5/5
GoogleExcellent service and very tentative towards both landlord and tenant. Always happy to help in any way or form they can which makes the experience while using then as a service even more personal. Would strongly recommend.
Trusted Agent profile · Oxford
Verified
Northwood Oxford reviews
★★★★★
120 reviews across 3 platforms
Fountain House, Parkway Court, Oxford, OX4 2JY
Part of Northwood, see every office.
Northwood's office in Oxford, at Fountain House, is rated 4.5 out of 5 across 120 reviews on three platforms, including 101 Google reviews rated 4.4.
Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Google5/5
GoogleI have rented through Northwood since 2016 when I relocated to Oxford. The staff have always been really helpful, professional and courteous. I would highly recommend them to anyone looking to rent a place in Oxford.
Agent replied · 31 December 2024
Dear Ibrahim Thank you for your positive feedback, we are happy that to date you are happy with the level of customer service we have provided. We will aim to continue to do so.
1/5
GoogleAs someone who is in a position to buy a house I would not go with them purely on how they have treated my friends (I have a few using the same estate agents) who are renting in multiple occupancy homes and I would not go with them because of the way they are 1) coming into these homes during a pandemic with no warning whatsoever. No email ahead to confirm no one is self isolating etc. 2) They are also impacting upon the fact that some of my friends are working from home so when they come in unnanouced into the building they are disrupting work. Their behaviour is unprofessional. They seem to forget that renters could be potential buyers in the future so should treat renters with respect. Also disrupting online meetings by coming into the properties unnounced and being extremely loud is also unprofessional.
Agent replied · 31 December 2024
Good afternoon Thank you for your feedback on behalf of your friends. We are more than happy for the actual tenants to contact us, to discuss. Many thanks Northwood
1/5
GoogleBeen renting a room at one of their properties, don't usually reply to my emails, been waiting for ages for them to advertise my bedroom, when I call no one seems to know anything or try to look for answers Waited a year until they fixed the bathroom lock. Also they advertised the wrong bedroom in the house and end up walking with a person for a viewing in one of my housemates bedroom while he was in there. There's only one person in the agency that is helpful but unfortunately I don't remember the name.
Agent replied · 31 December 2024
Good afternoon Miss Ramos We welcome your feedback and are very disappointed you feel the level of service has been such, that you deemed a 1 star review worthy along with your accompanying comments. Regarding maintenance related comment, all maintenance is dealt with in a reasonable time frame from the point of receiving the maintenance report via the reporting portal. The tenant of room 2 who has lived at the property for a number of years can confirm this, as it is them that reports maintenance to us 99% of the time. In terms of marketing your room to find a replacement tenant, so you can cease being liable for the remainder of your fixed term tenancy. Both another vacant room (that has been vacant two months and has just been occupied) and your room has/is being marketed. The national pandemic has hugely impacted the volume of inquiries we receive for accommodation, as we very much expected to be the case. You are very welcome to attempt to find a replacement tenant yourself and as long as they satisfactorily reference, that would be fine. In relation to not responding to emails, we can see you emailed us on the 10th June and we responded on the 11th June. You then emailed us on the 28th July and we responded on the 29th July. Your subsequent email on 29th July and 31st July was to tell us you were self isolating and one that had photos attached, neither of which required a response. We also communicated on the phone, in between and after those dates. So whilst we have differing points of view on the above mentioned, again, we are disappointed you are unhappy and welcome your feedback as we always endeavor to provide a high level of service to all. Of course if you wish to discuss anything further, we would be happy to do so either over the phone or with an office appointment. Many thanks Northwood
1/5
GoogleWe were dealing with an associate who never informed us that the property we were looking into had already accepted a tenant. They lead us to believe it was still available, presumably so we could play the role as back ups. Offered to pay a holding deposit and they just told us the ways it wasn’t possible to pay rather than facilitating the transaction. Only after chasing him did we find out our property had been taken which he had been extremely reticent about, then he in a very nonchalant manner tried to move on to discuss other properties without apologising. I would actively avoid this agency unless you enjoy being treated like chumps.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Dear Mr Glover As per my email to you, I apologise for the miscommunication relating to this matter i.e I had not relayed to the team member you spoke with, that the property had received a holding part deposit and in turn, was let subject to referencing. You were not a back up at all, we received a confirmation of payment on Thursday evening and the team member was unaware of this on Friday when they spoke with you, so again, I apologise for this but there was nothing more to it than a brief lapse in communication between myself and my team member. Kind regards Northwood
5/5
GoogleFriendly staff, been a tenant with Northwood Oxford for nearly a year. They've always resolved my issues when required. Hope to be a Northwood tenant again when I'm back in Oxford!
