Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery supportive service by Maz and Abi, they were very helpful and quite responsive with streamlining the renting process.
Although it was all done virtually (as I am moving from oversees) the process was still seamless.
Surely recommend reaching out to the agency if you are renting a flat!
Obai · 10 October 2025
Agent replied · 23 August 2026
Dear Obai, Thank you for your glowing review! We're thrilled to hear that Maz and Abi delivered supportive and efficient service. It's our pleasure to provide a seamless experience, even from afar. We appreciate your recommendation and look forward to assisting others with the same care and responsiveness. Welcome to your new home! Warm Regards, The Martin & Co Team
★★★★★ 5/5
GoogleI have just got the keys to my new flat and had an excellent experience with Martin & Co - Maz really went above and beyond during the sale and was unfailingly helpful: staying in touch throughout the process, meeting us at the property several times for viewings, and facilitating the removal of furniture etc. I am also very grateful to Patricia for her support and quick work in dealing with a tricky issue related to ground rent. Thank you very much again both!! :)
Hannah · 19 September 2024
Agent replied · 11 September 2024
Dear Hannah, We're thrilled to hear about your positive experience with us! Maz and Patricia are indeed stars on our team, and we're glad they could assist so effectively with your property purchase. Enjoy making your new flat a home, and remember, we're here for any future estate needs you may have. Warm regards, The Martin & Co Team
★★★★★ 5/5
GoogleWe were looking for a property to rent in Oxford - and our manager in Martin & Co was Abi. We managed to sign all the documents fast, everything was on time from the agency's side. Abi was helping all the way, she was in touch and solved some issues during this process. Definitely recommend!
Маргарита · 5 May 2023
Agent replied · 7 April 2023
Maprapnta, than you for taking the time to feedback. It is great to hear that by working well together we were able to get you through the process successfully and quickly! Kind regards, Bill
★★★★★ 1/5
GoogleIncompetence doesn't even come close. Thanks to appalling customer service myself and my four fellow housemates were within six hours of being homeless. Martin and Co have put me off moving for life. If I could give them a worse 'star rating' I would.
It took nine and a half weeks to go from our initial email saying we would like to sign for the house to actually signing the contract. Countless unreturned phone calls and emails sent from all five of us.
Not only were they hopelessly bad at returning calls and emails but they were rude and obnoxious when they did reply.
After failing a guarantor check we were shocked that all we received was a one sentence email explaining the problem:
"I’m afraid that the referencing for x & her guarantor has come back as a fail on the affordability side of the report. I cannot now proceed with either the tenant or the guarantor."
There was no word of what to do next or an apology just a simple, rude email.
Further to this once we all did sign (a day before we were due to move in) we received no email or phone call thanking us for signing. Nothing.
Genuinely the worst customer service I have ever had the displeasure to witness. Please do not trust these people.
David · 5 July 2016
Agent replied
Dear David,
Thank you for your review and thank you for visiting the office recently to discuss this.
As we have explained to you and your fellow housemates, the tenant swap procedure that you are referring to did indeed take longer than ever anticipated however this was through no fault on our part. Due to the inaccuracies from your fellow housemates regarding guarantors we encountered issues that could have been otherwise avoided. As you are aware the summer season is extremely busy for letting agents, so whilst we are sorry we that at times we were unable to respond to every telephone call received from your party, it is wholly inaccurate to suggest incompetence in this matter and certainly not when it is borne out of frustration with the process we follow. It is equally inaccurate to suggest a lack of trust would exist in this case. Time consuming it might have been but the swap was completed successfully. We follow this process to ensure the swap is done properly and that our client is completely protected at all times.
It is fair to say that the process involved in tenant swap is not overly straight forward and it absolutely becomes more time consuming when more that one person is involved in the swap, such as in the case of New Cross Road. Clearly it is and has never been our intention to delay matters as we are equally as keen to brings things to a satisfactory conclusion as quickly as possible. This is not always possible.
We wish you all well with the remainder of your tenancy.
Kind Regards
Martin & Co Oxford
★★★★★ 5/5
GoogleI would definitely recommend renting a property with Martin & Co Oxford. I had been looking for a flat for while, but was disappointed by what I had seen until I came across Martin & Co. They were very helpful and understanding. We spoke about what I am looking for and they told me that they would contact me if anything came up. Surely enough, they contacted me within a week about a property they thought I may be interested in. They were very helpful throughout the whole process and always available. I thought the procedure would be difficult because I live overseas, however they made it as easy and as smooth as possible. I am very pleased my experience. Thank you for your help; a special thanks to Afreen who was very helpful and made everything stress-free!
