4/5
GoogleVery professional services with helpful staff. Rebecca in particular was always very quick to respond and provided considerate and useful solutions when needed.
Trusted Agent profile · Oxford
Penny & Sinclair Oxford reviews
★★★★★
400 reviews across 3 platforms
1-4 The Plain, St Clements, Oxford, OX4 1AS, OX4 1AS
Penny & Sinclair's office in Oxford, at 1-4 The Plain, is rated 4.7 out of 5 across 400 reviews on three platforms, including 234 Google reviews rated 4.7.
234
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
156
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Google5/5
TrustpilotI have just had a very good experience…
I have just had a very good experience with Penny & Sinclair when selling my house. They have been excellent at communicating from the offset, and Sean, our agent, was very helpful in what was a difficult process at times. I recommend them to anyone buying or selling.
Agent replied · 28 October 2024
Thank you for this excellent review. We really appreciate your feedback and we are so pleased you have been happy with the service you received.
5/5
TrustpilotImmediate and trustworthy reactions to…
Immediate and trustworthy reactions to any inquiries or comments by both agents I had contact with at Penny and Sinclair Short Lets.Problems at the property, when there were any, were sorted out quickly and efficiently.The property itself was outstanding in quality and positioning and accurately described on the website.
Agent replied · 28 October 2024
Thank you for taking the time to share this positive feedback. We are really pleased you have been happy with the service you received.
5/5
GoogleWe had a great experience with Penny & Sinclair. They were extremely friendly and helpful. Nicola Randall helped us with everything we needed. The best experience we have had with a letting agent in Oxford by far!
Agent replied · 25 October 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from Nicola and Penny & Sinclair.
5/5
TrustpilotVery Professional
Sean was great from the start. Informative without being intrusive. Excellent communication. I would highly recommend doing business with. Very Professional.
5/5
GoogleI have worked with Penny & Sinclair shortlets team for several years now, to secure accommodation for academic visitors to Oxford. They have consistently provided high quality accommodation, along with a very responsive and professional service. This year I liaised with Georgina in the shortlets team, and she succeeded brilliantly in meeting our increased demands during the lockdown period.PositiveResponsiveness, Quality, Professionalism
Agent replied · 25 October 2024
Thank you very much for leaving such positive feedback regarding your short let experience with P&S. Best wishes.
5/5
GooglePenny and Sinclair (short lets team) having been looking after our flat and the guests who visit for over four years. They have always been helpful, professional, friendly and efficient. I am particularly happy with how quickly they communicate - sorting out minor issues before they become anything more. We live locally and are really pleased to be working with this local business. Jacqui
Agent replied · 25 October 2024
Dear Jacqui. Thank you so much for your lovely review for our Short Let team - we are delighted to hear you are so pleased with the service you have received. We look forward to working with you into the future. Kindest regards, P&S.
5/5
GoogleI would thoroughly recommend Penny and Sinclair. They helped us sell our house last year and although it wasn’t an easy process due to issues in the chain, they went above and beyond to get the sale completed. We were really impressed with their communication, availability and advice.
Agent replied · 25 October 2024
Thank you very much for your five star review. We really appreciate you taking the time to share your feedback.
5/5
GooglePenny Sinclair were nothing but extremely professional and reliable in helping me to rent out my home. Not to mention armed with plenty of good cheer! Chelsea and Lucy have excellent communication skills and were extremely helpful. Nothing was too much trouble and they were always there to answer any questions I had or offer great advice. Thank you!
Agent replied · 25 October 2024
Dear Amy, Thank you so much for taking the time to write a five star review for Chelsea and Lucy in our Lettings team. We are delighted we were able to assist in renting your property and you found Lucy and Chelsea to be professional, reliable and helpful. Please don't hesitate to contact us should you need anything and we wish you all the best for 2020. Kind regards, P&S.
5/5
GoogleVery friendly and helpful team. Helped us get moved in easily within our tight time schedule.
1/5
TrustpilotWas harassed throughout the tenancy…
Was harassed throughout the tenancy with inspections every few weeks. The end of tenancy charges were so high for made up items that I hired a law firm. They got an out of court settlement as the contract paperwork hadn't been completed correctly. Not good for landlord or tenant.
