5/5
GoogleI would like to recommend Lucy Crockett ,she is lovely ,friendly and professional, nothing is too much trouble . Great Assist to Smart Estate Agents Many Thanks
Trusted Agent profile · Penryn
Smart Estate Agent Penryn reviews
★★★★★
733 reviews across 3 platforms
Swingbridge House Anchor, Quay Hill, Penryn, TR10 8GU
Smart Estate Agent's office in Penryn, at Swingbridge House Anchor, is rated 4.8 out of 5 across 733 reviews on three platforms, including 171 Google reviews rated 4.9.
171
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
552
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Penryn office, from every platform, shown as written. First names only.
Google5/5
TrustpilotEnthusiastic Representative
Josh is the first representative I spoke with. From picking up the phone enquiry, arranging the rental house viewing tour, and finalizing my tenancy agreement. I appreciate his enthusiastic assistance. Josh is definitely an asset to your company.Thank you.
5/5
TrustpilotProfessional
Carly was very professional and answered any questions we had, this was our first time viewing a property and she was great! Couldn't fault her or the viewing.
5/5
TrustpilotExcellent service
Charlie has been an absolute delight to work with- helpful, knowledgeable and friendly, dealt really well with all my queries very promptly and clearly knows her stuff. Thank you Charlie. ☺️
5/5
Trustpilot5* for Megan
Megan was very professional and helpful in helping find and arrange property's to look at. She was very bubblely and welcoming which made the experience more settling. Will definitely be recommending her and the agency to friends and family.
5/5
GoogleFrom the start I have received a very professional service from Smart Estate Agents. Poppy managed my viewing process and has been outstanding providing all the information I asked for and constantly keeping me informed with any updates and helping me if I needed any. Smart Estate Agents certainly deserve all the praise they have been getting in their reviews as they provide a very responsive and friendly service.
5/5
TrustpilotJack has been amazing at helping us…
Jack has been amazing at helping us find a property. We’ve been looking for a property for 7 months and he has helped put us at ease and found us the perfect property would 10/10 recommend!
5/5
TrustpilotAttended a viewing today with Josh
Attended a viewing today with Josh, a very friendly and welcoming gentleman with good knowledge on the property and the surrounding areas. Nothing was too much bother and he had answers to all of our questions.Thanks Josh
5/5
TrustpilotNina is an outstanding agent
Nina is an outstanding agent - always quick to reply to any emails or issues, always friendly and helpful, just a joy to interact with. Would highly recommend her and also the rest of the team at Smart Estate Agent
5/5
TrustpilotGreat personal service from the team
Lisa, Amelia and the team are great offering a real personal service, I'd have no hesitation in recommending them if you want to sell your property.
5/5
TrustpilotAmazing service
Emily Barlow and the team at Smart have been amazing from start to finish. Selling my property with them has been a pleasure and the service I’ve received exceptional - I’ve been kept informed all the way through the process and feel I’ve had value for money in spades. Can’t recommend enough!
5/5
TrustpilotJosh
Many thanks Carly for arranging this room view. Everything goes smoothly with Carly's kindly guide and explanation for each room. Very nice room view experience.
5/5
GoogleGreat communication and fast to help solve any maintenance issues or other problems you run into as a tenant.
5/5
TrustpilotOutstanding service
Lisa and her team went way beyond what one would normally expect from an esate agent. They could not have been more helpful and more patient. Lisa was particularly helpful in chasing up slow solicitors and others involved in the purchase. No difficulty was too much for her. Recommend 100%.
1/5
TrustpilotViewed a property that was a bit shabby…
Viewed a property that was a bit shabby and needed cleaning as tenants were already there. It was in an area I liked so I was interested but only on the basis that it would be spruced up, Smart assured me it would be. I trusted them as there was still six weeks until move in so plenty of time. Had a second viewing after the tenants moved out and Smart directly pointed out that the previous tenants hadn't cleaned properly and they might keep some of the deposit. Don't worry it will be sorted out. Unfortunately, went to pick up my keys today and, besides, painting the walls, nothing was done. Found a crisp packet behind the washing machine, skirting boards hadn't been cleaned or painted, banister on the stairs was filthy, bathroom wasn't regrouted when this was promised. Smart kept apologising and would ask the landlord, sorry they hadn't actually checked whether the landlord had completed the things he had promised to complete. However, the general tone was one of 'well we will ask but we can't promise anything'. What is the point to an agreement if the other person doesn't keep up their end of the bargain? It had been sharers in the house before and I was sold that they wanted a family who would look after it and the landlord would make it right for a family....That didn't happen.
5/5
TrustpilotAwesome Experience
My viewing experience with Jack was excellent and top notch. He was very patient with me and answered all my questions accordingly. Timing was excellent as he kept to time. I would give a 5 star ⭐️
5/5
TrustpilotProfessional valuation.
Property Valuation.Lisa was very professional and knowledgeable about the local market. She explained the process clearly and concisely.Her valuation was on par with previous ones.She was very helpful and genuine in her approach.
5/5
TrustpilotCharlie was extremely professional and…
Charlie was extremely professional and very quick to let my property. She even got me more rent than I had anticipated! Would highly recommend the Smart service and will continue to use them to let my properties in the future. 5*
5/5
TrustpilotI enjoyed buying a bungalow with help…
I enjoyed buying a bungalow with help of Lisa, Mitch and Rob. Rob was great with the viewings, punctual and allows plenty time for a good inspection. Lisa helped speed the transaction, keeping close eye on proceedings and prompting me for my oversight error.I would recommend Smart 100%
1/5
GoogleBad experience for me . Very stressful and frustrating trying to get agreed my deposit returned.
1/5
TrustpilotVery drawn out and frustrating process…
Very drawn out and frustrating process trying to get my agreed deposit returned back to me.
5/5
TrustpilotHollie has been helping us purchase…
Hollie has been helping us purchase some property with Smart and cannot fault her excellent customer service any queries or questions we have she comes straight back to us with the answers. Would definitely recommend Smart and Hollie
5/5
TrustpilotGreat service as usual from Smart…
Great service as usual from Smart Estate Agents. Emily was the point of contact this time and she was very helpful with any queries and extremely efficient with the tenant find. Thank you Smart.
5/5
TrustpilotAfter buying a Property through Smart a…
After buying a Property through Smart a few years ago I, chose to return to them for selling a property. The service provided by Emily and Rob was exceptional often going above and beyond to help with all aspects of moving. A big thank you to all the team.
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