Every review we hold for the Penwortham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTold me I had to sell my own property (cash purchased) before I could view a property after showing that I have the full cash in my account to buy the property....before I could even view it. So I have to be homeless to view one of their properties 👍 Pathetic. …
Nicky · 14 March 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I have taken the time to discuss this matter with our Preston branch team who would be more than happy to assist you in viewing the property upon demonstration of proof of funds. So you are fully clear I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleKatie Ward at Farrell Heyworth has been amazing! She has gone above and beyond to find me a suitable property in a very short timeframe and has been a superstar, as have the whole team. I would highly recommend.
Jon · 13 January 2023
Agent replied
Thank you for taking the time to leave us a positive review! We are thrilled to hear that Katie and our team were able to provide you with excellent service and help you find a suitable property quickly. We appreciate your recommendation and look forward to working with you again in the future!
Jeremy Collins - Director
★★★★★ 5/5
GoogleI would like to thank Shaun, Russell and their team for all there help with my property over the last few months. Everyone was exceptionally knowledgeable and friendly and helped me achieve a sale above asking price. Thank you
Sam · 14 March 2020
★★★★★ 1/5
GoogleYou need to sort out your online viewing. Only the teaser is available and emailed. I ask and ask for the full version and you never even bother responding. Doesnt make me want to buy a house or sell mine with you. Sort it out or you'll lose more customNegativeResponsiveness
Belle · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
We were very surprised to hear that you had not received the full virtual viewing video for the property you expressed an interest in. Clearly there has been a failure to send this out to you, for which I can only apologise. We have provided thousands of virtual viewings since this time last year and I can assure you that it is rare for a mistake to occur. I appreciate you bringing this to our attention.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI would just like to say thank you to Natalie and David who have both been extremely knowledgeable, friendly and helpful during the purchase of my new home. Nothing was too much trouble.PositiveResponsiveness, Professionalism
Katie · 22 June 2021
★★★★★ 5/5
GoogleSo delighted with the service from Liam Taylor and the rest of the team at Farrell Heyworth. Helpful from start to finish!
Halle · 7 March 2024
Agent replied · 21 March 2024
We're thrilled to hear that you had a delightful experience with Liam Taylor and the rest of our team at Farrell Heyworth! Providing helpful and supportive service from start to finish is our goal, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, feel free to reach out to Liam and the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 2/5
GoogleThe gentleman I spoke to and who did the viewing was great. After that things went down hill. Never got to see the photos taken of the property I was selling as it never appeared on you selling site or on any rightmove or any where else. I know there was a quick offer on the house but I would have liked to have seen the final selling leaflet with the photos. Having one sent to me would have been nice. When I rang up with a complaint about the mess the surveyors had left the carpets in, I was told send us some photos and will look in to it. After a couple of more calls and e mails i never did get any answers, only to be told on the last phone call " the buyer will probably change the carpets anyway". The point is the carpets should never have been left in the mess. Never did get any response. So any complaints and Farrell Heyworth not interested.NegativeResponsiveness
Elaine · 24 August 2021
★★★★★ 5/5
GoogleWe dealt with a mortgage advisor from Farrell Heyworth called Anil Parmar and it made our first time buying experience so much less stressful!
He was calm and collected, responded to calls 99% of the time (even Sundays! Answered the phone when he was about to head out shopping, above expectations by far) and emails pretty much with an hour of sending them.
Any questions we had about solicitors documentation, things we needed, insurances, mortgages, nothing was a problem for him to answer and the calm attitude he had was very reassuring.
100% recommended!PositiveResponsiveness, Quality, Professionalism
Michael · 24 August 2021
★★★★★ 5/5
GoogleHad a great experience when selling our property with Farrell & Heyworth. Taylor Townsend who dealt with our viewings and sale was professional, friendly and always did what she said she would. Everyone we dealt with at the company were very professional.PositiveProfessionalism
Kevin · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Taylor and our Preston team have gone out of their way to make your home selling process as easy and successful as possible and that we achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe service during a stressful time was friendly and professional ... Amanda and Olivia were especially kind and performed 100% effort of selling my flat TWICE ! Thank you to all the team .. SIMPLY THE BEST
Rachael · 14 March 2020
★★★★★ 5/5
GoogleInstilled with confidence from the start from Heidi leading a house viewing to Liam offering support and kindness on my property journey. Authentic, knowledgeable, professional and friendly … ticks all boxes.Thankyou
Anneen · 29 June 2023
Agent replied · 29 July 2023
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team, including Heidi and Liam, provided you with excellent service and support throughout your property journey.
At Farrell Heyworth, we strive to create a positive and professional environment for our clients, and we are thrilled to know that our team members were able to instill confidence in you from the very beginning. We understand that buying or selling a property can be a significant undertaking, and we are committed to providing authentic, knowledgeable, and friendly assistance every step of the way.
We appreciate your kind words and the trust you have placed in us. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out. We are here to help.
