Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have never been treated so poorly by any estate agent ever. I booked a viewing with Alex, who had promised to send videos of the property over before the in person viewing. He did not do this, and I had to call the office 4 times to confirm my viewing. When it was finally confirmed, myself and a friend travelled four hours to view the property, and received a call 4 minutes before the viewing, whilst we had been standing outside, saying that the viewing was cancelled as the tenants were isolating. I explained that we were hoping to put an offer in for the property that day, and asked if we could stand outside the property and watch the videos as we still hadn’t been sent them and I had a lot of questions. I was told very curtly by Alex that there was nothing he could do and he was on his way to his next viewing. I was astounded by the fact that this lettings agent had the time to find out the tenants were isolating, call the next viewing and rearrange and then make his way to the viewing, but didn’t have the ten minutes he had promised us to simply talk about the property. He clearly wasn’t planning to make his way to the viewing, as he was already off in another direction. He refused to even have a phone call about the property. I was told I would be sent the videos as soon as he hung up- several days later and I still haven’t got them. To make matters worse I tried getting in contact with Alex, who hung up on my calls and when he did pick up was extremely rude, and found out through another agency that the property was under offer the whole time. I am absolute appalled and see why estate agents get such a bad reputation now.
Nus · 21 August 2021
Agent replied
Nus, I have written to you separately to apologise for the dreadful experience your received. Alex did not deliver the service quality we aspire to. There is simply no excuse, and I am grateful for you bringing your expereince to my attention. Kind regards, Bill Cooper
★★★★★ 5/5
GoogleThe Oxford Martin & Co team - specifically Amelia Dawkins and Max - were incredibly efficient and represented us so well with the Landlord. The Oxford rental market is an awful place to be and when many agents are too busy to care about you it was a breath of fresh air to deal with the Martin & Co team.
Leigh · 3 October 2023
Agent replied · 10 October 2023
Leigh, We try always to be clear, attentive and proactive in helping new tenants to find the right property. The market is under-supplied currently and we recognise that is casuing many people difficulty in finding and securing a suitable home. Thank you for taking the time to feedback. Regards, Bill C.
★★★★★ 5/5
GoogleThe team at Martin & Co were professional, efficient and direct. They were greatly helpful from the beginning of the process all the way until the end of it. I greatly appreciate the help of Maz and Patricia. Thank you for your help!
Joshua · 6 September 2024
Agent replied · 11 September 2024
Dear Joshua, We're delighted to receive your glowing review! It's fantastic to hear that you found our team professional and efficient. Maz and Patricia are thrilled to have made your experience with Martin & Co a positive one. We are here for any future assistance you may need and look forward to serving you again. Thank you for choosing us! Best wishes, The Martin & Co Team
★★★★★ 5/5
GoogleSearching in great difficulty for an apartment for my family in Central Oxford, lucky to meet Mr Conor of Martin & Co. Woodins Way. Quick and professional in response to my requests. Showed us some apartments to choose from and based on our needs he recommended us an apartment still not on the market. Arranged with the tenant immediately and we were satisfied with the property after viewing. Fixed everything for us in around 7 days because of our urgency, including all the negotiations, cleaning of the property, etc. After moving in, we reported some problems and they sent very good builder to help fix all of the problems. We are very grateful to Mr Conor and all his so helpful colleagues. Thank you all so much for the help to a family just relocated to the UK!PositiveResponsiveness, Professionalism
Joseph · 3 June 2021
Agent replied · 2 June 2024
Mr Wong, thank you for taking the time to feedback, I am delighted that Conor was able to help you so effectively. Bill C
★★★★★ 5/5
GoogleIt was my pleasure dealing with Martin & Co. They are very professional and is always on top of things. A special mention must be given to Jordan and Zoe, both of them have been the most helpful throughout my search for a "home" in Oxford. While the pandemic has brought about a great deal of uncertainties, the staff at Martin & Co did everything they could to ease my concerns.
I very much look forward to having a great year studying and living at Oxford. A big thanks to Martin & Co , Jordan and Zoe. Please do not hesitate to contact the firm if you have any real-estate needs. Their professionalism and dedication would undoubtedly give you a peace of mind.PositiveResponsiveness, Professionalism
Raphael · 3 June 2021
Agent replied · 2 June 2024
Thank you for your feedback
★★★★★ 5/5
GoogleI used Martin & Co to manage and later sell my property. I found Maz and Patricia very personable, efficient and friendly. They got things done in a very timely manner. Would happily recommend or use them in the future.
