Taylors Estate Agents Oxford reviews

★★★★★ 1/5

Trustpilot

Rude and officious

Rude and officious Yet another Trustpilot one star review!Unpleasant experience trying to arrange a viewing, thankfully Cardiff is awash with friendly estate agents keen to sell property.

Lied · 18 May 2023

★★★★★ 5/5

Google

Just moved in. Everything up until now has been incredibly attentive and responsive. Wish Taylors managed the property on behalf of the landlord as they did such a good with the letting.

Declan · 15 February 2024

★★★★★ 5/5

Google

We have been using the letting agency for many years - always friendly, helpful and courteous. Constant updates from Sean on progress has provided peace of mind. We have now finally rented the last of our properties. Thanks to the whole team.

Martha · 15 June 2023

★★★★★ 1/5

Trustpilot

Agency demanding £660 to exit tenancy…

Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start. Horrible service towards tenants. Avoid avoid avoid!!!!!

Tarek · 7 July 2025

★★★★★ 5/5

Google

Thanks to Mohammed and his team for realising our dream. Can't thank them enough

Zoe · 15 June 2020

★★★★★ 1/5

Trustpilot

Shambolic, avoid if possible

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across

IanD · 18 October 2022

★★★★★ 1/5

Trustpilot

Worse agency in 33yrs of renting

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.

Ian · 18 October 2022

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.

Carissa · 4 October 2022

★★★★★ 5/5

Google

Excellent service from Jonathan at Taylor’s Oxford, we’re so happy and grateful for everything he has done for us. Couldn’t have asked for a better experience for me and my partner’s first time moving out together. Professional, friendly and amazing service! Also he’s supported us throughout our time at this house and continues to. Thanks very much!

Ellen · 15 June 2021

★★★★★ 5/5

Google

Great service friendly staff specially the manager Joe was very helpful 👍 …

Oxford · 15 June 2020

★★★★★ 1/5

Trustpilot

Aylesbury & Bicester - Answer your damn phones!

Over the past 6 weeks or so we have seen several properties advertised on zoopla or rightmove from Taylors that we wanted to ask some questions about and book a simple viewing.. Sadly, it feels that the staff at the Aylesbury and Bicester branches simply do not exist. We have called multiple times across the weeks and even several times a day and each time no one picks up. Given how fast the property market is moving currently naturally you want to pester them to just talk to someone. No one ever returns calls, no one ever answers emails or messages. By far the worst estate agents in the area due to this fact and lets be honest, the bar is hardly set high within this sector but the basics are just not there.

Kevin · 30 September 2022

★★★★★ 1/5

Google

SCUMS OF THE EARTH - changed my power supplier without my permission putting me with Spark with rates 35% more expensive than what I was paying. Their service is super slow. They are overcharging the landlord without any shame. I asked them to fix the lock of our door, and they changed the whole door for no reason. AVOID them at all costs

S · 16 June 2019

★★★★★ 1/5

Trustpilot

Failure to assist tenants of Cardiff development from bankruptcy

I am writing this review as I am one of the tenants of a large development in Cardiff Bay area who are experiencing an abundance of problems with the company that manage our site, namely Firstport. We are one of hundreds of developments that having what is regarded 'unsafe cladding' and we need to get this resolved as quickly as possible, but Firstport are dragging their feet and are charging us well over and above that of comparative managing companies. We are therefore looking to self-manage or find a managing comany that charge a lot less. We know there are several around as we've done our research.Unfortunately, the delevopment I reside in are mainly occupied through letting agents, such as Taylors and we have been in touch with them and asked if they would be kind enough to contact their clients to ask for their support. We have been told any times they are happy to do this, but after many months are still waiting. This is my reason for naming and shaming them as without them and other letting agents' assistance we will not be able to change the management of our site and some people are going bankrupt because of the astronomical charges. We do not see that we are asking for anything big here, just a generic email being sent to their clients, as this would mean a potential large financial gain for these clients and is therefore to their advantage to be made aware of the situation.

Dawn · 31 August 2022

★★★★★ 5/5

Google

I couldn't leave a high enough recommendation for this agency, They were very supportive through out the whole process. Chad Deakin in particular went above and beyond to close the sale.

