Trusted Agent profile · Oxford
★★★★★
287 reviews across 2 platforms
12-13, St. Clements Street, Cowley, Oxford, OX4 1AB
Taylors Estate Agents's office in Oxford, at 12-13, is rated 3.5 out of 5 across 287 reviews on two platforms, including 157 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Taylors Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from Louis & Jordan… Knowledgeable, reliable and highly recommended. Many thanks to them both.
Wow, we are thrilled to hear about your positive experience with Louis & Jordan! It's wonderful to know that they provided knowledgeable and reliable service. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleNO customer service! Not even a trace! It appears that employees of this agency are not able to understand basic English? I sent them numerous emails directly and through platforms like Rightmove, specifically requesting a reply by EMAIL (and not by phone!) as I am doing night shifts and cannot pick up calls during the day. Nonetheless, they kept calling me... To make matters worse, they left voice messages, which did not even answer any of my questions regarding the property! If this is how they treat potential customers, I cannot imagine how appalling their service is for tenants... I will never recommend this agency to anyone and will be actively spreading a word about how unwilling they are to adapt to customer's needs! You either put customers first and train your staff, or you go out of business!
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
2/5
GoogleThe initial communication with Taylor’s was good. Since moving in to the flat, the communication has become less so. We also had a bit of a nightmare when the letting agent moved our energy company without any explicit communication. We were then informed by a rather unsympathic and defensive member of staff that it was in our t&c’s, but we had already set up all our amenities and hadn’t realised another company had taken over our energy. It had subsequent and quite long lasting impacts on our energy costs. Wasn’t impressed with how the agent dealt with us.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI have been renting through this this…
I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.
1/5
TrustpilotAvoid!
If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.
5/5
TrustpilotRent out my property through Taylors…
Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.
5/5
GoogleMy husband and I had such a difficult time finding a home when we arrived in Oxford due to the fact that we owned pets, but when we walked into Taylors, everyone was so nice and helpful and not only did they find us a place that day, we were able to sign the paperwork and move in a few days later. I highly recommend Taylors, especially at this location as the agents are wonderful and will go out of their way to help you find the perfect home.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleWe have used letting agency for many years - always friendly, helpful and courteous. Full management service provides peace of mind. Tenant succession has been very good with only few days when property has been empty. Now looking to sell. Early stages, but sales team have been attentive and professional. Initial viewing within first week on market and promise of regular reviews to ensure we are kept up to date with progress. It is now two months since my last review (above) and a prospective purchaser has made an offer which we have accepted. Mohammed handled all negotiations and has kept us informed of progress throughout. We have opted to use the Taylors in - house conveyance team and they, too, have maintained contact - primarily via their on-line portal, which is informative and easy to use. We are very happy with the service to date and hope completion will be in the near future.
Many thanks for the 5* review, I will of course ensure your kind words are passed on to our dedicated team. Best wishes, Lucy
1/5
TrustpilotAvoid, none professional
If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.
1/5
Trustpilot* AVOID as much as possible!
* AVOID as much as possible!Regret having had anything to do with the Downend branch.So many times they agree with you on something on the phone, but then deny it completely. Terrible service for our check-in, check-out and any communication about ending the tenancy.** DODGING a lot!I used zero deposit and they used COUNTRYWIDE to do the check-in and check-out report. The check-in report was concise and had super low-quality pictures and general comments while at the checkout they did a comprehensive bit-by-bit report with loads of dodgy comments on issues with furniture that existed before! Even of the things that were not mentioned in the check-in report. They tried to make a big claim for a deposit based on this!
5/5
TrustpilotThus far- happy with the experience in working with Natalie
Thus far we are very happy with the care and attention that Natalie from TaylorsCountrywide Oxford has provided. When faced in taking over the Agency of a flat with sever mould problems, which has been ignored for months by the previous Agency- Natalie jumped in to move things forward with the landlord and get things fixed. The problems are not fixed as of yet- so I am hopeful, but cautious in waiting for the problems to be fixed. She has been kind, attentive and understanding as we have worked with her. We are so very thankful to have an Agent who seems to care to take care of us at the renters and the landlord.
1/5
TrustpilotWhere do I start? Dreadful people.
Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).