Agent replied · 28 October 2024
I am sorry to read this review. I have invited you to share more information, although I am yet to hear from you. I would like to look into this situation for you. Please could you confirm which office you dealt with as I would like to confirm where you rented as I cannot locate you as a client. We have standard quarterly checks so uncertain why there would have been any need for further checks beyond this and an independent inventory clerk on check out. We are also members of The Property Ombudsman Scheme which is the route we would take with any tenant unhappy with the result of the check out inventory. I am really keen to help as this sounds like a very unusual situation. Please contact me on 01865 318013 or lizanne@pennyandsinclair.co.uk
5/5
GoogleA fantastic service provided from the Lettings Team (Molly, Nicola and Harry). They were all incredibly helpful and quick with getting us a rental property in Oxford. Would highly recommend.
Agent replied · 25 October 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from the Penny & Sinclair Lettings team.
5/5
GoogleVery nice and helpful.
3/5
GoogleWent to see them on a Saturday when they should have been open 9-3 to find the whole shop shut. Needed to talk to them about a property they manage for us. Very disappointed they cannot staff the shop on a Saturday (13th January). Returned after an hour to find one member of rental staff there. Shop should be manned.
5/5
TrustpilotExcellent Service
We've just exchanged on a property through Penny and Sinclair Oxford. The experience has been excellent from start to finish. I had full confidence in sales manager Joe Worsell whose knowledge, integrity and sense of fairness guided us through what can sometimes be a daunting process. A great team too. For selling or buying a property I highly recommend this agency.Susan Cowley, Oxford
5/5
GoogleI had a very nice experience renting from Penny & Sinclair and Ms. Guy. She is kind, helpful, prompt and was always available when I needed anything. She was a delight to work with, and I highly recommend her and this brokerage to anyone.
Agent replied · 25 October 2024
Thank you for this excellent review, we are really pleased you are happy with the service you receive and really appreciate you sharing your feedback.
5/5
TrustpilotJoe Worsell did a great job with our…
Joe Worsell did a great job with our sale, would recommend.
5/5
GoogleSerious and professional agency, thank you for your help in our apartment search.
Agent replied · 9 December 2024
Thank you for this five start review. We really appreciate you taking the time to share your feedback.
5/5
GoogleI recently rented a property through Penny & Sinclair and had a wonderful experience. Katherine replied to all of my queries so quickly and made sure that the process ran smoothly. Since signing the lease, I have had nothing but positive experiences with the property managers. I wouldn't hesitate to recommend Penny & Sinclair!PositiveResponsiveness, Professionalism
Agent replied · 25 October 2024
Thank you very much for leaving such positive feedback. We hope you are enjoying your new home. best wishes P&S
5/5
TrustpilotBrilliant start to finish
Brilliant start to finish. We sold a property with Penny and Sinclair and they took time and diligence with our needs and supported us while we weren't local. They went the extra mile to make sure things went smoothly. Would recommend and certainly use again.
5/5
GoogleI am a new tenant in Oxford. Nicola replied promptly to answer my questions and helped me tremendously throughout the process to secure tenancy. Also, Helen helped me promptly and professionally with the inventory check. Overall, I am very satisfied with P&S.
Agent replied · 25 October 2024
Thank you for this great review and taking the time to share your feedback, we really appreciate it.
5/5
GooglePenny & Sinclair have been extremely helpful in helping me find suitable short lets for our overseas visitors, and most importantly, our visitors have been very happy with their accommodation. I will definitely use Penny & Sinclair again and highly recommend them.
Agent replied · 25 October 2024
Thank you very much for this excellent review. We really appreciate you sharing your feedback and we are so pleased you have been happy with the service.
5/5
GoogleExcellent service with Sean on short term rental: quick and professional communication!
Agent replied · 9 December 2024
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from Sean and the team.
5/5
TrustpilotFive gold stars earned by Joe at P & S
Five gold stars earned by Joe at P & S. for their professionalism and buoyant, cheerful and practical attitude. This came to profitable conclusion in amazingly quick and measured time. Turning my attention to a search for a replacement home, I was touched by the concern, advice and extra research by P & S , which further supported me, even though moving out of their area.
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