Iva · 5 July 2016
Agent replied
Hello Iva,
I hope you are well and apologies for the delay.
Many thanks for your kind words. I have passed them onto Afreen. Its very nice to here.
I hope you are enjoying your tenancy.
Best regards
Richard
★★★★★ 1/5
GoogleIncompetence doesn't even come close. Thanks to appalling customer service myself and my four fellow housemates were within six hours of being homeless. Martin and Co have put me off moving for life. If I could give them a worse 'star rating' I would. It took nine and a half weeks to go from our initial email saying we would like to sign for the house to actually signing the contract. Countless unreturned phone calls and emails sent from all five of us. Not only were they hopelessly bad at returning calls and emails but they were rude and obnoxious when they did reply. After failing a guarantor check we were shocked that all we received was a one sentence email explaining the problem: "I’m afraid that the referencing for x & her guarantor has come back as a fail on the affordability side of the report. I cannot now proceed with either the tenant or the guarantor." There was no word of what to do next or an apology just a simple, rude email. Further to this once we all did sign (a day before we were due to move in) we received no email or phone call thanking us for signing. Nothing. Genuinely the worst customer service I have ever had the displeasure to witness. Please do not trust these people.
David · 31 March 2016
Agent replied
Dear David, Thank you for your review and thank you for visiting the office recently to discuss this. As we have explained to you and your fellow housemates, the tenant swap procedure that you are referring to did indeed take longer than ever anticipated however this was through no fault on our part. Due to the inaccuracies from your fellow housemates regarding guarantors we encountered issues that could have been otherwise avoided. As you are aware the summer season is extremely busy for letting agents, so whilst we are sorry we that at times we were unable to respond to every telephone call received from your party, it is wholly inaccurate to suggest incompetence in this matter and certainly not when it is borne out of frustration with the process we follow. It is equally inaccurate to suggest a lack of trust would exist in this case. Time consuming it might have been but the swap was completed successfully. We follow this process to ensure the swap is done properly and that our client is completely protected at all times. It is fair to say that the process involved in tenant swap is not overly straight forward and it absolutely becomes more time consuming when more that one person is involved in the swap, such as in the case of New Cross Road. Clearly it is and has never been our intention to delay matters as we are equally as keen to brings things to a satisfactory conclusion as quickly as possible. This is not always possible. We wish you all well with the remainder of your tenancy. Kind Regards Martin & Co Oxford
★★★★★ 5/5
GoogleJust WOW ! Abi, what a superstar, you may think the process of renting a house is easy.... it's not, but Abi made it easy, her communication was outstanding, from start to finish. Martin & Co, take care of this young lady she is a real asset !!! and wins you business with her first class customer service. five stars for Abi *****
Andy · 4 July 2022
Agent replied
Andy, thank you for taking the time to feedback, I am pleased that we were able to help and that Abi was able to simplify the process along the way.
★★★★★ 5/5
GoogleI rented a property through Martin and Co (Oxford/Thames branch), and Abi was my point of contact. She is super responsive and acts extremely efficiently in order to facilitate the whole renting process. She has been very patient in answering all my questions, making every step as transparent and smooth as possible. I highly recommend working with her and the company.
Oghomwen · 31 August 2022
Agent replied
Oghomwen, I am delighted we were able to help and thankyou for taking the time to feedback. Kind regards, Bill
★★★★★ 5/5
GoogleI had a great experience with Martin & Co Letting Agents, especially with Abi and Mudassar. They were both professional, responsive, and a pleasure to deal with throughout the process. They matched my criteria for a tenant perfectly, making the whole letting process smooth and stress-free. Highly recommend their services!
Leighton · 16 September 2025
Agent replied · 11 October 2025
Dear Leighton, We're thrilled to hear about your fantastic experience with Abi, Mudassar, and our team. Thank you for sharing your satisfaction with our tailored service and smooth process. We always strive to exceed expectations and it's rewarding to see your high recommendation. Looking forward to assisting you in the future! Best wishes, The Martin & Co team
★★★★★ 5/5
GoogleGood service, highly recommend. Abi was really helpful in guiding us throughout the tenancy application and replied to all our queries.