Andrea · 16 January 2024

★★★★★ 5/5

Trustpilot

Highly recommended Taylor’s Estate…

Highly recommended Taylor’s Estate agents in Hitchin for selling your home, the whole team where amazing from start to finish couldn’t do enough for us at such a stressful time.

Catherine · 7 October 2022

★★★★★ 5/5

Google

Fantastic service from Natalie and Jonathan, as well as extended team who were very prompt and efficient throughout our rental process. Natalie responded to all of our queries quickly and it was a pleasure dealing with this agency. Would recommend. Thank you for all your help!PositiveResponsiveness, Professionalism

Lucy · 26 August 2022

★★★★★ 1/5

Trustpilot

A truly horrible experience

Having spent over six months attempting to purchase a house through this agent I cannot offer any other advise other than to avoid them at all costs.From withholding information which ultimately aided the sale falling through to receiving persistent and aggressive phone calls I simply don't have a good word to say about the Gloucester branch. All three agents that I dealt with were neither knowledgeable or provided satisfactory customer service and on several occasions where tight deadlines were due to be met, they simply turned their email and phone off and ignored it until it was too late. The sale fell through only to see it relisted on the website the same day for a significant amount more with no communication as to if we would be willing to pay the additional beforehand. These agents should be offering advice to sellers around the actual value of their properties as opposed to just appeasing them which is all they seem effective at.With the sale falling through on this property on 24th June we have since exchanged on another property which goes to show it can be done quickly, effectively and professionally; sadly just not when it comes to Taylors.

Ellie · 5 July 2022

★★★★★ 5/5

Google

The team at taylors lettings were friendly and helpful from first contact. Natalie and the team went above and beyond to provide us with all the information we needed. They also provided much needed reassurance to us as we were apprehensive about entering the lettings market with our property.

Trevor · 17 June 2015

★★★★★ 5/5

Google

Looked after well by Mohammed and team. Highly recommendedPositiveResponsiveness, Professionalism

Salman · 15 June 2020

★★★★★ 1/5

Trustpilot

If I could give a zero I would

If I could give a zero I would. I moved into my flat with the previous tenants belongings still here, including used razors, rubbish in bins, stained cushions, clumps of hair, I could go on. I recieved no genuine compassion or understanding, or compensation. They use a management agency under the name Countrywide.I initially reported signs of damp on viewing the property. A year on (after multiple reports through their portal and emailing direct) they've decided to rip up the floorboards to tackle the damp problem and leave an industrial dehumidifier that I'm expected to run 24/7. 5 Weeks on I'm still living like this with no communication (despite my best efforts) for nearly 3 weeks and no end date specified for the works. They're the worst Estate agency I have ever dealt with through nearly a decade of rentals. They've been utterly useless and made my life hell. Avoid at all costs. They don't care once you've signed the dotted line.

NG · 15 May 2022

★★★★★ 5/5

Google

Mohammed was fantastic, thanks for your help getting the purchase exchanged.

A · 16 June 2019

★★★★★ 5/5

Trustpilot

Great for purchases

While I did not rent a property from this agency, I did purchase a home via them. I had fantastic help from Luke Dumburs and Paul Berkley, based in the Stony Stratford branch, who were fantastic in updating me on the situation; asking me for my decisions regarding the design of the new build property; keeping in contact with the developer; and most of all, sold me what was on the tin.

T · 21 January 2023

★★★★★ 5/5

Google

The initial people I dealt with who marketed the property and found the tenants were very polite and professional and accomodating and reaponded quickly even through the Pandemic. They had a positive and warm attitude which I have found lacking in other agencies we have used in the past.PositiveResponsiveness, Quality, Professionalism

Nirmala · 15 June 2021

★★★★★ 1/5

Trustpilot

Avoid Taylor’s Lettings - Northampton branch

I was using Taylor’s Northampton branch to let my flat on a fully managed service. I would recommend avoiding any sort of service they offer, as it is money wasted. You can not get hold of anyone, as the phones go to voicemail and emails are ignored. I never knew who my property manager was, I don’t think I had one. My flat flooded and I ended up taking over and sorting the repairs, as Taylor’s just were not interested. When I finally got my keys back, I realised some of the remedial works I had paid for had not been done and even when I complained the issue was ignored, they just lied and said the works had been done? Don’t make the same mistake I made forking out monthly fees to a letting agent who does nothing for you or your tenant, there are better agents out there.

Alex · 3 December 2021