Premier Lettings Oxford reviews

★★★★★ 1/5

Google

I normally don't give 1 star reviews but in this case Richard said he'll forward my application to the landlord and that he'll contact me back within one day. He then took a few days holiday during which I wasn't able to contact him. When he came back he sent me an email saying he's sorry that I have "missed out on this occasion". I think he might've been slightly responsible for me "missing out". edit: Oooh! They seem to have replied by saying “we feel that we are fair and reasonable”, let me reply back: how about not treating renters like **** and instead of having 10 applicants where obviously 9 of them will be disappointed you treat them on a first-come-first-served basis?? Once a person says “yes” and you make sure they are suitable, you stop having viewings? How about that? How about you don’t take advantage of high demand and instead treat your fellow human beings with a shred of respect instead of going full-blown capitalist on them? Would that seem “fair and reasonable”?

Ed · 13 April 2022

★★★★★ 2/5

Google

Everyone working at Premier was friendly and approachable. However, there was a lack of proactivity and it was seemingly very understaffed. They were very difficult to contact via email for maintenance requests, and once contacted would then need several follow ups before the maintenance was carried out (some never did even after waiting 6 months). I was disappointed with the way the end of my tenancy was carried out, it was hard to liase with the agents to carry out the change of tenant, and the two week process ended up taking 5 weeks. Friendly agents but with a time management issue.

Kat · 13 April 2022

★★★★★ 5/5

Google

Charlie has been very helpful and efficient.

Emma · 1 September 2020

★★★★★ 1/5

Google

Very unprofessional. After me and my partner went to a viewing with Richard, he told us he will be sending us an application form, he will forward it to the landlord after it is completed by us and he will contact us shortly after to let us know if we have been approved. We have completed the application forms and sent it. We did not receive any response. After few days, we have decided to contact them if everything was alright with the forms and if they need any further information. No response, again. It has been a month since this happened. Wasted our time and effort. Very unprofessional.

Kristina · 17 January 2022

★★★★★ 5/5

Google

Highly rate Premiere and especially Richard, really nice bloke who went above and beyond for us. Would definitely use them again

Nathan · 31 March 2023

★★★★★ 1/5

Google

Five weeks after having left our property, our deposit still hasn't been returned and we don't know how much has been deducted from it. We have called and emailed on multiple occasions, but each time we have been bounced off to a different person or reassured someone else would be looking into it shortly. Due to a lack of time, I will not digress here on the number of episodes that have affected our tenancy, ranging from the comical (one of their workmen asking us "if we had a brick" to fill up a hole he'd just made in the wall) to the tragic (a faulty and dangerous boiler, which was luckily replaced).

Filippo · 9 September 2021

★★★★★ 5/5

Google

Fantastic customer care. Ended up having to pull out of a rental contract (that id already signed) then after assessing I couldn't afford the security deposit among other financial aspects they agreed to give me back my 'non-refundable' holding deposit. Being a student this helped me out massively, flexible & understanding!! Top marks to the guys at Premier! :)

Maximilian · 31 July 2016

★★★★★ 3/5

Google

Haven’t returned deposit within 30 days and promising to call back and not, saying there is no record of accounts when I have email record. However they were always helpful when I lived there and answered the phone. The agency fee was high but the team of staff were always friendly

Angus · 30 January 2020

★★★★★ 2/5

Google

The rent this agent collected for me as a landlord was often paid to me late meaning I incurred overdraft fees because of their late payment. I would not recommend this agent if this is your main income and you have set days for your direct debits bills to go out.

Jennifer · 30 January 2019

★★★★★ 1/5

Google

My 73 year old mother and East Oxford resident of over 35 years was told by one of the Premier estate agents today that she should be a “good neighbour” and take the noisy student tenant’s bins in, when she attempted to address the issues she’s been having. She tried to inform him of the constant high level noise and general nuisance that’s generated by his tenants. He consistently talked over her and showed zero empathy or humility regarding the stress she is constantly caused by his tenants in the neighbouring home she has lived in for over 30 years! I’ve never ever heard anything good about Premier from either tenant or the many hone Wonder I know of the area who have had to deal with their tenants over the years. It seems they only care to serve the landlords.

Gee · 4 April 2020

★★★★★ 1/5

Google

A really terrible experience. Avoid Premier at all cost. 1. Late remittance of rent. I actually still have not received my first rent. 2. Took 3 months to find a tenant for my apartment (despite them showing me evidence of how quickly they can let a place and at a good price). Failed to find a tenant for my carpark space which I successfully did in a week, claiming my offer is overpriced. 3. Simply telling me the potential tenants passed the references and decided on my behalf to let to them, despite me asking for more details about the tenants such as how long they intend to stay, what their occupation are. Then later claimed to not have received any of my emails. I mean this is 21st century how could emails just gone vanished. I emailed to dozen of people in this company and they just chose to ignore my simple questions. I would happily accept them as my tenants has Premier responded to me. Now the trust is lost it just seemed like I am forced and have no say or preference whatsoever. They even threw in the contract and basically said that they had the right to do so. 4. Due to their incompetence to manage my property, the tenants are not happy and Premier wishes to incur the cost (lost of a month's rent) to me. Just unacceptable. 5. Extremely poor communication. Due to work nature I am not usually reachable by phone. But I always respond to their emails within a day or two. But first they ignored my emails and claimed they never received them. I had to use another mailbox to email them. Then they would still take at least a week to respond and would always ignore some of my questions

Joy · 30 January 2020

★★★★★ 5/5

Google

Friendly, responsive and efficient. Charlie went out of his way to provide us with viewings and arrange a moving date amidst the COVID pandemic and Christmas period.

