Trusted Agent profile · Oxford
★★★★★
287 reviews across 2 platforms
12-13, St. Clements Street, Cowley, Oxford, OX4 1AB
Taylors Estate Agents's office in Oxford, at 12-13, is rated 3.5 out of 5 across 287 reviews on two platforms, including 157 Google reviews rated 4.3.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotAppreciating Taylor’s letting for a good delivery of service .
I just love their way of communication, and how they get you sorted whenever you have a concern about your property . I also appreciate @Georgia for constantly keeping in touch ever since I got to my property to make sure we are okay . I must say Taylor’s lettings is the best .
1/5
TrustpilotThe lack of regard for tenants from…
The lack of regard for tenants from Taylor’s is disgusting, we have had maintenance issues ongoing for 17 months and the latest is the oven door burst and glass shattered everywhere, we have two kids to feed and they don’t give a damn to help and sort issues out. They have the law on their side and we have to keep paying while they sit on their comfy chairs and don’t give a crap about the tenants. We have had 5 property managers in 17 months and they are all talking out of their backsides and them email at 1am to avoid having to deal with the ongoing problems. Don’t trust them, don’t give them you’re hard earned cash to rent from them or even buy from them, they sold this property with Japanese knotweed and they are happy for tenants to live in houses without the basics because they can target the deposit at the end of the tenancy. Don’t use Taylor’s they are con artists. If you speak to Bart, Laura, Teresa or Helen then good luck to you they are pisstakers. Don’t trust them or anyone from this cowboy company.
1/5
TrustpilotPoor management of property and enforcement of tenancy obligations
After an initial good start at the Oxford Branch I was horrified to find 8 months into the tenancy that the tenants had not cleaned nor maintained the property or fixtures and fittings. Mid term review quoted in terms of business and as part of full management fee were not carried out. Property inspections carried out on request by someone else who had nothing to do with initial dealings for a further charge. Maintenance of property or the obligations under tenancy given no importance or followed-up. We did all the chasing to find condition of house continuing to fall. Finally told the agency could do nothing to ensure the tenants fulfilled their obligations even with a tenancy agreement and now going through the complaints procedure. Terrible service when things go wrong!
1/5
TrustpilotI am disgusted and appalled...
I am disgusted and appalled at the level of customer service I have not received. Emails have been ignored. The phone has been put down on me numerous times due to “faulty lines”. When finally getting through to someone, I was treated like I was a big inconvenience to them. I was not surprised at all when my landlords pulled out and requested that we pay rent directly to them for the foreseeable. The customer service from the Northampton town centre branch is below appalling and all members need a good and through training programme. Disgusting! No internal communication what so ever as everyone I eventually spoke to, I had to explain the situation from the beginning because nobody can be bothered to act like a team and pass on information regarding serious money matters. I will never be using Taylor’s again.
5/5
TrustpilotBTL Luton
We have a BTL property in Luton and we are very happy with our portfolio manager Nathaniel Allibone. He is really taking care of us and our tenants. He always reply to our emails/messages which is very important to us.
5/5
TrustpilotCan't reccomend highly enough
Jasmine in lettings in the Gloucester branch is amazing. She is organised, keeps you updated and is always willing to offer help and advice. Thank you as always.
5/5
TrustpilotQuick sale and great communication
Buying a house at any time is a stressful event but when adding in the deadlines of making completion prior to stamp duty cuts, you can imagine the pressure everyone is under!Despite the stressful situation, Taylors were able to sell our house within 1 day, find us an ideal buyer and push the process through quickly and efficiently.Vanessa from the Leighton Buzzard branch consistently kept us informed at all stages of the process even without us even having to chase. This communication made a real difference to the outcome of our sale and enabled us to complete on our dream purchase.Cannot thank her enough for making the process as smooth as possible.