5/5
GoogleTaylor's have acted quickly and efficiently to any questions I had when viewing the property initially and while renting the property, during these first three months of the tenancy. I am confident that if I have an issue, that it will be given the appropriate attention needed and a solution will be found . Taylors staff are friendly, very approachable and have guided me through the rental process with clear explanations.PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotoxford - Absolutely useless and infuriating
Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong
1/5
TrustpilotGDPR Violations
The Aylesbury branch handled a single inquiry. They decided this was enough to add me to mailing lists and bombard me with spam. They have zero understanding of GDPR. Customers must opt-in for mailings. I never opted in. Their unsubscribe fails. The sending e-mail is not monitored either, so it is impossible to unsubscribe.I blame Countrywide - their owners, for inadequate oversight of their subsidiaries. Interestingly Countrywide fails to publish any public privacy policy. All major companies do so and include a clear e-mail where users can send in privacy concerns. This speaks volumes.Unless this gets sorted immediately I shall report them to the ICO where they may be subject to fines of up to 4% global revenues.
5/5
GoogleSelling the in-laws house after they died Taylor's have been fantastic they set up an open day and found us several buyers we started the process but unfortunately approx 12 weeks in our buyer pulled out leaving us all devistated but Mohammed,George and the rest of the team did another open day and found us another buyer Today the sale was finalized we cannot thank Mo and the rest of the team enough total professional all the way through would not hesitate to recommend thank you
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleIt is rare to find oneself in a position to praise the strengths of an industry usually frowned upon, however I must give lots of compliments and appreciation to the staff at Taylors in Oxford for negotiating our mortgage and selling my fiancées property. Assisting in our new purchase. I must point out the two members of staff who we feel worked above and beyond and tirelessly to help our house sale and purchase go through seamlessly, Sophie Kennard (Negotiator) and Gemma Leavey (Mortgage Advisor). They are a credit to your organisation and we know without their help and commitment we would have struggled to meet our completion day. Well done Oxford branch. Very professional and always step up to the mark to get the job done.
Thank you Roy for taking the time to leave us your wonderful 5* review of our Taylors, Oxford City, team! It is great to read that your experience has changed your previous opinion on Estate Agents and that Gemma and Sophie were particularly helpful in guiding you through all the aspects of mortgages and selling a home. Best wishes for the future, Scott.
4/5
GoogleI was buying a new build shared ownership and Taylor’s made it really easy to view the properties, complete the required paperwork and liase with the developers. Mohammed even helped me measure up inside the property - a really lovely and helpful guy. Only reason I’ve not given them 5 stars is due to some punctuality issues, which in their defence they communicated to me and were apologetic for, and their appointment booking system had some errors, but again they rectified things immediately. Very friendly office and I would recommend to others looking to buy in the area.
Thank you Kate for taking the time to leave us with your kind words and honest review of our dedicated team. It is great to read that the staff were very friendly and helpful and kept you informed, despite a couple of hiccups with their systems. Thank you also for the recommendation. We look forward to helping you again in the future should you need us. Best wishes Emma
5/5
TrustpilotWe were looking for a rental property…
We were looking for a rental property in the Oxford area, as we were moving from Norfolk after selling our house so we got used to the area before we buy. We did not realise how brutal the rental market is, other estate agents tried to get us into pushing up our offers to play us off against other potential renters but Taylors were the opposite, they were very professional at all times, took the stress out finding a house and at all times very helpful. Couldn't recommend them highly enough
1/5
TrustpilotAvoid Taylors at all costs
Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.
5/5
GoogleI have a portfolio under Natalie’s management for a few years now. she and her hard working team really take care of our interests and proactively help us to resolve many issues too I’d not hesitate to recommend other landlords to consider Natalie’s (and team) services
Hi Alan, thanks for your excellent5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThe home-finding process was…
The home-finding process was user-friendly and less tedious than other property agent We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job. Thank you, Georgia phelps for your great help and support in finding us a new beautiful home.great communication and great experience with you. Thanks
5/5
TrustpilotTaylor’s in Torquay headed by Paula
Taylor’s in Torquay headed by Paula , they were helpful, professional , supportive and I can’t rate them highly enough
5/5
GoogleTaylor's have acted quickly and efficiently to any questions I had when viewing the property initially and while renting the property, during these first three months of the tenancy. I am confident that if I have an issue, that it will be given the appropriate attention needed and a solution will be found . Taylors staff are friendly, very approachable and have guided me through the rental process with clear explanations.PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Taylors Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