Paul · 13 April 2021

★★★★★ 2/5

View Agents

Collecting Rent from Tenant on the behalf of Landlords

This agent collects the rent from tenants on the 27th of each month on the understanding that it would be clear funds by the 1st of the next month. Rent payment to the landlord is not until the 25th of the month. This means that the agent banks your rent for almost a full month and makes interest from your money to run their business as well as getting a fee from you. The landlord payments even then are mostly paid later than the 25th and often not until the agent is chased regarding the whereabouts of the landlord's rent.. We often ended up paying overdraft fees because of the month's wait for our rent and the late payments. I would not recommend this agent to anyone trying to live off the rental income of a property as you never know when you are going to be paid the rent.

Jennifer · 28 April 2018

★★★★★ 5/5

Google

Just a quick line to say thank you so much for repairing the bathroom light. I managed to return to a confortable life again, because a real estate agent who is Luisa sorted out this problem quickly. Also I know my landlord tried to repair it by himself and made an appointment for electrician before. As a result, the light works perfectly and I am happy with this flat. I've met some of estate agents and landlords in Korea and Japan, but this people are the most sympathetic people I've ever met. I greatly appreciate this person's and the landlord's help.

KUNI1 · 30 January 2018

★★★★★ 5/5

Google

Excellent help and service. Richard Callow was exceedingly helpful.

Noah · 31 March 2023

★★★★★ 5/5

Google

From the first phone conversation we had with Tom, we have had nothing but excellent service. Tom and Charlie, who we have had most dealings with, both went out of there way to resolve things, they would go that extra mile even on there days off. The photos were brilliant. Premier always kept us informed and updated us regularly on all aspect of the sale. I would certially use them again, and would not hesitate to recommend them to my friends and family.

Peter · 31 July 2017

★★★★★ 1/5

Google

Asked for a huge deposit and was told by the government that's too much and they have to return it. 5 months later my contract has started and I still have no sign of it after multiple emails and promises it will be returned.

Alex · 30 January 2020

★★★★★ 5/5

Google

Just a quick line to say thank you so much for repairing the bathroom light. I managed to return to a confortable life again, because a real estate agent who is Luisa sorted out this problem quickly. Also I know my landlord tried to repair it by himself and made an appointment for electrician before. As a result, the light works perfectly and I am happy with this flat. I've met some of estate agents and landlords in Korea and Japan, but this people are the most sympathetic people I've ever met. I greatly appreciate this person's and the landlord's help.

KUNI1 · 1 July 2017

★★★★★ 4/5

Google

Premier took good care of us for the year and a half that we were tenants of a property they managed. Our queries and issues were dealt with quite promptly, and they sorted out a couple of maintenance emergencies that we had, one even over Christmas. Fees are charged to tenants, which is normal in Oxford, but we paid a lot more in fees previously with another agency. Inventory and inspections were done properly, and they didn't rip us off at check-out.

Andy · 30 January 2017

★★★★★ 5/5

Google

From the moment we decided to put our house on the market we have experienced outstanding service from Premier. Tom has handled our sale and has been extremely communicative throughout, not only with our buyer but obtaining regular solicitor updates to keep us in the loop at all stages. We are now a only a few weeks away from completing and Premier have made the process a breeze, I wouldn’t hesitate to recommend them. If you want your agent to be professional, timely and reliable… all delivered with the personal touch, look no further!

Shaun · 30 January 2017

★★★★★ 5/5

Google

From the first phone conversation we had with Tom, we have had nothing but excellent service. Tom and Charlie, who we have had most dealings with, both went out of there way to resolve things, they would go that extra mile even on there days off. The photos were brilliant. Premier always kept us informed and updated us regularly on all aspect of the sale. I would certially use them again, and would not hesitate to recommend them to my friends and family.

Peter · 30 January 2017

★★★★★ 5/5

Google

I was very pleased to have engaged Tom Mizen to sell my flat in Oxford. He managed what turned out to be a complicated sale in a completely professional manner. I have no hesitation in recommending him to any one else wishing to sell property in Oxford.

Steve · 30 January 2018

★★★★★ 1/5

Google

By far the most unprofessional letting agents I have encountered. Rang and emailed them on multiple ocassions and they do not ring back. No attempt to help the tenants. Completely lazy. Happy to take their £300 and then you will not hear from them again.

Kyle · 30 January 2019

★★★★★ 1/5

Google

Genuinely cannot recommend Premier Properties. I had rented through them for two years as a student and throughout that time they neglected to notify us of viewings, which as nursing students subject to shift work on placement was completely unacceptable. They also breached their own contract after we had left the property through keeping hold of our deposit for over 31 working days even after we had agreed to the few charges the landlord wished to make.

Toni · 17 September 2018