Agent replied · 31 December 2024
Dear Hamza Thank you for your positive comments. We are very pleased you have been satisfied with the service we have provided you during your term as a tenant with us. We very much hope that should you require accommodation in Oxford in the future, that we are able to help you with this. Many thanks and all the best. Northwood team
5/5
GoogleNorthwood Oxford has been very professional and helpful during the whole process. I would completely recommend!
Agent replied · 31 December 2024
Dear Lucy We aim to provide a helpful and professional service to all so we are very pleased that was the experience you had during your tenancy with us. If we can be of assistance in the future please do let us know. Many thanks Northwood
2/5
GoogleAwful letting agency in my experiance. The podgy member of staff with the beard (see their cover photo🙄) is just plain rude and we got off on the wrong foot when he decided it was appropriate to put the phone down on me just because I asked why he felt the need to bark commands down the phone? He really, really shouldn't be customer facing, not cut for it whatsoever. Other members of staff seem a little more connected and I award them an extra star for this reason. Oh, once you've signed on the dotted line don't expect any after care. Infact, if your in a shared occupancy, they will send new tentants to move in, with no given warning! Certainly don't do much (if anything) to be desired.
Agent replied · 31 December 2024
Dear Mr Gomm I am disappointed that you are unhappy with your experience with us to date and we certainly aim to provide an equally high level of service to both our landlords and our tenants, which in the most part we achieve. Excluding the comment referring to a persons body shape, we welcome your feedback and very much hope that you are satisfied during the remainder of your tenancy.
5/5
GoogleNorthwood agency, is one of the best agencies I have cooperated with, as far. The associates provide really high quality services! All paparwork were done online, really very quick and I needed to show up only to sign up the contract and pick up the keys! On the first day of my arrival, I contacted the agency with enquiry to change the bed for double. My emails were answered straight after and I received a phone call. After one hour I had a brand new bed! In addition to it, when I submitted my request to fix the door, the gentlemen showed up after couple of minutes and resolved the problem. This agency doesn't ignore tenants' needs. People who work there, are always nice and happy to help. I really recomend Northwood agencies and I will stay with them for long! Ellie
Agent replied · 31 December 2024
Dear Ms Federek We are very pleased that you feel that we have provided the level of service that we always aim to provide to both our tenants and our landlords. We will endeavor to continue to do so and hope you remain satisfied during the term of your tenancy with us. Many thanks
5/5
GoogleThe Oxford Northwood team were incredibly helpful, professional and efficient whilst I was in one of their properties. I 100% recommend them and found that they were superb, in particular Wesley!
Agent replied · 31 December 2024
Dear Ms Dirienzo Thank you very much for your review and we are very pleased that you have been satisfied with the service that we have provided to you, during the term of your tenancy. Good luck with your new home!
5/5
GoogleI purchased a property via Northwood. Throughout the entire process they kept me well informed and completely up to date. Since purchasing I now let this property via Northwood, they are always prompt to responding to emails/queries and a super friendly professional team who go above and beyond to help. I highly recommend and would not go anywhere else!
Agent replied · 31 December 2024
Dear Ms Seabrook It was a pleasure to assist you with your property purchase and subsequently, being instructed to fully manage the property on your behalf. We hope to continue to provide a high level of service to you. Many thanks Northwood
1/5
GoogleThey stole my £530 security deposit and never showed me the receipts for the charges they are taking it for and when I asked for my deposit they told me it's for some expenses!! Never rent any house from this agency!!!
Agent replied · 31 December 2024
Dear Vishal, Thank you for providing a 1 star review. I would normally attempt to determine the reason you were unsatisfied with our service. But in this instance, further to our ongoing email communication, I am already aware why you are unhappy. You signed a jointly and severally liable 12 month fixed term tenancy agreement on the 4th September and then left approximately 8 weeks later, leaving your co tenants to bear the cost of your share of rent and bills. As well as leaving them to clean your room because you didn't feel the need to. Then when told you are liable and will remain so until your cotenants find a suitable replacement, you feel disgruntled. Perhaps, to ensure you do not feel disgruntled by similar scenarios in the future, moving forward, don't sign legally binding contracts and then be unhappy that you are liable for the terms and conditions of said legally binding contract. Kind regards Northwood Oxford
4/5
GoogleI would like to mention that Northwood agency is a very easy handling agency’s ,takes less time for paper work completion.Staff members are very helpful to resolve the tenant’s issues.I especially want to thank Mr Lloyd McGlynn who helped me a lot for soughting out my deposit thing.Would like to buy a property from Northwood in future.
