Martin & Co Oxford reviews

★★★★★ 1/5

Google

GROSS NEGLIGENCE & MANAGEMENT FAILURE: A Warning to Property Owners ON THEIR "LEVEL OF SERVICE": Martin & Co Oxford's actual level of service is allowing vandal tenants to damage properties while looking the other way, sabotaging DPS and TPO procedures, and avoiding accountability. They only assist when it costs them nothing. Their priority is not to deal with serious landlord or tenant issues once a contract is signed, it is to handle only easy tasks and maintain a facade to attract new business. Once they have your money, their level of service goes down the drain. CRITICAL UPDATE: One has to wonder why receiving basic paperwork regarding a tenant's damage (held right inside Martin & Co Oxford's database) requires formal legal steps. If they did nothing wrong, why are they spending time and energy withholding standard invoices? SECOND UPDATE (Reply to MCO's reply below): The Property Ombudsman did not conduct a thorough investigation, nor did Martin & Co Oxford (MCO cannot be judge and party in their own case). Following my SAR (Subject Access Request) to TPO, I obtained evidence that MCO failed to provide TPO with their complete company file. TPO wrote to me that they were "UNABLE" to reach a conclusion. FIRST UPDATE: Director David Rebe has formally refused to provide the renovation invoices and inspection reports for the works carried out at the property before the tenancy (works that MCO supervised on behalf of the former owner). These documents are essential to quantify the damage caused by the tenant and to pursue my claim. Their refusal has caused a direct loss of opportunity. This will be referred to the court. CONTEXT: My experience with MCO (Martin & Co Oxford) resulted in £15,000+ in damages and zero accountability: 1. SYSTEMATIC MANAGEMENT FAILURE: Ignored documented vandalism. After supervising pre-tenancy renovations on behalf of the former owner/landlady, MCO claimed "everything was old" to dodge work after the sitting tenant had vandalised the property. Water-saturated hardwood floors were dismissed by Head of Property Management & Compliance who wrote: “We cannot force a tenant to live in a certain manner.” Also, unauthorised diversion of funds for an unnecessary 4-month boiler service (which they had had installed themselves). 2. SABOTAGE OF DEPOSIT CLAIM (DPS): The agency fundamentally undermined my legal position: - Invalid Inventory: They failed to have the tenant sign the initial inventory. The branch manager claimed this was “not a legal obligation,” which allowed the tenant to dispute the property’s original pristine condition with impunity at the DPS. - Withholding Evidence: They systematically refused to provide the renovation invoices supervised by their own office, which were essential to prove the value of damages in court. 3. CONTRADICTIONS & ILLEGAL OCCUPANCY: Formal complaints revealed a pattern of documented inconsistencies. Senior staff provided three different, contradicting excuses for leaving a critical inspection after only 5 minutes. When challenged with their own emails, they simply ceased communication. Also failed to act on an illegal occupant breaching contract. PROOF ATTACHED (8 technical extracts): a. Boiler report: NO leak (disproves damp excuse) b. Carpenter: confirms 2022 flooring & water damage c. Windows specialist: trickle vents functional d. Management: £9k quote slashed to £3k without site visit e. Email: Director called structural damage "best advice" FINAL VERDICT: MCO sold this property as "pristine," then enabled its destruction. Severe risk to any landlord or buyer. Note to MCO: Defensive replies will be met with further public factual updates.

Coralie · 9 August 2026

★★★★★ 5/5

Google

Martin and Co were super helpful and patient with me when it came to sorting out renting a room in Oxford. Hannah and Abi were especially great at making sure I would be able to move in on time and kept me up to date with everything that was happening.

Seb · 16 August 2026

★★★★★ 5/5

Google

We had a great experience with Martin & Co! They managed the whole process very smoothly and took quick action whenever needed. They really listened to our needs, considered our requests carefully, and always worked to find solutions. Throughout the entire process, they were supportive, professional, and kind. Special thanks to Abi for being incredibly helpful and supportive throughout the process. We’re very grateful for all her help and highly recommend Martin & Co's services!

Gül · 5 September 2025

★★★★★ 1/5

Google

My partner and I had a good experience when we first rented with this agency, but ending our tenancy was an absolute NIGHTMARE!!! While the landlord was reasonable and easy to negotiate with, the letting manager made the entire process far more difficult than it needed to be. There was a clear lack of flexibility or willingness to resolve things amicably. What should have been a simple end to our rental turned into a frustrating ordeal. We would not rent through them again and would caution others to think twice.

MC · 7 July 2025

★★★★★ 5/5

Google

We had a great experience with Martin & Co, especially thanks to Abi. She was extremely supportive and helpful throughout the whole rental process. Abi always responded quickly, explained everything clearly, and guided us with kindness and patience. Thanks to her, what could have been a stressful process became smooth and easy. We are very grateful for her assistance and highly recommend Martin & Co, especially Abi, to anyone looking for a new home.

Cenk · 5 September 2025

★★★★★ 5/5

Google

Thanks so much to Maz and colleagues at Martin and Co for handling our purchase and sale. Throughout the process, Maz was helpful, calm, and communicative. We really appreciated his proactive response to problems and collaborative approach. Thanks again Maz!

Ed · 13 March 2026

★★★★★ 5/5

Google

Couldn’t have asked for a better estate agent! Maz Rana was so helpful, always just a call or message away, and made the whole house-buying process so much easier. They genuinely cared, kept me in the loop, and went the extra mile to make sure everything went smoothly. I’m now in my dream home, thank you!