5/5
GoogleMade becoming a landlord for the first time a very easy experience. Found tenants within a week
Lee many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCustomer Neglect & Contract should be invalidated
I am very disappointed with the way I was 'tricked' when shown only a part of a contract, hiding small print notes and not disclosing them when a number of specific questions were asked. I believe that a legal document should have been given in advance and allowed to be read fully, rather than only 'waved' in front of my eyes and talked through, choosing and picking which aspects to disclose and which ones to hide. Also, no estate agent had offered that they would come to complete the viewings. I would have no problem vacating the property to ensure that the viewings were completed in line with the government guidance, should this have been offered back then. I had not questioned this before as I thought I had to complete the viewings myself. I only discovered that I was wrong a couple of weeks later, when I went to view other properties myself and discovered that each viewing was carried by an estate agent, not the home owner. This made me question that the estate agent claims a commission fee, but withdraws from carrying their duties. Also, all of the people coming to view our property were not advised by the estate agent to be mindful of the government guidance. Some came without face masks, all came without gloves and had touched door handles and other objects when viewing our house. Again, we were not aware that this should look differently, until we went to complete our viewings, carried by estate agents elsewhere, where no viewing would be allowed without a face mask or gloves. Taylors had neglected us, as customers, and did put my family at risk.
5/5
GoogleMohammed has helped us secure a mortgage and even Thoe we didn’t buy from him he has been instrumental in helping us buy our first family home and made time to help me understand with survey reports. Overall just a wonderfully guy who I would love to work with in the future.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleWe have been tenants in a property managed by Taylors for years. Staff have always been friendly and responsive where possible.
Jennifer, thank you for your glowing 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI have sadly been really let down by…
I have sadly been really let down by this agency. I was in the process of buying my first home for about 5 months that due to no fault of my own fell through. Even though I have been promised that I will get my holding deposit refunded from the get go (that I also have in writing) , after 7 weeks I still haven't received a penny. I'm just continuously chasing my Own money week after week. I have been continously ignored by every person in the new homes team from the bottom up, even the menager. I have had to get the Financial Ombudsman Services involved trying to get my own money back. I definitely wouldn't recommend this agency to any one as you will never get a refund (even if they promise one) on your holding deposit and you will be ignored by the new homes team throughout the whole property buying process or the refund process. The worst of them all is definitely Bradley from the new homes team who during the whole 5 months of my purchase process and 2 months of chasing my Own money, hasn't replied to a single email he's been sent either by me or any other person involved in the process. At this point I'm not even sure if he's a real person or they just made him up. Beyond abysmal customer service, beware!
5/5
TrustpilotGood, clear advice on selling and setting a market price
Haven't bought or sold a property in 25+ years. Manager Rickie from Stevenage branch came out to value my house and gave me a good briefing on the way to handle the sale, costs involved etc if I choose to go ahead. I felt under no pressure. A good, clear written valuation arrived in the post a couple of days later along with details of a suggested property that they had on offer, that my my requirements to follow on from conversations I'd had earlier. Very satisfactory service and I'd feel happy to go with Taylor's when I decide to proceed.