Gayathri · 5 February 2025
Agent replied · 6 February 2025
Dear Gayathri, Thank you so much for your kind words and for the 5-star review! We're thrilled to hear that Abi was able to assist you effectively through your tenancy application. We strive to provide responsive and comprehensive service to all our clients. Your recommendation means a lot to us. We look forward to continuing to support you whenever you need us. Warm Regards, The Martin&Co Team
★★★★★ 5/5
GoogleThis review goes directly to Hannah (S) for being extremely lovely and quick throughout the entire process. I managed to find a good place within a week and had all documents sorted, ready to move in. She was fast, approachable and remained personable throughout!
Alex · 5 November 2025
Agent replied · 13 April 2026
Thank you for your lovely review. We’re so pleased to hear that Hannah provided such a positive experience and was able to help you secure a property so quickly. Her approachable and efficient approach is something we’re very proud of, and we’ll be sure to share your kind comments with her.
Warm regards,
The Martin&Co Team
★★★★★ 1/5
GoogleMade an appointment over the phone with Aaron for a viewing at my house. Waited in for an hour, nobody showed up. I phoned the office who put me on hold for about 10 minutes and then cut me off. I rang back and they said Aaron was unavailable, he was on another line. They then said he had put nothing in the diary. They then said Aaron would phone me. But nothing.
Deeply unimpressed.
Steve · 4 May 2019
Agent replied
Mr Woolgar, firstly I must apologise to you for the poor service you received from us, it is unacceptable and below the standards to which we aspire. Our free home valuations aim to assist home owners to understand the value of their property, to inform their decision to sell, stay, extend or sometimes to remortgage or gain a probate valuation. I understand from Aaron that he did speak with you to explain and apologise and to offer you a rearranged appointment, which you declined. I would be happy to arrange to meet you personally at your home to complete a market valuation and to apologise in person if that would help to restore your faith in my business. Kind regards, Bill Cooper, Franchisee & Director.
★★★★★ 1/5
GoogleMade an appointment over the phone with Aaron for a viewing at my house. Waited in for an hour, nobody showed up. I phoned the office who put me on hold for about 10 minutes and then cut me off. I rang back and they said Aaron was unavailable, he was on another line. They then said he had put nothing in the diary. They then said Aaron would phone me. But nothing. Deeply unimpressed.
Steve · 31 March 2019
Agent replied
Mr Woolgar, firstly I must apologise to you for the poor service you received from us, it is unacceptable and below the standards to which we aspire. Our free home valuations aim to assist home owners to understand the value of their property, to inform their decision to sell, stay, extend or sometimes to remortgage or gain a probate valuation. I understand from Aaron that he did speak with you to explain and apologise and to offer you a rearranged appointment, which you declined. I would be happy to arrange to meet you personally at your home to complete a market valuation and to apologise in person if that would help to restore your faith in my business. Kind regards, Bill Cooper, Franchisee & Director.
★★★★★ 5/5
GoogleGood job
Excellent on follow up everything
Very responsible
Really helpful
Thanks Abi and Maz
Krista · 4 April 2025
Agent replied · 5 April 2025
Dear Krista, We're thrilled to receive your glowing review! Your feedback is incredibly valuable to us, and it’s rewarding to know that Abi and Maz excelled in assisting you. We take pride in our dedication to our clients and are pleased we could make your experience a positive one. Thank you for choosing our estate agency. Warm regards, The Martin & Co. Team
★★★★★ 5/5
GoogleHighly responsive and extra accomodating--they did a wonderful job!
Alexi · 2 August 2026
Agent replied · 23 August 2026
Thank you so much for your lovely review! We’re delighted to hear that you found the team responsive and accommodating. It was a pleasure helping you.
Best Wishes,
The Martin & Co Team
★★★★★ 5/5
TrustpilotThe best estate agent in Oxford
I encountered different companies while looking for a house to rent in Oxford. I can tell that Martin & Co Oxford was one of the best. What I most appreciated is how the staff (in my case, Max Koch) was supportive throughout the whole renting process. In addition, the company's web platform is pretty simple, and the steps are quite clear.
I recommend it.