Agent replied · 31 December 2024
Dear Puna We are so pleased you were happy with our service and Lloyd in particular is very happy, as he was the primary member of staff liaising with you during the process. Many thanks Northwood
5/5
allAgentsFrom the onset the staff at
From the onset the staff at Northwood (then Levick Jones) were very pleasant and easy to deal with. They were very quick to respond to any emails or telephone calls regarding complaints or required repairs at the property. I found them to be extremely polite and professional at all times. They did their best to only rent rooms to potential tenants that would fit in with existing tenants. Overall, my experience with the company was very pleasant.
Agent replied · 15 August 2025
Dear Ezi, I am glad you enjoyed your experience with us, thank you for taking the time to review us. Best wishes from us all here at Northwood :-)
5/5
GoogleI rented one of their properties in Oxford for over a year. They were very helpful and considerate, with excellent customer service. I can't recommend them enough!
Agent replied · 31 December 2024
Dear Max Thank you for your comments and we are glad you experienced the high level of service we set out to provide. If you ever require accommodation in Oxford again please do contact us and we will be happy to help. Kind regards Wesley King Northwood
5/5
GoogleGreat dealings with Northwood. I have a dog so renting a property in this climate is tough. I found a place with Northwood very quickly. All my dealings with them have been very professional and all the documents required are shared and saved easily.
5/5
FacebookWe are selling our property with Sonita at Northwood, we've been very pleased with the service. Sonita has been friendly, professional and responsive. She's always been kept us up to date with information and replied quickly and helpfully to any questions we've had. Great value for money too. Thanks Northwood!
1/5
Google1200 a month ( make an offer ) yes 1200 I'll pay the asking price. Hold on wait we need to see if any one else offers more
Agent replied · 31 December 2024
Good evening Mr Desilver, Thank you for providing a review and we are dissapointed you have left a 1 star review. However, having searched all of our portal enquiries and searched our database, we have not had any communication with you regarding any property. We also have no properties available at £1,200pcm. We are Northwood Oxford Ltd so I think you have confused us with another Northwood office, or an entirely different agent. Kind regards Northwood Oxford Ltd
5/5
allAgents"This agent is a delight, very ..."
This agent is a delight, very professional and all questions or problems resolved quickly and politely. Property was well maintained and repairs carried out promptly. Rent that was very competitive for the area included cleaning once a month of communal areas, council tax, water rates and Wifi. True example of how all lettings should be!
5/5
GoogleGood agency, I have been with them for probably an year and a half. Always been prompt with requests/complaints and were able to assist with the end of tenency with fairness and smoothly
5/5
GoogleGood experience with this agent. Rented a property three and a half years with no issue. Any problems reported were quickly addressed. Moving on out of necessity rather than choice.
5/5
allAgentsLetting
Good experience with this agent. Rented a property three and a half years with no issue. Any problems reported were quickly addressed. Moving on out of necessity rather than choice.
5/5
allAgents"Letting..."
Good experience with this agent. Rented a property three and a half years with no issue. Any problems reported were quickly addressed. Moving on out of necessity rather than choice.
5/5
GoogleNorthwood organised the renting out of my property, as well as its sale later on, in a highly professional way. Their staff was very efficient and helpful. Any questions I had were always answered very promptly. I would highly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Dear Mathilde Thank you very much for your positive comments and we are extremely pleased that you were satisfied with both our management of the property while let, along with the service provided in selling the property. If we can ever be of any further assistance, please don't hesitate to ask. All the very best Northwood
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Questions about Northwood Oxford
How many reviews does Northwood Oxford have?
Northwood's Oxford office has 120 reviews across three platforms: 101 on Google, 8 on Facebook, 11 on allAgents.
What is Northwood Oxford's rating?
Northwood Oxford is rated 4.5 out of 5 across all 120 reviews, and 4.4 out of 5 on Google from 101 reviews.
Where is Northwood's Oxford office?
Northwood Oxford, Fountain House, Parkway Court, Oxford, OX4 2JY.
