Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was relocated with work and rented out my Oxford house with Martin & Co from 2010 until selling the property in September 2015. I have had excellent and professional service throughout that time and particularly appreciate them arranging day to day repairs and jobs with fair priced tradespeople and with the minimum of fuss. When there have been problems for tenants they sorted them out efficiently and with care for the tenants and landlord. Thank you! Matt W
Matt · 22 March 2016
Agent replied
HI Matt,
Sorry for the delay but many thanks for your custom over the years and your very kind words. It is a shame to lose you!
Best regards
Richard
★★★★★ 4/5
GoogleWe've used Martin&Co for several years in Oxford, firstly as a tenant and now as a purchaser. Richard was always very professional in dealing with us as tenants. Aaron has been very professional as a selling agent with a deep knowledge of the market / immediate area and in communicating our offer to the vendor to allow us to close quickly.
Christopher · 5 July 2018
★★★★★ 1/5
GoogleBe careful!! This agency does not respond to you after you end your tenency and it will be very long journey to get your deposit back. I thought that I was unlucky and only one but saw the same situation in the review. Simply, they ignore your email about deposit request and it has been already 7 weeks after end of tenancy. Highly disrecommended!
Juri · 30 March 2022
Agent replied
Juri Na, I will look into this as a matter of urgency and respond further once I have understood the situation. Kind regards, Bill C. Juri Na, as you know from our email correspondence we accept that your feedback was fair, and on this occasion we have not met the high standards we aspire to deliver. I hope you can see that we are now making amends by pushing the deposit return forward. Please acept my apology. Bill.
★★★★★ 5/5
GoogleLuke was so helpful and answered all questions we had! Really friendly and did all he could to make it as easy as possible for us! :D
Eleanor · 29 July 2019
Agent replied
Eleanor, thanks for the feedback, I'm really pleased Luke looked after you well.
★★★★★ 5/5
GoogleMe and my partner was looking to rent a property in oxford I was recommended by a friend to get in contact with Luke and I'm so glad we did he was so helpful, polite and patient couldn't of asked for a better service. An outstanding agent would be an understatement. So a massive Thank you to Luke.
Jordan · 29 July 2019
★★★★★ 5/5
GoogleGREAT customer service, Luke was very helpful providing all the information needed and sorting out the requests we had regarding the type of property we wanted.
Hannah · 29 July 2019
Agent replied
Hannah, thanks so much for your feedback. I'm glad we were able to help.
★★★★★ 1/5
GoogleI booked a viewing for the day after I saw a property advertised online to be told the following morning that the viewing was cancelled due to the current tenant renewing their contract! To top it off they got my email address wrong so that I did not receive a confirmation email about the booking. Seem to be very unprofessional so I'm glad that I didn't end up renting from them and will avoid them in future!
Emily · 19 April 2017
Agent replied
Hi Emily,
Thank you for your recent review and I am sorry you felt it necessary to write this. I felt it necessary to respond to you to provide a little bit of clarity regarding this matter.
Naturally we are disappointed that you were not able to view the property having booked to see it, however within a very quick timeframe the existing tenant asked to stay and the landlord for this property accepted this request. Up until this point and as far as we are concerned the viewing was going ahead.
Confirmation of viewing is when you register with us. We are happy to send email confirmation of our viewings but our standard policy is to book in the viewing at request with our applicants and I understand this is what we did with you. We do advise that if there are any issues we will of course advise you ASAP. I note from our records that my colleague Paul left you a voicemail at 9:26am the day of the viewing and as soon as it became apparent that we would not be carrying out the viewing. Your viewing was booked for 1pm. In review I believe this is sufficient notice time for a cancellation and certainly considering the fact we had not anticipated having to cancel this viewing at all.
Regarding your email address perhaps you would like to contact the office to confirm the correct address if you wish and perhaps verify what has happened with this. If I assume for a moment you are right that we did record it incorrectly then this will be down to temporary human error which as I am sure you will appreciate we all suffer from, from time to time.
With best regards, Martin and Co, Oxford
★★★★★ 5/5
GoogleAbi Rosser was incredibly helpful and knowledgeable during the entire process! Highly recommend!!
Victor · 2 June 2022
Agent replied
Thank you for your feedback Victor.
★★★★★ 5/5
GoogleWe have found the staff, in particular Conor Taylor, very friendly, professional and helpful. Excellent customer service.PositiveResponsiveness, Quality, Professionalism
Ilana · 2 June 2021
Agent replied · 1 June 2024
Ilana, thank you so much for your feedback.
★★★★★ 5/5
GoogleAbi and her colleagues did a fantastic job - although I did not end up taking the fantastic property offered, owing to other circumstances, it was a first-class experience and I would gladly contact them again, should I be looking in the area. Highly recommended.
