Premier Lettings Oxford reviews

★★★★★ 5/5

Google

Fantastic guys. Found me a house in no time. Really friendly from day one and felt like nothing is too much trouble for them. Charlie was super professional which is always good. Would definitely use again.

Elliott · 30 January 2020

★★★★★ 5/5

Google

highly recommend, I decided to sell my property with Premier they were very friendly and professional, Charlie and Tom went over and beyond the other agents out there to help get my property sold. thank you Premier.

Tracey · 30 January 2019

★★★★★ 5/5

Google

Letting a property with Premier was the best choice we could do. We had a special requirement for a pet friendly property and Premier did the best they could to help us finding the perfect place. They treated us in a very professional and kind way during the entire process. A great thanks to Luke who have always been there for us. You guys are the best! Fabio and Gabriela

Gabi18florestal · 30 January 2018

★★★★★ 1/5

Google

Terrible service. Number not recognised on Rightmove. Had to google and find an alternative number, person who answered was clearly not interested in the fact the number was wrong on Rightmove. Booked me a viewing for nearly a week later as that was only time available. Turn up and no1 here. Rang 3 times before got an answer to he told property was let last week!! We both took time off work to view this property as it was top of our short list. If i were a landlord i would totally avoid this company. Cant even be bothered to update Rightmove never mind potential tenants.

Andrew · 30 March 2024

★★★★★ 5/5

Google

Premier made my experience of having to find somewhere to live within 4days an absolute breeze. I can not recommend Luke, who dealt with my letting, enough. He was exceptionally proactive, friendly and efficient in dealing with my letting ensuring I was able to move in, in such a short space of time! Thank you so much Premier for everything! I look forward to settling in, in my new home!

Krista · 30 January 2017

★★★★★ 5/5

Google

Amy has been very kind during the viewings, and very helpful in the research. She proposed me many interesting properties, and she has been very genuine as well with her suggestions. Would recommend!

Davide · 30 January 2020

★★★★★ 1/5

Google

Estate agent failed to turn up despite appointment at 11.30 today. We arrived 5mins early. We waited until 11. 45.We called the office twice but there was no reply on the landline. We left. We have read response to earlier review left. Quite frankly if the agent knew he was running late why didn't he telephone us. If he couldn't see us why not telephone. Its interesting that this review prompted the agency to make that call. I doubt if we would have heard from them otherwise. Poor show. Poor service.

Elaine · 30 January 2020

★★★★★ 2/5

Google

Their staff are fairly friendly and better than many Oxford estate agents, but their admin is a nightmare. We emailed them the required forms, only to receive an email from them telling us that we hadn't sent in the forms. We simply forwarded the same email to them (the one that they had already received), and the second time they miraculously received the email. If they tell you that they will email you "tomorrow" they actually mean "in a few days, once you have bugged them about it". Given that the "admin fee" is £175 per tenant, it really isn't clear why their admin is so bad. Will update this review once the full rental process is complete

Aaron · 30 January 2020

★★★★★ 3/5

Google

Had a very time consuming and unpleasant experience receiving our deposit back. Premier passed onto us an extremely high deposit charge at the end of our tenancy, which came straight from a landlord email that Premier didn't question, involving double charges to the same item. After days of emailing back and fourth of common sense and questioning the charges, they were greatly reduced, unnecessary time and effort for all parties involved. It was then paid back late as well being paid short, which took further time to recoup. I put the situation down to a money grabbing landlord but would have been nice if Premier had put some customer interest in the tenants as we could have lost hundreds of pounds and also timely and correct deposit payment. Negotiation process was good. Professional Agents.

Dan · 30 January 2020

★★★★★ 5/5

Google

We are currently renting through Premier and couldn't recommend them enough. We are looking for a house for next year and sadly have had to go with another letting agent (because of our requirements) who we've had huge issues with. Charlie and Ellie have helped us so much in the process (which of course they didn't need to do!). They really do care that their tenants are being treated properly and would definitely recommend them to any students.

Sophie · 16 September 2020

★★★★★ 5/5

Google

I have had a great experience with Premier in what is a notoriously rough market to be a tenant (Oxford). They communicate promptly and are professional. They expect high standards from their tenants, but provide a high standard of service in return. Maintenance, in particular, has always been prompt - be it for mould, gardens, or a broken furnishing. P.S. Shoutout to Luisa for being a star.

Ben · 30 January 2018

★★★★★ 5/5

Google

We are currently renting through Premier and couldn't recommend them enough. We are looking for a house for next year and sadly have had to go with another letting agent (because of our requirements) who we've had huge issues with. Charlie and Ellie have helped us so much in the process (which of course they didn't need to do!). They really do care that their tenants are being treated properly and would definitely recommend them to any students.

Sophie · 30 January 2020

★★★★★ 1/5

Google

Dear Richard, because I had missed 2 calls from your office in the morning you decided to unilaterally and without notice cancel the viewing. You left no message in the voicemail, nor did you think it would have been polite to send a quick email. Obviously there is no reference in your confirmation email from last week that I should have re-confirmed the viewing by telephone this morning. I don’t need to tell you how unprofessional I find this lack of care and respect. I have now excluded Premier Estate Agents from my future searches and I would be grateful if you removed my details from your database.

