Trusted Agent profile · Oxford
★★★★★
302 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Penny and Sinclair's office in Oxford, at Mayfield House, is rated 4.7 out of 5 across 302 reviews on two platforms, including 146 Google reviews rated 4.7.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GooglePenny and Sinclair were immensely helpful to us in facilitating the sale of our Summertown home. We were in good hands as Alice, Sean, and James worked as a team to ensure we received necessary attention throughout the process.
Thank you for the five star review and for taking the time to share your feedback. We really appreciate it!
5/5
TrustpilotAn excellent service, highly recommended
We’ve had to sell houses several times in our lives, and our experience with Penny and Sinclair has been exceptional. We would highly recommend Joe Worsell and his team.
5/5
TrustpilotProfessional, efficient, courteous
We have just exchanged on the sale of our house at OX2 9RF.Like many house sellers, we went into this process with a very cynical view of estate agents. We were expecting the worst and to have to continually chase and cajole during the process.Immediately upon meeting the manager of the Summertown branch of Penny Sinclair we felt assured - by his knowledge, frankness and openness about the selling process. All of this chimed with our practical experiences and real life. He made us a number of promises on signing. He kept every single one. Our house was on the market with a professional brochure and impressive web-presence within days. We had a full price offer (on which we have just exchanged) within a couple of weeks (our second visit). His team were well briefed and carried on the professional approach which he had conveyed to us.We are incredibly grateful for his deft and empathetic handling of our buyers (and of us!) during what has been a stressful and intense period.We will not hesitate to recommend Penny Sinclair.
5/5
GoogleGreat service from start to finish
5/5
TrustpilotThumbs up from buyer
We recently bought a house through Penny and Sinclair. Very good experience as a buyer - everyone we dealt with was very professional and helpful and Farzana (East Oxford office) who dealt with our property was extremely pleasant and responsive. Would definitely recommend and consider selling with P&S when the time comes.
Thank you very much for this positive review. We are really pleased you have been happy with the service you received and appreciate you taking the time to share your feedback.
5/5
TrustpilotPenny & Sinclair - great experience.
Penny & Sinclair have handled two sales for me over the last 10 years, the most recent has just completed. In both cases they were excellent, the lasted was a complicated sale, that was handled with a professional yet friendly manner. ALL calls were answered, all emails replied to, with the flow of information timely and informative. Highly recommended, all estate agents should work this way - very impressive.
5/5
TrustpilotJoe Worsall is an exceptional manager
Joe Worsall is an exceptional manager. His friendly manner to me made me comfortable right away. And within a week Joe's deft bargaining achieved the sale price.
5/5
GoogleSean and the Penny & Sinclair team have done excellent work selling 3 properties for us this year. They have brought in plenty of interest, found reliable buyers and ensured that the whole process progressed quickly and smoothly to completion.
Thank you for this great review. We are so pleased you have been happy with the service you received from Sean and Penny & Sinclair.
5/5
TrustpilotI have just had a very good experience…
I have just had a very good experience with Penny & Sinclair when selling my house. They have been excellent at communicating from the offset, and Sean, our agent, was very helpful in what was a difficult process at times. I recommend them to anyone buying or selling.
Thank you for this excellent review. We really appreciate your feedback and we are so pleased you have been happy with the service you received.
5/5
TrustpilotImmediate and trustworthy reactions to…
Immediate and trustworthy reactions to any inquiries or comments by both agents I had contact with at Penny and Sinclair Short Lets.Problems at the property, when there were any, were sorted out quickly and efficiently.The property itself was outstanding in quality and positioning and accurately described on the website.
Thank you for taking the time to share this positive feedback. We are really pleased you have been happy with the service you received.
5/5
TrustpilotVery Professional
Sean was great from the start. Informative without being intrusive. Excellent communication. I would highly recommend doing business with. Very Professional.
5/5
GooglePenny & Sinclair were absolutely fantastic in helping us find the perfect house, especially during a time of high demand. They were extremely helpful and friendly at every turn, and extraordinarily knowledgeable professionals. They have my strongest possible recommendation!
Thank you very much for this five star review, we are so pleased you have been happy with the service you received.