Musa · 10 October 2023
Agent replied · 12 October 2023
Musa, thank you for your review and I hope we will work together again in the future to find you your next home. Kind regards, Bill
★★★★★ 5/5
GoogleMartin & Co helped me with my first property purchase and were extremely helpful, professional and easy to communicate with. I would highly recommend them; they made the whole experience really easy and I felt like I could ask them any question at any time. Thank you!
Julia · 16 August 2023
Agent replied · 17 August 2023
Julia, thank you for taking the time to feedback and I hope you are very happy with your new home. Kind regards, Bill Cooper
★★★★★ 5/5
GoogleGood renting experience, thanks Jack and Mudassar for their help.
B · 11 August 2022
Agent replied · 11 August 2023
Thank you so much for taking time to leave a review. I'm delighted the team were able to help and delivered our service effectively. Kind regards, Bill
★★★★★ 5/5
GoogleReally informative and gave great advice, highly rec. for students! thanks Luke for explaining how it all works and getting us a great house
Adam · 29 July 2019
Agent replied
Adam, thanks for taking the time to feedback. I'm really pleased we have been able to help. Regards, Bill C
★★★★★ 5/5
GoogleGood renting experience, thanks Jack and Mudassar for their help.
Q · 5 August 2022
Agent replied · 5 August 2023
Thank you so much for taking time to leave a review. I'm delighted the team were able to help and delivered our service effectively. Kind regards, Bill
★★★★★ 5/5
GoogleMartin & Co have been a delight to work with. Student housing is often a nightmare to negotiate, with estate agents applying unnecessary restrictions and pressures onto tenants, but Martin & Co have been nothing but helpful and understanding
Alexandra · 8 February 2024
Agent replied · 8 February 2024
Alexandra, Thank you for your feedback. We do understand the pressure on students to find a suitable property and we try to make the process as positive as possible. Kind regards, Bill
★★★★★ 5/5
GoogleI rent an apartment in Oxford with great help from Abi working at Martin & Co. This is the first time I am renting and it has been great experience renting with her. She was patient, kind and always happy to offer help and support with my concerns.
Wanpeng · 30 June 2023
Agent replied · 29 June 2024
I'm so pleased the team were able to assist you and delivered a great customer expereince. Kind regards, Bill
★★★★★ 5/5
GoogleVery helpful and fast to respond. Sophie Cockayne has been particularly supportive and efficient. Would recommend!PositiveResponsiveness, Professionalism
Ivan · 9 June 2021
Agent replied · 8 June 2024
Ivan, thank you for your feedback, we really appreciate it.
★★★★★ 5/5
GoogleReally informative and gave great advice, highly rec. for students! thanks Luke for explaining how it all works and getting us a great house
Ad · 9 January 2019
Agent replied
Adam, thanks for taking the time to feedback. I'm really pleased we have been able to help. Regards, Bill C
★★★★★ 1/5
GoogleBooked on Saturday about a viewing with them on Monday, then they cancelled it without telling me, I had to figure this out after walking down to the property for 30 mins and waited for 30 mins and then call to find out what happened. Can't believe this.
Bond · 6 June 2023
Agent replied · 4 July 2023
Unfortunately this property was let following a viewing over the weekend, and the holding deposit was receipted within minutes of the scheduled viewing. I accept that it was unfortunate that there was insufficient time to call early as we had intended this morning's viewing to go ahead as planned. A member of my team was en-route to the property to meet with you. Unfortuantely the current rental market in Oxford is incredibly competitive and applicants are often insisting that their holding deposit secures the property ahead of the referencing process. I can only apologise for any inconvenience caused. We will aim to do better in future. Kind regards, Bill C
★★★★★ 5/5
GoogleAs an international arrival, I had to arrange a rental flat in a limited amount of time during a short visit to Oxford. Their team has helped me promptly set up multiple viewings on short notice and wrap up the procedures digitally while I was setting up the next steps of my move back from home.
Umut · 31 August 2022
Agent replied
Umut, I pleased we were able to offer you effective support, and thank you for taking the time to leave a review. Kind regards, Bill
★★★★★ 5/5
GoogleHelpful and efficient. Mudassar was particularly helpful throughout
Nick · 1 August 2022
Agent replied
Nick,
Thanks for feeding back. I'm pleased Mudassar was able to assist you. kind regards, Bill
★★★★★ 5/5
GoogleGreat estate agents for students, easy and professional. Kenidee was really helpful and nice!PositiveResponsiveness, Professionalism
Benjamin · 30 June 2021
Agent replied
Benjamin, Thank you for taking the time to feedback. I'm really please Kenidee was able to help you.
★★★★★ 5/5
GoogleGood renting experience, thanks Jack and Mudassar for their help.
Bang · 25 March 2022
Agent replied
Thank you so much for taking time to leave a review. I'm delighted the team were able to help and delivered our service effectively. Kind regards, Bill
★★★★★ 4/5
GoogleWas very quick process and apart from viewing, all done over email, which was convenient as I was very far from location as I was moving fresh into the area. Rob Westall was very helpful and friendly in advising areas that would work for work purposes and also finding a home within budget!
Darren · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
