Farrell Heyworth Penwortham reviews

Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Chris Heyworth, Director

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review, customer service is extremely important to us. I understand you have recently spoken with the branch, and following some work by yourself inside the property, we have now had the opportunity to re-take photographs. This seems to have had a really positive impact on interest in the property and that this is now reflected in increased interest. Our team will continue to keep you informed about the sales process but if there you need any additional support the team would be pleased to hear from you. Kind regards, Jeremy Collins - Director

Thank you for your kind review! We’re delighted to hear that the transition to your new tenant was handled efficiently. At Farrell Heyworth, we strive to ensure smooth and seamless experiences for both landlords and tenants. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your kind words about Katie! We're delighted to hear that you had a positive experience working with her. It's wonderful to know that her professionalism and expertise in the property market made a difference for you. We appreciate your recommendation and are grateful for the opportunity to assist you. If you ever need any further assistance or have any questions, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

Dear David, I'm so pleased to hear our Penwortham branch team have provided you with such a comprehensively professional service throughout the sale of your property. We always strive to go above and beyond our customers expectations and make good on our promises. Thank you for taking the time to leave a review and also for your kind recommendation which is so important to us. We wish you all the best for the future. Kind regards, Chris heyworth - Director

Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best. Kind regards, Chris Heyworth, Director

Thank you for your positive feedback about Katie in Lettings! We're thrilled to hear that she's been proactive and attentive to your property needs, ensuring you're kept informed every step of the way. It's great to know that she's made such a positive impression on you and that you would recommend her services. If you have any further questions or need assistance in the future, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted. All the best, Chris Heyworth, Director

We're delighted to hear that Liam Taylor and our team were able to promptly address your questions and provide helpful assistance. Thank you for recommending us! If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your kind words. We're thrilled to hear that our staff's professionalism and attentiveness made a positive impact, and that they went above and beyond to ensure everything ran smoothly. Your recommendation means a lot to us. Please don't hesitate to reach out if you need anything in the future. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director

Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. Chris and the team will be doing everything they can to get the right outcome for you and would be delighted to discuss any aspect of your sale going forward. All the best, Chris Heyworth, Director

We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients. We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter. Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers. Thank you for taking the time to share your feedback with us. Best regards, Jeremy Collins - Director

Thank you for taking the time to leave feedback. I'm extremely pleased to hear Taylor and our Preston branch team have been so helpful. We have put all our safety procedures in place to keep our customers and staff safe and we appreciate your understanding. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to Hannah. All the best, The Farrell Heyworth Team.