5/5
GooglePenny & Sinclair have provided an impeccable service - committed, responsive, very efficient, and prepared to go the extra mile to provide a personalised service. I cannot fault any of my interactions with Sophie Kaylor and Deborah. I will have no hesitation in using them in the future.
Thank you so much for your wonderful review. We really appreciate your feedback and the five star rating.
1/5
TrustpilotWas harassed throughout the tenancy…
Was harassed throughout the tenancy with inspections every few weeks. The end of tenancy charges were so high for made up items that I hired a law firm. They got an out of court settlement as the contract paperwork hadn't been completed correctly. Not good for landlord or tenant.
I am sorry to read this review. I have invited you to share more information, although I am yet to hear from you. I would like to look into this situation for you. Please could you confirm which office you dealt with as I would like to confirm where you rented as I cannot locate you as a client. We have standard quarterly checks so uncertain why there would have been any need for further checks beyond this and an independent inventory clerk on check out. We are also members of The Property Ombudsman Scheme which is the route we would take with any tenant unhappy with the result of the check out inventory. I am really keen to help as this sounds like a very unusual situation. Please contact me on 01865 318013 or lizanne@pennyandsinclair.co.uk
5/5
GoogleReally good, efficient letting agents. Extremely throughout the process and also very understanding of the need for early termination of tenancy. In particular, I would like to highlight Rebecca Shaw and Helen Lidgard.
Thank you for this great review. We really appreciate you taking the time to share your feedback
5/5
GoogleP&S understood the issue straight away, and dealt with it in a timely and professional manner. The perfect conduit between landlord and tenant.
Thank you for this great review. We really appreciate you taking the time to share your feedback.
5/5
GoogleWe took over a friend's tenancy which was managed by Penny & Sinclair Summertown. Nicola and her colleagues have been very helpful and efficient in assisting us with this. They have also been very patient with us, and always answer our emails promptly. I am thoroughly impressed with their professionalism and would highly recommend them as an agency.
Dear Pan Hu, Thank you for taking the time to write this review and for recommending Penny & Sinclair. We are so pleased to hear you've enjoyed your experience with Nicola and our Summertown Lettings team. Please don't hesitate to contact us if you need anything. Best wishes for 2020. Kind regards, P&S.
5/5
TrustpilotExcellent Service
We've just exchanged on a property through Penny and Sinclair Oxford. The experience has been excellent from start to finish. I had full confidence in sales manager Joe Worsell whose knowledge, integrity and sense of fairness guided us through what can sometimes be a daunting process. A great team too. For selling or buying a property I highly recommend this agency.Susan Cowley, Oxford
5/5
GoogleWe just took a house in Cumnor Hill through the folks at Penny & Sinclair, the whole experience was so great and they made it very easy with their team. Thank you very much.
Thank you for this great review. We are so pleased you are happy with the service you received and really grateful that you have taken the time to share your positive feedback.
5/5
TrustpilotJoe Worsell did a great job with our…
Joe Worsell did a great job with our sale, would recommend.
5/5
TrustpilotPENNY & SINCLAIR… “PROFESSIONALS”
We would highly recommend Penny & Sinclair. They have explained everything to a smallest detail about the property we’ve booked. Any questions we’ve asked (even the awkward ones) were answered kindly. Real professionals.
5/5
TrustpilotBrilliant start to finish
Brilliant start to finish. We sold a property with Penny and Sinclair and they took time and diligence with our needs and supported us while we weren't local. They went the extra mile to make sure things went smoothly. Would recommend and certainly use again.
5/5
TrustpilotFive gold stars earned by Joe at P & S
Five gold stars earned by Joe at P & S. for their professionalism and buoyant, cheerful and practical attitude. This came to profitable conclusion in amazingly quick and measured time. Turning my attention to a search for a replacement home, I was touched by the concern, advice and extra research by P & S , which further supported me, even though moving out of their area.
4/5
TrustpilotGood afternoon
Good afternoon! I got a very good house through penny and Sinclair. I am very appreciated for the fantastic service from Rebecca, she is very kind and dedicated, help me quite a lot. Many thanks for the company and Rebecca! Best wishes Yanqing
Thank you very much for this great review. We really appreciate you taking the time to share you feedback and we are really pleased you have been happy with the service you received.
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