Once again, thank you for choosing Farrell Heyworth. We wish you the best of luck with your property journey and look forward to continuing to provide you with excellent service.
Best regards,
Jeremy Collins - Director
★★★★★ 1/5
GoogleJust didn’t turn up for a valuation booking. No phone call or anything to tell me they couldn’t make it. Never mind, I had two other agents booked the same day and they both deemed it worthwhile turning up. Turns out they both valued the property exactly the same so no need for a third valuation in the event. Goes without saying I won’t be using Farrell Hayworth for the sale if this is the standard of service I can expect.NegativeProfessionalism
Edward · 22 June 2021
★★★★★ 5/5
GoogleI was a little apprehensive about selling my first house and purchasing another, but once I spoke with Blake at Farrel Heyworth, I knew I was going to be looked after! He clearly explained everything I needed to know and quickly made arrangements for our home to be on the market - which was sold within days of our first phone call!
If anybody is looking to buy or sell their home, I couldn't recommend these enough!
Thank you !PositiveResponsiveness, Professionalism
Adele · 22 June 2021
★★★★★ 5/5
GoogleMy partner and I have had a really good experience with Farrell Heyworth. We were assisted by Shelley and she was absolutely lovely and kind, we also got assisted by Nick and he was also just as nice. They were both informative and helpful with helping us find our first apartment. They both considered our circumstances and made sure they had the right place for us and we found the perfect one because of Nick and Shelley. Cannot thank them enough and I hope they get any good recognition as they have helped us a lot, and was kind and was never blunt or rude like most estate agents. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
Mikaela · 22 June 2021
★★★★★ 5/5
GoogleRecently sold our house and can't fault the service, particularly from Jacqui. Genuinely felt we had an agent trying to sell our house rather than just simply adding to Rightmove and waiting. Professional photographer and video was extra but well worth it and still good value.PositiveProfessionalism, Value
Andrew · 22 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Jacqui and our Penwortham team worked so hard to get the right result when selling your property.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GooglePositive experience all round. We mainly dealt with Natalie throughout the selling process and she was very helpful, knowledgeable and friendly. Would definitely recommend 👌 …
Dave · 14 March 2022
★★★★★ 5/5
GoogleI would like to thank Russell for his professionalism and help ... Brilliant ... we will only use Russel for further rental properties in the future a credit to Farrell Hayworth Southport and highly recommended.
John · 14 March 2020
★★★★★ 3/5
GoogleNatalie was a great communicator, keeping me informed of interest and outcome of viewings. She was always pleasant and helpful at a time when lock down made usual business more difficult.
Moira · 14 March 2021
★★★★★ 5/5
GoogleI have just re mortgaged my property through Farrell Heyworth in penwortham with their mortgage advisor Lauren. I am really pleased with the service they provided and it took just under two months to complete, Lauren and her assistant kept me updated all the way through. Would definitely recommend. Kind regards, Susan.
Susan · 29 July 2019
Agent replied
Dear Susan, Thank you for taking the time to review our mortgage service. I am sure Lauren and the team will be delighted to hear you felt they provided you with such a professional service in such a short time. We wish you all the best for the future.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleBrilliant estate agents. They are very friendly and easy to deal with. Rachel was polite, extremely helpful and would always get straight back to me on any queries, I would definitely recommend using them.
Paul · 14 March 2020
★★★★★ 5/5
GoogleKatie in lettings, knowledgable and super efficient and simply cannot do enough. Best lettings agent!
G · 22 April 2024
Agent replied · 21 June 2024
It's wonderful to hear such positive feedback about Katie! We're thrilled that she provided you with such knowledgeable and efficient service. Our team strives to go above and beyond for our clients, and it's great to know that Katie exceeded your expectations. If you ever need assistance in the future or have any further questions, please feel free to reach out to our team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleEveryone I have spoken to, especially Taylor who has been my point of contact, has been prompt, efficient, friendly and professional at all times.
Beth · 14 March 2022
★★★★★ 1/5
GoogleOne of the worst I have ever experienced. No response once you are a tenent. be careful while you deal with such kind of agency
Jimmy · 12 August 2023
Agent replied · 26 August 2023
We appreciate you taking the time to share your feedback, and we're sorry to hear that you didn't have a positive experience. We strive to provide excellent service to all our tenants and value your input. We'd like to learn more about your situation and address any concerns you may have had. Please feel free to reach out to our tenancy team at tenancy@farrellheyworth.co.uk so we can gather more details and work towards a resolution. Your satisfaction is important to us, and we look forward to the opportunity to improve your perception of our services.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFarrell Heyworth estate agents called to my property that I had recently refurbished and reassured me with their professionalism from the outset starting with the valuation and attention to detail. Since then they have endeavoured to sell my property and get the best price for myself. To date I have no issues in recommending them to anyone in a similar position looking to sell their property. Shaun, Olivia, Mandy and Luke are a great team and always keep me posted of any developments.
Wayne · 14 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