Amedeo · 30 January 2019

★★★★★ 1/5

Google

WARNING: Avoid Premier at all costs - One tenant was diagnosed with carbon monoxide poisoning from a gas leak in the property, which Premier seem unbothered by. He was then forced to move out of the house due to his health. Premier then attempted to break the law by forcing us to pay his rent and bills, despite the issue being due to their negligence. - We had a rat infestation throughout the year we rented it. When we told Premier, they said we needed ‘proof’. A video of the rat and images of our eaten food and chewed floors were apparently not enough to get pest control in. We couldn’t store food in our cupboard without it being eaten, or even cook without worrying about the cleanliness of living with pests (we weren’t given gas to cook anyway). - We were WITHOUT GAS for 21 days (it was -6 outside and we had no heating, hot water and were unable to cook.) The reason being: their incompetency. The gas could have been fixed within a few days, but it took them 21 days. - We had extreme damp. One tenant experienced the damp dripping from his walls. - The basement (which was padlocked shut for the first 4 months of the tenancy) was significantly flooded. Which no doubt was the cause of the rats and the damp. But once again, we as tenants got blamed for both. - We were sometimes not informed about property viewings. Waking up to 5 strangers entering your private bedroom isn’t overly pleasant. They are extremely unprofessional. Each member of the team contradicted another member, so we never had clear answers. They also denied that certain conversations took place, so best to get everything in writing. To conclude, seek a professional agent elsewhere.

Kate · 30 January 2019

★★★★★ 5/5

Google

I want to take this opportunity to say thank you to Premier. I lived under an agency at University and it wasn't a pleasant experience and lived in a property in another housing coop in Oxford for 4 years, let by RMA. They were pretty aweful... we had to phone several times to get anything done, important things were left for months (like broken heater in the winter) and the person looking after our property changed every couple of months, Premier has been a breath of fresh air. From the first couple of viewings with Hayley and then Jack I felt something different. You have always done everything we've asked within a week, and the folks sent out have always been friendly and efficient. I particularly want to commend: Hayley: she did our initial viewing and was so warm and down to earth I immediately felt comfortable, she has also dealt with several of the little things that have come up and has always been professional. Jack: He is such a genuine and kind hearted soul - something I have never felt from a professional before, been such a delight every time I have interacted with him. To all those who have sent out people and things when our home has needed them: Thank you for being on it, I have never had an agency before that has done everything needed, and done it quickly and effiently. I am also very impressed (it should be a legaly given right but lots of places don't do it) that you always give us 24 hours notice, and usually more, before coming to do any works or having any viewings of the property. Keep up the excellent work, and don't lose that personal touch. Tobyx

Toby · 30 January 2018

★★★★★ 5/5

Google

Ellie was great and was super helpful. As my first time renting etc, I was a bit scared but she made it all easy for me!! Definitely recommend!

Teru · 30 January 2020

★★★★★ 5/5

Google

As soon as you walk in the Cowley branch, a team of professional agents are ready to help. I've rented with Premier for the past 18 months and couldn't be happier with the service I received. They were very prompt and dedicated in assisting us with everything we needed help with. I strongly recommend using Premier in Cowley as they are very professional and friendly and will help their customers 24/7. Thank you for all your help and support!

Mircea · 30 January 2018

★★★★★ 5/5

Google

I was helped by lettings manager Richard Callow to rent out a property; the property is everything I hoped it would be, and Richard was extremely helpful, informative, and flexible throughout - it was a real pleasure dealing with him.

Will · 31 March 2023

★★★★★ 2/5

Google

If Carlsberg did letting agents it wouldn't be this lot, Poorly led, badly managed, feel they can ignore you if they so choose to do so and supply incorrect information. We now use another agent to manage our property. Dear Mr Bartlett, Thank you for offering to discuss the matter with us but in view of the fact we have now moved on there seems little point in doing so from our perspective, It would not be right to discuss these issues on an open forum such as this of course other than to say that our experience with Premier was not a happy one. If other tenants and landlords have more positive things to say then I am pleased for them. If your offer of a discussion is with the aim of making improvements to your service then this is very commendable and you will be the ultimate benefactors of this approach. Interestingly the other reviews seem to be either very good or very bad with no real middle ground and one of the better ones is from someone with the same name as yourself.Generally speaking others will only go through the trouble of posting reviews if they feel strongly about the service they have recieved although of course there will always be the occasional disaffected individual who will be the exception to this rule. We have moved on and for your part if you can identify areas that may need changing / improving then Premier will in time reap the benefits of such an objective scrutiny.

Roger · 31 January 2016

★★★★★ 5/5

Google

Ellie was really helpful, expedite, professional and courteous with respect to handling my property viewings, application and check-in; she helped me find a great quality room.

Kiron · 4 April 2020

★★★★★ 5/5

Google

Much better than the other letting agencies we used in Oxford, Richard was very professional and helped us through the process, plus th apartment that we found was awesome!

Ajnettleton · 30 January 2018

★★★★★ 5/5

Google

Ellie was very kind and professional. Thanks to her, I found a property very quickly and she has been of great help!

Virginie · 1 October 2020

★★★★★ 5/5

Google

Ellie is always very quick at replying and will always help us to sort out any queries we may have! Would recommend!

Fleur · 30 July 2020

★★★★★ 5/5

Google

Good experience with services provided by Premier. Amy has been very helpful, friendly, and professional from house viewing to signing contract. Highly Recommended.

Evan · 30 January 2020