Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe entire team is amazing. They made my move from Paris to Oxford easy!
Patti · 5 February 2025
Agent replied · 6 February 2025
Dear Patti, We are delighted to have made your move from Paris to Oxford a smooth experience. We're always here to ensure your property needs are met with ease and efficiency. Welcome to Oxford! Warm regards, The Martin&Co Team
★★★★★ 5/5
GoogleMy experience with Martin & Co has been brilliant from day one. Luke is a star. He is honest, acts fast and is super efficient. Lulia too has been most helpful and professional in handling my agreement. I am pleased and will continue working with Martin & Co. Great work guys. Keep it up.
Kogila · 5 July 2018
★★★★★ 5/5
GoogleVery helpful and fast to respond. Sophie Cockayne has been particularly supportive and efficient. Would recommend!
Ivan · 16 October 2020
Agent replied
Ivan, thank you for your feedback, we really appreciate it.
★★★★★ 5/5
GoogleJordan was really helpful and helped us view three different properties back to back (one of which he successfully helped us rent) We are very very grateful to him for helping us navigate our first renting experience and have no doubt that he will help us with anything more.
Maya · 30 March 2020
★★★★★ 5/5
GoogleAbi at Matin & Co helped me find a room to rent in a new location quickly and easily - I'm very happy with the experience.
공학연구원/정우현 · 10 July 2024
Agent replied · 11 July 2024
Thank you so much for your five-star review! We are thrilled to hear that you had a smooth experience with Abi and are satisfied with your new rental. It's our pleasure to assist you, and we look forward to serving you in the future. Welcome to your new home!
Warm regards,
The Team at Matin & Co
★★★★★ 5/5
GoogleJordan was really helpful and helped us view three different properties back to back (one of which he successfully helped us rent)
We are very very grateful to him for helping us navigate our first renting experience and have no doubt that he will help us with anything more.
Maya · 1 November 2019
★★★★★ 5/5
GoogleI rent an apartment in Oxford with great help from Abi working at Martin & Co. This is the first time I am renting and it has been great experience renting with her. She was patient, kind and always happy to offer help and support with my concerns.
逯万鹏 · 6 December 2022
Agent replied
I'm so pleased the team were able to assist you and delivered a great customer expereince. Kind regards, Bill
★★★★★ 5/5
GoogleVery good customer service. Iulia was really helpful sorting out all the documents needed for renting. The paperwork process, which usually is quite tedious, was actually seamless thanks to her.
Kate was also really helpful sorting out some small fixings needed in the house, overall quite pleased with all the team.
Ferran · 4 May 2018
★★★★★ 5/5
GoogleVery good customer service. Iulia was really helpful sorting out all the documents needed for renting. The paperwork process, which usually is quite tedious, was actually seamless thanks to her. Kate was also really helpful sorting out some small fixings needed in the house, overall quite pleased with all the team.
Ferran · 31 March 2018
★★★★★ 5/5
GoogleI had a very smooth experience in signing and finalizing a rent contract and Abi guided me throughout the whole process in a very professional and friendly way and even assisted me in "moving-in" related queries to ensure that I have a smooth rental period. All in all everything was perfect.
Mohamed · 1 August 2022
Agent replied
Mohamed,
Thank you for taking the time to leave feedback. I'm delighted Abi was able to assist you so effectively.
★★★★★ 5/5
GoogleExcellent service, extremely helpful. Made our decision of renting very easy.
Thank you Robert and Gary.
Noof · 29 July 2019
Agent replied
Hello Noof,
Many thanks for your kind words. It was our pleasure. I have passed your kind words onto Gary and Robert.
Best regards
Richard
★★★★★ 4/5
GoogleGreat customer service, Robert Westell was especially helpful, he made the payment process was very quick and easy. All of our questions were answered straight away and we are all very happy with the house and the customer service received, will definitely use this company again next year.
Alice · 29 July 2019
★★★★★ 5/5
GoogleMudassar Rana of Martin & Co patiently showed me many properties in Oxford, and finally helped me secure the one I wanted.
It was a pleasure to work with him.
Jennifer · 16 February 2024
Agent replied · 17 February 2024
Jennifer, thank you for taking the time to provide feedback and I'm delighted Mudassar was able to help.
★★★★★ 5/5
GoogleI have dealt with Martin and Co for number of years now and I have always been happy with their service.