1/5
TrustpilotMade a offer on a property more than…
Made a offer on a property more than the asking price and was told l would have a phone call back later that day , had no phone call so waited a few days and phoned Taylor’s to been told it is sold and my offer was turned down and they had phoned me to tell me l had no phone call from them and that was just a lie to cover themselves l could off offered more if they would of made that phone call , l can’t understand as I’m a cash buyer so l did think l was in a good position as the house was empty
1/5
TrustpilotMisrepresented offers as cash, didn't listen or pay attention expect us to dance like monkeys to make it easier for them
I started selling my grandparents property with Taylors roath, they organised viewings and the problems started.We asked them to call when they were done showing people round so we could come home, they didn't call, half hour after viewings were meant to end, freezing we headed home to see what was up.All lights on, gates opened no sign of agent. We get in, settle, warm up and nearly hour half later I call them to find out whats going on.They say they will let us know in the morning the offers.I check cctv he left half hour early leaving, didn't call so we were out in the cold for a hour longer than needed was pissed.I end up calling them later next day as they never called get told of a 145k offer, a 125k the three 100k offers.... but the 125k one is cash, faster sale no mortgage to worry about so we take 20k loss and go for it as we want to move.Sales progressing and weeks in we get told its not actually a cash offer.... its a Ltd company mortgage still sound they assure us, we have done alot of the paper work, times pressing on we have put a offer on a house which was accepted as we would be cash buyers, that's what we had been told.... so we inform the estate agent we are buying from and they say its fine and we continue bit niffed that we missed out on 20k.During this time they also suprised us with asking for £400 upfront for the house we are buying for "searches" we were NEVER informed before hand of this so thanks for that cause I just have money lying round no wait I did tell them we didn't.Then over a month and half into paperwork for sale of old home and the purchase of our new home nearly complete, our buyer drops out as they don't like thier interest rate. thought this offer was cash then it was supposed a rock solid mortgage.... livid but keep it together.We then have Karl arranging more viewings, he offers Tuesday Wednesday, I say Tuesday partner works from home thats thier day off. He then calls asking for Saturday, said partners working we would have to stay in the house... nooo problem they would just poke thier heads in the room, they start booking in viewers going over the two hours... OK.Then we get a email saying we have to be out of the house for the viewings.. its minus two, we have no where to go and my partner is working from home they know all this.At this point I have lost it, they have made it difficult since day one, misrepresented offers, bought suprised charges and expected us to lose wages to fix thier mess ups. I am fuming. I wish I had never gone with Taylors Roath.
1/5
TrustpilotIncompetent and useless
If i could i would have give minus stars.Taylors Northampton- totally incompetent, unprofessional and lacks integrity. They never answer phone calls. Wanted to purchase a property so i arranged viewing for the following weekend but never sent a confirmation of my appointment. When i called for the third time to confirm my appointment they couldnt find my details and the property was sold. They are bunch of crooks, no wonder why their offices are closing and there are thousands of negative reviews.
5/5
TrustpilotSmooth and easy move
Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.
1/5
GoogleAfter more than two months of finishing my tenancy, I still don't know anything about my deposit.
Hello Raul, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTaylors, Downend
I don't usually leave bad reviews, but after months of trying to find a landlord that accepts pets, calling agencies after agencies, we finally came across this property with Taylors. Everything described beautifully and finally at the end nothing mentioned about "no pets allowed". Full of hope, we call to make sure about the pet part. We have good references, happy to pay more for rent, happy to give an extra deposit. The answer was a rude' NO' to all our questions. Rude, unhelpful and very abrupt answers and attitude. Absolutely disappointed and disgusting. I don't know how these people still have a job.
1/5
TrustpilotDO NOT USE TAYLORS CARDIFF
DO NOT USE TAYLORS CARDIFF. I moved out 4 months ago and they are yet to update the contract, leaving the new tenant and previous tenant in a dangerous position. I have not had my deposit back. They are unprofessional, disorganised and rude. The new tenants are now renting without a contract or any protection due to their complete incompetence. DO NOT USE.
1/5
TrustpilotA visit to Taylors will only end in frustration - Dreadful
Taylors have long had the reputation of selling cheap houses in a slightly unprofessional manner but despite this they have actually got worse! At Taylors Filton, Bristol they employ staff with an almost negative IQ which explains why they continue to market houses that other agents have already sold and take down messages without asking for a reply telephone number. Absolutely dreadful and certainly the Filton brance is to be avoided at all costs.
1/5
TrustpilotCourt says Taylors 0, seller 1
Taylors Estate Agents, Bedford, took us to court as they claimed the sales commission should be theirs when a buyer bought our house through another estate agent without ever seeing the property through Taylors! The court came to the decision that there was no case!What happened was that the husband booked through Taylors and the Wife booked through Waldens and one the day before viewing, the buyers realised the double booking and canceled the booking with Taylors!
1/5
GoogleThe worst customer service I have ever experienced. Avoid this agency at all costs! Do not trust all (short) positive reviews. They are all fake as this shady business is desperate to scam more people out of their money. Avoid! Avoid! Avoid!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAbsolute nightmare to deal with
Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.
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