5/5
Lily kept us fully informed every step of the way , both in buying and selling, and acted as a very useful bridge between solicitors and clients as well ! Thoroughly recommend

Trusted Agent profile Β· Penwortham Β· Lancashire
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410 reviews across 1 platform
50 Liverpool Road, Penwortham, Lancashire, PR1 0DQ
Part of Farrell Heyworth, see every office.
Farrell Heyworth's office in Penwortham, Lancashire, at 50 Liverpool Road, is rated 4.3 out of 5 across 410 reviews on 1 platform, including 410 Google reviews rated 4.3.
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Every review we hold for the Penwortham office, from every platform, shown as written. First names only.
5/5
Lily kept us fully informed every step of the way , both in buying and selling, and acted as a very useful bridge between solicitors and clients as well ! Thoroughly recommend
5/5
As first time buyers we really needed help and professional advice in order to arrange our mortgage. We were recommended by a friend to use Farrell Heyworth's mortgage services and we are so glad that we did. The welcome we received from Shaun and the staff in the office was brilliant. Their mortgage adviser, John Paul Harding, explained the whole process to us in simple, easy to understand terms and we couldn't be happier with the outcome. We moved into our first home last Friday, thank you Farrell Heyworth!
1/5
As a landlord we received absolutely atrocious service. It is clear that neither the Directors or branch managers have a clue what the staff are doing. Do not touch this organisation with a barge pole.
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins, Director
5/5
We found the colleagues here polite, friendly and very good at their jobs. It was a pleasure to have them looking after our house purchase.
Thank you for your kind words about our colleagues at Farrell Heyworth. We're thrilled to hear that you found them polite, friendly, and proficient in their roles. Providing excellent customer service and ensuring a pleasant experience for our clients is a top priority for us. We're glad that you had a positive experience during your house purchase, and we appreciate the opportunity to assist you. If there's anything else we can do for you in the future, please let us know. Thank you for choosing Farrell Heyworth. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
Very professional service After doing a viewing we were kept up to date of any more viewings that matched our criteria Very pleased all round great service
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you found our service to be professional and that we were able to keep you informed of any new properties that matched your requirements. We strive to provide excellent service to all of our clients, and we're delighted that you had a great experience with us. If you have any further questions or need any assistance, please don't hesitate to reach out to us. All the best, Jeremy Collins - Director
5/5
Katie Ward, professional ,good communication, found us lovely tenants.Highly recommended π β¦
Thank you for your kind words and recommendation! We're delighted to hear that Katie Ward provided you with professional service and effective communication, resulting in finding lovely tenants for your property. If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
We used Farrell Heyworth to sell a property and within the week we had a buyer ! Very happy with the service we received
Thank you for choosing Farrell Heyworth to assist you in selling your property. We are thrilled to hear that your experience with us was a success and that we were able to find a buyer for your property within a week. At Farrell Heyworth, we strive to provide efficient and effective services to our clients, and we are delighted that we were able to meet your expectations. Selling a property can be a significant milestone, and we are honored to have been a part of your journey. We appreciate your positive feedback and are grateful for the opportunity to assist you. If you have any further questions or if there is anything else we can do to support you, please do not hesitate to let us know. We are here to help. Once again, thank you for choosing Farrell Heyworth. Congratulations on the successful sale, and we wish you all the best in your future endeavors. Best regards, Jeremy Collins - Director
1/5
Don't bother, they won't show up for the viewing. Traveled all the way from Manchester to view one of their properties. I waited for half an hour, when I called the agency up, they said I wasn't in the system. Now, why on earth would I travel, if I didn't have a viewing! An agent not showing up for a viewing, is already a red flag, and their response just goes to show their poor customer service... All signs, to an unprofessional agency.
1/5
As a landlord we received absolutely atrocious service. It is clear that neither the Directors or branch managers have a clue what the staff are doing. Do not touch this organisation with a barge pole.
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins, Director
5/5
Fabulous estate agents. Russell is a top guy, incredibly helpful, very informative. Nothing was too much bother, and he eased me into my new flat with minimal stress. Great service.
5/5
Fantastic support from the start and specifically Shelley has been amazing, everything goes really quick and so friendly, the service would be highly recommended.
