Taylors Estate Agents Oxford reviews

★★★★★ 1/5

Google

The staff at the St Clements office are nice enough but don't seem to be very knowledgeable about what the market's really doing and don't appear to possess the traits or wherewithal necessary to make a sale. The majority of potential buyers sent to view my property weren't particularly appropriate and so of course were not interested in the type of property I have to sell; they were either looking for something different, a different area or had a lower budget than required. Or, the weaker elements of my property (there aren't many) never seemed to be countered with the better elements or decent guidance given as to what could be done about them. I always found myself saying, 'Well, did you say ...' or 'Did you point out that ... '. Usually the answer was 'no', silence or fast typing heard on the line to take down notes! Worst of all, I was not advised that offers made within the first 4-6 wks of marketing are usually the highest. I suppose I should've known this but I was relying on the 'professional' to point out every salient point - lesson well learned. I missed out on the perfect buyer because I thought I could achieve more and I was not advised otherwise, just given repetitive mentions of the buyer's position and what % of the asking price was being offered. At this point I should have been told just how good that % was and what the comparisons were, and how it's more likely to be my best offer being fresh on the market. I wasn't. Not good enough to persuade me (or likely any vendor) receiving an offer in the first week a fair chunk below asking price. Going against my gut instincts, I eventually took their advice to drop the price - twice - which was their only suggestion for gaining more interest and as I thought, has made zero difference. Throughout my time with Taylors, I put forward a multitude of suggestions to enhance my property's online/advertising presence and ideas for viewings, which was met by a slow responding, 'Oh, we've never done that before' or long periods of silence where after my pushing them to research how to do things, finally tried them. In addition, their fee, whilst negotiated down to the lowest comparable I received, is only 'all inclusive' upon sale; you'll have to pay for your professional photos up front and they only explain this to you just as you're about to sign on the dotted line. As there's been no sale, I can say goodbye to £149; had they agreed to reimburse the monies paid after everything I've been through (I have had serious health concerns during the process, something they were made aware of and is the main reason I have to sell), they would certainly have redeemed themselves to some degree, not least just by showing some goodwill. But instead gave me some nonsense excuse that the photos have already been used in advertising but I'm welcome to keep them. I'm still waiting to receive these but what use are they anyway? A keepsake?! All estate agents want new photos taken and rightly so! I've lost essential time and money working with Taylors and don't feel at all confident selecting another agent after this experience. If you're looking for an estate agent who is knowledgeable, innovative, really knows the market (as well as the ins and outs of your home), will only send you suitable potential buyers - no time wasters - and give you the best advice they have based on their demonstrable success and experience, I wouldn't recommend Taylors. If you want the cheapest agent you can find who are nice people, relaxed and fairly good communicators (which is why they get 1 star), Taylors is your choice. p.s. It's interesting that the majority of the reviews here are about lettings... perhaps this element of the business is better than sales.

Vicky · 16 June 2018

★★★★★ 1/5

Trustpilot

RENTER BEWARE

RENTER BEWARE, over two months and still waiting for our deposit of over £2,000 to be returned, this after going out of our way to insure the house was professionally cleaned before we exited the property and showing numerous new prospective clients around when the agent never turned up. E mails not responded to from the Northampton office, asked for manger’s contact details, no response. Absolutely disgraceful customer service. 20 Hillbeck Grove, Middleton, MK

Rosie · 28 March 2024

★★★★★ 1/5

Google

I booked a viewing to rent a flat with Taylors, and no one showed up. I called them while waiting in the street and got through to the sales department, who couldn't think how to help me. "Put me through to lettings?" I suggested; "Good idea," they said. I was kept on hold for a while, then told I would be called back. They never turned up, never called back, never got in touch to apologise. I'd taken the afternoon off work to come to Oxford from London. Avoid.

Chris · 16 June 2016

★★★★★ 1/5

Google

Verging upon criminals. Repeatedly asked us for rent that had already been paid. Took out rent from one of my housemates, after the lease had ended. Didn't pay our deposit back for our rent, despite having clearly agreed a fee. Dodged our calls and general tried to avoid us. Only resolved when we threatened to take them to small claims court. Then tried to claim that we hadn't returned all the keys, despite having an email thread that confirmed otherwise. They will try and take all the money you have by whatever disingenuous means. NEVER USE THEM PS. Jack Strickland who has given a five star review is one of the people we were in contact with at Taylor's.

Mblacket · 16 June 2016

★★★★★ 1/5

Trustpilot

I rented a flat from Taylor’s for my…

*****Avoid****_0 star I rented a flat from Taylor’s for my daughter in Bicester for 8 months. The service I received was appalling. Firstly to speak to anyone at the branch is almost impossible. Calls are never answered, and if you are lucky you may have your call answered after several attempts to contact them.When you query something you are promised a call back which never happens. I have currently been waiting for a deposit refund and still waiting when the flat has been checked over more then 3 weeks ago and I have been told £100 will be deducted from my deposit for cleaning although it was left in a better state than when I became a tenant at the property.Avoid at all costs as I am sure there are other agents out there who are more thorough. Save yourself the stress!!! No response from Northampton office no response on sent emails and the phone calls just goes on messaging service left 100 voicemail and email still no response bloody jokers..I will be raising a complaint soon as I am back on the UK..

