold very quickly. We will definitely use them again. Selling or buying a home is extremely stressful, but was made so much easier by the friendly helpful staff.
Dear Ms Baldwin, Thank you for taking the time to leave feedback. it's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Penwortham team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director
5/5
GoogleI have just recently sold a property and dealt with Taylor. She was brilliant. Very professional rang me regularly to keep me up to date with the property and was so friendly. Taylor always put my mind at ease during a stressful time so thank you for your hard work.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleTaylor was so helpful, excellent customer care, nos her stuff, friendly, a breath of fresh air.
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team have been able to help you. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
1/5
GoogleCon estate agent gave the house to another buyer even after my offer had been excepted and I had instructed solicitors paid for a survey and searches, because someone offered more 3 months later. They like to push the prices up creating a bidding war making thousands on peoples miseries. Lied to me time and time again. Stay clear.
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. The sales market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. We have a legal duty to inform our vendor clients of every offer that is made for their property. We are then duty bound to act on their instructions. We hope you find your ideal home quickly and our team are still here to help. kind regards, Jeremy Collins - Director
5/5
GoogleWould recommend Farrell Hayworth if you want a professional and honest appraisal.Andrew Roscoe was both informative and knowledgable.His advice was invaluable,a credit to the company.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when valuing your property. I will pass your kind words on to Andrew and the team, who will be delighted. All the best, Chris Heyworth, Director
5/5
GoogleI would like to thank Russell Hodgson and the team of Farrell Heyworth for their quick dedicated efforts to find me and my family a new home in a record time very unexpected. As it normally takes much longer. But a very cheerful friendly helpful team I would always recommend who made it possible for us thanks appreciate it.
5/5
GoogleWhen our existing tenants gave notice to leave, the team at Farrell Heyworth moved very quickly to get the property marketed. New tenants were found quickly with the minimum of fuss. The whole team worked really well. At the final stage, Imogen ensured a smooth process transition and provided a really professional service. Thank you
Thank you for taking the time to leave feedback. I am so pleased our team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed. We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleBrilliant service, Thanks Chris Plumpton, helpful advice and very quick service (on market Saturday... Sold Tuesday)PositiveProfessionalism
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Chris and our Preston team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleI can't recommend Farrell Heyworth enough and particualry due to Taylor and Anil. In this day and age to have people that you feel are genuinely trying to help you, offer exceptional service, call and email when they say they will and always keep you up to date is rare in this day and age but Taylor and Anil always do. Highly recommend and thank you.PositiveProfessionalism
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleDaniel, Gareth and the team were friendly and helpful without being too pushy. Daniel was particularly great to work with. Would highly recommend the branch.
Hi Katherine, I’m delighted to hear that Gareth and his team were so helpful during your property transaction. Your recommendation really means a lot to us and we hope we can be of further assistance to you in the future. Kind regards, Chris Heyworth - Director
5/5
GoogleI have used Farrell & Heyworth for my last 3 tenancy change overs. They have provided me excellent service on each occasion and equally as wonderful tenants, each one of which I’ve been sad to see go. Very friendly, very informative and very efficient. Thank you.
5/5
GoogleHaving had a bad experience with Purple Bricks, Farrell Heyworth provided a great alternative and a very high level of service over the past few months. In particular, Taylor has provided some of the best customer support I have ever received - her level of responsiveness and attentiveness is truly remarkable. I wouldn't hesitate to recommend FH and Taylor personally to friends and family.PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Penwortham team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
1/5
GoogleUnbelievably after all my complaints and poor review of this company 20 minutes before my supposedly cancelled appointment, I still get a text saying that the valuer will be coming to my address at 11. They can’t keep using the following excuses - 1/ We are very busy 2/ It’s a IT issue 3/ It’s due to Covid !! Come on Farrell Heyworth sort yourselves out
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. Our fulwood branch manager will be in contact with you shortly to discuss this matter. This will help us to identify the difficulties our customers may be experiencing so we can provide our normal exceptional customer service standards. Kind regards, Jeremy Collins - Director
5/5
GoogleWe had great help in selling our house with Farrell Heyworth recently . We had made offer on another property when a potential buyer of our property pulled out midway through the purchase. While we were stressed and thinking about what to do next , Farrell Heyworth miraculously managed to secure us a new buyer in no time . Thank you Farrell and HeyworthPositiveProfessionalism
Thank you for taking the time to leave feedback. I am so pleased that our Preston team were able to help you to achieve a fantastic result in the sale of your home in difficult circumstances. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleGreat team, many thanks, always professional, friendly and communication excellent. Thank you Taylor & Dave
Thank you for taking the time to leave feedback. I am so pleased our Penwortham team were able to provide you with a great service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleTaylor was amazing from start to completion -PositiveResponsiveness, Professionalism
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Preston team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Jeremy Collins, Director
5/5
GoogleJonathan was very helpful and fast to respond would recommend
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team were able to help you. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
Googleantastic experience and great service. Early stages of buying my forever home and I’m so happy with the service and process so far in particularly with Taylor. She has today called to congratulate me and I could also hear the excitement in her voice knowing she has helped make dreams come true. Thank youPositiveResponsiveness, Professionalism
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Penwortham team have been able to help you find your new home and were able to give you the professional advice you needed. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleGreat service from the whole team in Southport. Amanda was really helpful with my search for a property. Although I couldn't secure the property I viewed with them, they kept in touch offering help and advice and other properties to view. Really approachable, knowledgable and professional wouldn't hesitate to recommend.
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