Zoe · 8 October 2024
Agent replied · 2 October 2024
Dear Zoe, We are thrilled to hear about your positive experience with Maz & Patricia. Your satisfaction is our top priority, and we're delighted we met your expectations. Thank you for your kind words and for your recommendation. Best wishes, The Martin & Co Team
★★★★★ 5/5
GoogleMy partner and I really appreciated Maz and Patricia's work in taking us through our recent purchase, particularly as first-time buyers. They were very friendly, informative and responsive throughout the whole process, even when not all parties were totally cooperative. Would happily recommend them!
Jane · 2 August 2024
Agent replied · 3 August 2024
Dear Jane,
Thank you for the glowing review! We’re thrilled to have been able to support you and your partner through your first home purchase. Maz and Patricia are delighted to hear that their dedication made a positive impact. We aim to ensure every client feels informed and supported, no matter the situation. Your recommendation means the world to us, and we look forward to assisting.
Warm Regards,
Martin & Co
★★★★★ 5/5
GoogleLuke was very helpful and patient. We loved the way they detail with us and passed assurance as we where look for a property for awhile and they helped us look for the right property that was pet friendly. The house was better then what l expected it was clean and they placed new things in the house. l and my husband are very pleased. Thank you for your help and attention.
Carla · 22 March 2018
★★★★★ 1/5
TrustpilotMartin&Co AND Smart Properties Development Oxford
Martin&Co had my property on the market for 1 year in 2023. Only 2 offers came through well below asking price. I then decided to refurbish the place to a good standard to rent it out. The works carried out by smart properties development (www smartpdev co uk) and supposedly overseen by Martin and Co were the worst ever seen, moreover not completed and even found broken things that were working perfectly when I attended to decide what works were required. Unfortunately Martin and Co took a few pictures, sent them across, decided the works were good enough and paid the contractor Smart Properties Development the full amount requested. Obviously with my funds.
Both Smart Properties and Martin and Co declined any responsibility and simply ghosted me.
Beside the money loss I already wasted so much time chasing both of them via email/phone calls/whatsapp that I have given up.
Now I am having a different contractor fix and complete what I already paid for.
Happy to provide pictures and invoices upon request.
R · 22 May 2024
★★★★★ 5/5
GoogleJordan is easily one of the best realtors in Oxford, could not recommend him enough. On the referencing side Zoe was great, I found the entire office helpful and quick to finish things up.
Aidan · 20 October 2020
Agent replied
Aidan, thank you so much for taking time-out to provide us with feedback
★★★★★ 3/5
GoogleThe letting process started easy at the beginning just to turn into a complete nonsense later on. Jordan helped us with the preliminary details and application. His service could be rated 5 stars. Moving on, after paying a holding deposit we were given 2 weeks for the references to be obtained. However, the whole process only started in the beginning of week 2, so the whole thing got extended by another half week. On top of that, the person dealing with our application showed a complete lack of competence. Both me and my girlfriend received emails with the wrong recipients or regarding the wrong property, which could count as a leak of personal information. The rental process is done now, but I seriously doubting the usefulness of this agency.
Andrei · 30 March 2021
Agent replied
Andre, Thank you for taking time to feedback. I note that we successfully secured your home. We sent you application forms on 23 July and your tenancy commenced on 14 August. That would seem a typical and efficient process, that ensured you secured your home on the date you required. I'm sorry if you feel it could have been expedited more quickly. However, we were able to facilitate the outcome you required.
★★★★★ 5/5
GoogleSearching in great difficulty for an apartment for my family in Central Oxford, lucky to meet Mr Conor of Martin & Co. Woodins Way. Quick and professional in response to my requests. Showed us some apartments to choose from and based on our needs he recommended us an apartment still not on the market. Arranged with the tenant immediately and we were satisfied with the property after viewing. Fixed everything for us in around 7 days because of our urgency, including all the negotiations, cleaning of the property, etc. After moving in, we reported some problems and they sent very good builder to help fix all of the problems. We are very grateful to Mr Conor and all his so helpful colleagues. Thank you all so much for the help to a family just relocated to the UK!
Joseph · 30 March 2021
Agent replied
Mr Wong, thank you for taking the time to feedback, I am delighted that Conor was able to help you so effectively. Bill C
★★★★★ 5/5
GoogleIt was my pleasure dealing with Martin & Co. They are very professional and is always on top of things. A special mention must be given to Jordan and Zoe, both of them have been the most helpful throughout my search for a "home" in Oxford. While the pandemic has brought about a great deal of uncertainties, the staff at Martin & Co did everything they could to ease my concerns. I very much look forward to having a great year studying and living at Oxford. A big thanks to Martin & Co , Jordan and Zoe. Please do not hesitate to contact the firm if you have any real-estate needs. Their professionalism and dedication would undoubtedly give you a peace of mind.
