Martin & Co Oxford reviews

Andy, thank you for taking time to leave a review. We really value feedback and I'm delighted Abi was able to help. Kind regards, Bill

Dear Michael, Thank you for your glowing review and for highlighting Patricia's exceptional service. We're delighted to have streamlined your selling experience with Patricia's proactive approach and thorough knowledge. Your satisfaction with the final result is our greatest reward. We look forward to assisting you again in the future. Warm regards, The Martin & Co Team

Dear Maria, We are thrilled to hear about your positive experience with us! Thank you for entrusting Martin & Co with the sale of your house and for recommending our service. Maz, Patricia, and the team are delighted with your feedback and look forward to assisting you again in the future. Warm regards, The Martin & Co Team

Dear Ann, Thank you for your glowing review! We're thrilled to have exceeded your expectations in selling your property and providing top-notch service. Your recommendation is greatly appreciated, and we look forward to continuing provoiding a quality professional service with all our clients. Best wishes, The Martin & Co Team

Sometimes reviews are wilfully unfair, despite clear communication from my team to the tenant about how to resolve their issue. This review is an example of unfair feedback that relates to a matter over which my team had no responsibility to act.. Shufen and his flat mate picked-up keys to their new home on Saturday 15 June at around 10am. By around mid day his flat mate returned to the office, very angry, shouting at staff members and demanding action was taken as they believed the hot water system to be broken. It was explained that the property was managed by the landlord and not by Martin & Co, and we showed the tenant the where to find the landlord's contact details in their tenancy agreement. We also reminded the tenant that he and Shufen had been informed that the property was landlord managed in previous written communication. Sufen and his house mate called and left messages for their landlord, and called the office again complaining that they were unable to get through, and became verbally quite aggressive with female staff members. We later spoke with the landlord who visited the same day, and confirmed that the hot water system had been fully validated as functional 24 hours prior to the Shufen and his flat mate moved in. My office has since heard nothing further from Shufen, suggesting that the issue was resolved by their landlord. Despite us explaining that we had no management responsibility, Shufen continued to leave a 1 star review despite my staff performing their responsibilities fully and politely in the face of shouting and aggressive behaviour.

Dear Jiahui Huang, Thank you so much for your glowing review and for highlighting Abi's dedication. We're thrilled to have alleviated your concerns and expedited your process with us. Your recommendation is greatly appreciated, and we look forward to supporting you anytime you need us. Warm regards, the Martin & Co team.

Thank you for your kind feedback. We’re delighted to hear that Abi and the team were helpful, responsive, and easy to deal with throughout your move. We’re pleased the process was straightforward for you and wish you all the best in your new home. Best wishes, The Martin & Co Team

Thank you for your review. I understand your frustrations. It was your landlord who requested for a 12 month fixed agreement at the renewal point. Your contract is with the landlord and not with Martin & Co we act purely on the instruction of the landlord. Early termination is a breach of the tenancy agreement, and the implication in terms of cost to the tenancy of such breach is detailed in the tenancy agreement which you reviewed and signed. We use an independent specialist company for inventory reports and check-out reports who applies industry professional standards to the assessment of property condition both before and after tenancies. Our landlords act on their professional advice in matters related to end of tenancy matters. Whilst you do not have a legal right to be present during a check-out inspection, had you requested to be present in advance we would have informed you of the time and date of the inspection. Our standard practice in relation to keys, is for keys to be returned to our office to provide proof of return to those tenants, to avoid any doubt that they have returned the full set of keys issued to them at the start of their tenancy. Most tenants recognise that the process protects their position. Security deposit negotiation is between the tenant and their landlords as the two parties to the tenancy agreement. As agent, our role is to advise the parties as required, but to take instruction from our client, the landlords. It can prove frustrating for all parties if there is a delay in either party responding to the other, and we do all we can to expedite the process. In your case, your deposit was registered with the DPS and the DPS terms and conditions were provided to you along with the new AST to be reviewed and signed. This document details everything you need to know about the scheme and about your deposit. Once you raised frustration with the return of your deposit, you were reminded of these terms in order to refer to them and provided with them again by your property manager and then again by the branch manager but unfortunately you failed to make contact with the DPS. You recently claimed that the DPS failed to contact you but it was explained to you by Martin & Co and by the DPS terms provided that you are responsible for ensuring that your current contact details are updated directly with the DPS. Should you wish to take this matter further, you would need to do so directly with the DPS as Martin & Co have provided you with the information and documentation you have needed at every opportunity.

Joshua, Thank you for taking the time to share your positive feedback.