Ismail · 18 October 2023

★★★★★ 1/5

Trustpilot

This is the most incompetent and…

This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible

Rox · 16 May 2024

★★★★★ 5/5

Google

Fantastic contact, very nice and profesional People ( Mo and Sanaz), answering all the questions and queries very quickly. They are to help and that is exactly what they are doing in a fantastic way. If you will ever concider using this agency ,dont concider just DO IT :) Huge recomendation from my site! Thank you so much guys for your help during the whole proces wish You all all the Best:)PositiveProfessionalism

Agata · 26 August 2020

★★★★★ 1/5

Trustpilot

Do not let/ sell with this company…

Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.

Carol · 15 May 2024

★★★★★ 5/5

Google

Sean, Natalie and Joanne handled our rental arrangement perfectly even though it was taking place over the festive period, when most would be closed and went and above and beyond in spite of our demands. Fantastic service, would recommend to anyone

Chris · 15 February 2024

★★★★★ 5/5

Trustpilot

We would recommend Taylors in Watford

We would recommend Taylors in Watford, our sale was a complicated one but Ray Carroll and Lauren White went above and beyond to get it over the line for us. Both Ray and Lauren were consistently helpful, understanding and kind, so we were very happy with the service we received.

Kay · 12 June 2021

★★★★★ 5/5

Google

I have been searching for the right property for a while and was quite specific with what I was looking for. I was contacted regularly with updates and received texts of any new properties they thought I would be interested in. They managed to find me exactly what I was hoping for and the team were fantastic in negotiating terms with the Landlord so I could move in quickly...3 days later!! Smooth work guys! Thank you again.

Jacob · 17 June 2015

★★★★★ 5/5

Google

I’ve been using this branch for many years and the service is always excellent, with good communication and knowledge. They are always professional but with a friendly smile and nothing is ever too much trouble, they go above and beyond. Highly recommended.

Mandy · 17 December 2023

★★★★★ 1/5

Trustpilot

Worst estate agents

I have been today to a property viewing in Luton( LU1 3 UN).I was early with one hour, since I had to travel from London. I announced them of my early presence and they've said that they will be there in 10 min. They were late almost 10 min.The agent was looking like he just finished his lunch. In one hand o bottle of Lacozade. His tie was looking like he's just came from a party , and not even a sorry for been late.I am done with Luton. I do not understand how their managers can't monitor their customer service skills

Alina · 19 July 2023

★★★★★ 4/5

Google

Taylors are always very helpful and professional when dealing with my properties and respond when I get in contact with them. One of my buildings is an HMO and the Regulations are difficult to navigate. They do this well.

David · 15 February 2024

★★★★★ 5/5

Trustpilot

Taylors Stevenage made my life easier

Taylors Stevenage made my life easier, I got really fast response on the letting progress and moved in a couple of days. Thanks

Jeremy · 5 February 2024

★★★★★ 5/5

Google

This is the second time in so many months Taylor’s have gone above and beyond. Especially the manager and staff. I will continue to let my property’s through them and hope this review will inspire everyone else.

Derek · 15 February 2024

★★★★★ 5/5

Google

This is the second time in so many months Taylor’s have gone above and beyond. Especially the manager and staff. I will continue to let my property’s through them and hope this review will inspire everyone else.

Derek · 3 February 2024

★★★★★ 5/5

Trustpilot

I recently visited TAYLORS SALES AND…

I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.

Armand · 13 April 2023

★★★★★ 1/5

Trustpilot

Useless

I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!

Tim · 25 February 2023

★★★★★ 5/5

Google

Natalie and Joanne are sincere and a pleasure to work with! We received some sad news (we were given 2 months to move) 2 weeks before Xmas 2019. Within 2-5 working days Natalie and Joanne had helped us negotiate with our landlord to move pretty much hassle free within our deadlines. I would reccommend working with Taylor's, especially with Natalie and Joanne! Thank you!

Ashley · 15 June 2020

★★★★★ 1/5

Trustpilot

Do not rent from these people

Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.

Paul · 17 January 2023

★★★★★ 1/5

Trustpilot

Taylors of Swindon Avoid at all COSTS

Taylors of Swindon! Avoid Avoid Avoid!!! DO NOT GET INVOLVED WITH THIS COMPANY! RENTING OR SELLING COMPLETE SCAMMERS!!! YOU HAVE BEEN WARNED!!!!!!

Jas · 10 October 2025

★★★★★ 1/5

Trustpilot

Where is my deposit? Taylors Oxford

After more than two month of leaving my tenancy with Taylors Oxford, I have no received my deposit. this are almost £900.The claims for deduction are £0.00, so I cannot open a dispute because we agree on the amount to be given back. Anyway, those £900 have never been given back. The person on charge doesn't reply to my emails.Avoid this company 100%

Raul · 21 March 2024

★★★★★ 5/5

Google

Mohammed and Sanaz, have both been brilliant with helping us buy our first home. From knowledge of the scheme we were buying with, to coming back to emails and calls the same day, and allowing lots of vists to the house on the days requested without problem. Both so professional and helpful. Couldn’t recommend either of them enough.PositiveProfessionalism

Laura · 26 August 2021