Raphael · 30 March 2021
Agent replied
Thank you for your feedback
★★★★★ 5/5
GoogleMany thanks Lulia for your wonderful service and assistance you have provided. Your speed and efficiency has been very helpful and first class. Again many thanks for your quick turnaround with my move to a new flat.
Zia · 29 July 2019
Agent replied
Zia, thank you for taking the time to provide feedback, I'm delighted we have been able to help out. Kind regards, Bill
★★★★★ 5/5
GoogleI have worked with Martin and Co , Oxford for many years. I would like to take this opportunity of thanking Kate Mittell who has been absolutely remarkable in helping me manage my Oxford apartment portfolio. She is unfailingly patient ,polite and efficient and she is an absolute pleasure to work with. I could not ask for a better business partner. thank you Martin and Co and thank you Kate!
Sylvia · 22 March 2018
★★★★★ 5/5
GoogleMaz was really helpful in dealing with my house purchase and went out of his way to make sure everything went smoothly.
Gemma · 1 August 2022
Agent replied
Gemma, It's terrific to hear Mudassar did a good job for you. Thank you for the feedback. Kind regards, Bill
★★★★★ 1/5
GoogleThief, they will keep part of your deposit without a real reason , the DPS doesn't really protect you , they can do anything they want with your Money, i won't suggest this company and any other big company to anyone. Manager highly unqualified, (miss Kate). They do viewing and inspection at any time and As many times As they want (not allowed in the contract), they don't care in any of the contract clause and they increased the rent after just 6 month of more than 5% (not allowed in the contract).
Joy · 23 September 2020
Agent replied
Gioia, the deposit deductions awarded to the landlord by the DPS reflected evidence provided to them from an independent check-out report detailing condition at the end o your tenancy. Deposit negotiations are between a landlord and tenant, as managing agent we are duty bound to remain impartial. The DPS arbitrated a dispute between you and your landlord a process that is entirely independent of Martin & Co. The arbitrator stated that the award of costs to the landlord was 'given the amount of cleaning required at check out and at check in, I find the claimed sum is reasonable ahd justified'. It further states ' I find the rest of the claimed sums are reasonable and justified'. In future, I would encourage you to maintain your rental property in a better state of cleanliness and avoid doing damage that may result in deposit retentions.
★★★★★ 5/5
GoogleWonderful service. I was extremely happy with the way Maz and Patricia conducted the sale of my property. Many thanks.
Anita · 24 May 2025
Agent replied · 30 May 2025
Dear Anita, We're thrilled to hear you had a wonderful experience with us! It was truly our pleasure to assist you in the sale of your property. Maz, Patricia, and the entire team extend their heartfelt thanks for your kind words. Best wishes, The Martin & Co Team
★★★★★ 3/5
GoogleThe letting process started easy at the beginning just to turn into a complete nonsense later on.
Jordan helped us with the preliminary details and application. His service could be rated 5 stars.
Moving on, after paying a holding deposit we were given 2 weeks for the references to be obtained. However, the whole process only started in the beginning of week 2, so the whole thing got extended by another half week.
On top of that, the person dealing with our application showed a complete lack of competence. Both me and my girlfriend received emails with the wrong recipients or regarding the wrong property, which could count as a leak of personal information.
The rental process is done now, but I seriously doubting the usefulness of this agency.
Andrei · 21 August 2020
Agent replied
Andre, Thank you for taking time to feedback. I note that we successfully secured your home. We sent you application forms on 23 July and your tenancy commenced on 14 August. That would seem a typical and efficient process, that ensured you secured your home on the date you required. I'm sorry if you feel it could have been expedited more quickly. However, we were able to facilitate the outcome you required.
★★★★★ 5/5
GoogleI have been very happy with the rental process through Martin & Co. They have always been conscientious, understanding and cooperative. Unusual qualities.
Abi in particular was excellent and always tried to find a way to meet my needs. It really is an important role to play as a guide through these sometimes complicated processes, especially for someone from another country.