Sometimes reviews are wilfully unfair, despite clear communication from my team to the tenant about how to resolve their issue. This review is an example of unfair feedback that relates to a matter over which my team had no responsibility to act.. Shufen and his flat mate picked-up keys to their new home on Saturday 15 June at around 10am. By around mid day his flat mate returned to the office, very angry, shouting at staff members and demanding action was taken as they believed the hot water system to be broken. It was explained that the property was managed by the landlord and not by Martin & Co, and we showed the tenant the where to find the landlord's contact details in their tenancy agreement. We also reminded the tenant that he and Shufen had been informed that the property was landlord managed in previous written communication. Sufen and his house mate called and left messages for their landlord, and called the office again complaining that they were unable to get through, and became verbally quite aggressive with female staff members. We later spoke with the landlord who visited the same day, and confirmed that the hot water system had been fully validated as functional 24 hours prior to the Shufen and his flat mate moved in. My office has since heard nothing further from Shufen, suggesting that the issue was resolved by their landlord. Despite us explaining that we had no management responsibility, Shufen continued to leave a 1 star review despite my staff performing their responsibilities fully and politely in the face of shouting and aggressive behaviour.

Ivan, thank you for taking the time to feedback your experinces, I am delighted we were able to help. Bill Cooper.

Dear Brandon, Thank you very much for your wonderful review and the five-star rating! We're thrilled to hear that you had a great experience with our service. Abi is indeed a valued member of our team, and we're delighted she could assist … More

Dan thankyou so much for taking the time to provide feedback, and I'm delighted that we have been able to secure you your next home.

Elizabeth, thanks for your feedback, and please do come back to us if we can help in the future.

Dear Laszlo, Thank you for your glowing review! We're delighted to hear about your positive experience with our team. Juliet and Amelia will be thrilled to know they've made your journey enjoyable. We're always here to help and look forward to continuing to provide you with excellent service. Warm regards, The Martin&Co Team

Eleanor, Thank you so much for leaving feedback, and I pleased Abi was able to help. Kind regards, Bill

Thank you for your kind review! We’re delighted to hear that Maz and the team were able to support you throughout your purchase and help make the process easier to navigate. Buying a property can be a complex journey, so it’s great to know that our team’s efficiency and support made a positive difference. We truly appreciate your feedback and wish you all the best in your new home. Warm regards, The Martin&Co Team

Dear Antonella, We're thrilled to hear about your smooth relocation to Oxford! It was our pleasure to assist you, and we're glad Max could make the process seamless and stress-free. Thank you for choosing Martin & Co. We're here for any future needs or questions you might have. Welcome to your new home! Warm regards, The Martin & Co Team

Loujain, Delighted that ABi and the team were able to support you effectively. Kind regards, Bill

Dear Hannah, We're thrilled to hear about your positive experience with us! Maz and Patricia are indeed stars on our team, and we're glad they could assist so effectively with your property purchase. Enjoy making your new flat a home, and remember, we're here for any future estate needs you may have. Warm regards, The Martin & Co Team

Maprapnta, than you for taking the time to feedback. It is great to hear that by working well together we were able to get you through the process successfully and quickly! Kind regards, Bill

Dear David, Thank you for your review and thank you for visiting the office recently to discuss this. As we have explained to you and your fellow housemates, the tenant swap procedure that you are referring to did indeed take longer than ever anticipated however this was through no fault on our part. Due to the inaccuracies from your fellow housemates regarding guarantors we encountered issues that could have been otherwise avoided. As you are aware the summer season is extremely busy for letting agents, so whilst we are sorry we that at times we were unable to respond to every telephone call received from your party, it is wholly inaccurate to suggest incompetence in this matter and certainly not when it is borne out of frustration with the process we follow. It is equally inaccurate to suggest a lack of trust would exist in this case. Time consuming it might have been but the swap was completed successfully. We follow this process to ensure the swap is done properly and that our client is completely protected at all times. It is fair to say that the process involved in tenant swap is not overly straight forward and it absolutely becomes more time consuming when more that one person is involved in the swap, such as in the case of New Cross Road. Clearly it is and has never been our intention to delay matters as we are equally as keen to brings things to a satisfactory conclusion as quickly as possible. This is not always possible. We wish you all well with the remainder of your tenancy. Kind Regards Martin & Co Oxford

Hello Iva, I hope you are well and apologies for the delay. Many thanks for your kind words. I have passed them onto Afreen. Its very nice to here. I hope you are enjoying your tenancy. Best regards Richard

Dear David, Thank you for your review and thank you for visiting the office recently to discuss this. As we have explained to you and your fellow housemates, the tenant swap procedure that you are referring to did indeed take longer than ever anticipated however this was through no fault on our part. Due to the inaccuracies from your fellow housemates regarding guarantors we encountered issues that could have been otherwise avoided. As you are aware the summer season is extremely busy for letting agents, so whilst we are sorry we that at times we were unable to respond to every telephone call received from your party, it is wholly inaccurate to suggest incompetence in this matter and certainly not when it is borne out of frustration with the process we follow. It is equally inaccurate to suggest a lack of trust would exist in this case. Time consuming it might have been but the swap was completed successfully. We follow this process to ensure the swap is done properly and that our client is completely protected at all times. It is fair to say that the process involved in tenant swap is not overly straight forward and it absolutely becomes more time consuming when more that one person is involved in the swap, such as in the case of New Cross Road. Clearly it is and has never been our intention to delay matters as we are equally as keen to brings things to a satisfactory conclusion as quickly as possible. This is not always possible. We wish you all well with the remainder of your tenancy. Kind Regards Martin & Co Oxford