Hassan · 9 August 2025

★★★★★ 5/5

Google

Communication was generally smooth and responses came through quite quickly. Hannah and Aimee were both helpful throughout the process. Any issues were followed up in a timely way, which made the whole renting process feel efficient.

Ao · 13 February 2026

★★★★★ 5/5

Google

Excellent service from start to finish. I had a great experience working with Martin & Co Oxford Lettings & Estate Agents with the agent Mudassar Rana. They were professional, responsive, and knowledgeable throughout the entire process. Communication was always clear and timely, which made what could have been a stressful experience feel straightforward and manageable. I especially appreciated their attention to detail, efficiency, and proactive approach. They were easy to work with and consistently kept everything on track. I would highly recommend them to anyone looking to buy or sell a property.

M · 13 March 2026

★★★★★ 5/5

Google

We are very grateful to Martin & Co, especially Kaycie, Abi, and Hannah, for helping us find a lovely place to live and guiding us through the tenancy process!

Siddharth · 23 March 2026

★★★★★ 5/5

Google

Abi has been incredibly kind, professional, and helpful in guiding us throughout the process. She was always prompt in answering our questions and made everything much easier to navigate. We really appreciate her support and would recommend going ahead with this agency!

Abrahim · 19 October 2025

★★★★★ 4/5

Google

Although I didn't find a flat rental with Martin & Co. that would suit the timeframe in which I'd be living in Oxford, I nevertheless wanted to commend their excellent customer service and my very positive experience with their lettings manager Abi Rosser. Abi was consistently in touch with numerous potential rental options, quick to respond when I'd email her with any questions that I had, and always knowledgeable, communicative, and friendly.

Nicole · 22 September 2024

★★★★★ 5/5

Google

We used Martin's to sell our parents house. Unfortunately we went through the auction process, no fault of Martins, which didnt work for us but I have to say this estate agents and particularly Mudassar were really good. Mudassar made a real effort of understanding the property and was able to give viewers a really good picture of what could be done with it. I had lots of positive feedback from people that viewed the property on his professionalism and knowledge. Would have no hesitation in using Martins again.

Michelle · 2 May 2024

★★★★★ 5/5

Google

I would absolutely recommend Martin and co for their wonderful service. I was looking for a rental property and i requested for a viewing and that property was taken. One of the team members named Amelia was in touch and she suggested properties that was in line with our budget. She helped us view a property and then we finally got it at the right time. The house was for me and my husband and we were new to the UK. We were so helpless while we were looking for a house. She was so friendly, helpful and supportive throughout the process. We are so grateful for the service provided by Amelia and Martin and co. Right from the beginning to the end. Kudos to Martin and co team and our favourite Amelia ❤️

Sherlin · 8 March 2024

★★★★★ 5/5

Google

Maz has been particularly helpful in the sale of our property, and I have appreciated his kindness and diplomacy skills.

Kate · 13 March 2026

★★★★★ 5/5

Google

I would definitely recommend Martins to manage or sell property. My experiences have been very positive and the helpfulness and speed in which issues are dealt with are vital as is good communication which was always my experience.

Malcolm · 27 September 2025

★★★★★ 5/5

Google

Once again has been a faultless process. Abi has been amazing with organising, helping, and responding to emails. Thank you very much for all of your help.

James · 11 December 2025

★★★★★ 5/5

Google

We were getting no responses to phone calls and emails to another agent. Amelia is a breath of fresh air and really went the extra mile for us while we were looking for a rental property in Oxfordshire. So nice to be treated with compassion and respect which we have found hard to come by from larger agents locally. Thoroughly recommend giving these lovely folks a shout if you are looking to rent.

Purplesarahd · 30 January 2024

★★★★★ 5/5

Google

Recently sold my flat and completed on a new property. The service and support from both Maz and Patricia was impeccable from start to finish. Regular updates throughout the process, often going above and beyond to help push the sale through. Couldn't recommend them enough. Will be coming back to Martin & Co for all my future house sales. Thanks!

Thomas · 31 August 2024

★★★★★ 5/5

Google

Mudassar Rana at the Central Oxford Office has provided a first class service to help us sell our apartment, from finding potential buyers to faciitating completion. He is professional, positive and practical in his approach. We highly recommend him.

Bernadette · 23 July 2026

★★★★★ 5/5

Google

I’m moving from Chile to Oxford, and Abi has been incredibly helpful and responsive with every question I’ve had. I’m truly grateful for all the support and guidance she’s provided throughout each stage, making my relocation process as smooth and stress-free as possible.

Nicolás · 1 April 2025

★★★★★ 5/5

Google

I rented a property in Oxford through Martin and Co and can recommend them as a letting and managing agent. Property manager Aimee was especially helpful throughout.

Tim · 8 August 2025

★★★★★ 5/5

Trustpilot

We looked for a house in Oxford from…

We looked for a house in Oxford from abroad. I worked with Abi Rosser. She was super nice and professional. She was available at all times through email and WhatsApp. She sent us videos and measurements upon our requests and helped us solve our specific problems.

Eshbal · 13 December 2025

★★★★★ 5/5

Google

We were looking for a property to rent for almost a year and reached out to several agencies. It’s very hard to find a rental property in Oxford, especially with a pet. Martin & Co. was outstandingly helpful and friendly, we went through the whole process of renting in 2 weeks. Amelia is absolutely professional and helped us with everything. We highly recommend them.

Flóra · 8 February 2024