Silvia · 5 May 2023
Agent replied · 14 April 2023
Silvia, I'm pleased we made your move a pleasant and efficient process. Kind regards, Bill
★★★★★ 1/5
GoogleUnhelpful and neglectful. I rented a room in North Oxford through Martin & Co. When moving into the property, the room my landlord and I had signed a contract over was not yet available because the ceiling needed to be painted (something I was assured would be completed prior to the start of my tenancy)... Each week I was told I would be able to move into my contracted room at the end of that week - I stayed in a room half the size, living out of a suitcase for 5 weeks before I was finally able to move into the correct room, even having offered to paint the ceiling myself a number of times. Martin & Co did nothing apart from chase me for my full rent for this month while I was still waiting to move in to the correct room. I was since offered some compensation by the landlady who then did not pay it in full so I had to deduct the remaining balance from my rent payment for the next month and was again chased by the letting agent who did nothing to support their tenant while not receiving the room I had paid for. I have since moved out of the property 5 weeks ago and I am still waiting for my security deposit to be reimbursed because of a cleaning fee which was not agreed upon. Upon questioning the fee because I left the room in a pristine condition, it was suggested that the fee is justified because I am not being charged for the blinds which were broken since before I moved into the room. This suggestion has been later dropped, however the 3 week long email chain is ongoing and so is my wait for an explanation as to what cleaning was actually required and the wait for my deposit. I would strongly discourage anyone that is thinking of renting through Martin & Co from doing so. I am sure there must be alternative options where you are guaranteed to get the room you pay for and they won't hold your security deposit ransom over fictitious cleaning charges.
Mike · 30 March 2020
Agent replied
Mike, thank you for taking the time to write your review for a property where Martin & Co does not provide a management service, limiting our role to that of finding and securing a tenant. You are correct in stating that Martin & Co chased you for rent due for the room which we had completed your application for as we were not aware that you had not been allowed to move in. The first time that we were made aware of this was when you informed us and made us aware that you had agreed to stay in an alternative room, agreed with your landlord directly without our knowledge (neither you nor your landlord had previously informed us of that arrangement). When we contacted your landlord regarding the issue, she confirmed that she had agreed to reimburse you as compensation in cash. We then received your rent payment through which was short. When we chased this, you then advised us that you had not received the full reimbursement. Again, this was not a matter that we were party to. We then verified with this with the landlord, she agreed and this was then reflected on your account correctly. Upon vacation, your landlord has checked the room that you had lived in and proposed deductions from your deposit. You have not been charged for a replacement blind but a £25 cleaning cost, which the landlord has since reduced to £20, in order to reach a resolution. The remainder of your deposit has been returned to you. We await further instruction from the landlord regarding the disputed £20 amount for cleaning your room based on the checkout carried out by her with further evidence of this. Whilst we recognise that you were inconvenienced early in your tenancy, and you are in discussion with your landlord in relation to your security deposit, none of these matters fell within our responsibility as the property was self-managed by your landlord. It is important that reviews properly reflect the facts and are directed towards the person or organisation that was responsible. In this case we were not, and we acted correctly once we were in possession of the facts.
★★★★★ 5/5
GoogleMy family and I have rented an apartment in central Oxford for the past 8 months with Martin & Co as the managing agents. Throughout our tenancy we found Martin & Co to be absolutely professional, helpful, courteous and quick to respond to all of concerns. They were also completely fair and impartial in all dealings between ourselves and our landlord who they were also representing. Kate Kennedy as Branch Manager did a great job in managing our tenancy and was particularly helpful when we wanted to terminate our one-year tenancy early after we bought a property here. Martin & Co. were equally efficient and effective in taking care of the landlord's interests and I have no hesitation in recommending their services to landlord's and tenants alike.
Terry · 30 March 2020
Agent replied
Terry, it is really fantastic to receive full and positive feedback from one of our tenants and it was our pleasure to work with you to make your tenancy a positive experience.
★★★★★ 5/5
GoogleIn searching for a flat in Oxford we were contacted by Jordan Baskerville from Martins & Co Oxford. Jordan arranged a number of viewings for us. He was professional, polite and extremely helpful. Where the key to a property was not available, Jordan would ensure that a video was taken and sent to us. He was able to find a flat that ticked all our requirements in a short period of time. Unfortunately the move to Oxford did not materialize this time, but should it happen in the future the first agent we will be contacting will be Jordan of Martins & Co Oxford.
Costas · 21 March 2020
Agent replied
Costas, thank you so much for taking the time to complete your feedback. I am delighted that Jordan was able to help. Bill Cooper
★★★★★ 5/5
Trustpilot5* Service from Patricia
As a property lawyer, it has been a pleasure dealing with Patricia who has always been very proactive and always on hand to help assist with sales progression. She is great to work alongside and provides the best service to all our clients. Thanks again!
Sophie · 25 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
