Trusted Agent profile · Oxford
★★★★★
302 reviews across 2 platforms
Mayfield House, 256 Banbury Road, Oxford, OX2 7DE
Penny and Sinclair's office in Oxford, at Mayfield House, is rated 4.7 out of 5 across 302 reviews on two platforms, including 146 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Penny and Sinclair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
4/5
GoogleAs the selling agent for a recent house purchase, they were professional, and helpful in resolving issues.
Thank you very much for the review and for taking the time to share your experience and feedback. We really appreciate it.
5/5
GoogleI recently bought a property through Penny & Sinclair and the whole process has felt so easy. They were always so helpful, polite, friendly, patient and quick to respond, it’s made it a complete pleasure. Couldn't recommend highly enough.
Dear Sam, Thank you very much for your review! We are delighted we were able to find you a property and that the whole process was a pleasure! This is exactly what we love to hear. We hope you've settled in well and wish you all the best for 2020. Please don't hesitate to contact us should you need anything. Kind regards, P&S.
5/5
TrustpilotIt was in the perfect location
It was in the perfect location, the apartment was well-appointed, and the customer service was great. We were met with a very lovely agent who walked us through the apartment and offered her sincere apologies for the slight inconvenience of an alarm going off in the building.
5/5
GooglePenny & Sinclair were great - always very responsive from the first point of contact, with precise and accurate follow-ups and always helpful. Highly recommend!
Thank you so much for this excellent review. We really appreciate you taking the time to share your feedback with us.
5/5
TrustpilotOur family so enjoyed or stay in this…
Our family so enjoyed or stay in this lovely corner in Oxford. The interior was spacious & comfortable and the location was perfect!!Additionally, the management team was responsive & offered clear communication.We look forward to returning & will certainly recommend it to others !!
4/5
TrustpilotVery good experience overall
Clear communication, out of hours support, flexibility on check in and check out, property clean and good quality.Some more attention to detail before moving in would have made the experience more enjoyable (e.g. check that heating and lights are working). The cleaner who was scheduled to come did not come.
5/5
TrustpilotExcellent estate agency
Selling our house in Oxford could not have been easier. Joe at Penny and Sinclair was professional, friendly and extremely helpful. He kept us informed, sorted out all our problems and was always ready to answer our questions. I would definitively recommend them. Thank you.
4/5
GoogleVery professional, really good communication from the person I was dealing with - they were also enthusiastic and cheerful. Answered queries promptly and efficiently. Good balance between seller and buyer.PositiveResponsiveness, Professionalism
Thank you for your review and taking the time to provide your feedback. It was a pleasure to work with you.
5/5
GooglePenny and Sinclair provided an excellent service. They were friendly and professional in dealing with any questions that I had and ensured that the process was completed quickly and efficiently.PositiveResponsiveness, Professionalism
Many thanks for leaving such positive feedback. All the best P&S
5/5
TrustpilotProfessional and efficient service
Penny Sinclair letting agency provided us with an excellent service with the renting of our property this summer. They were most efficient, friendly and professional. I would highly recommend them to anyone wanting the let their property for long or short term rentals.
1/5
TrustpilotBe careful with this company!
The worst company we’ve ever dealt with.
5/5
GooglePenny & Sinclair have been fantastic - They have really looked after us during our tenancy and made sure that everything goes smoothly. From start to finish, they have been amazing. Would definitely recommend them to others!
Dear L.A. Oxford, We are very grateful for your lovely review and are so pleased you enjoyed renting through us. Kind regards, Penny & Sinclair.
5/5
TrustpilotLillimai and her colleagues are truly…
Lillimai and her colleagues are truly amazing! We rented one of their properties for a month. The service level is top notch.
5/5
TrustpilotNice experience of renting an apartment
I've really enjoyed the experience so far. I am very satisfied with the apartment, and nothing to worry about during the rental period
Thank you for this excellent review and for taking the time to share your positive feedback, we really appreciate it.
5/5
TrustpilotRented a beautiful house in Summertown…
Rented a beautiful house in Summertown for 4 months through Penny and Sinclair. I live in Australia and yet arranging everything remotely was hassle free and the team have been very responsive to my queries whilst living in the house.
5/5
TrustpilotI have found Penny and Sinclair to be…
I have found Penny and Sinclair to be efficient, responsive and concerned for me to have the best experience.
Thank you for this great review, we are really pleased that you have been happy with the service you received.
5/5
GoogleExcellent Property Service throughout -- even before, but especially during the pandemic. Liana Smith always found the right solution for every problem however mundane it may be.
Thank you so much for this five star review and feedback regarding Liana's excellent customer service.
4/5
GoogleI have been renting a flat with Penny & Sinclair for more than a year. They have been very prompt with addressing maintenance-related issues and are also quite polite and respectful.
Dear Rema R, We are really pleased to see your 4 star review for our Property Management service and are happy to hear maintenance related issues have been solved quickly. We are really grateful for your feedback - please don't hesitate to contact us in the future if you need anything. Kind regards, P&S.
5/5
GoogleThey are a professional, friendly and efficient team in Summertown. Communication was faultless and would highly recommend them if you are selling your property. I had a very positive experience from start to finish.
Dear Margaret, Thank you very much for your review for our Summertown office! We are so pleased you had a positive experience selling your property. If we can be of any further assistance, please don't hesitate to contact us and we wish you all the best for 2020. Kind regards, P&S.
5/5
TrustpilotExcellent service
Excellent service, great property. I would highly recommend Penny and Sinclair for short and long term rentals in Oxford and the surrounding area. Top notch!
1/5
TrustpilotSTAY AWAY
STAY AWAY! Penny and Sinclair is complicit in discrimination by landlords towards people on Universal Credit and other benefits. This is despicable and straightforwardly unlawful.
I note you have made this comment on a number of Letting Agents pages and I am sorry you feel this is the case. I can confirm we do not discriminate against tenants on Universal Credit.
5/5
GooglePenny and Sinclair worked really well for us.They were polite, knowledgeable and very efficient. Nothing was too much trouble for them and their service was over and above what was expected.
Dear Natalia Asurova, Thank you very much for your kind review, it's fantastic to hear we exceeded your service expectations and you found our staff polite, knowledgeable and efficient. We hope to continue to work with you. Kind regards, P&S.
4/5
TrustpilotProfessional and polite team
Professional and polite team. Easily accessible by phone to discuss issues. Reliable. I often can’t see my property advertised on air bnb despite searching. Properties should be visible on air bnb if they are advertised there by P&S.
5/5
TrustpilotWonderful experience
I had the best experience working with Joe Worsell for the sale of our property in Oxford. He was very caring, engaged, and considerate from the beginning to the end. He gave very good advice and useful information. A five-star experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Penny and Sinclair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
