Trusted Agent profile · Oxford
★★★★★
400 reviews across 3 platforms
1-4 The Plain, St Clements, Oxford, OX4 1AS, OX4 1AS
Penny & Sinclair's office in Oxford, at 1-4 The Plain, is rated 4.7 out of 5 across 400 reviews on three platforms, including 234 Google reviews rated 4.7.
234
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
156
Reviews on Trustpilot
Business-wide
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleEasy to book a viewing, super friendly and helpful agent! The follow through with the bureaucratic part was very efficient and easy to manoeuvre through. Would recommend their services!
Thank you for this great review. We really appreciate you taking the time to share your feedback and very happy to receive a 5 star review.
4/5
TrustpilotGood afternoon
Good afternoon! I got a very good house through penny and Sinclair. I am very appreciated for the fantastic service from Rebecca, she is very kind and dedicated, help me quite a lot. Many thanks for the company and Rebecca! Best wishes Yanqing
Thank you very much for this great review. We really appreciate you taking the time to share you feedback and we are really pleased you have been happy with the service you received.
5/5
GoogleVery friendly and prompt response. Nice service, highly recommended.
Many thanks for this five star rating and we are so pleased you were happy with the service you received. Thank you for taking the time to share your feedback.
5/5
TrustpilotI used Penny&sinclair for a 2 week stay…
I used Penny&sinclair for a 2 week stay in an Airbnb. They were absolutely amazing at communicating… if there was a problem in the property they would sort it out. They were quick & always on hand when we needed them. Would 100% recommend
5/5
GoogleGood Staff and well communicated throughout the process
Thank you for this five start review. We really appreciate you taking the time to share your feedback.
5/5
TrustpilotGreat results from Joe Worsell at Penny and Sinclair has…
Joe Worsell at Penny and Sinclair has been invaluable to us!His tireless effort and effective communication has got us through two sales now, his experience and skill is immediately obvious as is his charm.We just wish we’d found him sooner!
1/5
GoogleWe have moved in to a property recently rented by penny Sinclair,we had to get carpets and floors professionally cleaned ,the whole house cleaned including oven and fridge,the shower was broken,WC did not work,roof leaked,when we contacted them no one returned phone calls. Totally unprofessional would not recommend to my worst enemy as an agent
Dear Edward Innes, We are sorry to see you have been unhappy with the service you've received with Penny & Sinclair. We hope to have the opportunity to hear your feedback on any problems you encountered so we can rectify any issues. Please could you contact Roseanna Horn on 01865 297555 to discuss this further - we would be very pleased to hear from you. Kind regards, P&S.
5/5
GoogleNicola and CIndy at Penny & Sinclair have been amazing! They responded really quickly to my needs, gave great advice on tenants. Have been professional, extremely fast and super efficient. Absolutely brilliant. Best letting agency in Oxford.
Thank you very much for this excellent review. Apologies our reply has been delayed. We really appreciate your comments and you spending the time to share your experience.
5/5
TrustpilotWe made the right choice
Joe from Penny and Sinclair provided friendly, professional service over the period it took to sell our house. His advice on choosing the right buyer at a critical juncture was invaluable. I cannot recommend him highly enough.
5/5
GoogleVery helpful, responsive and polite team!
5/5
GoogleVery pleasant experience to work wit Penny & Sinclair. Prompt and helpful response, smooth process throughout and very professional Lettings Team. Highly recommended.
Thank you for this great review. We really appreciate you taking the time to share your feedback and very happy to receive a 5 star review.
5/5
GoogleI've been very pleased with Penny & Sinclair's high levels of professionalism and service in relation to property short lettings. The staff have been consistently responsive, courteous, friendly (and effective) throughout the several years of our dealings, and I would recommend them without reservation.
Thank you for this great review. We appreciate you taking the time to share your positive feedback with us.
5/5
GoogleHelped us find a gorgeous home with minimal fuss. Rebecca F was very lovely and made the hassle of moving much easier. Would recommend.
Thank you for this great review. We are so pleased you have been happy with the service you received from Rebecca and Penny & Sinclair.
1/5
GoogleDreadful. If possible avoid.
1/5
TrustpilotThe reason people don’t like Estate Agents...
After finding a new build property, we needed to sell our property to secure it. Then lockdown happened, however, a buyer out of the blue wanted to purchase our property. We accepted, however, Erling after being told to be honest to our buyer, told them we would be out in 2 weeks after exchange. After creating tension between us and our buyer, he moved her in to rent 3 doors down! He asked us to also pay her rent of 1300k a month, a ridiculous request in which he thought was acceptable. He also showed people through our windows when he knew we were out. We spoke to Mr Penny who simply said we were telling a different story to Erling. We are now homeless waiting for our house to be built. I would not recommend Penny & Sinclair to anyone.
5/5
GoogleI rented a short let through Penny & Sinclair for two weeks, and found the team to be very responsive and helpful. The property itself was beautifully kept and well-situated, and I'm sure others would enjoy staying through them as I did.PositiveResponsiveness, Professionalism
Thank you very much for leaving such positive feedback for our short let team. We hope to be of service to you in the future. With best wishes P&S
5/5
GoogleFast and reliable, recommended!
5/5
FacebookHave been using Judith and Georgia for the second year running and can always find them both proactive, efficient and super speedy to work with. Will continue to use their services for the foreseeable as they work at a pace that works for me and other staff in our business.
Dear Charlotte, Thank you very much for your helpful review for Judith & Georgia in our Short Let team. We are so pleased you're happy with the service you're receiving and will continue to book short let properties with us. Kindest regards, P&S.
5/5
GoogleWe had a truly pleasant and rewarding experience with Penny & Sinclair. We were looked after primarily by Rebecca Falcini. She was so attentive throughout the whole process and made everything simple and enjoyable!
Thank you for the five star review and sharing your feedback. We are really pleased you have been happy with the service you received.
5/5
GoogleI found Katherine to be incredibly helpful at making all the stresses of moving so easy, she replied promptly to all my emails and went above and beyond to help facilitate our move! She always responded to questions so quickly and was really pleasant and helpful
Dear Mr Smith, Thank you for taking the time to pass on such positive feedback relating to your experience when dealing with Katherine. With best wishes, P&S
5/5
TrustpilotVery responsive and professional
My friends and I let a place in Oxford with Penny and Sinclair and had a great experience. Very attentive to detail and when we had small conflicts with the landlord they mediated successfully. Great choice!
Thank you for this excellent review and for taking the time to share your feedback.
5/5
GooglePenny and Sinclair have been very helpful in assisting tenants as well as landlords with a good support system. Very satisfied.
Thank you for your 5 star review and taking the time to share your feedback. We are really pleased you have been happy with the service you received.
5/5
GoogleMy parents were coming to visit for a short amount of time and Penny & Sinclair offered a nice variety of different short lets from which we chose one that really accommodated our needs. The process was very smooth and everything was up standard. We wholeheartedly recommend it.
Dear Rafael Carrascosa Marzo, Thank you so much for your 5 star review and lovely feedback on the service you received from our Short Let department. We are so pleased to hear you used our service for your parents and enjoyed the variety of properties and smooth booking process. We really hope to help you again in the future - please don't hesitate to contact us if you need anything. Kind regards, P&S.
5/5
GoogleWill S was fantastic in supporting the buying process of a property - he was always prompt in getting back to me and polite and professional in communication. I will definitely seek his support again in the future.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback and the five star review. We really appreciate you taking the time to share your comments and experience with Penny & Sinclair.
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