Khursand · 28 June 2024
★★★★★ 5/5
GoogleAbi has been really professional and wonderful to work with in securing a property, after we had a very hard time with another agency in Oxford being so hard to get hold off and a property falling through. Really grateful for your help, many thanks!
Elena · 23 September 2023
Agent replied · 28 September 2023
Elena, It was our pleasure to be able to help you. kind regards,
Bill
★★★★★ 1/5
GoogleI rent a flat via Martin & Co oxford for three years. Everything was fine when you had the contract with them. As soon as the contract ends, the agency doesn't respond emails regarding return of deposit anymore . It's been over a month and we haven't received anything regarding our deposit. BE CAREFUL ABOUT YOUR DEPOSIT!!NegativeResponsiveness, Professionalism
Xiaozhe · 15 June 2022
Agent replied · 14 June 2024
Xiaozhe, we have no record in our database of your tenancy. Is it possible it was in a different tenant name? I'd like to look into this for you, but as things stand I can't find your customer/tenancy record. Bill C
★★★★★ 5/5
GoogleThanks to Abi working at Martin & Co we have been able to rent an appartment without problems. This has been the greatest experience of doing all the procedures to rent it with her because she was patient, always available to speak and has been a great help for us!
For sure the best in Oxford
Théophile · 8 August 2022
Agent replied
Theophile, Thanks for taking time to feedback. It is great to hear you had a good experience. Kind regards, Bill
★★★★★ 5/5
GoogleThanks to Abi working at Martin & Co we have been able to rent an appartment without problems. This has been the greatest experience of doing all the procedures to rent it with her because she was patient, always available to speak and has been a great help for us! For sure the best in Oxford
Théophile · 2 August 2022
Agent replied
Theophile, Thanks for taking time to feedback. It is great to hear you had a good experience. Kind regards, Bill
★★★★★ 1/5
YellDishonesty, Lack of Professionalism & Gross Negligence, Formal Complaint with The Property Ombudsma
I bought a flat with tenant in situ, in Oxford, in January 2023. Martin & Co Oxford, run by Conor Taylor and Emma Collis, showed shocking negligence in managing my property: 1. Tenant damage ignored, repeated vandalism documented with photos + contractor reports. They still tried to make me pay. 2. Illegal occupant, an unauthorised adult lived there; no action taken. 3. Misuse of funds, they serviced a 4-month-old boiler without consent, fraudulently diverting money I’d sent for the check-out inventory. 4. Misrepresentation at DPS, they claimed I only sought “contributions” to structural damage and that I accepted laughably low deductions. I’ve filed a complaint with The Property Ombudsman and submitted extensive evidence. 📌 For details + photos: see my posts on Nextdoor, Oxford Community FB group, Landlords UK FB group, and r/Oxford (“Martin & Co Oxford gross negligence tenant damage”). ⚠️ Strongly advise landlords, buyers, tenants: avoid Martin & Co Oxford.
CoralieS-7 · 4 August 2025
★★★★★ 5/5
GoogleTamsyn Edgar did a great job showing us round the flat and getting us started on the purchase process. Conor Taylor was crucial in getting the purchase over the line and was brilliant at chasing the various parties involved. Of all the firms involved in the purchase, Martin and Co were by far the most reliable. I would not hesitate to recommend them to family and friends.
Matthew · 30 March 2020
Agent replied
Matthew, thank you for taking the time to provide your feedback. I am delighted that we were able to assist you. Regards, Bill
★★★★★ 5/5
GoogleTamsyn Edgar did a great job showing us round the flat and getting us started on the purchase process.
Conor Taylor was crucial in getting the purchase over the line and was brilliant at chasing the various parties involved.
Of all the firms involved in the purchase, Martin and Co were by far the most reliable. I would not hesitate to recommend them to family and friends.
Matthew · 21 March 2020
Agent replied
Matthew, thank you for taking the time to provide your feedback. I am delighted that we were able to assist you. Regards, Bill
★★★★★ 5/5
GoogleI ve been use Martin & Co to sale my property. All along the process was being smooth and Maz, the staff of Martin & Co was being helpful as well. I appreciated
Andrew · 18 December 2025
Agent replied · 13 April 2026
Thank you for choosing Martin & Co to assist with the sale of your property. We’re pleased to hear that the process went smoothly and that Maz and the team were helpful throughout. Your feedback means a lot to us and we appreciate you taking the time to share your experience.
Warm regards,
The Martin&Co Team
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