They have been proactive, friendly and have always kept me in the loop with what's going on.
Special thank you to Luke, he's been really helpful.
Ashraf Rana
Tabraiz · 4 May 2018
★★★★★ 5/5
GoogleI have dealt with Martin and Co for number of years now and I have always been happy with their service. They have been proactive, friendly and have always kept me in the loop with what's going on. Special thank you to Luke, he's been really helpful. Ashraf Rana
Tabraiz · 31 March 2018
★★★★★ 5/5
GoogleWe had a great experience with the renting process. Abi helped us with everything and was really quick at answering all of our questions. Abi's expert guidance and flexibility made the whole experience was a lot smoother less stressful than I expected.
Iulia · 29 March 2023
Agent replied
Iulia, Thank you for your feedback. We appreciate you taking the time, thank you. Regards, Bill
★★★★★ 5/5
GoogleI had the greatest experience working with Abi, she was incredibly responsible, honest and helpful. She was absolutely amazing and I found the letting process easy and comprehensive. She was there helping me every step of the way and I am so glad I had the chance to deal with her!
Carmen · 3 April 2022
Agent replied
Carmen, thank you for taking the time to feedback and I am delighted Abi was able to assist you. kind regards, Bill
★★★★★ 5/5
GoogleAbi - thank you for being so helpful and kind! Truly appreciate your patience and expertise. <3
Suzy · 24 September 2024
Agent replied · 2 October 2024
Dear Suzy, We're thrilled to hear about your positive experience with Abi! Thank you for your kind words and for recognizing her dedication to providing excellent service. We're always here to support you with our expertise and patience. Your appreciation means the world to us. Best wishes, The Martin&Co Team
★★★★★ 5/5
GoogleAbsolutely great help Luke was a star when explaining the whole process to a group of 6 lads and being a complete gent throughout. Lulia too was a great help when sending over documents and explaining again how to go about completing them. Would always use
Cormac · 29 July 2019
★★★★★ 4/5
GoogleThis is a great agency with affordable good quality properties for rent. However, they could be more on top of their game by communicating better with each other as tenancy stages progress. The transition process from booking through to … More
Jenny · 20 March 2023
Agent replied
Jenny, thank you so much for this considered feedback. I' sorry that we have felt like a silo'd organisation. Since your feedback we have adopted a common software tool that should reduce that impression, and I will be interested to see if you notice a difference next time we work together.
★★★★★ 5/5
GoogleGreat experience, it was fast and coherent. Easy to reach, makes communications clear. Lizzie was quick to help and everything went smoothly in the process of obtaining the keys to the flat. Definitely recommends the estate agent and Lizzie Mclean as the negotiator. Thumbs Up!
Danny · 29 July 2019
★★★★★ 1/5
GoogleAbsolutely terrible service. I have had an awful year with the letting agency. Not only were they secretive about a mould issue that we've had at the start of the year - but now they have offered very little help in being the liaison between the landlord and I, concerning that we our having issues with our electricity. Would not recommend.
Gabrielle · 29 July 2019
Agent replied
Gabriella, Martin & Co is open to feedback both positive and negative, however, it is important that it is fair and accurately attributed. Martin & Co does not have any management responsibility for the property that you occupied, it is managed directly by the landlord, with whom you had a direct relationship. For your tenancy Martin & Co’s role ended on the day you signed your tenancy agreement which was before you took possession of the property. Thereafter, as we clearly communicated to you, any matters relating to your tenancy and the property were the direct responsibility of your landlord. We had no role whatsoever. I am sorry that you feel your landlord did not respond as you would have expected, however, it is unfair to criticise Martin & Co given we had no management mandate. Kind regards, Bill Cooper, Director
★★★★★ 5/5
GoogleTamsyn was really helpful and friendly - arranging viewings promptly and providing suggestions.
Jonny · 29 July 2019
Agent replied
Jonny, thank you for leaving this feedback, it is genuinely very rewarding to receive feedback that our service is meeting our customers' expectations.
★★★★★ 5/5
GoogleMaz at Martin & Co, Oxford office was very efficient, knowledgeable and personable in the sale of my flat. He secured me a buyer within 3 months, in a potentially quiet time of the year. I would highly recommend.
Fiona · 5 May 2023
Agent replied · 3 May 2023
Fiona, I am delighted we helped you achieve a quick sale and that Mudassar did a great job! Kind regards, Bill
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