5/5
First time I've used the mortgage advicer Anil Parmar And have received a very professional service. And been kept up to date with every detail no matter how small. Would 100% recommend this guy's
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director
5/5
Katie W was very effective and professional with the letting process, thank you so much!!+
Thank you for your kind words regarding Katie W's effectiveness and professionalism in the letting process. We're pleased to have provided a positive experience for you. If there's anything else we can assist you with, please feel free to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
Trying contact Farrell heyworth house for let nearly all-day by via typetalk for deaf and bloody can't get through and I am so frustrated and fumeing!! I am deaf
Thank you for taking the time to leave review. I understand that it must be very frustrating that you have not been able to get in touch with our team. The market is moving very quickly at the moment and we are experiencing higher call numbers than usual, this is likely to be the reason why you have not been able to get through to our team. That being said we want to ensure you are able to speak to our team and are very keen to help you to find a property. Could you please email your enquiry to lettingsenquiries@farrellheyworth.co.uk including your contact number and explaining that you require a call back re the typetalk service. Our team will then try to contact you at your convenience. Kind regards, Jeremy Collins - Director
5/5
We had some poor experience from another local estate agents and asked Farrell Hayworth to intervene. Shaun looked around our property and stated there would be no trouble selling. Being somewhat jaded we took this with some skepticism. However within two weeks we had our property under offer and at a great price. These guys do exactly what there say, straight to the point and excellent at keeping you updated on progress. Highly recommend
5/5
Highly recommend using Farrel Hayworth! Olivia was really helpful with suggesting and viewing houses and helped find an amazing deal for my mortgage. Thanks again !
5/5
We had a difficult sale due to a bereavement but Natalie handled it like a pro. Excellent service would highly recommend. Thank you team.
Thank you for your kind words about Natalie and the team. We're glad to hear that we were able to help during a difficult time and that our service was to your satisfaction. It means a lot to us to receive such positive feedback and we're glad that we could make your experience a positive one. Thank you for choosing us and we hope to be of service to you again in the future. Kind regards, Jeremy Collins - Director
1/5
Spoke to someone called Chris Forgot about a appointment asked if I could be there in 10 minutes was rudely spoken to and then hung up on when asking to rearrange..... To be honest not all the staff are like that there but was disappointed
Hi Danny, Thanks for taking the time to leave us a review. We're really disappointed to hear that you've received unsatisfactory service, particularly when attempting to arrange a viewing of one of our clients properties. Are you still looking to view the property? If so please can you forward your contact details along with the address of the property to marketing@farrellheyworth.co.uk and we will contact you to rearrange a viewing at your earliest convenience. Kind regards, Laura Gittins | Marketing Manager | Farrell Heyworth
5/5
Chris plumpton has been very professional and helpful and talked me through all the stages of selling my house. Making me feel confident with the process and helping me to feel better
Thank you for taking the time to leave feedback. It's great to hear how Chris and the Preston team have gone out of their way to make your home selling process as easy and successful as possible. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
I just wanted to say a MASSIVE Thank you to the AMZING Jonathan and Mandy for sealing me the deal and getting me my lovely new house! They have both helped me and my son start the new life we wanted. They are an absolute credit and I honestly canβt thank them enough for all their help!!! THANK YOU THANK YOU THANK YOU! XXXX
5/5
Came in looking for a 1 bedroom flat. Russel was extremely helpful finding me a wonderful place. Thank you to Shaun and Olivia for assisting.
5/5
Honestly such an amazing process, the whole team were so helpful the whole way through. Mandy, Shelley and Emma Tyson all helped me so much and I honestly cannot thank you all enough!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave feedback. I am delighted that Mandy, Shelley and and our proactive Preston team have provided you with such a great service. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
Excellent service from start to finish, Olivia who dealt with us mostly was lovely and very patient at answering any questions we had regarding our sale. Shaun who came round to take photos etc made us feel very at ease with the whole process. They managed to sell our property in just a few weeks!!! Amazing! Thank you all at Farrell Heyworth Southport, we would without doubt recommend your services to anyone.
5/5
Really fantastic service from the team. They managed to arrange a viewing on a property in less than 24 hours, resulting in us having an offer accepted. Really friendly, professional and efficient. Thanks for everything so far. Amy and Gary
Thank you for taking the time to leave feedback. I am delighted to hear that the team have been able to find a buyer for you so quickly. They will now be working hard behind the scenes to ensure your sale is successful. If you have any questions or need any further assistance the team would be delighted to help. All the best, Chris Heyworth, Director
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Tell us what you need and we'll put you in touch. Farrell Heyworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Penwortham.